O’Reilly Auto Parts

CSR, Steve was more than amazing! Such a gentleman & understanding! Store was clean and I would recommend anyone visiting this particular store for good customer service and efficiency

I just returned from going to this store and had such a great experience that I had to write them a review. I went in for a brake light and asked if they could verify that it was definitely out. One person came out and looked while I pressed on the brake, he then opened the compartment and took out the burned out bulb. He then got the right size bulb (I verified with my owners manual) and offered to put in on for me. It came with a packet of grease that goes around the threads of the bulb which I put on and then another guy actually put the bulb back in for me. I never had such great customer service in an auto parts shop before. I am definitely returning to this store. I also bought a cabin filter which was so much cheaper than if I went to the dealer.

Great customer service at this auto parts store. They always greet you when you enter and ask if you need help. Today I guess I was looking for the same brake light bulb all of Tustin was after as they were out on the shelf, an 1157 bulb. I asked the guys if they might have anymore. Must be a popular model as they said oh yeah we should. Sure enough they came out with a whole box full. This saved me a trip to another location. Thanks guys!

I’ve always come here for parts and supplies in the past and never had a problem. The selection here is great; that’s for sure. But this last visit in, it seems their value on customer service has decreased in recent months. The rack was empty of the brand of wiper blades I like in 21″ size. I tried to inquire to see if they were out of stock entirely, or just ran out on that rack. I approached the counter; there was one employee behind the counter, and one in front. As I approached with, «Excuse me,» the girl in front of the camera turned and briskly walked past me in the opposite direction. So I turned to the man behind the counter (Juan) and started asking him if they had any more 21″ blades in that brand. A quarter of the way through my question he started to turn and walk away, but then as he realized I needed assistance, he paused and said, «I’ll check the back.» He was gone for a few minutes, and when he returned, he approached a different customer to tell him they were out of 21″ blades in that brand; he’d already forgotten who had asked him the question, and there were probably a total of 3 customers in the store. When I waved to indicate that *I* was the one asking about the wiper blades, not the man he approached, he just said, «We’re out of the 21» blades.” Didn’t offer an alternative brand or any other useful info. I picked one of my own, and as he rang me up, he continuously chatted to another employee behind the counter, pausing only to tell me to run my card. He plopped the receipt in front of me with a pen to sign it, again not speaking to me, but to his fellow employee. Then when he gave me my copy of the receipt, he turned to walk away again before pausing: «Want a bag?» I said, «No thank you.» And he walked away. No «Thank you,» no «have a nice day». I guess this wouldn’t normally be a big deal, but I’ve always received good customer service at this location in the past, and it’s just a shame to find that they no longer seem to prioritize the customer experience or put any effort into it.

This O’Reilly is great, has all that you could need/​want, the employees are helpful. They sometimes have better deals on basic supplies such as window cleaners for your car than Target or Walmart.
Once my car battery had died and one of them was nice enough to help me jump start it with my moms car, this was like 930 at night too! Very helpful people :)

Great service and very helpful on connecting to classic car repair shops!

This is the closest auto parts store to me and I had been coming here for over a decade (even back when it was a Kragen Auto Parts). But it’s gone down hill over the years enough that I have decided it’s just a better choice for me to go to either Napa or AutoZone in Santa Ana, even though they’re further away. Parking here has never been ideal as you compete with patrons of all of the other businesses in this strip mall for a spot. Inside, there’s almost always a line to stand in to get help, and then another line to pay for your parts, with no clear distinction as to where to wait to pay. (You could tell a new customer by the confused look on their face as they tried to figure out where to stand to be helped, whether for parts or payment.) And the staff had gotten less and less helpful as the years went on. It seemed they were less able to find what I needed in their computer (often because their system seems to use different names for parts than are used by Toyota for the same part) and their system doesn’t seem to be able to find listings with any sort of cross-​reference capability, This requires the searcher to know what their system calls the part you’re looking for and, sadly, this current crew just doesn’t seem to know (nor care) very much to really excel in this regard. And although they offer brake rotor turning, the last time I took a rotor in they wouldn’t do it. They guy behind the counter said regarding my rotor, «It’s too far gone.» As I had measured it before coming in, and showed him the indication right on the rotor specifying the minimum thickness for turning purposes, he wouldn’t be bothered with such trivial information, nor even take an actual measurement to confirm his snap decision. I’ve been much more satisfied now that I’ve switched my auto parts shopping to the two other places mentioned above.

I came here with a dead car battery (got a battery jumpstart so that I could drive here). I needed a new one for my 2008 Honda Civic hybrid… not only was it hard to find, it was overpriced at the stores that did have it.
The store manger Steve sold me a battery and their price was $ 100 less than what Goodyear Auto was selling it for.
Steve provided the best customer service that I have ever experienced at a auto parts store.
I had to install the new car battery onsite. Steve provided me with all the tools I needed and supplies to clean myself up (all for free). He would have helped me install the battery, but employees are not allowed to install batteries into hybrid vehicles.
I HIGHLY recommend this store for all your auto needs.

