Goodwill

I will give you a free pair of sunglasses, read on to find out how you can get them!
I’ve been buying things here for probably 10 years. It’s been ok. In the last year or two it’s gone downhill. Lower quality items and climbing prices. It’s almost always cheaper to go to one of the five dollar stores around it. I justified it by thinking at least it’s for goodwill. Tonight was the last straw. I will never walk into this store again. I bought two pairs of brand new cheapie sunglasses. Turns out I need one pair. I brought one pair back on the same day with my receipt and they won’t return them. Tags still on with the original plastic stickers on the lenses, in brand new condition. Worse yet, the employee wanted to give me a lesson on verbiage and the difference between won’t and can’t. I can respect store policy as long as it’s reasonable. However I don’t know any store that won’t return a pair of brand new sunglasses with original tags and stickers that have never been removed on the very same day they were purchased accompanied by the original receipt.
I have bought very expensive sunglasses that go for 2 – 3 hundred dollars as gifts. As long as they weren’t scratched and they had the gift receipt they were able to return them for different styles. What reasonable excuse could you possibly have to not return a pair of brand new glasses that are worth $ 5.
If you come up with a good excuse I can understand I will give this pair of brand-​new sunglasses!

Since becoming a weekly (okay, maybe daily) drop in, an updated review is needed. Like my previous review, I very rarely leave without something for my girls, myself, my house, and so on. Prices are pretty low. With the exception of handbags. They are priced higher than expected and usually higher then I would pay for a used purse. I’d gladly pay the extra $ 15 for a new purse.
The employees:
Although, I’ve never worked retail, I do have years of serving and bartending experience, so my standards are probably higher than most. Customer service is not for everyone. My family use to say you got that waitress blood in you. You either have it or you don’t.
I’ve come to know many of the employees. Virginia, Alma, Garro, and Esmeralda usually are working when I am here. They all are absolutely wonderful in their own way. Alma and Virginia are always smiling, always helpful, and work well with people.
Saul is one of the assistant managers, who I adore. He has great energy, he’s funny, and pretty laid back. Austin, is another assistant manager. Until very recently, I always assumed he was a manager. I think because he is a little older than Saul and just carries himself as that «manager» type. (In a good way) Austin and Saul compliment each other and I think that dynamic really flows down well to the employees underneath them.
Over the last month, I’ve noticed the new manager here. And by notice, I mean, I had to ask someone who the rude and unhappy woman was that was working. I have never encountered her personally (thank God) but talk about a buzz kill. Never smiles, walks around like she’s managing Saks, and speaks in a condescending tone to the other employees. I don’t care how well her manager skills are because her customer service skills suck and I’d be willing to bet she does not get along well with her fellow employees. I don’t need to name her, but you can guess from the other reviews. I don’t know Goodwills policy, but why not make Austin the manager? Why bring in someone totally new? Like the saying goes, if it isn’t broke don’t fix it. Fire this lady, move up Austin, hire another cashier, and we all will be happy.
Done deal.

I like this store. I often find good deals but, like any other thrift store, you’ve got to comb through the racks quite a bit to find some gems. The advantage here is that the store is not too big, so you don’t get overwhelmed. The staff is quite nice here, especially Esmeralda. I have donated to this store — they give you a slip for tax purposes, which is nice.

I like this Goodwill. I always find the most random things here and I love it. Goodwill has gotten more expensive lately and that’s probably the only reason why I don’t come to them a lot. I donate here a lot as well and it is easy to just come by with some stuff and drop it off in the back.

The cleanliness of this store is amazing. Clothes are organized and the racks are not overloaded. Not too many home goods, but they might have what you need if it’s a kitchen item. Very limited furniture. Prices are great. The only negative thing I feel I need to mention is the manager presence/​higher uppers” are very loud about their dislikes and likes and if they are unhappy with another staff member. The cashier who rang me up though is fabulous and she was SOO nice and courteous.

I have been donating here for years, and most times experience incredible rudeness at the donation center at the Tujunga location. Today, about 1pm, I brought some stuff in. The guy with the mustache in the back barks: «Just leave it there in the pile» No «hello», no «thank you for your donation». NADA. I keep standing there, so he mutters «Want a receipt?» No I don’t want a receipt. I would like to be greeted, and then thanked for lugging bag after bag and box after box of mostly great stuff down there year after year. I always leave shaking my head at the despicable service. Plain old common courtesy goes a long way folks. Please teach your staff not to make the customer feel that they are putting them out. Especially since it’s much easier to put our items out on the street where the homeless can benefit for free.

I am reviewing the donation portion of this Goodwill — NOT the shopping portion. I have donated many things over the years, and there always seems to be the same rude man working the donation portion of the store. He is always very short with people, and if there is ever any confusion about if they accept an item or where to put it, he doesn’t even bother to use complete sentences to explain things. Instead, he barks a few words while turning his back to you, and then makes you feel like you’re not appreciative of his help when you still have questions. He never acknowledges what you’ve said to him (such as if you request a receipt, you don’t know if he’s heard you until he hands you an illegible piece of paper). The only reason I’m giving 2 stars instead of one is because ONE TIME out of the many I was there, the manager came to the back of the store to answer a question and he was very accommodating and nice. I see no reason for anywhere to have a rude employee like this, considering how many people are still looking for jobs and would love to have his. Perhaps his organization skills are great, in which case they should simply have somebody with basic manners work the door and put him behind the scenes.

AVOID.
Worst management, filthy store, and rude donation center staff.

I like this store, staff friendly, always something of value and really cheap!

We head on over here once in a while to find stuff for the grandbabies and for the art projects.
I like the staff a lot and the prices are ok.
They have sales and deals.
You can find some kids’ shoes which are really reasonable instead of paying $ 40 for a pair, and I have bought them for $ 5.
The parking lot is usually a zoo but we go round back toward the donation center and you can easily avoid being bumped by Tujunga’s finest drivers.

Prices are very reasonable and Monday — Friday $ 1 sale so look out for these great deals!
Love this location and excellent service by Robert and very helpful…

This is a great location. I always find stuff here that are in nearly in mint condition. The only drawback is that they do put a higher sticker price on high end labels. Kind of a buzz kill compared to other Goodwill locations that don’t do this. However, it’s often worth the price.
Staff has always been really nice here. Parking is easy, they have a good-​size lot.

This is one of my favorite Goodwill’s around. I always find the best scores at this place! Tons of Bar ware (glasses, cups etc.), paintings, furniture and knick knacks; there’s always something to be found here on just about every single visit.
I guess because of it’s location it doesn’t get pillaged too frequently but hipsters. And thank god for that!
Yea it’s a bit messy, but still is better than other Goodwill’s I frequent. Always check here frequently.

I donate here, but I don’t shop here. Prices are ridiculously high for a thrift store. There are other local thrift stores with much better pricing, though maybe not as well organized or clean as this place. This Goodwill is smaller and well-​organized and their stuff looks nice.

Just got back from this Good Will location; I like it because its right around the corner from my apartment so its super convenient. The place is very clean and the couple of people who work there are quick to help. The only downfall to the place is selection, I could use a bit more variety. Overall, if you have old clothes that are in good shape, donate it to Good Will for those less fortunate for you and at the same time you’ll get a tax receipt. Its a win-​win situation. =]