Bodycraft Collision Center

An honest opinion: I needed to replace a bumper and from the beginning, Ann was very professional over the phone and by email. She kept me posted on a daily basis which gave me peace of mind. My estimator was Javier and he did an excellent job! From start to finish he explained what was going to be done and he delivered! I am very happy with how my car looks and with the awesome customer service that I received.

I have a busy schedule and need my rear bumper repaired. Not only did a perfect repair but was done in one day. They kept me informed and made it seamless Thank you for the great service

I am blown away at the customer service I received at Bodycraft! Mauro was extremely knowledgeable about car parts and car repair. He answered all of our questions very thoroughly and gave us great tips that we wouldn’t have even known to consider, since we had never had to fix our car before. The service was fast and reliable; no hassles. Our car came out beautifully repaired as if it were never damaged. After the repair work, they washed and waxed my vehicle and it looks brand new! I will definitely use Bodycraft in the future. They are extremely professional and reliable.

I’ve been to several body shops before and I must say, the office staff and repairman have all been very pleasant. Speaking with Karla over the phone to sort things out and her follow up calls have been amazing, always kind and respectful when speaking with her. MAURO was my repair man for my car and he went ABOVE AND BEYOND to make sure my fiancé and I were happy customers. He always called and emailed back quickly with any concerns that we had. He’s very professional, honest and genuine. Which is something very do difficult to find when looking for a good repair shop. My car came out looking just as perfect as it did before it was hit. I will be using them in the future for any necessary repairs. Thank you Bodycraft

Excellent customer service. I would recommend this business to a friend. Javier, my assigned repairman was helpful and friendly and did a great job of keeping me informed throughout the repair process.

Called this morning, scheduled an appointment for a (free) estimate later today. Got there at appointment time (3pm), filled out a brief info sheet, and literally within a couple of minutes someone was looking at my car. That someone was John.
My car problem was a front bumper that had slightly come off my Scion TC 2015, as months earlier I’d run up on a high curb. Completely drivable, but I just hated the look.
After checking out the front of the car, John told me that to completely fix the issue I’d need a new bumper, around $ 600 – 800. We talked for a bit about options, and he said they could get my current bumper in decent condition — basically screwed back in, and with some interior glue in places — but that it might be only a temporary fix: at some point down the road, it could come off again. But, *he* said, why not try the quick fix out first? I agreed. He called up one of his techs, who said he’d see what he could do and then took the car to the back.
20 minutes later, I was driving off with the bumper fully attached, looking perfect — and paying zero. *No charge.*
Given the general culture of auto service/​repair shops, i.e. that it’s almost accepted to charge customers for anything and everything one can get away with, I left Bodycraft with such a positive feel for the shop and for John.
I hope this helps others when looking for a body shop. Cheers, Jesse

They are pretty strict on how payments are made. If you are not the owner of the car, they will demand cash nothing else and you have to pay up front and not based on actual costs. No checks or credit cards since supposedly they have been ripped off before. They are very pricey. The number of labor hours estimated is pretty high. I would not recommend.

I took my 2014 Mazda CX-​5 here because my best friends daughter has worked here for many years and I am so glad that I did! Andrea Foley, Jane and Carla were awesome to work with. They handled all of the insurance minutia with ease and took all of my stress away. My car came out looking even better than when it went in and I’m not just talking about the awesome bodywork that was performed. The bodywork is flawless and looks beautiful but so does the rest of the car. They even cleaned my car seats which were a mess!
My car was damaged because I backed into my husbands truck so our next vehicle in will be his Chevy truck. John Silvestri and his team are fantastic! You won’t be sorry if you take your vehicle here, you will appreciate the great customer service and workmanship! Whoop whopp to Bodycraft!

I took my Tacoma truck to Tustin Toyota to have them fix the peeling paint on my Hood and Door. They took my truck to Body Craft to have the work done. When I got my truck back only after three days, the paint was flawless, but here is the best part… they even polished my old hazed over Headlights! The truck looks brand new now. Great job, and classy move by fixing something that was not even asked for. I will take any future work to these people. Big shout out of praise to Pete Boyer the GM over there for making me so happy!!!

Great body shop they have handled two repairs for me in the last year. Both cars turned out great quick turn around too.

This place is ridiculous. They had my car for over a month, and it wasn’t even that damaged. It was still in drivable condition. There was delay after delay, and the worst part was nobody called me to let me know. I had to hound them to find out absolutely anything. They didn’t know when parts would be shipped, even though anyone can check shipping anytime. Never coming here again. The car is fixed now, but it was way too much of a hassle.

Had the worst experience here. The old front desk lady is rude. If she doesn’t like dealing with people maybe it’s time to retire. I would not recommend this place. Tustin Ranch Collision next door has a MUCH friendlier staff.

