Jiffy Lube

Took my car to this place for an oil change. They put 3 quarters extra, which I only found out a day later. I took the car back, they admitted they put too much.
Took the car to a mechanic and they said that excessive amount of oil damaged the car and now its leaking oil.
Took the car back to This Jiffy Lube with the news mechanic told me. The manager Guillermo said he will clean the bottom and will let me drive few days. If after a day they see the leaks, they will fix it for me.
Took back the car few days after, he saw that the car is actually leaking and brushed us off to his corporate offices at Heartland Automotive Group.
We have been talking to them for the past 2 months. 3 different case workers and supervisors and none of them wants to help.
I strongly advise to take your vehicles to real professionals at any other place. These people will destroy your car and will not admit their wrong doing. They don’t give a damn about customer services, just look at their reviews.

I came in to this Jiffy Lube because I needed an oil change and the location was on my way home from my work and I couldn’t be happier! Andres was awesome, he took care of me and made my experience quick and easy! I will definitely be returning here for my next oil change because of Andres and the excellent service he provided me!

Anderson changed my oil and fixed my air-​conditioner with no problems. (I had taken it to someone previously who couldn’t fix it.) Then I came back with a rattling noise which turned out to be something totally unrelated to the work that he did. He found the problem to be a loose light and didn’t charge me anything. Friendly and fast service.

Andres is helpful, knowledgeable, funny, and witty. Everyone is very nice here. Ill b back for sure to get my oil changed

Horrible service. 1^st of all no one was ahead of me and they said 15 mins to finish but it took at least 30 minutes and every time I looked at them they were chitchating and killing time it seemed like. 2^nd They do not honor their coupons that’s posted on their own website. And they tried to give Me excuses like maybe it’s for another location when the address was clearly printed on there. When I showed them the address the guy just said it doesn’t work with a smirk on his face and just stared at me like I’m the 1 who’s supposed to resolve the problem… Bunch of crooks running the place but I blame myself too for not reading the reviews before driving in there. I don’t know how this place even stays in business. Do yourself a favor and stay away

I just called them to see what time they closed since I needed to get my tires checked and one of the workers who picked up replied «7, f*ck man» and hung up. Horrible way to do business and a great way to make a customer feel pretty bad. Horrible customer service, could only imagine how their repair service is. If I could give 1 star I would.

I went in to jiffy lube to get an oil change this people are crooks .my sensor is going off that I need a oil change my oil is black !!! I mean this is ridiculous if you do research they have been caught scamming people beware don’t go here bunch of crooks scams I’m am disappointed. This was my 1 place to go to. I will get corporate on them and do a full investigation! Lazy creeps

My AC wasn’t working so they told me they’d look for free. They told me it’d take 20 minutes or so (I’m patient so that’s fine, but really, just to look and there aren’t other cars before me?), but it really took about 45 or 50. No one updated me on the status, so I got up only to find they had moved my car out of the shop/​into the parking lot, and told me it needed a service they couldn’t provide. Which they should have advertised from the get-​go: «Hey we’ll look but we probably can’t fix it anyway.» A heads-​up would’ve been nice, not to mention letting me know you already looked… Skip this Jiffy Lube and head somewhere where the staff has customer service skills.

Waited 2 hours for an oil change. Repeatedly asked if my car was done (which it was) and watched it sit out front unattended until someone finally came in a realized the mistake. Next time I will just make the drive to a different location.

Andres and Oscar took care of me. I mentioned my car had problems starting and they checked the battery for me and noticed that the battery connector was completely loose and they fixed right away. Aside from the regular oil change they switched out a brake light. Great customer service!

The overall experience was so so. The first person I had seen was very rude. Andres had popped my hood and proceeded to scold me for everything, even though I told him I had just bought my vehicle. His open fly down his pants wasn’t very professional either. Raul, on the other hand, was a very courteous person who explained everything to me in a well fashioned manner. He’s the saving grace in my 4 star review. Promote Raul, send Andres to hell.

