Sears

THANK YOU manager SAID (sp?) at Tukwila! I really appreciate your help after a long and frustrating week+ of trying to deal with Nordictrack and, ehm, Sears. Thank you for actually taking the time to listen, understand, and help remedy the problem I was having with a Sears product; as opposed to shrugging off the problem — that stemmed from a miscommunication from Nordictrack — as mine. It is SO refreshing to find awesome customer service from someplace other than Zappos. Again, I really appreciate it.

Absolutely horrible customer service at both the store and the call centers. I was working with a manager to resolve an issue on a sale and he has never called me back when he said he would. He never answers my calls unless I call from a blocked number. The call center staff barely speaks english and always refuses to escalate my call. End result zero help! I have shopped at Sears since I was a kid. I will never never never do business with them again after this!

We came here looking for a new stackable washer and dryer for a business… The sales guy seemed uninterested once I told him the prices found on sears website and the free delivery offered. They must get commission for signing people up for a sears credit card … He asked like 10 times if we wanted one and then tied free delivery to store credit. 2 stars for being able to see what we ended up ordering on the sears website delivered free and for less money than base price in store… Lol
Maybe they should stick to mail order… Even the tool quality has noticeably gone downhill.

I wish I could give 0 star if there’s such option. We ordered 2 samsonite suitcases on Black Friday, which involves a buy 1 get 1 free coupon, for a total of $ 106. Later we were informed that the smaller suitcase was not in store and they had to cancel for that small one. Funny thing is now we don’t qualify for that buy 1 get 1 free and thus some other discounts, so the large one alone would cost $ 200…Canceled the order. This is not the first time I’m pissed off at Sears. Really have to warn myself to remember that I’ll never shop at Sears again!
Almost forgot to say this: I asked to talk to customer service manager, and was told that you can only leave a voice massage. Asked if I can fill out a survey, and was told there was no such thing.

Bought a range, dishwasher and refrigerator. The delivery service was so bad that I will never shop at Sears again. The appliances arrived at random times. The installers did not have the right coupling for the range so It sat in the middle of the kitchen for six days. They could have at least put the old working range back in so We could cook that week.

Was promised that the mattress I purchased would arrive in a few days. Had to delay four times and after a month of delays I cancelled the order. Had to sleep on the couch for two weeks in my new apartment. Very disappointed with the customer service and was every frustrating…

This Sears is horrible.
There are 2 checkouts on the entire main floor and both checkouts only had one checker on duty. The lines were long and slow-​moving.
I returned an item and it took the cashier a hellishly long time to complete the transaction.
I wouldn’t go back to this store if somebody paid me!

This store has managed to get even worse since our last visit. The best way to describe it is a miniature Sears the inventory sucks and dressing rooms are even worse than my last review. It reminds me of the Kmart that was near my house before it was bulldozed. I know one thing I won’t be back and I certainly won’t recommend it to my friends or family. :(

Couldn’t find a thing! the store is completely unorganized, shelves are empty, labels are wrong and lines are long! Go if you are really patient and not looking for anything in particular. I had «preshopped» a bit online to see what they had and wanted to pick it up in the store, but nothing I saw online was available in the store. they do have a sign that says if it’s not in the store they will ship it to you for free but the lines were sooooooooo long!

Today we bid farewell to the WORST thing we have ever owned. A freak accident destroyed our old dishwasher about four and a half years ago & we purchased a #BroKenmore from #Sears to replace it. It’s first act of evil was to leak and completely destroy our kitchen. We came out ahead on that one because insurance allowed us redesign a kitchen more suited to our needs. Unfortunately, the stupid piece of crap then kept breaking down and Sears, a once fine institution that has turned to complete garbage since #KMart purchased them, was truly awful to deal with. If you ever visit their social media pages, you’ll see that is the typical customer experience these days. They even kept calling us at 6AM on purpose because they were mad at us for calling them out on their awful customer service. This thing went through three separate total break downs where it wouldn’t work at all. This last time, it’s been breaking down gradually with different functions no longer working until it completely died last week. Our experience with Sears has been so bad that we didn’t even try to get it fixed this time, we just replaced it. Again, it was less than five years old.
I would warn all of you to NEVER shop at Sears or buy their Kenmore house brand even if Consumer Reports endorses it. If anything goes wrong, you’re right back to dealing with Sears and they are TERRIBLE! If you want to see for yourself, here’s a link to their FB page
. Just scroll down to «Posts to Page», click on it and read the miles and miles of angry comments from unhappy customers that they have quit even trying to hide anymore. May this horrible thing burn in hell and may Sears go bankrupt and no longer be a threat to consumers. I guarantee that it’s going to happen. I just hope it happens sooner than later.

