Tustin Parc Apartments

I am very happy to put our 30 days notice today.
It was my first apartment in California and during our tour I was happy with what I saw. Now, one year later I would like to take a time to tell my experience.
— Parking: It is just absolutely ridiculous if you have more than 2 cars. You will get one covered pass and you can rent a uncovered spot for $ 75. But we have 3 cars and it is simply impossible to find any spot on the street after 5pm. For several times I drove almost an hour to find a spot. The solution was always to drive all the way down to Main St, park close to Pacific St and ask someone to pick me up. A pain!
— Safety: I had my car window and door broke 3 times in 6 months period, radio, sunglasses, personal things, etc stolen… I felt absolutely unsafe to walk around the complex after 7pm.
— Gym: One of the only things I really liked at the beginning in this complex. Equipment were always broken and when you tell the office they simply print a note and put on the equipment and it stays like that per weeks… I started to go to the gym after work and several times I was surprised by a lot of teenagers hanging out inside the gym, in the dark, after 8pm… When they saw me they ran to the restroom or outside. Sometimes around 8 kids in the restroom. I felt so uncomfortable. I reported this situation and the solution was close the gym at 6pm.
— Cleanness: The pool is always dirty. And it is not a little bit, it is absolutely dirty, the water is nasty and tons of leaves inside. The whole complex is dirty. Everyday the guy blows the leaves but don’t collect them. In 5 minutes they are all back. The path from my apartment to my spot I swear was never cleaned. Dog poop, horrible smell, trash all over the floor. People trow trash on the way. Few weeks ago had a coffee table right on the middle that stayed there for weeks…
— Apartment: The apartment has really cheap cabinets that literally falls apart. Dishwasher don’t work at all and because of the dirty water you will have all your pots and glasses with white spots. Doors have 10 layers of painting peeling constantly…

I tried several times report my problems, Edwin is always professional but never really helped with my issues. I totally agree with someone who said below he should being working in a different and better place.

Edwin is the best but is the terrible place to live and they feed you bunch of lies I wish Edwin could find somewhere else to work because he doesn’t belong there they never give your deposits back and the place is TRASH

The only reason why I didn’t give the 5 stars is because rent here goes up every year & it’s not like $ 20, it’s like $ 100 plus. Other than that it’s pretty peaceful. you have some issues here and there but the 3 years we lived there it was good. Parking does suck but they give you the option of renting a second parking space which we got and made our lives so much easier. Edwin is the best! He always has a great attitude and goes above and beyond for people living in the apartments!

Parking here is the worst. Living with a room mate and it’s literally impossible to find a 2^nd parking spot usually after 6pm. We both work and our shifts vary, and we would have to sacrifice our own personal time of freedom to just find a stupid parking spot. Even trying to find parking near the streets is impossible and far away. This place needs to figure out something. I’ve seen people that don’t have tags park near our apartments over night. I’ll update my review once they fix the parking situation.

I came in with my husband to apply for these apartments. We loved them and the staff was nice. Terry helped us and she even waived the application fee. We paid $ 150 for a security deposit. Unfortunately we did not get approved and guess what it has been over a month and they still haven’t give us our $ 150 dollars back which Terry and Edwin said its refundable if not approved. We have been calling and we’ve been getting excuse after excuse .they said they would look into it and that they would give us a call back. Not once have I received a call back from them I have been insisting them because it is my money. I will definitely take legal action if I don’t get my money back! They were hoping we would forget about the deposit but we didn’t !!
Lastly, after calling and calling from my husband cell phone number these people stopped answering my husbands calls. Not until I decided to give them a call from my cell phone and they immediately answered my call… Weird yes! I want my money back!

Today my current roommate and I had the privilege of being toured around this beautiful complex by Sylvia.
Sylvia was extremely professional while still maintaining a fun and upbeat attitude. She had the answers to all of our questions, and continually reassured us with all of our concerns.
This apartment complex has a stunning pool, luscious landscaping, and beautiful décor.
We had the opportunity to tour through the ‘Casita’ as well as the ‘Bonita’ town homes here. I’m still truly in awe of the amount of storage space, how large the area is. And the beautiful back patios.
I can genuinely say, I can’t wait to move in.

I have to commend the amazing hospitality of the leasing office staff, Edwin in particular, for always being so helpful and kind anytime I’ve needed assistance in the past year I have lived here. While parking is challenging, I’ve lived in similar situations and don’t mind making accommodations with my roommate to help each other out. Overall, I’m very happy that we found a convenient, safe location that is affordable! I love being so close to old town Tustin and we’ve found many local gems to frequent that are all less than 5 minutes away!

