Sprint Store

The entire staff was very friendly and attentive to my needs. Alyssa was wonderful, had my phone ready and waiting. Store manager Dre was very interactive with all customers and very energetic. Will definitely be visiting this store for all our future needs.

Best service ever — I just bought four iPhones 6S Plus and had to transfer all the data and etc etc etc — Yesmin Loya — the manager — was incredibly patient and helpful and knowledgeable — highly recommended!!!

This has been my go-​to Sprint store since I started my line. They helped me get the right deal for me and my needs at the time. When I came in again to add my sister, they helped us out to save us even more. I came from T-​Mobile, no regrets. Recently, Dre helped me out with an issue I had with my iPhone and defiantly made my week Thank you Dre! He explains everything so there’s no surprises except good surprises. I appreciate that I’ll be back to add an iPad next

The male rep (thick Puerto Rican accent) was very rude, the way he spoke was very condescending. I wanted to switch phones since I qualified for an upgrade. He had said I wouldn’t have to pay for the remaining balance on my phone as long as I returned it. Welp, days later I go into another sprint to return my old phone to them, turns out he 1. He lied 2. Now I have to pay the reaming balance of 253.00. I don’t mind paying the money, just don’t lie to a paying customer. To top it all of he had the audacity to ask for a good review on his service… are you kidding.

I had the DIS-​pleasure of dealing with a female rep at this store. I was told free accessories with new IPhone, come to find out none of it was free.(Never even received one of the «free» accessories I WAS PROMISED). When I called and tried to get the issue resolves I was told by the same rep that she never said it was free. I have been charged monthly for almost a year now for the «free» accessories. BE CAREFUL. I would definitely go to a different sprint store. I have been a sprint customer for over 15years and this store has the worst customer service so far!!! I have never had a problem with sprint until now. By far the worst customer service experience ever!!!

Worst customer service! Avoid dealing with Yasmin Loya and Paolo Santana. The manager is Dre Howard, this corporate store have unpleasant customer service! There’s better choice out there. If you must absolutely have Sprint, go to another Sprint Store or call Sprint directly. I felt deceived and was given a run around when I was trying to return there product within the 100% satisfaction guarantee period of 28 days as long as we bought it between ¹¹⁄₂₀ — 1÷7÷16 there will be no re stocking fee. See below…
Sprint Satisfaction Guarantee
Return it for a refund
We love our products and services, and we think you will, too. Postpaid new lines and upgrades activated between 11÷20÷15 and 1÷7÷16 will have 28 days to try our service, and if not satisfied may return or exchange their device with no restocking fee. For other purchases, with the Sprint Satisfaction Guarantee, if you aren’t 100% satisfied with your product, return to your original place of purchase, and contact us within 14 days of activation to deactivate service or within 14 days of purchase for accessories.
Dre, Yasmin and Paolo refused to honor this Guarantee.
Shame on them treating customers horribly. Thankfully, after calling Sprint directly, a better customer service person was very apologetic for the horrible treatment I received and was helpful! The issue was resolve immediately and I didn’t even need to go back to this store. Wow! I wasted 3 hours on this store when it took minutes for Sprint 800 number to help me. Never again!

I had the pleasure of meeting Alyssa, who is the sales representative here at this sprint store. I went to buy a cell phone and with all the questions that I asked, she was so knowledgeable and very patient with me. I did buy the Samsung Galaxy S6 and the JBL Pulse 2. Even though I could go to any sprint store where I live in Anaheim. As long as she still here at this location, all my business needs will go through her. Thanks again Alyssa!

If you are a manager please contact me. They gave me the runaround and they did not sell me a phone just because it would take them too long to process everything. They said they don’t have the codes from manager to sell me phone!!! Worst service ever. I will be switching carriers

Ive gotta say, i havent been too pleased with my past experiences with Sprint until i came to this location. Dre and his boys do it right, they actually know what they’re doing compared to other sprint stores. Such great customer service with some pretty cool products with the Galaxy package! I walked out of there feeling like a kid on Christmas morning :) check out their JBL Clip portable speaker. I picked up one for myself and one for my boyfriend and after just a short while, i realized this speaker was more than perfect for our outdoors adventures! You can clip this bluetooth speaker to just about anything while you enjoy your hike, bike ride or even snowboarding. Im stoked to put it to use on the powder in a month! Super loud and easy to use! Thanks again Dre, Santana, and the other Dre haha you guys are killin it

I came to the store with hesitation in my heart about sprint sprint has never been a good service in the past however I came across a retail consultant Carlos Murguia who helped me and changed my mind about sprint he guarantee that I will have excellent service and I’ll be very satisfied also I enjoy my new phone that he convinced me to buy that’s reasonable (they also have a lease program) Carlos Murguia was very attentive he satisfy all my needs and was very patient with me. When other customers poured into the store this young man continued to help me and transfer all my information over to my new phone. he made everything easy and accessible and taught me user friendly things about my new note galaxy 5 I absolutely love my phone thank you Carlos you deserve a promotion keep up the good work

My bf and I went there over the Labor Day wknd and got amazing deal and customer service. Thank you Monica for explaining our future plan & discounts on 9÷3÷15. On ⁹⁄₆ Thank you Cindy for being patient with us although you were in training, you did a great job and even memorized our names. Thank you Adam for assisting Cindy and explaining other discounts that apply to us. Paolo and Jessica also helped us on Sunday ⁹⁄₆ to finalize the contract… everyone was helpful in their own way and patient.

