The UPS Store

I came in on Sunday before Memorial Day, David was swamped with people but he kept his cool and was very professional and helped me out with mailing my Uverse equipment back to them :)

I would like to respond to the previous review. There was no such customer named Geeta in the store while the box of shipping material was being returned. Whoever posted (possibly the owner or employee of the UPS store) to rant on customer only shows dishonesty. There was only one white male customer in the store while the box was being returned and his name was not Geeta. If this is how you respond to your customers honest reviews. It doesn’t make you or your business look any better. I was asking for the return politely but the owner refused the return service. However, let me make it clear for you. The box was used in reusable condition but it was not packed by me or anyone else. Just because you are the owner of the business doesn’t give you the right to treat your customers badly. And Please read the other review carefully before making a judgement that I don’t really care about. Oh by the way, I will report your business to the consumer report agencies.

I am a frequent customer of this UPS Store and felt I needed to post this review especially since I witnessed this customer ranting yesterday, wanting to return packing material. I was very surprised of how patient the owner was, she explained that given the fragility of the item, this type of packaging is required by UPS. She tried to calm the customer down but the customer was very rude and honestly the box seemed like it was used. If I were the owner I wouldn’t have taken it back.
Everyone has bad days but this customer went a little to far.

First of all, the customer service was terrible. The staff here did not greet customers when they were walking into the door. Secondly, they did not care about customers concerns or complaints. The lady owner was rude and unprofessional to refuse service or return. So here is my experience with this UPS store… I walked into the store simply asking for help to find a box for shipping but they took my item and packed it for me without my permission or giving me the price first. I felt very uncomfortable to complain because it was just a box. However, they packed my item with an oversized box and sealed it with more than 85% of popcorns and 9 large sheets of large bubble wrap for a small household coffee maker. It was not necessary to use the 18″ x 18″ x 18″ box to pack a small coffee maker. They charged me $ 33 for just shipping material. After everything was sealed that I was not able to open the box and remove coffee maker out of the box. The UPS franchise staff quoted me $ 95 for shipping to MN. The shipping total cost was way more than the price of the coffee maker. So I asked politely for a refund of shipping material and refused to ship from this store but they have refused to provide refund and asked for 20% restocking fee if the shipping material was not used. (Which in my case it was used by the Staff at the store). I never touched any shipping material until the box was sealed for shipping which I never requested since I walked into the store. They made it seem like it was my fault and refused return service. So I ended up with a $ 33 overpriced shipping materials which would only cost less than $ 10 at target stores. I also asked if there was any cheaper ways to ship from other carriers and the staff (a girl wore tank top, very unprofessional) told me that USPS would cost more than UPS ground shipping which was not true because the staff did not give me specific price. I called USPS and UPS to compare pricing later it was way less than what the UPS store staff quoted me. The entire experience at this location was a nightmare. I would never go back to this store again and I will never recommend this store to anyone. This is the worst experience I had so far with customer service. Either UPS corporation didn’t train this franchise staff correctly on how to take care its customers or this is the UPS store owner training to its staff. I hope everyone who read this post will save themselves the headache to deal with this UPS store staff and services in the future. They just lost a loyal customer for good. Maybe the owner of this store will read my post and respond professionally without any misspelled vocabulary as previous posts and excuses. I can understand the language barrier but being unethical and unprofessional to your customers just because you are the store owner doesn’t mean you should be rude to your customers. I hope this is a wake up call for the UPS franchise store owner to understand how to conduct business professionally and ethically or I am just wasting my time here writing this long review. However, I do have the time to file complaint to the Better Business Bureau. If the UPS corporation allow unprofessional franchise to operate business like this will definitely affect its public image and give bad tastes to its customers. I highly recommend UPS corporation to carefully review this store locations business activities and customer complaints and make changes accordingly and up to UPS service standard. I don’t think this business location deserve any stars at all but Unilocal only allow me to post my review with at least one star.

Went in to return an item to Amazon. Very quick and polite service. It’s kinda hidden in the strip mall that it’s in. Prices were reasonable so I’d come here again.

Very friendly staff. They also conduct USPS Services here. I would definitely come back. The reason for the 4 stars is the parking situation. The location does have two reserved sports for the store’s customers. But when you are here when it’s busy, good luck trying to find a a spot. It’s okay though. Walking a bit is good for your health.

I had books to return and ship back. I got in, the worker helped me quickly, getting a box and wrapping my book. And after five minutes I was already out of the door. It was quick and there weren’t any issues but that’s probably because I was just returning a book.

I love this UPS! All the employees ae very helpful and friendly. I sell a lot of items on eBay so it is really awesome to have this UPS store nearby for all my shipping needs.

