Caliber Collision

I personally chose this auto body shop because the mrs went to this auto body when it was action auto body– she was impressed with action before it became caliber — I did not do my due diligence and went there anyway due to urgency in needing my car fixed.
Here is MY experience :
Customer service
The front desk would be rated neutral. No overwhelming reach to please customer or make them feel like they are coming to see a friend.
Work
They dropped the ball so far back that when they indicated to me that my car was ready to be picked up 3 days prior to me actually picking up the car they had not completed 3 of the items that were on my accident quote list and so because of that I went in 3 times to have consecutive repairs to the driver side door, panel, window and internal trim sometimes for issues not related to my accident.
The worksman ship was not worth the labor charges and really appeared to have been done by someone right out of autobody school who lacked an eye and passion for completion.
The manager, Mr Romano, tried his best to rectify but even his «empathy» came across short and forced.
As far as the décor is concerned, I have spent a lot of time in their lobby due to the missed opportunities in getting my car fixed right the first time and there are only two couches to seat 4 adults, so on my days off when I’d be sitting on the couch waiting on my car and a lady would need a seat I’d give it up but to realize there is hardly any standing room. I hope they have plans to expand the lobby.
If you plan to take your car and you have no choice due to insurance obligations and contract, please take pictures of your car (both inside and outside) for comparison so nothing goes un-​noticed.
Be safe out there

Excellent work and they finished fast! I am very pleased with the job that they did on my car!