Travis Credit Union

I will never have another car loan with Travis Credit Union. They’re rude over the phone and refuse to let you speak with a manager by promising they can solve your problem but they won’t! Need better customer service for sure. Beware! I will be telling everyone I know that Travis Credit Union is not a stand up company.

I have a different bank but decided to get an account at this credit union for my direct deposit at work. When i went in it was busier than i thought it would be considering it was 10am on a Tuesday but decided to stick it out because i was off from work and my kids were at school and i had a little time to kill. I was greeted by Nicole, i told her id like to open an account and she sat me down and helped me right away. It took a while to set up the account because they had just gotten new systems (which is why it was so busy, apparently they were closed for a few days prior to set up the new systems) After my account was set up Nicole had trouble getting me a new card and asked me to come in another day and i did. it took me 3 tries to get my card but i finally got it. Nicole was very nice and very helpful, she seemed a little stressed and felt horrible for not getting my card to me that first day but i really didn’t mind, i’m just happy she was apologetic and very nice even after she was having slight problems with the new system. I live in Dixon but would gladly drive to this Travis because of Nicole and how nice everyone was. :)

I went in to the branch and was quickly greeted and sent to a personal banker.
The banker was highly disrespectful. When I wanted to know about how can I lower my interest rate etc she just went on about my credit. I have a good credit score and I just wanted to know if I have any options of lowering interest that could be opening a checking account or setting auto pay etc. She wouldnt even let me complete a line without jumping on my case.
I work in a bank and have really good idea about customer service but these people at the branch are not worth dealing with. The customer help line sucks as well.
Don’t bank with these guys. I will move my loan to PatelCo very soon.

This post is for Travis credit union the organization. When I opened my account several years ago, I received good customer service and was happy to do banking with Travis. In 2012, I was able to refinance my mortgage with a different lender. My property was under water and refinancing ensured that I’d be able to pay my monthly mortgages. Travis holds the 2^nd on my property and they were not pleasant to deal with during the refinance process. Ultimately, I had to agree to closing my 2^nd and continue paying the balance. Each interaction I’ve had with Travis has been rough ever since. Just had another frustrating encounter with Travis today… too mundane to go into, but I don’t feel Travis wants my business any longer and I will gladly close my accounts once my 2^nd is paid in full.

Ive had an account with Travis since i was a kid, always in good standings, started my first roth ira investment through this branch, this place used to appreciate me and treat me with kindness and respect.
Now im a college student, money is always tight, i expect Travis to look out for my best interests and treat me well. Well, they haven’t! Travis has turned into a pack of vultures, with the rudest bank tellers in town. I mean, how is it that every single time i come face to face with these people they are immediately irritated and frustrating to talk to. They never smile or greet you with respect, they cut you off while speaking, i always feel instantly profiled when i walk up to the counter (im tattooed and bearded, not a criminal thank you very much,) the tellers are always in a bad mood — maybe they just can’t stand youngsters but im really sick of feeling unwelcome in the only bank ive ever used. Its gotten to the point where i’d rather drive ten minutes out of my way to go to the Cernon branch.
They’re rude over the phone as well, i often question if im on hold for an excessively long time just in an attempt to get me to hangup. Ive been put on hold for over fifteen minutes for a simple question about depositing a check.
Its been a few years since the customer service completely went down the toilet but ive realized that Travis just doesnt care about you or your business, they do not hold themselves accountable for anything and are very quick to put all the blame onto the customer. Ive put up with a lot over the passed semester and am glad to be taking my business somewhere where i dont feel taken advantage of or disrespected constantly.

Got right in and Mary took great care of us… A minimal price of $ 10 for each document. I will definitely return.

I belong to another credit union in the area and was doing some business with a customer of mine. I came into this location to transfer funds from 2 other credit unions within their co-​op network. While both the credit unions I do business with confirmed that this location could take care of my needs… this location and staff massively dropped that ball. There are much better credit unions in the area. It’s obvious they don’t want your business.

Great notary service. Only $ 10 a signature. The staff was friendly and efficient. The lines moved quickly. The staff bi-​lingual for those in need of a translator.