FedEx Office Print & Ship Center

I go here for all of my major print jobs for big company meetings. Penny and her team always come through.

Sophie and Penny are awesome! I’ve been to two other fedex locations today trying to ship this one package and long story short I had a completely different experience at this location. The level of customer service here is worlds of a difference.
You’re 15 mins from my house, but now I know you’re worth the drive.

The printer system did not even work so that we would could print some flyers. The person working also didn’t even know how to help us and instead offered to charge us more for a different service. No thanks. Waste of time.

Fast frendly sirvice they really try to help you do anything you need from the computer

Great fast service. Enlarged photos and mounted them perfectly. Very helpful and absolutely worth my 30 minute drive to get here.

So, I go in to try to print and scan something for work, and this guys don’t know his name but he has deadlocks yells from across the way «can I help you» he wasn’t by the computers he was by the shipping department, well, I’m like «can you help me or!» And I said that because he was far away and didn’t even move towards me when I walked in. Then he goes «do u want me to help you!?» I’m like –_​– at this point his customer service was horrible.
Then I tell him I wanted to scan my ID and email it (Which I didn’t know how) so I asked if he can help me. He leads me to the computer, which I know where it was, and his exact words where «there are the directions» I’m like «you aren’t going to help me?» He said sorry «we can’t do it for you «and walks away. ARE U SERIOUS?! All I wanted is guidance as to how I’m suppose to do it but he apparently was too busy standing and talking to co worker that he couldn’t help me. I walked away and went elsewhere.
This guy has no customer service skills. News flash guy it’s a KINKOS which is all about SERVICING THE CUSTOMER!!!

Less than impressed with the customer service here. As someone who works in retail, I at least expect a hello or thank you during my transaction. The young man working looked miserable and when it was my turn in line, he raised his eyebrows at me as to indicate it was my turn but didn’t say hello or how can I help you. At the end of my transaction I said «thank you“and got a reply of «yup». It’s not a good look to make your customers feel like a nuisance. Don’t plan on coming back here for my future projects or mailing needs, I’ll drive elsewhere.

I went here for a last minute print job, and the staff was VERY helpful and worked with me to individually go through all my documents to make changes to cut the cost of my total print job. If the printer is down at work again, will come back!

Just went in to print a few things for work. Their assistant manager Candice asks what I need. I tell her I need some things printed from a flash drive. It’s 10 attachments. Candice asks if single side is ok. I tell her that I’d like every doc that has more than one page to be double sided and stapled. She tells me that each file after 5 will have to be charged a $ 4 shipping fee. I asked her if that was new because that hasn’t happened before. She said no. I said «oh, then everyone else has been really nice to me? That’s nice, I guess.» She said that they must have been because they’re not supposed to do that. I said ok. She proceeded to drag each item individually to prep for print. While she was doing this I asked her to clarify if it’s all printed as one sided will I still be charged that extra $ 4. She said no and I said ok then let’s do that. She continued to drag them individually. At this point I thought that maybe she was being nice like everyone else had been. Then she says to me «ok so now it’s going to be $ 4 per.» I then said to her «but I just told you that I changed my mind. I want it one sided». THEN SHE SIGHS AND SAYS TO ME, «I JUST DRAGGED IT OVER INDIVIDUALLY.»
Seriously? Why did you have to say this Candice? You may very well have thought it but why did you say it? Then I said to her, «I just told you that I would prefer single sided so that I didn’t have to pay $ 4 per sheet after the fifth.» THEN SHE TELLS ME THAT I DIDNT SAY THAT!
Again, why Candice? Why? Think it, don’t say it. Then I say «yes, I did say that.» She says, «well I guess I didn’t hear you.»
Now I’m done. I ask for my flash drive back. As she is giving it to me she’s arguing with me that I didn’t tell her.
You know, I was just gonna walk out and be done. I wasn’t gonna say anything. My plan was to just go back when she wasn’t there or find a different FedEx. But Candice wanted to be right. She wanted the last word.
I asked why she was treating me this way. She said she wasn’t treating me any way. You can see where this is going, so could I. There was no way I was gonna win unless I started to curse and throw a crazy person fit.
I don’t throw crazy people fits. I’m always embarrassed for people who throw fits like that. I will write a review on Unilocal though. I will warn anyone that goes to Tustin FedEx and has to work with Candice.
FedEx, this isn’t the first time your people have disappointed me. Nearly (I stress nearly) every encounter that I’ve had I feel as though I’m a nuisance. Nearly every associate has regarded me as an obstacle to a bigger and better project that they need to do.

This location is kinda far from my house but I like it because its spacious and lots of machines available. People are helpful and it’s open 24 hrs.