Dre, the manager, was on it welcoming people in. He was very profrssional, energetic, and welcoming. It was pretty busy at times so they had a list of names and went through each one as efficiently as they could. Paulo was our agent and was very helpful. We called ahead and he was waiting for us. He patiently worked through all of our questions (and we had a lot!!) And also helped us pick out a case and cover. He was a bit quiet and it got pretty loud in there so I felt a little bad asking him to repeat things but otherwise was awesome! I’ll definitely come back to this sprint store for all my sprint needs. I live a bit farther away and there are other closer stores but the professionalism and welcoming here is worth the drive.

I switched over to Sprint from Verizon for their Cut Your Bill In Half Event then let me tell you I regret it. The Sprint service sucks really bad! I have an iPhone6+ then I experience drop calls constantly, slow network connection even with WiFi. I was supposed to get reimbursed for switching over to Sprint, it’s been 4 months hence I switched over, I still haven’t received the reimbursement. They told me it would take 6 – 8 weeks and when I ask them about it they always give me the run around. Once day I went to ask about my bill that was over $ 700 when they actually told me it would be less than $ 300, the manager told me he couldnt help me due to the representative that helped me earlier wasn’t working that day. Overall don’t switch over, the service is terrible. If you have Verizon stick with Verizon!!!

On April 22 I wanted to switch 14 lines over to sprint from T-​Mobile. I was going to purchase Nine iPhone 6 plus for my family. The other phones were going to be less expensive phones for my employees. I was ready! But their employees (except for the manager) were not attentive whatsoever. I was paying attention to every little detail.
They did the minimal. They didn’t go out of their way to help anyone come to a solution. They were stumped anytime anyone had a question. All they said was sorry… you should probably call customer service. I also heard one guy ask if they can call customer service for them to better interpret the message. And they didn’t. They just gave them a phone number on a post it note. They said they aren’t allowed to make phone calls on your behalf for our protection blah blah blah. So I ended up leaving. This location needs a better staff.
I’m giving 2 stars because the manager was the only one alive and full of positivity in there.

Horrible. The guy eddie totally wasted and hour and half of my time. Slow slow slow. Get to work people, do your job. One of the workers showed up late and wanted to order pizza. What dips

My partner lost his iPhone on New Years Eve and in the following two days we literally went to the Sprint store at the Montclair Plaza, the Ontario Mills, the one in Claremont and called the one in Chino before finally ending up at this store. This was the ONLY store who had a salesperson who knew when his upgrade really was, who explained clearly about contracts vs. no contracts, and the ONLY store who actually had an iPhone 6 16gig in stock. Right before getting to the Upland store my partner was considering changing providers! The Claremont Sprint Store salesperson was not only rude but was being shady too and it was a huge turn off. Anyway, Upland was awesome.

This is the best Sprint store in the IE. I’ve been to several and I go out of my way to get to this one! They’re great!

Slow and poor service like their data plans.
Was asked to come into the store by sprint customer service to deal with a mistake made by Sprint. The store said because it was not their fault but the company’s fault, They refused to help.

By far the worst Customer Service I have received from Sprint in a while. I purchased a new phone and upgraded my plan. As an incentive to upgrade my plan, Raul said he would waive the activation fee of $ 36. This never happened. I upgraded my plan over two months ago and have been follow up with Raul in order to obtain he promised. He ignores my calls, texts, and has dropped off the face of the planet. Thank you sprint for the wonderful reminder of why I need to find a new cell phone provider. As if having horrible coverage and terrible 4G service wasn’t bad enough.
Thanks again Raul…

After extremely horrible customer service from the Sprint store in San Dimas,(for the second and last time mind you, I wont ever be going back there) and which is a block away from my home, so I have also lost the convenience, I am more than happy I drove to the Upland store. I have been here before, and I should have written a great review that time as well, because the personell here are great, knowledable, and I left confident and happy.
Short back story, I had gone to the San Dimas store hoping for information on the relase of the new Iphone 5s. I had called and gone to the store and I not only got wrong information, I was told I would be better off either A) taking my chances and coming back to their store Friday, or B) finding another store for better information. The San Dimas store is rude, I knew more of what seems to be the plan for Iphone Release day, and they came off as we were bothering work leisure time. Becasue it sure seems that customer service and selling phones is not what they do there.
Ok, so I left that store, and today I called the Upland store to ask them what time they opened, I also asked them if I needed some sort of writsband, or to be on a list and what time to go to the store Friday. (I had never stood inline at an Iphone opeining so I didnt know what to expect).
Adam Botello, a Sprint Rep at the Upland store was incredibly helpfull and knowledgeable. He told me I could actually reserve an Iphone 5s for this friday, that I would have to put down a $ 50 deposit to ensure I get one. He told me that way I would not need to deal with watining in line. I was stunned a bit because I figured all Sprint stores should know this and he agreed, he seemed perplexex that San Dimas would at least know about this, and what stores would be offering this program.
Anyway, Adam helped me very quickly, the entire transaction took a total of 5 minutes, and I was out the door with a recepit of my deposit, a store gift card to use towards my phone, and the confirmation page of my reserved «space grey» Iphone 5s. He also told me I could sell back my current iphone, and because it’s in great condition I would get $ 140.00 for it to go towards my new phone.
I was extremely pleased, this is what customer service is, not only to answer your questions on this, but also to go above and beyond and offer ideas, and solutions for me.
Great job Adam, I hope you move up higher in the ladder because this is what good companies need. Great customer service.
Rob L.