Sprint Store

This place has the worst customer service ever. I would not recommend this store to anyone, it’s almost like they trick you and tell you wrong information than what you sign for, at least from my experience. Will never be back here again, service takes forever and if they tell you they will call back on your order or something, IT’S A TOTAL LIE.

I went today and i got two flex 2 and iphone 6, but i just want to thanks for a great costumer service mr. Roge thank you again for all your help.

Had helpful service and were greeted and assisted right away. Store was clean and quiet. Plenty of parking. This is an independent store, not a Sprint corporate store. If you have a business account or an employee account (Sprint Advantage Plan) they cannot access your account here. I did not know that would be an issue going in, and I did not think to volunteer that information because we had not run into that problem before. It took the clerk a few minutes to figure out the issue, which was annoying, but not his fault. The closest corporate store is on Chapman and Main in Orange close to the 55 and 22 freeways.

We went to this store because it’s close to home and I needed a new phone like wow. We arrive, and there are two employees, one helping an enormous family (in number, not size) who all apparently needed new phones. The other employee helped us. He asked me for my phone number and then after what seemed like an eternity of tapping at his computer and looking confused, informed me that he could not help me.
And he vaguely attributed this to the fact that I have a «business account». I asked if there was a Sprint store that could help me, and he said I had to go to a «regular» Sprint store. The whole «Arch Telecom» thing I guess prevents anyone with even a slightly out of the ordinary cell phone situation from getting help here.
Other than our experience, the store itself was fine. Tiny tiny tiny, but with all the accessories and extras that all carrier stores seem to stock at outrageous prices. I certainly won’t be coming back here, and the customer service could use some work.

I recently gave this place a bad review. I had ordered a phone and it took longer than expected to show up.
Since then, they were very helpful and apologetic. They rushed my new phone and Joe did a great job setting it up for me. I think my previous review was too harsh.
I’ve purchased a couple phones here and I’ll probably be back.

Worst experience ever on switching services, don’t waste your time at this 3^rd party distributor, go direct to a Sprint store.
The first day we walked in to swap services, it took 3 hours and 45 minutes, no joke. The following day we decided to go back and go with the 64GB vs the 16GB, it took another 3 hours for this process to be done. Keep in mind it was a Sunday, the gentlemen behind the counter informed me the phone would be there by Tuesday or Wednesday that week. That was on 10÷5÷2014, well the phone just got set up on ¹¹⁄₁₆.
IF YOU HAVE PLENTY TIME ON YOUR HAND, SWING BY THERE TO WASTE SOMETIME TO SWAP SERVICES.

Best customer service ever had in any sprint store I’ve been too and I’ve been a sprint member for years now. Talk anyone really but every time I go there I always leave happy and satisfied. Talk to James very knowledgeable fellow.

This place has great customer service. Jaime helped me with everything I needed at this store. I purchased a new phone with an updated contract and traded in my old phone within 30 minutes. Fast and friendly service, no complaints here.

Very helpful ! Great store. Spent a lot of time with us making sure our phones were working perfect. And great prices.

Got my phone connected this week with Omar. He was very helpful. Helped explain all the information very well and helped me set up my accounts. Highly satified.

