Pacc Automotive

I started going to Pacc last year on the recommendation. I have been back a few times, and each time they have done the work needed, did it right, and did not try up sell or overcharge me. They are friendly and accommodating, and have a shuttle. They use OEM parts when possible, and warranty their work, what else could you ask for?

We all know how difficult it is to find a reputable mechanic; one that you can trust won’t take you for all you’ve got. Being a new Honda owner, I wanted someone who knew Honda cars. Sometimes you just have to take a leap of faith and trust the reviews you read. I was not disappointed at all with PACC. In fact, I was extremely satisfied with their service, prices, and their customer service! Car repairs are expensive, but botched car repairs are even more so. I know that I can take my Honda (and our other cars) to PACC and they will repair it right the first time. These guys are highly recommended! Thanks PACC!

I needed front brakes on my Accord, so I had estimates from PACC and AutoNation Honda. PACC ‘s quote was half the price of AutoNation.
Since it would be the first time PACC had done repairs I was a little hesitant, but Dan and Danny made me feel comfortable. Also the price helped too !
So if you need work done give PACC a try, I would definitely use them again !

this automotive repair shop is a gem of the santa clarita valley easy to find, clean office, and great staff. two thumbs up they got my oil change done quick with no hassle i would recommend for you to give this shop a try.
thanks guys

Thanks to PACC I never worry about my cars breaking down. In the past 2 weeks they have saved my family 3k in repairs. Honest, reliable and respectful. Waiting area with wi fi.

It’s so important to have an auto repair shop you can trust. I can always depend on quality parts at a fair price, superior service, and a timely turn around. This is by far the best auto repair shop in Santa Clarita! Thanks guys.

I am glad to report that after meeting Dan and Danny in person and going over what happened a couple of years ago, They Stepped up big time and replaced the AC compressor at no charge. A huge thank you and praise for a business owner that felt it was important to make sure I was happy with their service after finding out through Unilocal that I was not. I guess this is why they have been here 27 yrs. Thanks guys — TWO THUMBS UP !!!

I’ve been bringing my cars to Pacc since I was 16! They always take excellent care of me! Reasonable pricing, comfy waiting area, friendly staff, and quick turnaround. I will never take a car anywhere else!

Once again — great service! Other shops coupons don’t tempt me at all. PACC has their own coupons — but it’s more than that. A trusted shop. They tell me what work I need done and what can wait. Honest family business. I recommend them whenever I can & a place needs to earn that recommendation — PACC Auto gets a 10+ in my book!

Can’t say enough about these guys. Love the job they do, the customer service and the friendly staff. Been going there for years for our CR-​V, Xterra and now our Pilot. Outstanding, fast work with very detailed explanation.

I recently took my boss’s vehicle to PACC Automotive because there was a shake in the steering wheel and a screeching noise coming from what sounded like the driver’s rear side when the brakes were applied. I was greeted by Brian at the desk, and I informed him of the issues with the vehicle.
After inspection, I was told that the brakes in the front were at 40% and the rear brakes at 30%. The shake was more than likely coming from a warped rotor in the front. They also informed me that the transmission fluid needed to be replaced and that there were some insignificant oil leaks. I approved for them to resurface the front rotor and to replace the front brakes.
The next day my boss complained that the noise from the rear of the vehicle was not resolved. He requested that I obtain a second opinion from another automotive shop instead of returning to PACC Automotive.
I took the vehicle to Newhall Carburetor. Jay inspected the vehicle and found that the rear brakes had barely 10% left. He also was unable to find the wheel lock key. I called PACC Automotive and asked where the wheel lock key was located, seeing that the vehicle was serviced there last. Brian denied that the key was there. He was also surprised at Jay’s findings.
After Jay replaced the rear brakes, I took the «30%» brake pads back to PACC Automotive. They agreed that the brakes were less than 10%. Brian said that there was a new technician who serviced my boss’s vehicle and that he was not in that day. He would have to speak with him the following day and call me back.
The next morning, Brian called and informed me that the «new» tech put the wheel lock key in with his tools and that he never completed a full brake inspection. He only removed 3 of the 4 wheels. Shocked yet?! He didn’t even remove the driver’s rear wheel where the noise was coming from. Most of the pad was metal on metal.
Brian offered a free oil change and car wash as an apology. Safe to say that those gifts were declined. I told Brian that more needed to be done in compensation. He said he would speak to Dan the owner and get back with me. I have yet to receive a call back. Maybe next time management will supervise «new» employees?

