Department of Motor Vehicles

Great service

Came on a monday morning and the line was expected but overall went in and out with 5 items pretty quick including picture taken. Was out within about 30min which is pretty quick for the dmv. Shout out to the representative that took care of my extra items even though 3 is the limit she was quick and professional forgot to get her name. If youre reading this, thanks! :)

Been at this dmv 3 times in last wk to transfer license, take written test and register 3 cars. With appt wait time is minimal and staff very friendly. I was pleasantly surprised. To save time go online and make appt!

Greg (resembles a young Christian Slater) checked me in @ 11:17am today! He’s been here each of the handful of times I’ve needed to visit the DMV over nearly the last 5 – 7 years! He’s incredibly friendly always greets with a warm welcoming smile and remembers me each time although I don’t believe by name but just the same he’s AWESOME! He noticed my back brace and asked what had happened… After quickly explaining what happened to me, he reassured I’d be taken care of quickly! And 20 mins later I’m taken care of and back on my way to work! THANK YOU SO MUCH GREG for your kindness and concern expediting my service today so that I wouldn’t have to sit idle waiting with my healing back… Your the best!!!

Finally I made it to the DMV! Today is Wednesday and the DMV opens a hour later. I could already see from the parking lot that the wait was going to be super long winded. I thought to myself, let me clock how long it would take for me to be in and out of here.
The clock starts now
Arrive at 0919
I wait in line; one of the longest lines I have ever been in! (Not including theme park lines) for 22 mins.
I reach the front, given a ticket and paperwork to fill out which takes about 7 mins.
I then sit in the seating area for about 30 mins with a restroom break /​SIDE NOTE: men’s restroom is big yet it stinks and is dingy. At least they have Dial hand soap and toilet seat covers/​
I get my number called and in about 5 mins, I am walking out the door with my new registration. (Windows 8 and 11 seem to be the fastest)
The clock stops now
Leave at 1024
Total time: 1 hour 5 mins
I know now that I can’t blame the DMV for «slow» service. It general takes about two to five mins before the next number is called. It is all of us who have random issues and problems and cannot use the online appt feature so we are not waiting forever. Lesson learned!
Oh! And by the way, if you get to the DMV before they open in hopes to be served sooner, your wrong! Trying coming in about and hour or two after they open! Trust me.

it’s a DMV in California. You are going to wait, and wait, and wait… and wait some more!
The staff at the Vacaville DMV seems a bit nicer and friendlier than at any other DMV I’ve been to in California. So if you need them, and I did the other day because I lost my license someplace, they are pleasant and willing to help.

I would give the office no stars if there was an option. I had a bitter experience in the DMV Vacaville. I am a non-​immigrant who tried to apply for both State ID and Driver’s license. The first time I walked in, I had all the documents in place. I don’t have a SSN as I am not eligible for one. The DMV website clearly mentions that it is not mandatory to have a SSN when not eligible. The people at the office took money for both the STATE ID and the LICENSE. I took time to prepare for the test, took a driver’s behind the wheel lesson and went back for my test. I cleared it the first time itself!!! After I finished my test, another officer there said he cannot process my application as I have not submitted my SSN. You must remember, I don’t have one and I am not eligible as I do not work in the US. I am on a dependent visa. These People HAD NO CLUE ON THE visa status and insisted that I get a letter from the Social Security office in Solano. I went all the way and they gave me a letter. It was pretty clear and stated that I do not have a SSN. I went back now for the third time with the letter and they just could not read it well enough to understand, They wanted me to go back and ask the Social Security office to re-​word it, which they would never, because the letter was clear. I tried explaining and the DMV officer refused to meet. All that they had to do was to contact another DMV office to learn the process for a H4 VISA instead of making us walk up and down four times. AND THEY MUST HAVE TOLD ME ALL THIS BEFORE TAKING MONEY FROM ME. I would have never put myself through this process. I applied for a refund and NEVER GOT BACK ONE!!!
If you are a non-​immigrant, this place is your worst nightmare. NEVER GO TO VACAVILLE DMV. They will drive you CRAZY

I do not like rude people and thats exactly what i had to deal with. The older lady at the appointment window was very rude and short with us when we were telling her what we were instructed to do the next time we came in. I was extremely dissatisfied with her.
On the other hand Lia was awesome! She is the reason this DMV gets a 4 star. Her attitude and the information that was given to us by her while we were handling our transaction was awesome. By far probably the best DMV employee i have worked with since going there. If i get to be helped by Lia again i will definitely go back

Great place to be if you like playing the waiting game … like most DMV’s, their service is slow, but they get the job done.

