Santa Clarita Imaging

This is my 3^rd time here.
No problems with the technicians or he work done. It’s good work.
The conversation is always good.
The technicians are knowledgable.
Professional.
But the front staff in front?
It’s like they were never taught how to communicate with others…
Very short with you.
Treat you like you’re dumb.
I’ll come back and deal with it but.
If you wanna be treated like a human being from the staff?
Don’t come here lol

Very upset at the service I received when I called to make my appointments. Sandra, the rude receptionist, said she didn’t have time to help me and told me to call the 800#. Very discouraged and not looking forward to going into the office for my upcoming appointments. I hope the rest of the staff IS courteous and professional and better trained in customer service.

First off, today was the second time I had been to Santa Clarita Imaging. My first visit was around June 2015 for an MRI and X-​Rays of my lower back. The appointments were scheduled quickly and efficiently (two appts because the MRI office is on the 1^st floor and the X-​Rays are in another office on the 2^nd floor). The staff at both offices were friendly and quick, without you feeling rushed. If that had been my only visit with them, I would have given this business 5-​stars…
Fast forward to today…
Since my last visit, I have undergone spinal fusion surgery and needed to get lower lumbar x-​rays for my post-​op visit so my doctor can verify that my screws are in optimal condition and position. Please note: SC Imaging DOES NOT ACCEPT APPOINTMENTS FOR JUST X-​RAYS!!!
I waited ten minutes short of TWO HOURS to get in and spend less than five minutes having three x-​rays taken! My back was screaming by the time I got out of there…
When I arrived at the office there were four other people in the waiting room. By the time I got called back, those four people PLUS NINE OTHERS who came in after me had gotten in before me.
I will NEVER go back to that business again. Either accept appointments for EVERYONE, or do not accept them for anyone!
No apologies, no explanations from the front desk. I only found out about the double standards from the x-​Ray tech.

Great place for all your imaging and X-​ray needs.
been here several times, myself and my kids.
Always friendly, and easy to get in and out on time.
Love this place!

I was referred to Santa Clarita Imaging by my doctor to get an X-​ray. The paper he provided with address for the facility stated they were in canyon country. After driving 25 minutes to the office, I was told by the pharmacy next door that the office had moved 3 years prior and had not updated all their referring physicians and that patients routinely came there for X-​rays.
After calling their office to get their current office information (they had two new offices in the same building and only one did X-​rays) I had to drive back to Valencia another 30 minutes. After getting to their office and filling out all the paperwork and waiting for my X-​ray, the woman at the front desk asks me if I am having someone come to watch my son while my X-​ray is being performed. I told her no and that I was unaware that was their policy. I ended up having to leave without any services rendered because I did not have anyone available to watch my son. This whole process from start to finish ended up taking roughly 1 hour and 45 minutes of my time.
I give them one star because of their lack of communication between their office and the referring physician and lack of communication regarding their policy between their office and the patient. No where on any of their policy or release forms did they state that you could not have a child with you; nor was it posted on their walls anywhere in the waiting room, or when I spoke with them on the phone or when I checked in with them upon arrival. From what I saw in the small waiting room, the place does look clean so for that I give them one star but their customer service is severely disappointing, leaving much to be desired.

After my back injury at work I’d been through hell with the system, this place was the most convenient, timely, cordial and most pleasant and professional office I’ve experienced in a while, I don’t usually rate anything unless it makes an impression on me, from the phone call to the front office to the procedure and obtaining copies, excellent, thank you.

Thanks to Valerie at Santa Clarita Imaging Center, I overcame my fear and had a mammogram. I resisted getting the mammogram my Doctor recommended for years. Instead I requested an Ultrasound. That is where I met Valerie, the Ultrasound Tech. She convinced me that my fear of the pain from a mammogram was not worth the risk of missing any problems with my health. Valerie was very knowledgeable about her work but, what really made me take action was how sincere she was. I really felt that Valerie took the time to hear what I was saying and relieve me of my anxiety. I definitely recommend Santa Clarita Imaging Center. Anyone smart enough to hire Technicians like Valerie gets my business.

Santa Clarita imaging is the best. The front office staff is the friendliest staff and make you feel welcome. The technician was always making sure I was ok. I was not able to eat or drink before the Cat scan. I love my coffee and expressed to them I could not wait to have my coffee after. They were so kind and made me a cup after I was finished and gave me some trail mix. Thank you Santa Clarita imaging for making me laugh and feel at ease you made my nervousness go away.

Took my toddler for bone age scan. Was told it was a walk in appt. Waited approx 45 mins (understandable). Technicians were fantastic with my son. Once you are in, they’re very fast. And made my four year old feel at ease.

