Krystle Property Management, Inc.

One of the worst experiences I have ever encountered. In December 2015 I went to their office to have them find a tenant and manage my property. I informed them the front door was weatherstripped and you must close the door tightly to lock it. I further stated I want all curtains to be closed after a showing. A few days later I went to my property and the front door was unlocked and half the curtains were wide open. I called Krystle and asked them to rectify the situation… A few days later I checked the house again, the front door was locked, but the garage door was unlocked and again, half the curtains were left wide open, so burglars could easily peer into the house all night… I went in person and complained, I was assured it would not happen again. A few days later on Christmas morning I stopped by to check on the house, the front door had been left wide open all night !! People had been giving themselves tours of my house !! Bear in mind, this is Vallejo, and people ripping your house apart for copper pipes is common, as are squatters who will take over your house… Needless to say that was the end for me… Sad there is no «zero» star rating.

Krystle Property Management has been extremely accommodating, helpful and reliable. They are super responsive and have always met our needs or requests in a timely fashion. I will continue to rent from Krystle as long as possible, they are the people to go to in Vallejo! I have to mention that Kathy in particular has always gone far above and beyond what was ever expected. She has truly made me feel at home, taken care of and valued as a tenant. Kathy definitely turned Krystle property management into family and I absolutely think she is THE BEST! Thank you, Kathy, for establishing the solid foundation of what true customer service should look like. You are amazing!

I love love Krystle Property I have been renting from them for quite awhile many years and they have always taken care of any any and I mean any maintence problem .They took measures to ensure my safety and always were kind I always felt like and still to this day that they care deeply about their tenants and Im very happy.

I am a Real Estate agent and have recommended my clients that decided to rent their houses instead of selling to them, I usually call them in a few days to see how things are working out and most of them either were very happy and a small minority decided to rent them by themselves to save the money.
I have heard from some people say that they are hard to qualify but as a landlord myself I want the best qualified tenants in my properties. I have given people chances and I paid the price.
I will continue to refer Krystle to my clients as long as they keep on getting top service.

I would only give them 2 stars but their main receptionist Rene is such a sweet heart, she earned them an extra star and another lady there who’s name I forgot earned them an extra star because she chose to give me my full deposit back when I moved out. Because of them I literally don’t have it in me to give this place a low star rating. BUT, aside from them and the owner Krystal, everyone else needs to be fired if they want to have happier tenants and better Unilocal reviews. I’ve read the reviews and I’m not the only one on here who has bad things to say about these people.
First of all, all the men here are terrible.
–The maintenance guy would NEVER return my phone calls if I had any issues with my house and if you complain to KP about him they’ll just tell you he’s really busy. That’s a terrible excuse in my opinion. If your maintenance guy is really that busy to the point where he can’t return your call after a week of you waiting then you need to hire a second maintenance guy
–Abdul is soooo unprofessional. He got VERY upset with me because he got a letter from the city that I need to have a car of mine removed because it’s a ugly project car and if I don’t remove it they will be charged a fine. He then after expressing how upset he was about my car decided to hang up on me when he finished his little rant. When i called him back and accused him of hanging up on me, he denied it and told me he thought that I hung up on him. Everything he did was so unnecessary since this was the first time I heard of my car being a problem. The car drove fine but was in a minor accident so looked pretty ugly from all the body damage. I had no idea it was illegal to keep a car like that out on the streets for the public eye to see. I moved the car in to my garage though and the problem was solved. All he had to do was politely tell me to move it but he instead decided to judge me and think that I’m some low life who intentionally wants to make his job hard. I of course complained about him to Krystal. Hopefully she made him feel stupid for treating me so unfairly.
— Any other men I had to deal with here just rubbed me the wrong way for one reason or another. You’re supposed to treat your tenants with respect. I get the vibe like they think that anyone who wants to live in Vallejo must be a low life drug addict because that’s how I feel like they’ve treated me.
Honestly here’s what KP needs to do. Fire all the men here and replace them with clones of Rene. If Rene could handle every department, KP would have nothing but 5 stars from every reviewer on Unilocal

After having only a couple miscommunication problems, Krystal from KPM was kind enough to thoroughly go over each & every one of my issues Ave further explain things to me that cleared up all my concerns. Her efforts in actually wanting to know what happened & look into all of my concerns were very pleasing. She was not only kind & personable, she was very helping in helping me understand everything & seemed sincerely genuine.

I just moved out of my place and I have to say that Derrek and his team are hands down the best property management company I have ever dealt with. They are fantastic. I highly recommend Krystle Property management.