As with any Sears stores located in a prime shopping area more inventory and selections are to be found. Two stars and these are for the tools as for the rest of the merchandise JCP and other box stores are comparable what drove the nail in the coffin was the Jewelry Dept so you advertise up to 90% off yet not one of these items are found and when asked of one clerk «we are out» of what I ask 90% items? So I shop on and after cruising through to leave I see a different clerk and ask the same dumb question now with an «I have not seen any 90% off for a long long time» well God Bless Capitalism and the tactics allowed. PS even the 50 – 85 off items resemble items at Walmart. sorry sears try again!

We are a Sears family. Craftsman and Kenmore throughout our home. Husband has thrown out many a good working appliance or tool because it was not either of the above. Okay… so I have made big big bucks at my garage sales or Craigslist posting for said items he didn’t care for anymore. Geez, high maintenance husband indeed…
This particular Sears beats out others we have gone to. It has three, count em, three floors! Huge floors! Top floor consists of the electronics/​appliances/​tools. I went in for the first time the other day, because we moved into our new home here in The Seattle metro area, and (wtf!!) our home didn’t have a built in microwave??? Huh? So I had to quickly fly to Sears to buy myself a Kenmore microwave. Literally, bigdaddy shouted at me through his phone to haul my butt to Sears and pick one up STAT!!! I told him he’s being abusive and to stop yelling at me. (Lol kidding) no I’m not kidding that’s just how we show our love to each other. :D
It was so easy peasy I almost cried to the blue crew man. I bought my microwave of choice, then took the escalator back down to the bottom floor, drove to the front door around the corner (literally you get to park directly outside pick up only parking spots, so easy!!!) scanned my receipt, then my blue man came out in record time, carried it to my car and done deal. I told him he was my new BFF and I can’t wait for him to carry more things to my car for me!!! I love getting treated like a princess and not lifting a finger to do anything!!! Yay!
Smooth transaction. Happy girl here.

Dropping a stars due to the 20% discount given to military is really not that great of a discount. They discount off their regular price which is inflated so they can have «sales».
I went to the Tacoma store for a 5 PC combo wrench set based on an advertised price of $ 54.98. When making the purchase, I was informed the discount will be taken off of the regular price of $ 64.99. I can do 5% off the «sales» price. This is the Sear business model of baiting and selling.
Bottom line, I got $ 3 off. I will likely do the rest of my tool shopping from Homs Depot or Lowes because they give real discounts to the military.
Also, Sears Craftsman tools are now made in China and quality appears no better than those sold by eBay.

Nobody on the floor of a megastore with a gutted electronics section when I’m looking for a small accessory and I’ve already burned an hour of my time equals me never coming back here

Slowest check out ever. Big holiday sale and not enough checkers. 25 minutes I ‘d like back.