I have been going to Pacc for over 10yrs. And I get the best service there. The front desk is beyond helpful. Jeremiah knows his stuff and will make sure you walk away with all your needs met. I have gone other places and I always return to PACC. I’ve learned my lesson and will only take my cars to them. Thanx guys

Great experience, very knowledgable. Everyone from the front desk to the mechanics are just really helpful and friendly. Highly recommend.

PACC is ABSOLUTELY PHENOMENAL!!! For the past three years, Danny, Brian, Dan, Jeremiah and their MOST efficient staff have been looking after my Lexus with TLC! I cannot possible say enough about their customer service, reasonable pricing and outstanding workmanship! I wouldn’t think of going anywhere else, as I’ve become a client for life!!! I totally trust them to always be frank and honest about my cars needs. Their professional and sincere manner is simply IMPRESSIVE, making it SUCH a PLEASURE to do business with them!!! THANK YOU Guys!!!

The guys at PACC auto are the best when it comes to car issues. They have always given me a great deal for the work needed on my car. Will always bring my car here– highly recommended & they are cool people.

I can’t say enough about PACC auto. They have been taking care of ALL our family cars for years! Not only do I trust that they will give us honest and dependable service, but I trust their advice on when it’s time to purchase a new vehicle, where to take our cars for body work and for pre-​purchase inspections on any used vehicle we might be considering. The staff is polite and has always delivered on their promises. I recommend PACC to anyone looking for a great place to get their cars serviced!!!

I have had only good experiences at PACC. I drive a lot, so my 3,000 miles per oil change comes up often. They always get it done within a proper amount of time and they always let me know, and take care of anything else that may be starting to head down hill. I feel I can call them anytime and know that they’ll get me in quickly and are prepared to take care of whatever issue I may have.
My car is eight years old and runs just as well as the day I got it.

My family has taken all of our cars to PACC for years. We are very happy with their service, which in my opinion, is top notch. In fact, we do not trust any other mechanic. They are family owned and have been in Santa Clarita for decades. Dan, the owner is very friendly and makes it a point to talk with us if he can. Highly recommend!

Dan and his son, Danny, were the most helpful and friendly mechanics. I got much more than just an oil change when I dropped my truck off… they helped fix many other issues and now my truck is running so much better! Plus they are great to talk to, very informative and just all around good guys. I will definitely be bringing all of my vehicles there in the future!

WOW, Unilocal steered me wrong on this place. Recently I took my vehicle in for a Serp Belt, Timing Belt, and Water pump. I dropped my vehicle off at 8:00am since I setup an appt. I recv’d a call around noon stating they recommended transmission flush, front/​rear diff flush, brakes, oil change, filters. I was fine with the brakes and transmission, front/​rear diff since they were coming up for the 100K maint schedule so I told them to go ahead. I asked at this time for a SMOG test also and just happens that their guy who performs smog was out all week. Really, 1 guy who does smog??? I got a call around 3:00 saying they will be starting the work and should be done around 5:00 (Bell should have went off there). I picked up my vehicle around 5:00 and went home. On the ride home I noticed a rattling noise that seemed to be from an open door. I didn’t have time to look into this until 2 days later and at that time I noticed a large amount of oil leaking from my rear differential. Long story short the oil was leaking from a loose screw that they didn’t tighten and the rattling noise was from a loose screw from a bracket that they removed for the belt replacement. I immediately called Pacc auto the following business day and let them know I will be bringing it back in for a thorough look-​over and to refill the diff oil. They were fine with that and so I brought it in again. When I picked it up I didn’t even get a «sorry» or «let me compensate you by…» Just a simple, Here you go! No paperwork, no apology, no compensation for their shady, sloppy, and wreckless work.
I have heard from several co-​workers after the fact that they are starting to get more like this and several people quit going there. Wish I would have known beforehand.