Supercuts

This review is about Supercuts online check in system in general, not just for this location. I have been a customer at the Wilmot store for about 2 years. I generally get good service, and have recently started a rather complex color process involving highlights, and more. I wanted the same stylist as usual, and made an online appointment asking for her. She was really busy, and called to tell me times she was available and at which store over the next few days. I went to the 2 other locations where she was supposed to be working, at the appropriate time, after calling each to put my name on the list, as they do not all have the online check in. Over 2 days, I never was able to get a cut and color from any stylist, not just my original choice. It seems the online check in service leaves a great deal to be desired. The last one, Wilmot, (this afternoon) claimed to have 4 stylists and zero wait time in the online program. I went over, found 2 stylists, one of which was not authorized to do color (but she did not tell me this for about 20 minutes.) The other two stylists were on their lunch break –not reflected online, and why send 2 at once? At each store I was assured I would be helped very soon —«in a few minutes», «just 10 minutes at the most» I spent about 2 hours driving to, and waiting at the 3 salons waiting for someone to help me, in addition to rearranging my days to accommodate the stylist! No luck, went home and used a box kit to do my roots, and cut my own hair! -(I have an extremely busy week with work and several social occasions coming up!) My hair looks OK, good enough anyway, and free –I will be searching for a new place to get better service!

I haven’t been to a Supercuts in years and years as I’ve been going to a local barber. But I was in a hurry to get a haircut before my trip and they are open to 7 on this evening I went. I was seated right away and had my haircut in almost no time. The stylist was quick but efficient, asked questions about my hair, and even uses scissors (when I love more than the razor!). I was quite happy, maybe the fastest cut ever. I don’t have a lot of hair these days anyhow. I’ll probably be back and since they’re open 7 days a week this makes it so much easier for my work schedule to get in.
The cut was $ 13. Good deal! And on a credit/​debit card– perfect!