Action Auto Body of Forestville

They actually did a good job on the car, but I would not use this company again. I think part of what you pay for when you use a car-​repair service is for them to interface with the insurance company successfully, particularly when they are a designated repair shop. They claimed there were some problems caused by AAA. Okay, that could have happened, but I have never had anything but stellar service from AAA. However, when I called to check on why my truck was taking two weeks to have a fender replaced, it emerged that they were waiting for this or that callback instead of initiating further contact from AAA. I was told that they needed approval on the full estimate. Then when I called AAA, their rep said that the body shop hadn’t submitted the paperwork. I was concerned about exceeding my rental-​car allowance while they held my truck hostage. I believe that if I had not been willing to, first, get a little tough on them myself and then sic AAA on them, they would have held my truck indefinitely. Nope, never again.

This is the same review I just submitted to Carwise… But it’s the same exact sentiments…
Very friendly staff, very understanding. Also, the status updates via text were a plus! I really appreciated the awesome service I received with this shop! They were extremely thorough explaining the damages from my accident that they repaired. In laments terms of course, so I could understand. Thank you Action Auto Body of Forestville! ~Ramona Miller