Extra Space Storage

I had a very positive experience here – very clean property, responsible and helpful staff, easy access. I stored some things for six months, and once I emptied the space, it was very easy to close out the account. Highly recommended.

Easy access, great customer service, units available in the size I needed, clean, secure, great availability to unit (hours of operation), competitive prices – overall great experience!

I came here on a rush due to attempted thefts where I was living, having to move my items out of the garage at the house. Everyone was very helpful, and helped me get set up on sudden notice. I was able to locate a house quicker than expected, and the team at Extra Space has continued to be very easy to work with.
Very secure, manager lives on site, clean and nice facilities. If I ever have storage needs again, I will be back here in a heartbeat! Prices were also very reasonable.

Sooo I finally moved to another storage. In case it wasn’t clear, I have never been more disappointed with any company in my life. I spoke to several people at the company and they all were totally disrespectful and not helpful at all. Rochelle and Carlann (I referred to her as Christy in my last update) were the worst people I’ve ever dealt with… they use Rochelle to do the dirty work and she gladly accept. Carlann gets involved to lie and mislead the customer to think she’s helping when she isn’t. And for whoever responded and said something about a misunderstanding… more insulting. Take care and I have never been so happy to rid myself of a company. Goodbye and may God truly bless you with the ability to care about people and their needs.

It’s all about the service here. The onsite manager is amazing. She knows her job, she’s friendly, and she makes you feel like you’ve made the right choice. The front office even smells amazing! Great storage. Will use again and again.

I wanted to let Rochelle know how much I appreciate her professionalism and care during a very stressful house move I just made. Rochelle and her staff were very accommodating and helped me select the appropriate space for my needs. In addition, she actually called me prior to my move in to make sure I had what I needed in terms of access to the site. Rochelle is always there so I feel confident that any question or concern would be answered immediately. And finally, this is the cleanest storage facility I have ever seen. Makes you feel like your items are well protected.

I kept my stuff here for 6 months. I was pleased with the cleanliness and security of the facility. The staff were absolutely excellent– professional, kind, helpful. Their communication is very good, and Rochelle went out of her way to close my account when I moved out. The rates seem to be good for the area. The only reason I do not give 5 stars is because my rent did go up after a few months. I figured this would happen (I read the other reviews), and I received warning from Extra Space in my email, so I’m not mad about it. It is something everyone should be aware of, and it affects the competitive rates considerably. I would rent here again.

They went up on my rent every one month after I began to rent and then multiple times since. My storage was broken in to twice. I already posted that but I wanted to post again because the day we went to move out. There were several storage’s that were broken into. Something about this place stinks! And it ain’t dead rat’s.

I did my research online, Lucas was a true professional in answering every question I had. Then I was able to reserve the space online. I received a confirmation email. Au couple later I visited the facility and was greeted by Rochelle. I gave her my name, she replied I have everything ready for you. I presented my I.D., signed the documents, took a ride to the storage space and was done in 20 minutes, that’s how business sold be conducted! Five Stars to this business and its team of employees.
Best hours to get to your «stuff» Everyday 6:00 am to 10:00 pm. That sold me.

I must say that this «corporate reply» is just that. They have a way to twist words rather than admitting to the truth that I was speaking about.
from Julie S. of Extra Space Storage 1÷10÷2012 We do offer competitive storage rates; in order to keep up with the rising costs More «
We do offer competitive storage rates; in order to keep up with the rising costs associated with providing top-​notch service and a clean, secure facility from time to time we find it necessary to make adjustments to our customers’ rental rates. Thanks for your feedback.
WOW.Julie.I am really impressed with your uplifting reply! It is complete BS!
Read my review. ALL places have secure properties and all of the above. The FACT IS that you have raised your your rents apx. 35% in the last 2 years. I just received another notice that it is going up now another $ 10.00 a month. Why. beacuse they have been painting the office, installing sighs, electronic payment machines, etc. and passing the price onto their customers. Like I said my unit has gone up I believe close to $ 40 – 50 in 2 years.
If your really interested read the reviews… this type of corporate greed I never saw at any of my other storage properties.

DO NOT USE THIS LOCATION!!!
In addition to the fact they have raised the rent here every six months another $ 20, there is no privacy!!! I pay the storage for my mother. She has been sick and not accessing the storage. I stopped in to check on it and our $ 20 lock was cut off!!! When we opened the unit it was sitting on the inside next to a dead mouse… There was absolutely no reason to cut my lock. I’ve NEVER been late and have NEVER been contacted! When I asked why this was done the staff reviewed my file, confirmed I’ve never been late and noted a «employee» note in my file stating that «if the customer intends to stay at this location they must put a lock on the unit». A $ 20 lock that they cut at their free will!!! So far I’ve tried to contact management about the situation since October 4, 2010; to date I’ve YET to receive a call of any sort! Their customer service department receives a call from me every couple of weeks and just keeps noting my call and complaint in my file… NO MANAGEMENT RESPONSE.
I could understand that people are human and they make mistakes. Maybe my lock was cut by accident? If that was the case, why not replace my lock for free, contact me and let me know that the lock I bought was accidentally cut and they are replacing it at no cost. NOT to mention, if you stop by when an attendant is not on site you will not be able to access your unit because they’ve removed the lock and put their lock in its place. No phone call, no new lock, nothing! Our unit sat for FOUR months with their lock on it before we stopped in and noticed… Who knows what they went through!
By them cutting my lock they have violated my contract and refused to deal with me. You have no privacy and who knows who will go through your stuff at their free will!!! Once they cut the lock off they put one of their on and FORCE YOU to buy another because you can’t leave the site without putting a new lock on. «It’s company policy»! So let me get this straight; it’s company policy to cut peoples locks off that are current on their rent and force them to replace it??? Sounds like embezzling money from your customers if you ask me!

As far as storage places go this is the best I’ve seen. Very secure, lots of cameras and all the usual things.
There are a few things that make this place really stand out in addition to the security. You can reserve a space 7 days a week which is a big plus. You can also pay any time at their machine outside.
They also call you when you forget to pay.
They are very professional in general and that is the other big thing about this place. They are very nice and really go out of their way to be helpful.
Storage is usually a little on the sketchy side but this place is really very well maintained and the staff are super nice. If you have to store your stuff in Vallejo this is the place to go.

I have never had to use a storage facility before. But I had too and upon searching for some in Vallejo, I found most of them to be so sleazy that I was getting worried. Since I have some really nice stuff that I need stored for a few months.
I found these guys on line and did a reservation on line. In less than 10 minutes a really professional sounding manger called to confirm and to make sure that I didn’t have any other questions.
Once I got to the facility, I knew that I made the right choice. Very safe and secure. Also for the size of my storage space, I got a really good deal.