At Your Service Plumbing Inc

I am a long-​time (since 2007) customer of At Your Service Plumbing. A member of their Diamond Club and have had several service calls with them that all went well (although they are expensive). My husband has a business located right next door to their office.
They installed a new kitchen faucet for us in 2008 which recently started leaking (the pull out hose). The manufacture (Delta) warranty information stated it was a life-​time warranty so my husband took the hose off and went to At Your Service to discuss possibilities. Of course we realized we may have to pay for any labor but if it was just something we could replace ourselves we wanted to know. What a shock! He was told they needed a $ 250 deposit before they could even look at it — we were standing right there with the hose. A $ 250 deposit??? when their normal service call is only $ 49? Which is waived if we are the Diamond Club members… they were adamant, needed that deposit. So, I cancelled our Diamond (useless) Club membership today and we will not use them again. Nor will we refer them. We took the hose to the local plumbing supply and were told it was a life time warranty and given a part number so we could call the manufacture and order a new one, which we can install ourselves.

Awesome service and a very well educated plumber. We are totally satisfied and would recommend this company to everyone!!!

I have always had excellent customer service with At Your Service Plumbing. They treat you like family. Dan and Matt were informative, friendly, and efficient in taking time to explain my options and the installation of quality guaranteed products. I am a Diamond Club Member and love the preferential treatment and discounts received. I scheduled my yearly inspection to pro-​actively plan for future plumbing ideas and needs. Thanks guys!

So impressed with the company in regards to their responsiveness and follow up. I requested an appointment via Angie’s List and they responded the next day, and had someone over to fix my non-​emergency within 2 days. Andy was on time and incredibly helpful, as he walked me through the issue and showed me how to fix my kitchen faucet in the future without needing his help. Following the appointment, the company called to ask how everything went. Two days later I received a handwritten card from Andy thanking me for the opportunity. Who does that anymore? It was definitely a welcomed style of customer service that I have not seen in quite some time.

Andy was prompt, courteous and good at his profession. I appreciated the fact that he was considerate of old plumbing in old house, trying to start with the least invasive method to relieve plugged up tub drain.

The scheduler was friendly, efficient and upfront about the service fee. Andy and Matt were prompt, polite and friendly, thorough and informative. They fully explained what and why, as well as what could safely wait to be done. The assessment of work required/​requested and estimate were reasonable. The only (not very) surprises were all resolved without undo cost. I value At Your Service Plumbings all around professionalism.

At Your Service Plumbing does outstanding work. Andy did a superb job with a smile and excellent customer service. He was able to come out the same day we called which is so unusual. We were referred by a friend that has them come when she has plumbing needs. We are grateful that we now are aware they do awesome work. Prices were quoted up front. Cost was reasonable and problem was fixed.

No free quotes here. Beware of the $ 50 fee for driving out that they aren’t upfront about. And if you join the «Diamond Club» — they only provide this service on weekdays. Forget about it if you work Mon-​Fri. I will never use them again.

They told me my septic line was not plugged, and that I needed a new toilet and a gizmo that reduces the water pressure to the house. So then the next day, when the whole house is flooded with sewage, it turns out that the septic line is plugged after all, the toilet works fine, and the next plumber says we are fine without the gizmo. I don’t think I would trust this company again.

Over priced and they seem proud of it. Why do that do people? Not the way to respect your customers and community. Get quotes before paying them! Don’t make my mistake!

At Your Service Plumbing is the kind of business I want to do business with. When I called and heard the recording saying my call could be monitored for customer service I thought, wow, this is a business who cares about their customers and one I want to support. Every interaction I had was helpful and professional, from scheduling the appointment with JR to the actual appointment with Andy.
My experience with Andy was professional. He clearly explained how to was going to address my issue with my hot water pipe and started with the simple fix before going to the slightly more complicated fix. He explained the potential risks involved and allowed me to make an informed decision about how to resolve the issue.
I also appreciate that he was able to recommend an electrician for an electrical issue related to our water heater and would not hesitate to use someone recommended by this company.
Kudos to Andy, JR and the rest of the team at At Your Service Plumbing. Your knowledge and customer service are world-​class!