I found this company on Google.
John Silvestri helped me and was a pleasure to work with.
I got a reasonable quote and shopped around and no other company could beat it.
I highly recommend this company.
(I didn’t get my car fixed her because I ended up selling it at CarMax hence why I gave it a 4 star and not a 5 star)

This place is great. I’m always weary of mechanics but this one is completely legit and very professional. I was referred by my insurance company after a minor fender bender. From the first phone call to picking up my fixed car, their entire staff is very professional, caring, and they even crack a joke or two sometimes. What I really liked was how they were very accurate in their estimate of timing and cost. And when my insurance said they would also cover some extras, they called me for my approval to do the work. At pick-​up they gave me a very detailed list of what they did and how much each item cost. They also had logged all the conversations we had. Now that is customer service!

The people here at BodyCraft Collision really understand the needs of their customers, and provide exemplary service to help them get back on the road in the shortest amount of time. John and Jayne are absolutely AMAZING! I was rear-​ended in my new car, and brought it over to BodyCraft Collision day of. John and Jayne walked me through the process every step of the way – from which insurance to go through to when and where to get a rental car. Repairs were supposed to take 8 days, but John managed to finish in 5 (and delivered it washed, shined, and in brand new condition)!! Jayne stayed in contact with me every other day (even when i was on vacation) to update me and work out a pick-​up time.
Basically, the short and sweet:
*Very professional
*Understanding of customer needs
*Will refer you to rental services
*Directly contacts insurance for you
*Exemplary service
No Cons about this place!!!

John was in charge of my car. He had originally said that it would be done on Friday (I dropped it off Monday morning) and he had it ready for me my Thursday! He went above and beyond to fix little things in my car and that made all the difference! Thanks John! :)

Body Craft is the best place to bring your car to be made new again after a xar accident. Their customer service is wonderful and very knowledgeable. They made the whole process easy and I was back on road in car in no time.

John and his staff were great! Everything was done right the first time and on time… Thanks John!

Due to an unfortunate parking garage incident, my poor car was left without a driver side mirror and the driver side door was so badly damaged it couldn’t open more than a few inches. My insurance company recommended this place, and given its convenient location and decent ratings, I thought it might be a good fit.
Sadly, I was proven wrong. I tried to drop my car off during their business hours, but missed it by a minute or so, and had to drop off my keys in the drop box. There were a couple of mechanics leaving, and they very kindly offered to let me pull my car into the shop’s private parking lot instead of leaving it in the main lot overnight. I was grateful for that. I dropped my car off and that was that.
When asked, I told them I needed my car back in 8 days; they had estimated it would take 5 – 6 to fix. Well, 5 – 6 got pushed to 8, then 9, then 12, and I finally picked my car up 15 days after the original drop off. Keep in mind, I had to keep calling the shop to check if my car would be ready; they often promised to call with updates and only did so once. I often felt like they thought I was inconveniencing them with my calls, when I was only contacting them because they hadn’t done so themselves.
When I finally received my car, it looked pretty good; though the mirror isn’t an exact match to the left side, it’s hardly noticeable. They also washed and vacuumed my car, which I wasn’t expecting. That was nice, but did require them to remove things from my vehicle. I had to go back two weeks later to retrieve a makeup bag they had forgotten to replace, and my bluetooth headset is still missing. I understand that I should have removed something like that before they worked on my car, but I had taken so much out of it already that I missed this one thing… and now it’s gone.
I was extremely disappointed with the overall customer service at this location and will not be going back. I also plan to contact my insurance company to inform them of my experience here. I hope it was unique and that most people have a better time.

I got rear ended. it was a sad sad day. BUT Bodycraft Collision Center made the whole experience bearable!
The staff working there really went out of their way to make sure that I remembered everything out of my car (garage opener, bluetooth, access key?) and would have totally helped me move stuff to my car if I had wanted it (i had actually been prepared the night before and moved the many pairs of shoes into my apartment)
They were also really helpful in estimating how long it would take for my car to be done, and also gave me a great recommendation on what day to bring in my car to minimize the amount of time i’d be carless.
Bonus: they washed, waxed, and vaccumed my car when i got it back!

WOW — this place is amazing! I dropped my car off this morning for repair of the bumper. They estimated 2 days to fix it! I got a rental car and was on my way! Drop off was way easy! Mauro even helped me unload my car into the rental car — moving kids car seats and all!
Then to my surprise — 2 days turned into 4 hours! My car was done already!!! And when I arrived to pick it up — Mauro even helped me reload all my stuff back again! And — a bonus… he had the car washed and vacuumed!
I am beyond satisfied with the service I received at Bodycraft! The ladies at the front desk were great and Mauro was amazing!!! Thanks for everything! I hope I am not in another car accident — but if I am (knock wood) I will ONLY bring it back to Bodycraft! Highly recommend! Ask for Mauro!