5 Stars!
This is my second time renting a house through Krystle Property Management over the past 5 years. I have nothing but good things to say about the way that Krystle and Derrick have worked with me in finding suitable housing in Vallejo, on short notice. And… I received the rental deposit back from them promptly at the end of my first tenure with them with no hassle.
They are very professional in their approach and have always been very responsive to what few maintenance requests that I made over the years. One thing that I *really* appreciate is the smooth functioning website that they have which allows me to make electronic rent payments and to file maintenance requests from wherever I am as I travel quite a bit and USPS mail is just too slow and inconvenient.
I hope to be able to engage with KPM the next time that I need a rental in the Vallejo area.

Most of the reviews for Property Management Companies seem to be from renters not Property Owners. Most of our problems have been from owning property in Vallejo. After my father experienced several problems using Krystal Property Management I sent them an email asking them to please answer a few questions and concerns I had… they simply blew me off.
Email and response attached below:
«Hello Kathy,
I’m sorry it’s taken me months to respond with a completed property management agreement between the problems my father experienced while with your company and my personal experiences trying to rent a property in Vallejo I have several concerns about this.
First being the taking of ½ of the 1^st month’s rent as a fee. This seems to work against me as the property owner since your company only makes money every time you rent my property. Meaning it’s in your best interest for me to have short term renters as opposed to long term.
While my father was with you he had tenants who moved in, stopped paying after just a few months, took a month plus to evict, found his property damaged to the extent of $ 1,000’s, had to take his time to take the tenant to court, win $ 2,700 in back payments and damages and never see a dime in payment. Bottom line is it literally cost him MORE to rent the property than to have it vacant. Not to mention all the headaches and problems and wasted time.
All of which is why I thought one hires a property manager in the first place… so professionals are checking the backgrounds of potential renters, screening them, and putting the best renters into your property, taking care of any problems that arise at the property and dealing with deadbeat renters.
If you’re not doing any of those things then you’re not really a „property management company“ you’re just a Realtor who posts property listings for rentals.
If this were a one time issue with my father’s experiences then I would understand but it seemed to be a regular occurrence.
If your records of my father’s rental experiences say differently please feel free to share them and convince me that I can count on your company to rent and handle my property responsibly.
Thank you.»
«I wish you the very best with your property and hope you find a company you are comfortable with.
Kathy Gillin
Leasing Broker»

We have been with Krystal Properties for a few years now. Their professionalism and knowledge of the rental market in Solano County has provided us good and reliable paying tenants. Their professional and courteous employees are quick to respond to any of our inquiries or needs that allows us to take the worry out of being landlords.

The only thing you need to do is look at all the reviews that have been removed or not included in in the average to know how carefully KPM manages their «image». If you average all the ratings, including those hidden or removed, you will find the average closer to two stars. Our experience with them was horrific. As a renter with +25 years of renting (and as a current renter) and someone who’s worked in real estate (strategy and management) for +15 years, I know how properties SHOULD be managed. I know how properties SHOULD be priced and marketed, I know how repairs SHOULD be done, I know how the accounting SHOULD be done, and I know how tenants SHOULD be treated. In our complex, their philosophy seemed to be «just do the minimum», and in every aspect they failed to do that. If you are a renter or a landlord in Vallejo, YOU’VE BEEN WARNED.
Oh, and it looks like they’ve been posting fake reviews and begging people to take down bad reviews for a long time. Here’s a review from 2011:
And just to keep a tally:
(As of Jan 2016)
50 visible reviews
33 reviews «currently not recommended», most are bad reviews
and
17 reviews removed … All ONE STAR
(As of Apr 2015)
47 visible reviews
30 reviews «currently not recommended», most are bad reviews
and
16 reviews removed … ALL ONE STAR
(As of Jan 2015)
42 visible reviews
25 reviews «currently not recommended», most are bad reviews
and
15 reviews removed … ALL ONE STAR
It kinda says a lot about their business, huh? Rather than fixing their business problems, they choose to invest their time managing their online persona.
Ref note from Krystle:
Krystle, fix your company. The fact that you are insinuating that we never had any direct contact is ridiculous. How would I know that your BOOKS WERE A MESS? How would I know all the repairs your guys do are CHEAP? How would I know that ALL THE TENANTS IN THE BUILDING HATED YOU (because you treated them like 2^nd class citizens)?
Be nice to people. Be fair to tenants. Keep accurate books. Be organized. Don’t treat Vallejo like it is a ghetto. Then, you won’t receive reviews like this. Business is a two way street and you need to be kind to both your suppliers (landlords) and your customers (tenants). Your business has a long history of dishonesty, which is reflected in how you manage your Unilocal reviews. If you had better business practices, you wouldn’t need to spend the time dealing with unhappy people.