UNFORTUNATELY I WAS A CUSTOMER HERE… to get a tablet for my daughter. The Manager Rodg and his employee who play around way to much in the store to distract the customers… in December I go in to get my Daughter a tablet no biggie my son is there its all good and the employee is playing around laughing joking with my son i’m trying to get the tablet and some things for it. Rodg seen my daughter has an I-​phone and says oh hey you can get the pink one. I say why? I payed 600 for this one nothing is wrong with it. He then says nooo no worry it’s ok just we’ll change it over just like that. Right here on this machine. I was like ok daughter do you want to? she said yes. as they were changing over I asked them if I was going to get the cell phone back and they had said yes 3 times and then after changing over the information they said no they keep it. I get the new one for my daughter so I took my son out side and asked him .Hey they do not keep any information on that phone right? and they Do not charge me for nothing later like transferring the information over right? he laughed n said no mom we went back in. oh he gave her half price on head phone we paid 50 bucks and we spent 258 some bucks on stuff when i was signing papers he was holding the contracts flipping them so I could sign the bottom well here it came at bill time. I am now paying 29.00 a month for the I-​Phone for 24 months and they kept her I-​Phone 4 –yes it was not even a buy back her phone had a cover not one scratch any where on that phone what a rip off to top that off we transferred a cell to a house line and they did not have the right equipment so now the line was would have ended in October will now end in December JUST BE WATCHING WHEN YOU GO IN THIS LOCATION THEY WILL PLAY SO TO DISTRACT YOU BIG TIME YOU WILL NOT KNOW WHATS AHEAD DO NOT LET THEM HOLD THE CONTRACTS TAKE THEM ONE BY ONE READ THEM DO NOT TRUST THEM AT ALL I LEARNED AS AN ADULT WITH HAVING STROKES AND HAVING TOLD RODG THIS SO HE WOULD BE AWARE TO THE FACT OF A LIMIT OF INCOME HE SO TOOK ADVANTAGE BUT GOD BLESS HIM

I had GREAT experience with this store. I was used to go to store located in Park ave, district area, I had very bad experience with them. One of my friend suggest me to go to this store, so I changed the service location.
I am lucky to find GREAT service with RAJ.
He was very Friendly, helpful, patient. He answered all my many questions and was able to take care of all my needs. Raj & all staff was able to make the experience pleasant. I just cant say enough about the professionalism and customer service he provided. I am really appreciative that Sprint has such amazing people working for them. My entire experience was positive. Must visit this store, Thank you Raj!

Bought two phones with rebates… NO REBATES ever came through. Went back and forth for months and all Sprint would do is mail a post card to my home saying they require a valid US address. Well they managed to get the post card to my address! Called this store 3 times to speak with the manager and hes never there… i left messages with the staff and my calls were not returned. BEWARE!

If you need help and a smart unbiased opinion then go to this store and ask for Chris.
I have been coming to this location for a year and I switched from AT&T just off of the good customer service that I have received and it was a good decision.
I am bringing 4 people to this location just to switch their family plan from T-​Mobile to Sprint, and yes they will go straight to Chris.
I drive from LAX just to come to Orange County and get their help… never a line and great service.

Very friendly and helpful staff !!!

called in for a pricing. got it quickly.
sadly, not competitive.

ALEX & CHRIS are SUPERB !!! Two-​thumbs up for these 2 guys. They’re both been so nice, polite & very helpful. Although they have a lot of customers when we came in but no problem, it’s first come first served basis — and it’s worth the wait. They’re our ‘IT advisers’ with regards to the technical issues of our iPhones. Good job, dudes. Keep it up. :-))

Service was ok, but everything else about sprint sucks. I can’t wait to be relieved by this service provider. I plan on trying t-​mobile or verson.

The sales rep Daniel assisted me and helped me get a very useful app to prolong my battery life on my phone. It’s been tremendously helpful to keeping my battery alive for a full day. I also bought a screen protector for a outrageous price of $ 19.99. RRREEEAAALLLYYY, a thin plastic cover that sticks to the screen for twenty bucks. I felt like I got slapped in the face after that purchase. Thanks a lot Sprint.
So the good, helpful service. The bad, pricey plastic covers. Next time, just cut out a slice of Glad Cling Wrap from your kitchen and use that. A genius idea I must say.

I was instructed by Sprint to have a store look at my phone for a charging problem it was experiencing.
Arrived at this store and was told by the «technician» that the charging issue on my phone was due to negligence on my part and that I would have to pay the insurance deductible to get it replaced. I Promptly left and took the phone to the store in Orange on Katella, where the technician identified the problem as a defect in the phone and ordered me a next day replacement free of charge.