Kmart

This is the worst store I’ve ever been to I got a gift that was to big I took it back wanted to exchange it only but with out a receipt and when the gift was being paid for there was no barcode on the product during time of purchase which was a bike basket they brought another basket there to use the barcode off of it and didn’t give him the one with the barcode so he said run my credit card to see it and she said with out her knowing what was the barcode there’s no way to match it up so we went into the store to look for the exact type of basket and they didn’t have any on the shelf so they would not accept it whatsoever the customer service was not professional I gave them one star because they did have electric wheelchair and the store was clean other than that I will never shop there again

Will never purchase anything from here again! I ordered rain boots for my daughter online to ship to store for pick up. I received an email within a few days stating my order will be processed and I would get an email with shipping info typically within 24 hours. After 5 days of not receiving any email I called customer service. The young man who answered the phone was useless. Said he couldnt look up orders because the manager was not there that i would have to call back the following day. Called back the next day and got some info. My boots would be in the following week. Finally went to pick them up today. Waited in a slow moving customer service line. Got my boots and left. My fault for not checking them before leaving the store, but when i opened bag notice the size is wrong. They gave me a size 9. I looked on my invoice to make sure and sure enough, my receipt says size 8. So i have to run back few hours later to only have to wait in the slow moving customer service line again. This time, longer line and two people at register but only one woman is helping customers. When it’s finally my turn i told the lady dont they double check their orders before shipping. I was so annoyed that I decided i wanted a full refund and will take my business elsewhere maybe Target. The lady told me bc i paid cred card i will have to wait up to 30 days for refund. You got to be kidding me. So Kmart messes up my order but I now have to wait up to 30 days for my refund! ! Ridiculous! !! KMART, you lost my business… double check your oders before they ship out. especially since I only waited for this order for two weeks!!! So annoyed by this!

I went there on Saturday with a client who needed help putting together a cart she wanted to purchase. She had called in advance, and the man, Matthew, was there to help put her cart together for her. While I was waiting, another young man tried to help me with my phone. I couldn’t get it off silent, and neither could he but he tried for some time. A little bit later, the manager sat down with me to chat. Everyone in the store was friendly and courteous. I didn’t do any shopping that day, but I’ve always liked this store.

At first, I wondered why I don’t shop here often because it’s always empty. WRONG!!! This place is horrible. Their customer service is horrible … Manager is clueless and dumb; she doesn’t seem to care! This store is dying … And you can tell! Everything is thrown everywhere the shelves and isles are nothing compared to a TARGET STORE. Only come if you’re desperate. Seems like once you come here, it’ll be your last. It’s a shame Bc this store used to be great … 17 years ago. Bad management !

Every time I try to buy something here. It’s more expensive then target or walmart. I end up leaving every time. Store is great but need better prices.

I love this place. Great customer service, great prices and great items. reward system they have is wonderful. I always wind up getting something cheaper than what I thought. As far as the bad reviews go, hey it’s Kmart, but it’s honestly one of the better ones.

This specific location is very neat compare to the other Kmart’s like the north Hollywood one … It’s always empty… even on holidays … But for some reason they are always low on stock … It’s pricy most of the times except when they have sales… you’ll guaranteed to find a parking… staff is very helpful and friendly

Good size parking lot, but it’s never been the store you want to go to every month. Sears owns them, and they’ve been improving things in the store, but it just doesn’t hit the mark. They have the usual clothes, groceries, appliances, electronics, patio furniture and seasonal items, but something’s missing. Maybe it’s the quality or style of clothes they carry? Maybe the quality and selection of food or cosmetics? Don’t know. It’s like a large big lots sometimes. Other times it’s like a sterile Sears store, where no one is down the aisles. Seems like their customers are going to target, Walmart, jc penny’s, etc. not a great selection in the electronics for music or bluerays (mainly regular DVDs). Sometimes there’s only one checker, and sometimes just customer service is open, etc. sometimes it’s like s big rite aid store…

The once mighty kmart tries to lure back customers by discounts on the spot. You can receive $ 10 – 30.00 discounts with the qualifying total. Whole discounts BUT service is average. I was there Sunday and there were people leaving their lines due to slow response of customer service to add more cashiers. It took 10 minutes to get another cashier but a lady in particular two persons in front of me starting to get frustrated and she ended leaving the microwave unceremoniously. There were no apologies for the delays dispensed by the managers and staff. They were so dumbfounded that there was a glitch in the system. The check is sloooow. Goes to show. They can’t handle the pressure to compete to target and walmart yet. Too bad, the merchandise is trendy and great!