I would highly recommend Krystal Property Management. I had purchased a new home and needed to lease out my previous home within 30 days for my loan to go through. First person I talked to was Derrick, explained my situation and he was up for the challenge. Derrick and Kathy was able to find me a tenant before the 30 days and made the process as smooth as possible.
They are a blast to work with. Friendly and very professional.

I’ve had great experiences working with Krystle property management. My husband and I decided that hercules area was no longer for us and we wanted more space for our rental dollar. Being not from Vallejo we were very skeptical about moving that way. Krystal made it very easy to find a great home for my small family that fit exactly what we were looking for. The office staff is extremely courteous and we were told of our approval in less than 2 days. As if the Bay Area housing market isn’t stressful enough! It’s nice to have prompt, professional service! We are very grateful

My fiancé and I are moving to the Bay Area from Texas in just a few days time. We had made a trip to the area over Labor Day weekend and knew we only had a few days to find a place to live. The property we ended up renting was one of the first we viewed.
With it being a holiday weekend, we knew we’d have some trouble staying in contact with folks, especially a management company. We were pleasantly surprised with Krystle Property Management, Inc. Krystle gave us her personal cell phone to contact her should we decide to go with this property.
When we finally decided we for sure wanted this particular property, she confirmed with us in about 36 hours that we were approved and we signed a lease almost immediately after that. Kathy was so helpful from that point on working out all the details of our move.
They made everything really easy, especially with the whole deal being done long distanct. We are thankful they made everything pretty stress-​free and we cannot wait to move in!

I love having KPM as my landlord. I have been a tenant for almost 3 years and have never had a problem with their service. I have had a few minor issues with my house and each time KPM had someone come out the day I called and fix the issue. The staff is also really nice and always welcoming.
I heave heard horror stories from friends of mine that rent with other management companies at other locations. They have had spiked rent costs and costly repairs that they had to pay out of pocket for. I have never had these issues using KPM and I would definitely recommend them to anyone looking in the area.

KPM has manages my rentals in Vallejo for several years now. They have done a great job finding great tenants and keeping up on repairs. I have had no vacancies longer that the few days that it takes to clean and touch up. They have helped me with landscape, pests and minor repairs.
The bookkeeping has also been flawless.

Krystle Property Management is by far one of the most UNPROFESSIONAL business I had the displeasure of working with. Trust me, I would have avoided this establishment at all cost but unfortunately the house we wanted was managed by this place.
My husband and I were very interested in one of their properties. We took a look at the place and asked the agent, Kathy, if this place had other prospects looking at this house. She assured us that the house was just put on the market and we were the first to take a look at the home. We liked what we saw so we submitted our application the same day to avoid other applicants from applying. We know that we have excellent rental history, good credit, and sufficient income so we thought that it will a simple transaction. WRONG.
A couple of days since we submitted our application, we got a phone call from Krystle saying that I need to submit another application for my husband and pay an additional $ 35 fee. I kindly obliged. I completely understand that i have to pay for a seperate application for my husband because that’s the norm. Now here was the problem:
No one contacted us about our application ever since Krystle called wanting us to submit and pay for another application. I went ahead and called them daily to check on the status of our application. I left multiple messages on Krystle’s voicemail. I never received any call back from her. I then called the office to see what was going on. One of the receptionists were reluctant to tell me anything. All she said was that they had called my landlord and were waiting for her response. I was like cool, at least they are working on our application. I have a monthly credit monitoring account and I saw that they did pull both of our credit.
A week and a half goes by, and a lady by the name of Renee called me and told me «Sorry, you were declined because the landlord chose another applicant. If you like, I can send you and your husband your credit report.» I said «Please do» because I’m curious to see what went wrong. When I looked at the credit report, based on our income verification, and our credit score, they rated my husband 94 out of 100 on rentability and myself 97 out of 100 on rentability. After looking at the report, I became agitated because I knew nothing was wrong with our credit and their report clearly showed that.
My husband called Krystle and asked her specifically why we were declined. She told him that it was our Fico score and if we want she can send us our credit report. Obviously, there was a lack of communication with her staff because Renee already sent us the report! We have excellent credit, it states it on their very own report and she had the audacity to tell us it was because of our credit. My husband told her that we already received the report, so please tell us the truth on why we were declined. She then back tracked and told him that it was our income. Now, our place of employment has a reputable payroll company that does their payroll. That would have been a simple phone call to verify our income. My husband then called bullsh*t on her excuses. Krystle finally confessed to him that she really didn’t take a look at our application.WOW. At that point, we were livid. Her assenine remarks and elitist attitude was the final straw for us. Why bother running our credit if you won’t even take a look at it. You wasted our money, you wasted an inquiry on our credit, and you wasted our time.
To make things worse, I called my current landlord and told her that we got declined for the house. She was shocked and asked me «how come they didn’t call me, I would have given you a glowing reference.» I then called my previous landlords and asked them if they received a phone call from Krystle PM. Yep, no call. So here was another lie that they’ve told me. They’ve never checked my references all along!
Thankfully, we found a true professional PM company to work with. They helped us find a way better home for a way better rental price (Thanks John!). They were so gracious enough to use Krystle Property’s credit report and were more than happy to approve our application! Wow, Krystle. Another company used your credit report on us and approved us while you’d declined us because you didn’t really take a look at it.
You’ve stated that you’re a second generation family business. News flash, there is an extremely high rate that a second generation family business will fail (reference
) By experiencing your terrible service and reading your abysmal reviews, your family business is spiraling down to the failure mark. Don’t be a sad statistic. IMPROVE!
Sorry sweatheart, but you are not a true CEO. This business was bequeathed to you. Cherish it and take care of it; take care of the people who are giving you money.