A little small and the copy machines were a little slow– but overall got the job done

Good place to go to for last resort work that needs to be printed. I come here often enough to know that I can be in and out in 5 minutes with all of my print jobs.
Wifi isn’t necessarily free on the computers. 3 stars cause sometimes I’ll come in and it’s a hit or miss. The employees are friendly, maybe one or two bad ones but overall nice.
If the printer messed up on printing your stuff, let the staff know and they might reimburse your fedex printing card!

I use this store quite often. The staff is helpful though the store seems understaffed at times. Probably the only thing I don’t like is the restroom looks gross

Avoid this place is like a plague. Went here to do some scanning for my oversize photos. Spent 45m scanning all my photos and their staffs told that the sometimes the oversize scanner did not transfer the pictures files into their server so I have to rescan all over again. They say it with such nonchalant demeanors like it’s acceptable to waste peoples time. I’m not surprised since thats atypical employees mentality, «I’m not the owner, I’m only work here with a salary barely high enough so I don’t quit. I get paid either way so screw you». This place failed big time.

Candace and Christina were amazing! There was a misunderstanding in our order and they were kind enough to make an adjustment and work with us. We do A LOT of business with this location and they always do a good job on our prints.
Thank You from Hip Optics Vision Source

I went here last time and the person who assisted me doesn’t know what she’s doing, she told me the total was $ 18 and when I was about to pay she said «sorry it’s $ 45.00» so see checked again. After Days I called the receiver and they haven’t received the package yet, I called to track and said it was delivered and hey they delivered it to a different address and its a block away.
If I could give a negative star I would. Horrible service!!!

I was invited to speak at a meeting last min, and needing to make 300 front and back glossy hand outs. I only had my laptop I didn’t have a flash drive handy.
I took my laptop to the counter and asked if I could borrow a flash drive he said no, that I would have to buy one. The guy was rude and unwilling to help.
I went to staples on 17^th… They had a flash drive… And now they have my money and a customer for life!

******* ⁵⁄₂₀₁₆ UPDATE *******
1. FedEx has removed the LAN pay service from their laptop work areas. However, the overnight employee, that works Sundays thru Thursdays, claims it’s store policy is NOT to allow «personal use» of the FREE AT&T Hotspot WFI. Customers are ONLY allowed to use it to «upload work orders to the FedEx website». So don’t plan on checking your business email or any thing else. Funny thing is, before 8 PM or so (and on Friday & Saturday nights) there is no such «policy». (Someone needs to fire this guy.)
2. Also, don’t plan on using the restrooms between 10 PM & 8 AM at this «24÷7» location, «THEY ARE CLOSED», no exceptions. Even if you’re a sixty year-​old grandma printing photos. Idiots have no idea what Customer Service is.
CHEAP BASTARDS WON’T PAY FOR THEIR OWN WIFI and screw customers in return !!!
Several employees have told me that this FedEx Office location runs THEIR internet business traffic through the Free AT&T Hot Spot WiFi?! Meaning once they’re busy, say from around 10am to 7pm, the «Free WiFi» is useless for customers as their router takes precedence over anyone else logging on.
Of course you can always pay for access to their LAN at one of four laptop work areas at $ 0.20/min. (or $ 12/​hr.)
$ 0.35/min. ($ 21/​hr.) for Basic PC workstation
$ 0.45/min. ($ 27/​hr.) for «Design» PC workstation with scanner.
Added a sample broadband speed test to photos. (
)

BOOOO! Buyer beware.
I used to come to this location for shipping multiple times a week. They recently changed their policy to only ship THEIR boxes, which you must buy. Once I was told that the box I brought was a «display box» not a «shipping box,» even though I was returning a package that was delivered to me IN THAT VERY BOX by FEDEX! Nope. They refused my package until I paid for their box. Today, I pointed out that my box was a shipping box, not a display box, evidenced by the FedEx label still attached. This time I was told that boxes are «single use.» Yup — they refused my package unless I bought a new box from them. They even told me that FedEx Office is a completely different company than FedEx, which initially used that very box to deliver to me. Yes, signs for FedEx office, FedEx express, and FedEx ground were all over. Is this a knock off or bad franchise?
Bottom line: if you don’t mind wasting time & money on extra boxes and don’t care about the environment, give it a try. What a shameless, wasteful scam to gauge a few extra bucks from customers.
Pick a different FedEx location.

Consistently terrible print jobs. I often have to get large color prints for work, and this place is right down the street. Only once in the maybe 10 to 12 times I’ve been there has the job turned out passable or on time. Shame on me I guess for repeating the same mistake and expecting a different result.
When they bother to print a proof before doing the job, it usually needs some tweeking. They don’t seem to ever make the requested changes, and waste a lot of resources by screwing up repeatedly. The colors come out all wrong, and once an employee said, «That’s because we don’t calibrate the machines.» That was several visits ago and nothing has changed.
They may be fine for shipping your packages or making your own standard photocopies, but don’t come here for print services. They couldn’t care less about wasting your time and charging you plenty for a half-@$$ ed job.