Despite the horrible reviews I still decided to give them a shot and I actually had a good experience. I was helped by Oscar and he did a great job and he made sure I was aware of what was being done to my car and he would come and double check with me. I stopped by on a Saturday afternoon, Oscar helped me right away and I was in and out in about an hour. If you want great costumer service ask for Oscar he’ll take care of you!

Anderson was very helpful, superior customer service from the entire crew. They were fast, efficient, and informative. Overall, a great experience, like always.

They took care of me the best service quick fast reliable. In and out great service. Thanks

Very happy with the service from Andres and the team at Jiffy Lube on Victory. he informed us of what services we needed on top of the oil change and explained why we needed them. would return to this location.

This place is quite awful not to say the least! I came in for an oil change and My experience began with a man who was actually the manager yelling at me (a new customer) telling me to move my car to the oil change entrance before greeting me! After leaving my car with him I was told in an angry tone for no apparent reason to go to the lobby. When I entered the lobby, I took my seat and the first thing I realized was an associate screaming with a customer. I believe the customer may have been angry about something but the associate did not do anything go calm him down but instead argued back as the customer said he would never return to that jiffy lube.
The oil change I got had a free window cleaning and floor cleaning included with it which I thought was pretty cool! But when I finally was given my car back, my windows were left with the bubbly lines of a bad window wash, and the floors were even dirtier than they were when I left it because of the associate and his oily and muddy shoes. So my windows and windshields had bubbly looking lines all over and my floor mats were all brown and oily!
To finish off the transaction, I asked for my keys back, and the associate had lost my keys, which had my car keys as well as house keys etc. Fortunately, I had my backup key with me, so this was not much of a problem but I did have to make new backups of every key on the chain.
Overall, I should of known this was an awful place to go for an oil change when I first, saw the reviews, and secondly, saw the angry customer when I entered the lobby, but I still decided to give it a chance, never happening again. Go somewhere else guys, I’m not saying that jiffy lube is a bad oil change shop, but this one in particular, is absolutely awful. I have never recieved such awful service, this place was a shame! By the way, this is an overdue review.
Believe me guys, you don’t want to come here! I decided to give it a chance even after obvious signs of bad service, and I’m not making that mistake again.

They know how to do everything except for one thing…
They can’t get their own refills! Lmao! Miss you guys!

Tried to charge me 49 dollars on a 29 dollar oil change because I have All Wheel Drive. I would have never agreed to this from go, especially since I had the signed ‘estimate” of my 29 dollar oil change at the very beginning and had to duck and dodge all of their other clever attempts at up-​selling me. I think what bothered me the most was how casually they tried to do it. Like I was just expected to agree to this nonsense. Listen up guys, I have changed my oil all over the united states and no one has ever tried to charge me almost double because I have all wheel drive. I’ve also changed my oil at at least 50 different Jiffy Lubes and no one has attempted this. SKETCHY! I told them I will not give you 49 dollars for this. Its not happening. I even had to point out the signed estimate in hand. They took my 29 dollars plus tax. AVOID.

When I first got there I presented my $ 50 off coupon for the fuel saver package. The gentleman working there told me the only problem was they didn’t have my air filter but it would take 10 minutes to get one delivered from another store. He told me the total price was $ 183 -$ 50 which was $ 133. When my car was completed he gave me a bill for $ 117. He told me they could not get my air filter and they could not lift my car for tire rotation. I asked them why they could not lift my car. I have an 08 Ford Ranger with no special modifications. It is a standard vehicle. They told me for some reason they could only lift the front. I’m still not sure why. The bottom line is I was supposed to get a signature service, fuel system cleaning, air filter and a tire rotation for $ 133 and he charge me $ 117 for signature service and a fuel system cleaning
If he would’ve told me he couldn’t complete the service I would’ve went somewhere else. He baited me into staying there when he knew he couldn’t do the job

Great crew and fast service. Anderson was able to get out and back on road in no time. He walked us through with the package deal we got and in the end he gave a good discount.
The only advice is to check how much your oil change will be exactly. $ 29.99 deals are limited as stated in the fine print.