I never thought I would be giving the DMV a good review, but the people who work at the Vacaville DMV deserve it. Every time I have been in here, the place is packed to the gills and everyone drones through the lines filling out mass piles of random paperwork, only to get back in line, take another number, or sit and wait for their number to be called. Don’t get me wrong — I hate the DMV more than Chicken Pox, but the kind people working here get it. They ease the hoarding masses through the red tape like kiddies at a ticker tape parade. Thanks DMV employees — for making the painful slog a more humane experience. This is the only time since I received my first license that I left the building not needing to head straight out to an anger management class.

If you need to take a new picture and you care what it looks like (like most people) don’t expect them to take 5 extra seconds to simply turn the monitor and show you (even on a slow Tuesday morning), just go to fairfield. The woman (late 50’s, bright orange/​red hair, white) who operates the photo equipment is unnecessarily rude. Very disappointed in the ill-​mannered people that have jobs because of the taxes that I pay.

Three and a half stars.
I can only play the waiting game for so long before I lose my mind. My sister took a driver’s written exam around 3:45 PM. Expect about a 15 – 45 minute wait if you want to do a drop-​in business discussion with the window people. It’s strongly recommended you bring something with you to keep yourself busy. Otherwise schedule an appointment so you can skip the agony of waiting in blue uncomfortable chairs. The staff are alright. A few of them didn’t seem too happy to see people, but for the most part, they were being productive.
On a bright note, my sister passed her driver’s written exam with a perfect score.

Just like any other DMV. Long lines, long wait. Take appointments… yes. They made a mistake on my new Ca. drivers license said they could not fix it then to come back another day. When I went back they said a would have to go through some other long drawn out process to fix their mistake…
The worst part if you are were previously listed as a donor they can not remove you from donor status. Don’t I have a right to change my mind about what happens to my body after I die!!!

this review is for greg at the vacaville dmv, second time i’ve had to go this month and it seems like he’s the only guy there who knows what he’s talking about. good attitude and great service! everyone else needs to step it up!

Parking is ample, lines aren’t too long, not compared to Fremont but staff is rude although they are effecient.

If you need to do something at the DMV… go here. Don’t say I didn’t tell you when you’re waiting in line at the Sacramento DMV to be waited on by a bunch of trolls.
I had a seeming complicated registration and license mess to sort out. Vacaville took my appointment, put me ahead of the line, helped me get all of my ducks in a row and off I went. Wasted an hour of my life trying to get the last step done in Sacramento and finally gave up and drove back to Vacaville. Thank goodness I did, I was in and out and she even caught a typo on their end.
Everyone is speedy, friendly and helpful, no bumbling around.

This DMV location has certainly changed my attitude towards going to the DMV. The employees here are very friendly and the wait times really aren’t that bad. Certainly, getting an appointment always helps. But, I’ve walked in here a couple of times for different reasons (DL renewal, registration, kids taking the written test for their permits) and each time the wait time has been 30 minute or less. Fastest time for me was around 4:20 on a Friday afternoon, waited two minutes to get a number, got my number and was called to a window in about two minutes, paperwork, VIN confirmed and vehicle registered in 15 minutes.
Highly recommend that you utilize DMV’s location search on their site to check the wait times for appointment and non-​appointment; it’s pretty close (maybe off 2 — 5 minutes).

Who likes to go to the DMV? I do after my visit last week. I was buying a car and the owner didn’t have a title or pink slip. We walked in asked what we need to feel out and the nice lady even color coded what I needed to feel out and what the seller needed to as well. We were in and out with in the hour with out an appointment. :)

This place is a hit or miss, best beat is to get a appt because you will wait around for around like 1.5 hours like I did even though many of the workers took numerous breaks and talked with customers about non DMV stuff that watsted time. Oh and they no longer have any type of line it’s just pile in and see who gets in first.

Ive been to this DMV so many times its ok i guess… Its hard to rate a DMV and not be bias (they all suck)…They up graded there screens/​ticket system and have added speakers so you can stand outside if you want… Most the people there are helpful if you are calm and respectful but its like any other goverment worker if you give them attitude they make things less pleasant for you.
I only give 3 stars because ive seen them working really slow too many times when theres a hudge line… I dont know about the rest of you but when theres a big line at my job that means kick it into gear not slow down and wait tell 5pm… Guess if i had to deal with pissed of drivers all day id probably be dragging my ass too lol