I was excited because of the pictures that I had seen of the complex. They looked beautiful and the rates were perfect. It seemed too good to be true… and it was.
Let’s face it: when you drive up you feel like you’re in a third-​world country. Barbed wire… everywhere. It just felt like an extremely unsafe part of town. I got the creeps just driving up to the place.
The office staff was alright. The lady showed us around. After walking about 20 miles (it sure seemed that long) to where the actual apartment was located, we walked inside. My sister and I decided to bring our dog here to check the place out. You know it’s a bad sign when even your dog doesn’t want to walk into the apartment to check it out. The layout was ok, but then I noticed something…
There was a tiny squirrel (presumably the archangel Gabriel) perched up by the back door with its paws on the window. Its eyes were bugging out of its head and it was staring me down as if it were warning us about the place.
The squirrel was right.

The best part about living in these apartments is the great customer service, especially from Edwin. He has a special way to restore your faith in good genuine customer service. He’s always in a great mood, super helpful and welcoming. If you ever have questions or need help he’s your guy.
Maintenance usually respond quickly and efficiently. The only downside is the parking if you own more than 1 car.

i applied at Tustin Parc apartments, never heard back anything about my application. I called many times and no one can give me any info. I’ve been calling for 3 days now and no answer and when I call no information available. Very unprofessional!

I lived here for 11 months and only decided to move in because it was close to my job. After a week the illusion of this place wore off when I realized that it’s impossible to enjoy your weekend mornings and evenings after you get off work. There are constantly unsupervised groups of children running around that do whatever they want: scream, run around the stairs right by your door, peek into your apartment when your door is open, throw trash over the railings, make huge messes with styrofoam packing material so it looks like it snowed the night before… It’s really annoying. On top of that my neighbors LOVED to blast mariachi music as loud as they can so having your windows open means an earful of awful, (opinion based) loud music on Saturday/​Sundays. The parking situation is everything every other review has stated. Granted, it’s not the apartments fault, although when my room mate and I first took the tour the girl in the office was from another Carmel property and mistakenly told us that we were guaranteed 1 covered and 1 uncovered spot. We ran out of time to look for a spot so we decided on this because of the location only to be notified by the regular office woman (when we went to pick up the keys-​it did mention it in the lease but we had progressed too far in the process to stop) that there was only one spot guaranteed. Luckily my roomie had a motorcycle so we were able to work it out for the most part. DO NOT MOVE HERE IF YOU HAVE MORE THAN ONE VEHICLE. You’ve been warned. Cheap rent is not worth the massive, constant parking headache. No zoo parking (it’s like a $ 90 ticket… Learned the hard way when my boyfriend spent the night once) and if you park on some of the streets there’s probably a decent chance one or more of your windows will be smashed during the night. If you park down Williams and you are a female DO NOT WALK TO YOUR CAR ALONE WHEN ITS DARK. Use the benefit of my almost-​scary encounters of trying to be picked up as a prostitute by old men in rusty pick up trucks (Wearing sweatpants and hoodie type outfits, REALLY?!?) One time my downstairs neighbors ceiling was showing signs of leaking from our shower so I got rudely woken up on my day off of work one morning by the maintenance guys repeatedly knocking on the door for 20 straight minutes (I woke up after the first few knocks and checked the peep hole to see who it was but they don’t really wear uniforms so it just looked like some persistent, creepy guys who wanted to enter my apartment) I finally opened the door after checking with the front office… Who NEVER once notified me that they needed to enter my place. If I would have had a heads up it would have been fine. I went in and talked to one of the guys in the office and he was nice about it. I told him it’s not a problem but even a 20 minute warning would have been nice… They were there for a while and I had stuff to do that day. I’ve had bad experiences with maintenance guys in the past so I wanted to be there while they were in my place and it took a little over an hour that I had not planned for. I know this review is super long so props to the people who made it through… Another thing: YOU WILL NOT GET YOUR SECURITY DEPOSIT BACK. Again, you’ve been warned. We paid a $ 500 deposit and got $ 72.99 back… WTF?! Such a scam! If we’d left the apartment gross that’s one thing but I made sure everything was as clean as possible. Our last months utilities were like $ 75 or something and they deducted that but charged $ 144 for paint! Wtf did they have to paint? A couple nail holes in the wall, some touch ups really. And a bunch of unknown charges for utilities? I tried calling to at least get some clarification. But of course no one is in the office at 11am… Maybe early lunch or it’s just me because they never seem to be available to clear up any issues unless you go in person which is obviously not the most convenient. I might have to chalk this one up to a loss but some answers on all the utility charges would be nice. Maybe I’ll try again… I just hate the disappointment :(

