Autozone

My last visit the staff was really helpful. Quick and easy. Nothing out of the ordinary though.

Rodrigo G is hands down the worst thing to happen to this otherwise helpful shop! I returned a part which their computer recommended as compatible, but had to come back in for a return because it was not in fact compatible. Rodrigo G attempted to talk down, condescending my knowledge of the returned part when it was Autozone’s computer system made the obvious mistake. After reading reviews – and with his disappointing mention, Autozone corporate really needs to step in and yank this turd out before more patrons switch over to O’reilly’s just down the street.

Rodrigo needs serious retraining. He is Extremely rude to customers, and not helpful at all he tells his customers to go elsewhere instead of offering other solutions.
Of all the Autozones I have been to, this one is the worse.

I have to say anytime I go to an establishment with some issue about the product whether my own lack of knowledge or theirs in what they suggested… It always makes the time going back worth it to when the rep who helps me is professional and personable… WELL this is another one of my THANK GOD FOR EMPLOYEES IN CUST SVC WHO ACTUALLY KNOW WHAT TO DO… Understanding the mutual respect and acting on it is always my approach. Thanks to Jesus N. the night manager for this store for you giving me the same. GOOD JOB

All of them is fuckng rude. Fckin helpless. just go somewhere else if you need anything for your car.

My five star review is all for Rodrigo! :) Being a female I am always so intimidated when it comes to anything to do with cars. Without having to beg for help, he offered his assistance to install it. There was even another part that was broken that he replaced that for me as well. He got his own personal tools from his car to help me out. I think he was also trying to keep an eye on his coworker who was maybe new so he kept checking in as he was assisting me which was totally fine. He was very gracious and funny and helpful. I loved that he didn’t make me feel like an idiot because I felt like one. If I ever need parts or assistance with my vehicle in the future I will DEFINITELY be going back to see Rodrigo! Thank you and keep up the excellent work!

Great service!!! Everyone should be this customer oriented! Def coming back here whenever I need anything when it comes to cars since I am clueless and they were truly genuine!!!

Thanks to the reviews that advise against Rodrigo, I let a customer go ahead of me and got someone else who was darling and so helpful! They don’t test your car to tell you why your light is on anymore but the man gave me advice and was nice.

Great staff! Very helpful and willing to go the extra mile. Will be coming back again.

Knowledgeable, helpful staff and great service. Thanks, Jesus for your assistance today. I’m safe to drive at night again!

I needed to get new front side marker bulbs and indoor map light bulbs. I called AutoZone (store No.5541) located at 14 460 Newport Ave Tustin, CA 92 780 because it was on my way home. I asked if they had four Sylvania LEDriving light bulbs. I was told that they did have them, and if I wanted them to hold the bulbs for me. I told the AutoZone employee yes, that I wanted them held for me.
I went to the store and Jesus N, a short stocky Hispanic male wearing a grey manager’s polo shirt helped me. He placed the four packets with the clear plastic faced down. I noticed on one of them that the back was crushed in. I flipped the packet over and, and saw that it had been opened. I pointed it out to Jesus N. He tried blowing the issue off. I told him that I didn’t want an open box item, especially these overpriced $ 12.99 LED bulbs. He then offered 10 percent off. I declined his offer, and that I wanted another package. Jesus N. then stated that the four bulbs on the counter were the only ones left. I told him that I would only take three of the bulbs, and purchase the fourth at another AutoZone location.
I paid for the items, and then went to my car. While I was sitting in my car I opened up the bag, and picked up one of the packets, I flipped it over, and noticed that there was tape on the plastic side, and that the package had been opened. I was extremely disgusted because I had told Jesus N. that I didn’t want an opened package. I then started to call other AutoZone locations to see if they had four of the LEDriving bulbs in stock because I had decided to return all three bulbs back to the store and then buy them at a different location that wasn’t going to rip me off. After a few calls I found another AutoZone that had four of the LEDriving bulbs in stock. I walk in and waited several minutes to be helped with my return. A male employee with dark hair, black eyeglasses, and a red polo shirt assisted me. I told him that I wanted to return all three bulbs and buy them at another AutoZone because they sold me an open box item. Red shirt with glasses tells me go to another counter for the return, and that’s where the fireworks begin.
Jesus N. has to come over to punch in a code, for the return, and he gives me an attitude over the return. He obviously didn’t want to lose the sale and have it count against the store. Things start to get heated. I then notice that they were only going to refund me one of the bulbs. I said wait a minute. I told both of them that I was returning all three bulbs. Red shirt with glasses turns into a major disrespectful a**hole stating that I didn’t tell him that I wanted to return all three. I told him that I had, and that he needed to stop acting like an a**hole and give me my refund because the store had rip me off. Jesus N. gets even more defensive because he is the one that I had caught trying to sell one of the open packages already, but he had managed to sneak one in. I told him that he flipped all of the packages over so I couldn’t see the clear openings. I kept demanding my money because he had ripped me off. He puts everything in the bag and tells me to leave. I told him that I would contact corporate and go on Unilocal,and he said to «go ahead.»
I went to my car, and completed the survey that was on the receipt. I gave the store all ones (worst rating), and called the AutoZone Regional Office (760) 471‑0463, and left a message since they are only open until 5:00p.m.
I went to another location where they refunded the sale from store No.5541, and then I bought factory sealed Sylvania LEDriving bulbs. This other store’s employees did NOT argue with me or cause a scene.
I saw some REDTOP Optima batteries on display, and asked the manager hey do you actually have them in stock? The manager said yes. I told him that a few weeks ago I had to buy a new battery, and I went to store No.5541 out convenience, and also because a store rep had said over the phone that no stores have REDTOPs in stock and that it would take 24 hours to get one, and that they had YELLOWTOPS. The manager at this other store said that store No.5541 probably just wanted the sale.
So basically I have been screwed over twice by store No.5541 and its disrespectful employees. My guess is that AutoZone corporate doesn’t really care about customer service at its locations since they have personnel who are openly disrespectful and adversarial with a sense of impunity.