Sears — I didn’t realize how few places there are that sell moderately priced fitness equipment. I looked at KMart, not knowing it was owned by Sears, but the machines were all high up on a raised rack with bikes underneath. Impossible to test. Then, feeling so guilty that I nearly made a large contribution to my favorite charity, I went to ***mart. Again, machines up high, though the sales person was considerate and helpful. Sooooo, back to Sears after looking for reviews online. This time, thinking it had been a message from the universe, I decided to get an elliptical machine.
At Sears, I found a likely candidate, well priced with good reviews. I waited to see if they had it in stock. Again, the single associate was busy checking out another customer; the process took over a half an hour. I learned that they didn’t have the model in stock so I went home to order it online. Arranged for the 3 year warranty and the on site assembly.
1^st delivery/​assembly day — The team arrived with the machine in a big box. «Oh, Ms. _​_​_​_​_​_​_​_​_​_​_​_​_​_​, did you know that if we assemble the machine where there isn’t a special fitness equipment pad (big black cushioned pad), you will NULLIFY the manufacturers warranty?» Naturally, since there was no mention of it on the website, I didn’t know that. Upshot, I didn’t get the machine assembled.
2^nd assembly day — the team arrived to put the elliptical together. Neither had ever done this model before. One third of the way through the assembly, the team leader discovered parts that didn’t fit and welds that were incomplete. Call to Sears to order replacement. The delivery/​assembly team took the big box, but left the pieces on the special black pad in the middle of my office.
3^rd delivery/​assembly day — Call in the morning. The replacement machine was not delivered to the warehouse so the delivery/​assembly needs to be postponed. It was at that point I decided that I had as much chance of getting a working machine from Sears as I did of winning the Megamillions. I am willing to spend $ 5 on a chance at the Megamillions, but not $ 500 — so I cancelled the entire order. Now, we will see how long it takes for Sears to pick up all those pieces of the defective machine.
Don’t hold your breath.

Purchased a washer and dryer from here — great service.
Would I purchase anything else from here? Maybe a fridge and other appliances. I don’t equate Sears as a place for me to purchase clothing or jewelry.
Located in Southcenter Mall, this Sears was pretty well kept in comparison to the hella old and mega ghetto Sears in the Bay Area.

Shoe Department only!
The boys and I came here for shoes. I heard that Sears has some good sales. We found some Filas for 19.99 $. I WILL TAKE IT. We also found some Mid Rise Converse in Charcoal. EXCELLENT.
The service here is eh. They didn’t seem to want to help us. Only stopped because I waved them down. And maybe because it was around 6, but the shelves were a little messy. Piles in corners and not organized.

I’m with Ken on this one — Sears is an outdated store. Even their cash registers are from the 80s. the most updated floor they have is the Tools section which typically has a good selection for Craftsmen products — anything outside of that you probably won’t find.
With so many other choices in the mall for clothing and around the area for electronics and appliances it truly is a wonder when the Sears brand will fade out.

Honestly, I am surprised that Sears is still in business. They are about a decade back in terms of technology with antiquated point of service terminals that take an average of 30 minutes to figure out by a trained Sears salesperson; for the untrained and «tech challenged», be ready for an hour while various co-​workers get called in to try about 15 different iterations of info input to get the transaction completed. Even with the integration of
and internet stand-​up desks throughout the store, the process of getting an order in has wasted away about 12 hours of my life on my previous two visits.
With that frustration aside, there are positives that make it worth it for me to patronize:
1) Prices during their special sales are usually highly competitive and they will price match «brick and mortar» stores.
2) Delivery in the past has been always on time on the day they promised with no issues. I don’t expect this to change.
3) Price adjustments are offered, if you take the time to monitor prices with the 14 day window. An example: I bought a LED TV a week ago and on my last visit saw the same TV for $ 100 less, I requested an adjustment and they did it on the spot. Mind you, the adjustment took 35 minutes to perform.
4) If you work with the right associate, service can be stellar! However, on the flip side, if you end up with Mr. Retard, life is entirely miserable and you can be there explaining ABCs and 123s for the next 2 hours getting your order straight.
5) They have a ShopYourWay rewards program that actually is worth joining if are a person that buys from Sears or their associated stores (Kmart, Lands End, etc.). Special coupons and special buys are sent to you as well as «reward dollars» you can earn and use there like ca$h. That is exactly what I used it for, got a free vacuum cleaner with the points and 60% off much needed memory foam bath mats.
6) They are willing to work with you if you have big ticket purchase items and arrange for free delivery to earn your business. It is a competitive world out there and if they don’t, you could end up at Fry’s or Lowe’s if you know what I mean… hint hint.
In a way, I am glad they are still open but I hope and pray they focus more on training and recruiting higher quality folks. It is hit and miss on associates so beware. For me, if I can save big bucks I think sometimes it’s worth the time and patience.