This place is always a mess, but sometimes it’s the go-​to place for certain things. I chose the after midnite Christmas shopping and loved it. Had pretty much the whole place to myself. I like going through the Christmas shop at the last minute because i can pick up some deals on Christmas items like ornaments, boxes, serving trays, etc. And, i go here because it carries the sizes in the items a family member wants. Checkout was friendly (but not all that fast) and i was in and out fairly quickly given the time. As much as kmart is maligned amongst elite shoppers, i keep it on my list as it sometimes meets certain shopping criteria.

I ordered a recliner chair online from Kmart. When it arrived at my house, it turned out to be defective. I put it back in the box and returned it to the local Kmart (on Valencia Blvd), as I was told to do.
The problem is that they refunded me the cost of the chair, less their original shipping cost of $ 90. I said «why should I pay $ 90 for you selling me a defective product?» The manager said they don’t refund shipping charges and that’s just the way it is!
So in the end, my reward for giving Kmart my business is a net loss of $ 90 to my bank account.
Thanks a lot Kmart!
Will never shop there again.

Valencia Kmart does not accept printable coupons so don’t even waste your time going there. Very rude customer service staff (particularly the one who wears thick neon pink lipstick). Talked to a manager to ask why their store doesn’t accept IP coupons but she couldn’t give me a reason. She just said that it has been that way ever since. I’m surprised this store is still open b/​c every time i pass by there, I don’t see too many cars in the parking lot. With rude employees and not following corporate’s coupon policies, no wonder no one shops here.

I choose this Kmart because it is very close to my work and convenient. Never crowded, lines are usually short. Today I had the best customer service from a corporate company than I have had in a long time. My cashier was great, I left Kmart smiling. Who does that? The only thing I would advise, condense your stock so it looks full. I was in the make-​up dept. Empty space everywhere.

WOW! I think this is the only existing K-​Mart that know. Brought back childhood memories. This store is clean & organized. It reminded me of a mini Walmart except the prices are better at Walmart. I had fun just walking around, browsing.

I quit going to this kmart for several reasons. The return policy on items without receipt. The front end manager pretty much told me that I could of got it anywhere and they would not take it back for Store credit. I keep my receipts for everything but my daughter neglected to hold on to the receipt as she was visiting from out of town. Dirty, under stocked and terrible customer service. NEVER GOING BACK! Go to Walmart! Today was the sassy I visited store at 3:30 p.m. blond woman, older front end customer service employee was rude.
Jo R
Of Valencia

While Kmart is not my go-​to store due to the fact that it is a little too scattered and disorganized, I have found myself shopping there a few times in the last month. However surprising, each time the store did have what I was after.
Most noticeable was the supreme customer service I received on both occasions – first while purchasing a watch for my son (age 7, so nothing too fancy) behind the jewelry counter, and second at the customer service line (returning said watch). The woman who assisted me in jewelry, whose name has escaped me, was so kind and attentive to all folks who approached the counter. Then today I went about town making the post-​holiday returns/​exchanges, and of the eight or so stores on my list, this was the only one where the girl behind the counter – Elizabeth – appeared to be hustling, maintained a smile, greeted each guest with an «I’m sorry, and thank you for waiting,» asked each guest a question about themselves and responded to their reply.
I was taken aback by Elizabeth’s cheerful attitude, as well as by her swift work. My experience today reminded me of the one I had the other day in jewelry, and I thought it so great that it deserved mention. Customer service such as this simply does not exist very often, if at all.
To me, quality is much more desirable than quantity. Therefore, Kmart just might become my go-​to store, and what is left in need on my list may simply be exchanged for an ounce of kindness.

This Kmart is just like all the others I have been to. They have some great deals if you know how to read the fine print on their sales. The main great thing I have to say about Kmart is that I like their Shop Your Way Rewards club thing, and that they have MyGofer. MyGofer is AMAZING since it allows you to shop and buy online so as to get the best deals, then the store gets all your items together and sends you a txt or email to come pick it up within hours of placing the order.
For those reasons I gave this Kmart 4 stars. However I am having to bring back an clothing item that turned out to be the wrong size. I do not have the receipt but I did you my rewards card on the purchase so I should have an online receipt. We will see how they handle this situation.

Nothing Special here.

What a sorry excuse for a Kmart store this is (and that is low). Went in just to see what they had in the way of clothes dryers since they are one and the same with Sears now. Found a clothes dryer I wanted for the best price I have seen. Of course there are no sales people around. Finally a guy stopped over and I asked if they also had any «open box» items. He had to go ask the manager. When he came back he said no so I asked how much delivery was on the one I wanted. The price tag stated delivery is available. Again off to find the manager he went. When he came back he said delivery can only be purchased online. WTF??? I give up. Why did the manager not get off their lazy ass and come see what they could do to help someone ready to make a major purchase? I am looking at the most expensive stuff in your store!!! DUH!!!
Well needless to say they do not have the dryer I was looking at on the website.
Great. Just great…

Good shit and cheap prices.
The End.