This is hands down the place to go if you need an MRI, ultrasound etc. Marty, the site manager and Jim, the MRI tech are role models for customer service and support to the Santa Clarita/​Valencia community. I think they need to do a class for other businesses! After reading nightmare stories of other imaging locations, I opted to go for an MRI at this Valencia location. The moment I walked in, there was a smiling helpful face. You could just feel the positive energy. Yes it was a 15 – 20 min wait, but that is understandable and just fine when you can see how the staff is multi-​tasking. Jim did a fabulous job explaining the procedure, and was very calming during the entire process. The facility was neat and clean and I felt like I was in capable hands. I had been wary of the process but it was actually a breeze. Is that even possible when you are not in the best of health? So, if you are sick, older, or simply need a little attention and high quality detailed imaging, this is the staff you want to interact with.

They got me in for an appointment next-​day! Nigel and Brian were friendly, thorough and caring. Great place.

Thank you Nigel for a fast and easy check in, and thank you Brian for making the testing quick and stress free! This was probably the most pleasant doctors office visit I’ve had in months or years.

My 5 year old daughter had to have an MRI yesterday and Jim and Nigel were amazing. They made my daughter feel comfortable and at ease. I had my other 2 daughters 9 & 7 with me waiting in the waiting room and they even kept them company having cute drawing contests with them. Seriously how amazing is that!!! I highly highly recommend coming here!!! I was beyond happy with the service. Thanks so much to Jim and Nigel!!!

Each time we go to SC Imaging we receive prompt, professional service. Everyone is caring and kind. Test results are returned in a timely manner.

My daughter was in horrible pain and after seeing 2 doctors and a specialist nobody could tell us what was wrong so her Pediatrician ordered an ultrasound. The next appointment for the center they recommended was a week out. Thankfully, Santa Clarita Imaging was able to squeeze her in. Everyone was so friendly, the technicians were informative and comforting, and made the experience easy and fast. We also received our results quickly and they went above and beyond to make sure we had everything we needed!!! Santa Clarita Imaging is the best I will never go anywhere else even if I have to wait. Thank you!!!

My son injured his thumb at the boys and girls club. I was told to take him to urgent care. The wait at urgent care was over 45 minutes and my son was in major pain. So I called his pediatrician, Dr Feldman and she referred us to Santa Clarita Imaging. The staff at the imaging center are truly caring wonderful people. I felt they took care of my son as if he was part of their family. When I meet caring people like this is really moves me because I feel as if we truly are evolving as a planet to be more concerned about each other than about punching the clock to go home. What I didn’t mention before is that they had closed at 5pm and I arrived around 5:15. I can’t thank the staff enough for taking care of my son and doing it with a smile. Thank you guys!

Nigel and Jim we’re awesome when I went in there for my mri. They were both very friendly and knowledgeable and my wait time was almost none. I was in and out pretty quick.

I went there for a MRI on my back. The office was neat and clean.
The office staff was very friendly and professional. The MRI tech was outstanding and made the uncomfortable part as easy as possible.
The only reason
that I did not give them 5 stars is the wait. I arrived early for my appointment, and had to wait ½ hour after my appointment time for the start of the MRI.
I would highly recommend them for your MRI needs.

My doctor ordered a 2 ½ hour MRI :/​I was really nervous but everyone in the office and who helped with the MRI was amazing! The most fun Ive had getting an MRI. lol Thanks!

I am a patient and understanding individual. I understand that businesses get busy and things don’t always go the way they should. But my earnest and gentle attempt to discuss this at the appointment went nowhere. I don’t think they get it.
My mother was scheduled for a follow-​up to a surgical procedure. I was told to report to 25 775 McBean Pkway for the appointment. I called 3 hours earlier to confirm the address and time.
My mother is 77 years old and undergoing chemotherapy. Her stamina is extremely limited and she can only walk short distances. I dropped her off by the entrance and went to park. When I entered the building, I found her walking down a hallway — away from the imaging center. I asked her what was going on and she told me the person behind the desk pointed down the hallway when she tried to check in for her ultrasound appointment.
I went in and asked the employee to look up mom’s appointment. It came up right away. The employee told us to go to the Lyons Avenue office and when I explained that we were told — twice — to come here, she brushed us off and said that this mixup «happens all the time.» HUH?
All the t ime? Can nobody at SC Imaging train their schedulers about the difference between LYONS AVE and MC BEAN PKWY, and how that difference is important for somebody who is sick, unable to move around easily, or just generally doesn’t feel well? How about the inconvenience of trying to park, especially in 100-​degree weather?
I could have let the whole thing go, but we were not offered an apology. The SC Imaging employee at McBean Pkwy didn’t BOTHER to look up my mom’s appointment, or offer any kind of a sympathetic response. The receptionists at Lyons Ave did not even ADDRESS the issue when I brought it up. I was ignored.
I think the employees forget what it is like to be sick and dependent upon others for care and consideration. I was very disappointed with this imaging center.