My second time experience is just as good as my first time. They not only find the parts I need, they replace it for free too!

ONLY reason why I shop here is because of Brian s. He goes above and beyond for customers. Always very helpful

This review is long overdue, this is a hassle free place and staff’s always so helpful.
Had to drop by today to have freon for AC checked out, usually other stores they just give you the canister and off you go. This guy, Julio, he checked first if it was the freon that was bad, and helped me out himself. So i ended up saving bec i did not have to buy the more expensive canister with the built in gauge.
He also gave me car tips while we were waiting for the freon tank to fill.
Thanks

Best auto store ive ever shopped at. I had a fire bird trans am a year ago that had problem after problem. Well long story short i got to know alot of the guys at this store and made some new friends as well as learned alot. Thanks to everyone at this store for helping me fix my sports car that i have now sold. I have learned so much from each one of you guys. Keep up the solid work!

O’Reilly to the rescue :)
forgot my car lights on & parked in the garage, couldn’t turn on my car
and the 16FT jumping cable from wallmart didn’t reach,
home depot don’t have cable longer than that, I called this location and they had a if you’re looking for a 20FT long jumping cable, you’ll find it here
even though it’s out of my way, but they open until 10, the closer Oreilly in Irvine closes at 9, and my league game ends sometime after 9,
the bad thing, it took me a while to find it on both Google maps or stupid iPhone Maps!!! asked some random guy in the street, turned out to be inside the plaza where Vons or Ralphs some grocery store there
O’reilly you saved me from renting the car for another day

Juan was an amazing help! On Sat May 11, 2013, my boyfriend and I were having issues trying to match the windshield wipers to what it said on the little screen where you search for what kind of vehicle you have. I was about to go to the front when Juan (who looked like he was already doing something/​going somewhere) actually stopped in our aisle and whatever he was doing to ask «do you guys need any help?» So he took the initiative to help us before I even had to walk to the front. He immediately helped us pick out the best wipers which he told us were on sale (even though there wasn’t a sign that said they were on sale), so he personally checked those wipers to tell me the sale price which was excellent because otherwise we wouldn’t have known. They were worth a lot (better quality), but were on sale at prices comparable to the cheaper ones. He even said he’d install them for me. Juan and his buddies were funny. I can tell that he has fun doing what he does because I was laughing at how he interacts with his co-​workers. He even acknowledges all sorts of customers, referring me (a 23-​year-​old) and a much older elder woman as «ladies.» I thought he was going to ask me again if I needed him to install the wipers (in which case I was going to decline because I think my boyfriend wanted to install them to seem «boyfriendy»), but instead Juan took the initiative to immediately walk out with them and install my front two wipers in seconds which my boyfriend probably would have taken longer! As for the back wiper, his co-​worker, Pedro, helped out (and I think he was either on break or off since he was leaving the parking lot), and they were both funny together, and Juan cleaned up all of my old wipers and packaging! My boyfriend and I were so thankful! It was in 90 plus degree weather, too. A + on great customer service. Juan, you are amazing.

My husband’s battery died and after getting jump started by AAA, he was told he needed a new battery. He went to the nearest auto parts store to get a new battery and thank goodness it was O’Reilly. An employee named Ken went above and beyond and actually installed the battery for him since my hubby was in business attire. We really appreciated it!

Ken is awesome!!! He is the assistant manager and soon after I purchased a headlamp and windshield wipers (which they were helpful in getting me the right ones for my car), he offered to install them in my Honda crv. Talk about customer service!!! Not sure why all the bad reviews but I found the service to be excellent.

Like Judi S., I also came for windshield wipers. And they had the 2 I needed in stock. There was a big selection of brands and price ranges so that was nice. Only reason its 3 instead of 4 stars is there credit card processing is SLOW. It takes forever. Anyway it is convenient to pick up necessities.

Kragen Auto Parts is usually my «go-​to» place for helping me keep my Chevy all spiffy and well maintained, but after my last visit, I’m going to have to rethink the whole thing.
I change my windshield wipers annually. I mean, you almost have to because of the wear and tear of parking your car in the hot California sun. So I go into Kragen and I’m looking to buy three different sizes of replacement blades because that’s what’s needed for an ’07 Equinox, right?
They should receive the «buzz kill of the day award» because they only had one out of the three I needed. And come to find out later, my girlfriend in San Diego who also drives a Chevy went through the same exact thing. Now I’m forced to go to Auto Zone, which is tiny or go to another auto parts store in Santa Ana.
I don’t know… If they keep this kind of thing up, they are going to be loosing a lot of long time customers.