Smart & Final

Eek me thinks not is right.
There is nothing more frustrating than waiting and waiting in line, only to finally have a new checker open who takes the person last in line, instead of the one who is ready to walk out without making their purchases, out of sheer frustration. This literally just happened to me about 8:30 this morning, (today by the assistant manager) and it was the second time this week. Pissed me off enough to write a bad review. If the assistant manager treats customers like that, and sets that kind of example, it’s no wonder; the employees are held to very low standards. Customer service is so low. Most of them are tired, slow, and talk to each other instead of greeting and thanking the customer. However, Aracely and the blue eyed, curly blonde haired guy are both amazing, and the only assets this store has in my opinion.
I can’t wait till a new store goes in where the old Albertsons was. I am totally willing to pay a bit more and have a pleasant experience, and leave feeling like a valued customer, than deal with this store.
BTW when I finally got checked out today, the checker held up my vegetables and asked what they were. I had to tell her they were artichokes.

The slowest cashiers I’ve ever seen. They move as slow as they are in a «who is the slowest» contest. You leave customers wait in line, and they have enough time to write a review about your service.

Getting better since it was converted into an Extra. They’re bringing in more organic items and more fresh produce than before (organic grape tomatoes for $ 1.49−1.69??? yes please! That’s at least a dollar below TJs or Ralphs.). Some really good sale prices at times.
I see a lot of complaints here about the staff, but I’ve never had a problem. In fact, I was impressed by the store manager over 4^th of July weekend when I watched him handle an incident in the parking lot promptly, professionally and effectively. I LOVE how they’re taking the new (and extremely disappointing) Haggen store head-​on in their in-​store advertising.
About the only gripe I have about this store is that parking can be difficult at times. The lot is just too small for the number of stores in this strip mall and a lot of the spaces are on an incline, which can be a challenge for those with mobility issues.

I continue to shop there, but I suppose I am to blame because I continue to go back.
This place is an absolute joke when it comes to customer service. Their lines takes forever, the employees look like they’re falling asleep half the time and instead of smiling and apologizing for lousy customer service, they just joke around with each other, like the customers aren’t even there.
I have giving bad reviews, but seriously… pathetic. If you have an hour to kill to buy a few small things, this is definitely the place for you.

I’ve had the pleasure of ordering in large quantities many times from this store for my company’s events. The store manager, Mario makes every experience go very smoothly and I am always assured the greatest attention to detail and ultimate service. I have returned to this store to buy my own groceries just because of the positive and friendly service the manager extends to me. This is a well laid out store with a great selection of items!

Horrible customer service!
Poor customer service, rude, and ignorant of common decency.
Only one classy person in the entire store
Aracely! She is a shining example and clearly alone.
Staff and managers (CONSISTENTLY) could care less to help!
They act like they are inconvenienced when you ask a question.
I was looking for a type of spirit, the so –called «manager» (a tall young blond woman) stated that the cashier had the keys and they would help me find what I needed.
She then dismissed me and went back to stocking.
I approached the cashier at checkout, the cashier had a huge line and had to call the tall blond woman to bring the actual key as she was clueless on info just given to me from «manager».
Then with other people in line behind me (about ⁴⁄₅) the tall blond woman, was condescending to the cashier and told her where the key was, it was very disrespectful to embarrass the cashier in front of customers. Clearly this blond manager should be demoted back to stock exclusively and should be leashed up and not be allowed to talk to customers, no less manage!
In many occasions, I’ve waited in line, only to have several people behind me to be taken to a new opened line, while I’m still waiting.
Avoid!!!
Go the Glendale smart and final (huge difference in attitudes) or somewhere else entirely!
1 star is for the one woman there mentioned above who cares
If she was the manager, I’d shop there weekly!

Still continuing my love/​hate relationship with this S & F. Since I am here almost every Sunday AM, I have a lot of experience at that store.
Good news is that products and pricing are fine, and the location is perfect for me living only about two blocks away.
As for the negatives-​the short story is that leadership is an issue. Although the manager is friendly, he is not setting the example and the staff are running the place to the detriment of customers like myself.
Examples from last visit: Stock people cutting me off in the isles and not apologizing. Stock people unnecessarily jamming the aisles so that you cannot pass. General negative attitude by staff when approached.

The remodel is great! The in stock on shelves is nearly 98%. Great place to shop if you do not want to go to Costco and buy bulk items The negative issue is when they have deliveries and block the aisles with pallets that is hard to squeeze your cart by. Produce section is clean and fresh; fruit section is clean and has seasonal offerings.
The checkers are always friendly and greet you with a smile no matter how long the line is. Parking is iffy due to the narrow travel lane and is on a slight slope so watch out when you want to unload your shopping cart that it wont get away from you!

Positive: Staff is nice. $ 5.99 roasted chickens are awesome.
Negative: Everything else
I thought that with this place being renovated, things would improve. I usually shop at the Glendale location but this is so much closer to me. They are severly understaffed. Produce is awful and limited. The bananas they had out were so green the will not be ready for at least a week. I picked up several bags of grapes and they were all sticky. There were several salad items missing. Obviously, the person ordering their stock lacks the experience to gauge when to buy and restock.
How is it that the cashier has to go look up a price when there is a long line of people waiting to buy things? Why can’t she call for a price check.
Speaking of prices, things are still way overpriced. The poor staff members bear the brunt of poor management’s failure.
Get it together Smart & Final!

REALLY DISAPPOINTED!
I always buy all of our office kitchen supplies there and I get great service.
But when I called to get some information on pricing for a large order I spoke to Leslie or Letty, and was just really given the brush off. I was told that she was a manager, which I hope is not true because she was super rude, kurt and short. I cannot imagine that the manager is ruder and less professional that the actual staff is. I inquired about purchasing 50 – 70 cases of bottled water and no one was able to get me «out the door price» including tax and CRV. One of the associates actually tried to tell me that the total Tax and CRV on a case of water with 35 bottles costing $ 4.99 was only 21 cents, for a total of $ 5.20.
I thought my request was simple enough, but Leslie/​Letty felt it more important to Lecture me than assist me in obtaining the correct info.
Perhaps it’s time to go back to Costco…

I was surprised. I ended up buying FAR more then I was supposed to because of the prices I saw. I am a Albertsons shopper, we do not really have any Smart and Finals where I live so when I was in this area I stopped by. I bought Stella Rosa Wine for $ 7.99 — typically $ 13 at Albertsons. I bought dog food «Ceasars» for $ 7 or $ 8 and it is typically $ 1.29 each at Albertsons. I wanted to buy much more stuff but I was running late. I will go back to Smart and Final for sure.
The parking seemed a little unsafe since drivers need to go up hill in order to get into the parking lot. So if there is a car speeding or people crossing, it is almost impossible to see unless you stretch your neck really high to make sure you have not run over anyone.
Otherwise, even customer service was great. :)

I thought they’re cheaper than most supermarkets. If you choose to buy less bulkier than Costco, this is a better place. I do highly recommend this super store for party favors, cake mixes, fruits, frozen food and basic everyday consumable items. It’s a dusty environment sometimes but I can endure that, only because I have to get things quick and traveling to the city creates time hassles.

Great store — Well organized and well stocked and a lot closer and more convenient than its competitive store (and you don’t need a membership!)
Also on a side note, the workers are real honest and friendly. Me having mommy brain left my iPhone along with my driver’s license and credit card and they kept it nice and safe for me and were so nice about returning it back to me. :) thank you!

Spacious, clean, organized. Just where you need to go when you want to buy things in bulk but not have to deal with costco lines. And since it’s smaller than a costco, you’re in and out much faster.
Spacious parking too!