I called this company one week ago to fix a drain in the kitchen sink which was completely clogged. Bryan came by and told me he would need to unclog the drain and replace the plastic pipes with brass. Total charge was about $ 1000.00. Today he comes by again because the drain is still not working. I talked with JR this morning and he told me they would waive the service fee, but when Bryan came by he tried to charge the service fee. I did let him know what J.R. said and they did waive it. However, I was charged another $ 191 to fix the drain again for them to snake it. They said they don’t guarantee drains because they don’t know what is going down the drain, but since they had replaced the piping underneath the sink you would think it wouldn’t clog after one week. Now they are telling me I need to fix some things in the crawl space in order to ensure that the drain will not clog again, which costs approx. $ 768.00. I wish they would have checked the crawl space in addition to the sink last week to determine the REAL cause of the problem because apparently whatever he did last week DID NOT work. I would rather spend $ 768.00 for them to fix the crawl space issue if that is the root of the problem which it seems like it is. After spending $ 1000.00 you would hope they could fix it the first time. NOw after spending close to $ 1200.00 I really hope this is the end of the drain issues. If the drain continues to clog I will have to work with another company.
Update: 8÷20÷13 They sent out another plumber who was able to fix the drain. Initially they wanted to send the same person, but another person was requested. He got the job done and I am glad. I waited a while to see if the drain would clog again, but so far it has been good. Best thing, they did not charge for the service this time.

All of the staff at At Your Service are shining stars, and examples of what customer service should be everywhere. But Sherri stands out because of her down home friendliness and helpfulness – you get the feeling there is no problem you could come up with that she couldn’t help you with. I am so glad I discovered this company. I tell everyone about it – hopefully Unilocal will get the word out even further – if you need a plumber in the Tacoma metro area, this is the company you want. I have been with them for over eight years now and am very satisfied.

This was an exceptional choice, and Dan was terrific. Our problem ended up being minor and he detailed several solutions for short-​term and long-​term problem solving with detailes explanation about the benefits of each. His thorough knowledge of plumbing was very helpful, and I definitely learned a little more about the subject than I expected. It really helped to have an understanding of the issue, and some plumbing basics so I could make a good decision, and create a plan for our home. I will definitely keep their number handy.

At Your Service Plumbing is a great company with hard working employees that I would recommend to anyone looking for plumbing service in the Tacoma area. Dan was very professional and easily fixed a problem with our water heater in a record amount of time. I would not hesitate to call them again for any other plumbing concerns. The final cost was well below what I originally thought it was going to be and all pricing was very well explained.

Andy the plumber who came was a nice guy, but t’s a shame the «$ 50» fee was for just him driving out here, I thought it included the look around to see what was possibly the issue. WRONG, after looking around for about 30 min he said he wanted an additional $ 200 for the «investigation fee.»

Nice people, excellent service. Not out to scam ya:-)

We have used At Your Service to replace all of our outlet plumbing and are planning to have them install a new water heater. The service is always excellent, courteous, and the work is top-​notch!

At Your Service Plumbing is an exceptional company. I have been in their Diamond Club program for a little over a year, and I’ve been quite pleasantly surprised with their level of service. They called me last week for a complimentary plumbing checkup, which was promptly scheduled. Two very professional technicians came to my house and conducted a thorough inspection. They gave me candid recommendations and quoted some things they thought we should consider.
Every time I’ve had them out to my house I’ve been impressed with the level of professionalism, honesty, and follow up. I’ve received thank you cards every time they did repairs, and they always go off of a pre-​printed price list for bids so you know you’re getting a competitive deal on the work they’re completing. They even give substantial discounts for Diamond Club members.
Couldn’t be more happy with their service all around, my plumber for life! One of those rare companies you can recommend to friends and family without any hesitation.

I have used At Your Service my self and referred them to many of my clients. I have not had one complaint about them. They know there business and and have amazing follow up. May not be the cheapest, but the quality shows.