Edwin is basically the entire reason I have so far enjoyed my stay at Tustin Parc! The staff seriously makes this place! My neighbors all agree that he’s super rad, we all appreciate you Edwin!
Obviously parking is a big issue here, but it’s at no fault to the complex. When this complex was built it was normal for each family to have only one vehicle, as with many other older complexes. Nowadays people have a minimum of two vehicles per unit, hence the shortage.
Prepare to park over a mile away from your home!!!
The new permit regulations, however, are unfair in my opinion. Needing to display a red permit in a free spot I understand, but requiring a blue permit for your assigned spot is pointless and an inconvenience. My roommate stays in San Clemente frequently, which is a considerable distance from Tustin, and occasionally forgets to leave our blue «covered space» permit here. My boyfriend parked in our covered spot without a permit, but left a note with the blue permit number, my name and apartment number, as well as a contact number. The next morning there was a ticket on his windshield marked «tow». Apparently the towing company didn’t see it, otherwise he would have been removed from my assigned spot and we would have had to pay about $ 500 in fees. Pretty inconvenient if you ask me, and I don’t really understand the logic behind that one. We aren’t even allowed to purchase a second blue permit, which would be utterly useless for grabbing a free spot, so the only option is for my roommate to make the 80 minute drive every few days for basically no reason. Just something that makes the parking scenario a little more aggravating!
If it wasn’t for parking I would have given this place 5 stars, so if you only plan on having one vehicle you’ll definitely love your stay here!

My review has nothing bad to say about the management as it seems like they’re trying to do the best they can with that they’ve got with this place, more just posting as a warning for other who consider living here. The parking is horrendous. You might think people are exaggerating but the parking really is REALLY bad. I plan on moving out after my lease is over purely due to the parking situation. Thankfully my roommate doesn’t have a car. If we had to share our assigned parking spot, I literally don’t know where I would park my car some days and don’t even think about having guests over.
The apartments themselves are not bad, they’re obviously older apartments and you get what you pay for as the rent is pretty cheap. It is really noisy here, constantly kids yelling outside and people’s dogs barking non-​stop. But like I said, this is one of the cheapest apartment complexes in the area thats in a decently nicer area. If you want better, you have to pay more!

The first few months were great until our really noisy neighbors moved in. I can hear EVERYTHING. The man yells at his kids every night! Never knew the walls were so thin :/​we were going to stay another year but just can’t take the noise. Maintenance staff are nice but when they fix things about 2 months later it needs to be fixed again. The office is always busy on the weekend which makes it hard to talk to management. The area is very noisy too. Police are always driving around and watching. On the upside, the inside of the apartments are spacious.

Hello! I’ve been a resident of this Tustin Parc Apartments for over 12 years. I lived here when it was Park Place Apartments. I’m am proud to call this place my home. I adore the staff and property managers. and all my neighbors.
Nickel, Edwin, Maricela are super awesome! While Danny and and is maintenance crew are beyond great.
I work hard, as soon as I pull into our apartment gates, I feel the warmth of home. It’s safe and beautiful. We are even starting an after school programs for students and families. Tustin Parc is Outstanding. This is my home!
I look forward to more years of this amazing place!

I absolutely hate this place and cannot wait until my lease is over. I regret moving in here, by far one of the worst apt complex I have ever lived in! The people at the leasing office are rude and don’t care. Parking is horrible! The tenants downstairs are disgusting and their dirty odor comes up to my apt. I just cannot wait to be free from this horrible apt never again will I do business here! So if you’re looking to move in here save yourself from signing that lease and go look elsewhere you will regret it!

Recently moved in and am more then happy with the Apt there was some minor issues but the office took care of them right away :) the Office staff is Amazing they are so helpful and friendly and they work hard to keep the place nice for all who live here the maintenance staff are Awesome as well it has been a pleasure to move in here. so far the only issue still have is the snack cart people that come through ringing their bells and horns the office staff is trying to fix this but these people are sneaky they come in after the office is closed and before the security comes on hope they get the boot soon other then that this place is an awesome place to live.

The maintenance service is always great and fast. We had experienced A/​C problem several times, but the maintenance guys were always friendly to get our A/​C worked. Actually, the whole team is AMAZING!!! Regarding any issues (rent change, maintenance problem, security, etc), they help people quickly.

I just love this property!
I’ve been living here for 2 years now and even though at the beginning it wasn’t that clean they have made a lot of great changes this year.
The property is much cleaner, the workers always have a smile on their face and always willing to help no matter the time of the emergency. Even though there’s only 1 pool they manage to keep it clean all the time.
Big progress this 2014, what ever they changed keep doing it! I’m 100% renewing my lease!
MAINTENANCE TEAM ROCKS!
Pet friendly.
Kid friendly.
Most important «GREAT COMMUNITY»
Thanks Tustin Parc for making me feel like a million bucks!

Beyond disappointed in this place. Lived here a year and that was enough. Although, the leasing office staff is always very friendly and remember your name, what ruined it for me is when we moved out.
The deposit is $ 500. While living there, we did not hang up anything on the walls. When the inspection guy went to check the apartment, he told my husband that a paint job would not be necessary. That it was good that we didn’t bother to hang things up. He also said that we would only be charged for cleaning, which won’t change whether you do it yourself or not. Sounded reasonable. Then of course, we get our check in the mail. We only got back $ 174. Charge for utilities maintenance, all around cleaning, carpet, and paint. I really don’t care if they say they only charged half for the paint. I expected better from these guys, but this situation ruined it. If you rent here, no matter how nice you leave it when you’re gone, don’t expect most of your deposit back.