Okay, the staff needs to be more fucking clear the next time I call them. I needed a battery installation with a new battery that I had already bought elsewhere and called to see if they can install the new battery I had already bought. They said they could if it’s a simple bolt removal and when I drove all the way here they said only if I buy the battery with them. I understand that policy they would have but tell me over the damn phone. I clearly stated by phone I had my own new battery and just needed an installation. Shit.

I have shopped here a few times just to get some oil or brake fluid. All the guys that work at this location seem to think that they are too cool to be polite to customers. The girls that work here have way better customer service and they probably know more about cars than the rude guys do. I would give this place one star but thats not fair to the girls that work here who have excellent customer service skils. If you are one of the rude guys im talking about, you should look at how the girls handle customers as an example of how to act when you work at a retail store. The guys who are rude, you know who you are and you should either start respecting customers or find a job where you are allowed to be a jerk. Maybe you guys should try being a security guard or a tow truck driver.

Rodrigo talks down to his female customers. He disrespected me by comparing different products with different purses (Gucci bag vs Coach). He then got visibly upset when I kept asking questions and told me; «you don’t get it, do you?». I then told him that, no, I don’t get it and that’s why I needed him to educate me. He huffed again, and at that point, I asked him to have someone else help me. Veronica thoroughly explained everything and helped me get the best option for my vehicle. I asked Rodrigo for the store manager’s information and I plan on calling him to make him aware of this situation. As of right now, I don’t plan to ever come back.

THE BEST! Monday morning… my vehicle didn’t start… uggg. Need a new battery for my H3 Hummer. No one had it; Costco, Firestone and not even the GMC dealership. I called Auto Zone in Tustin (referred by Costco) and not only did they have it in stock, the PRICING GREAT and they helped me install it. Done in 10 minutes and off to work I went :-) The staff was AMAZINGLY helpful, nice and a pleasure to work with. ALL companies shoud strive to have GREAT EMPLOYEES like this location. I RECOMMEND 100% and even posted my experience on my FB page. Job well done… Tustin Auto Zone employees; Monday, April 28^th morning. Gloria

I researched buying a car battery for Patty today. AAA didn’t have batteries for her car and neither did Costco (: THEN I learned most places would not ship car batteries which invalidated their online promo codes … even though I could still order/​purchase online — AutoZone was no exception.
Minus for disallowing the discount, plus for a better warranty at competitive price. I could have bought elsewhere for 20% less but the AutoZone warranty of 3 yrs free replacement plus two additional on prorated refund is attractive.
For the money though, I would have preferred buying from AAA or Costco whom I feel have superior customer service, warranties, and product support with excellent pricing.

They do free battery inspections here but when I got my battery checked out they said I needed a replacement. I went to my car dealership (Lexus) to get that confirmed and they said my battery was full and that I didn’t need a replacement… so not sure what that’s all about…

I came here to try to return some snow chains that I didn’t end up using. I walked up to the counter and told the person there I wanted to make a return. He told me they did not take returns. I bought the chains in Costa Mesa and before buying them I asked the guy if I could return them and he said yes. I told that to the guy working at this store and he raised up his hand and said he swore to God that all Autozone stores do not take exchanges on anything. I felt like I was wasting my time so I went to another Autozone on another day in another city and was able to return the chains back with no hassle.
Since justice has been served the guy that works at Autozone will now be going to hell and I’ll be there right next to him for writing this negative review.

For the past six months I have been having problems with a red battery I purchased. Every time the Tustin CA store said it was good. I bought a new alternator and had work done. Now battery acting up again. Turns out under a LOAD TEST the battery is a piece of crap — 250 CA vs the 550 cranking amps listed on the battery.
I called Tustin just now and was told that I couldn’t have a refund after using the battery, albeit handicapped, for the past year. The warranty is to REPLACE one piece of crap with another.
I told the guy his customer service skills suck
As for Autozone, just a bunch of crooks! Thousands wasted when all along it was their faulty battery.
Suck suck suck. Oh and thanks for my expensive Hanukwanzmis present!

I am a fan of Autozone because they are nice people who don’t make a fuss about you fixing your car in the front of their store for a few minutes.
See, in my neighborhood, there are hundreds of apartments and condos where you cannot work on your car in the carport without pissing off the manager or on the street where you chance getting a ticket from the PD. And who needs to get a ticket when your car is broken down, right?
Most auto parts stores worth their weight will break out a dolly and transport your car battery to and from your vehicle as well as test it. If you’re a woman and ask, they will even uninstall and install the heavy thing for you for no fee.
But with my high mileage vehicle, I popped in for some fuel injector cleaner and I was in and out in a few minutes. This store is small and super busy most of the time.