It seems every time I visit this store I have to keep my hand on my wallet. The reason being the workers are always looking for ways to extract every last dollar from me. Most recently I was shipping an overnight letter and I was told the price before we started on the paperwork. I agreed to the cost so we moved ahead — only to hear that the cost was higher. I reminded the worker of the original price so she «fixed» the error. However, she did it AGAIN before the transaction was done (I can understand the first time being an error but the 2^nd time seemed intentional). I did get the original price but it felt like I had use negotiating skills usually reserved for a car dealer.
Also, during this same visit, I purchased a book of stamps for $ 14.00. Since I was in a hurry and didn’t have time to go to the post office (less than a mile away) I paid for it. On later did I make do the math to learn this UPS store had a 43% markup on a book of stamps that would have cost $ 9.80 at the post office. I’m fine paying for a convenience of not going to the post office but a 43% increase seems greedy.
In short, I’m done with any more shipping at this place. I’m done with the poor customer service (including any basic sense of friendliness) and the feeling I get that I’ll be paying a fortune for the privilege of using their services — when there are so many more options just down the street.
I realize this is a UPS franchise but it certainly leaves a bad taste in my mouth with the UPS brand.

I was visiting Tustin and needed the services of a UPS store. I called them on the phone first and a female employee was very helpful in answering my several questions. I could tell she had other customers, but she didn’t try to get me off the line too quickly as some businesses do. Their phone customers mattered to them just as much as the ones in the store (which I became later that day).
When I went to the store it was a Friday night about 6:30, about 30 minutes before they closed. They were very friendly and not in a rush, but the place was quiet. The reason I gave this 4 stars instead of 5 is that they were showing me some contractual information that was outdated and had a lower price on it. When I went to buy the service, the main price was higher and two of the clauses had changed (two fees were actually removed) so it was kind of a wash in the end. I just wish I’d had the right info up front.
The parking at this place is great because they have a couple of reserved parking spots right in front of their store. This particular store is in a VERY busy shopping area with one of the most popular sushi places right next door that had a line out onto the sidewalk, If it hadn’t been for the reserved parking of the UPS store, I don’t think I would have gotten a parking spot in that lot even out on the fringes.

I come in with my associate to drop of boxes. We ship through a few different companies and apparently our boxes weren’t approved. The manager or owner was unprofessional and I was not pleased with her untrained staff who seemed to know nothing about what seemed to be her rules not the company rules. We went to a ups store a few more miles down the road complete opposite to this store. Nice friendly accepted our boxes. Honestly
I’d rather stick with FedEx if this is how ups functions. If you volume in shipping like we do I do not recommend this store to anybody!

Best UPS store ever! I’ve been to so many to return rented books and by far this one has been the most helpful and fastest! I had to return a book that didn’t give me any info at all! So the guys went out of their way to help me get the return info for the dam book! Thank you Oscar!

Oh my god. Best store ever. I come here for all my shipping needs. i have a small business that i run from home, and with out this store i would be lost. its like having my own little shipping dept. for nothing. One day i made some copies of some important items. i must of left them in the copier and just never thought i lost this document. When i realized almost a 2 months later that it was missing I came back to the UPS store and asked if they found any thing. The management had kept that document safe and returned it to me. awesome. I love this place. Who keeps things for over 2 months? I thought it was gone. Not with this shop looking out for me.

I’ve been to other UPS stores and this one is great. There’s no long waits and the people who work there are efficient.

I’m giving this establishment 1 star simply because of the «manager» Alka. This woman was so rude! She flat out lied to me to keep me from making a return! I called UPS and finally tracked down her boss where I filed a very serious complaint. I hope she either gets her act together or gets fired. If you go in and see her working, turn and run!

A lady named Alka. (I believe she’s actually the manager) Was soo rude the other day. It was my first time shipping something and I wasn’t sure where to start & she was very inpatient & rude about the process. I’ll take in considering that we all have bad days .& I was probably annoying to her .but I wouldn’t go back.

This place is probably the best shipping store around. I ship a lot of my stuff with them. The ladies who work here are extremely helpful and nice. Never had a problem shipping with them. Everything so far has reached well in time and in perfect condition. Will highly recommend this place to everyone. Quite spacious and well kept.

This store is attractive and clean and offers quite a few services. However, parking is a problem and I had to park in a distant area of the lot and make several trips back and forth from my car to the store.
When the employee gave me an estimate of the packing and shipping cost, it was so high I drove home to get peanuts and boxes from my garage. When I returned a few minutes later, he had thrown away the temporary boxes I had transported the items in and said they were irretrievable!
When he tallied the total cost, even though I supplied my own boxes and some peanuts, it was higher than he had quoted if I purchased their boxes and used all their peanuts! In addition, he never mentioned there is a 5% discount for AAA members! A week later when I went to the UPS store at 3419 E. Chapman in Orange, the owner mentioned there is a 5% AAA discount on shipping. If the employee at the Newport Avenue store had so advised me, I could have saved $ 5.
I checked with the Newport Ave store and they do indeed extend the 5% discount but apparently the customer has to request it.

These ppl lost or stole my package I never got it the company where I
Bought my things for Christmas had to resend it again Asshole thief steeling from the poor or losing shit that don’t belong to them UPS should do a back round check on every worker there why hire ppl that don’t give a shit thanks for the Happy holidays :) NOT!!! Then they say they are open on Sundays
Till 4 a hole lots of bull shit just like bf lol

Dre at this store was SO helpful today. I’ve shipped here before with no problems but this time it deserved a review. I had some complex Amazon returns to send, and Dre offered some insight into the best way to ship the items and get the best price. He was patient with me, went above and beyond, and saved me a LOT of money today.
Dre is a young guy but he knows what he’s doing (*looking at you, Flaps M.*). I’ll definitely be back.