Derrick is an incompetent boob.
Also, leasing agreements here are a load of hooey… They are not willing to work with you at all, no matter what, and it’s just criminal.

This place is a joke. I tried to rent a place from here and they basically treated my fiancé and I like dirt. Maybe it was because we are young?
Find a place we like… the old guy who works there meets us there, tells us how perfect the place would be for us… blah blah blah.
We call back a few days later, and the guy answers the phone very rudely and says all of the sudden we are not a good fit, and we are inexperienced, and don’t make enough money…(we found out later the only reason why was because he met someone at the farmers market he liked better).
So, I call the place after I talk to him, and would like to speak to someone else because he was so rude. Krystle answers the phone. I explain to her my whole story and how I am a little upset and why did that man have to treat us like that?
She says, «Hold on a sec».
She transfers me TO THE GUY AGAIN and he says, «Ooooohh your going to go behind my back and talk bad about me? She is my daughter!!!»
HOW UNPROFESSIONAL IS THAT?
The only reason I gave them two stars is because after fighting with them for a week they gave me my money back for my applications… I am now living in a four bedroom giant house for 1450 a month with a waaayyy nicer property management.

VERY DISAPPOINTED!
As a property owner, they will either
a. like you and do everything they can for you — or
b. not like you and completely dismiss you as potential business.
There are enough good reviews here that I chose to contact Krystle Property Management to represent my properties. I have a two story single family residence that was converted into two units by the previous owner.
From the first day I contacted them, I was treated like they could care less to have my business. I spoke with Krystle over the phone and she gave me the rundown on how their company works. Very nice at this point. After I gave her the address to the property, she looked it up and pointed out that homes over there were not zoned for split residences. I informed her that the previous owner had been renting it out as two units and had no issues. She told me they couldn’t do anything unless it was approved by the city. She then wished me ‘good luck’ and ended the conversation.
NOTE: This where I would have thought a business minded company would want to take charge, by finding out how they can offer services. They could have contacted the city, or done any amount of research to look into it.
I took the initiative to drive to City Hall and find out all of the information necessary to appease them. I was informed that the previous owner had applied for the property to be split and got an approval on two separate addresses. So the two units were 100% cleared by the city.
Then I drove over to Krystal Property Management to deliver the paperwork I was given by the city. I entered the lobby and was told that Krystal was too busy to speak with me. However, she did decide to come out when I was about to leave my contact information. I introduced myself as the person whom she had spoken with recently. She immediately told me that she looked up my property online and that it wasn’t suppose to be a split property. I presented the paperwork and told her that it was approved by the city, so everything should be fine. She was surprised, and set up a time for me to meet with her brother Derrick at my property the next day.
Derrick inspected the two units and let me know what his concerns would be. He was nice, but it seemed that he was looking to find reasons not to take on the property. He took notes and said that he would be in contact with me. After three weeks, I called to find out what was going on. I left a voice message, to which he responded later that day. He informed me that they would not be able to take on my property because they were concerned about two things.
1. The tenant in the lower unit had a dog.
NOTE: The yard has been separated by a fence for the upper and lower units.
2. The power was not separated and would be under one bill
NOTE: I had already informed him that I would be paying the utilities for the tenants. Therefore, the power bill is a non-​issue for the property management company.
END RESULT — Krystal Property Management is not representing my property. They spent more time trying to figure out how to not take my business than how to acquire it. While Derrick was nice enough to recommend some other companies, I feel like it was a futile attempt to save face.
I DO NOT RECOMMEND THEM