Wells Fargo Bank

I will give them 0 stars if I could the services it’s so bad I came in for some bank statements that I need and they send me to call 1800 # the lady that was helping Friday ⁶⁄₁₇ around 3 pm was so negative on trying to help me .
I went to Wells Fargo on Sherman way /​Reseda and total different story
Don’t ever go to particular Wells Fargo
Employees need to work on how to maintain customers happy :(

I love this Bank ! Their staff is awesome, they all have charisma. Most people complain about the parking and trust me I know it gets frustrating but you need to come with time and not rushed, come on you are dealing with money ! Hint: to avoid long lines don’t come on your lunch or after 4 pm or even the first day of month

Worst bank ever… I don’t bank with this people my family does. Unfortunately I have to come here once a month to deposit money. It’s Friday and they are so slow it’s depressing… Very unprofessional the bankers take their sweet time. Annoyed it’s Friday I’m on my lunch brake.

All wells fargo make it easy and quick for me when i do cash advance or whatever only this one the manager so idiot she don’t know how to do my advance and she did wrong, she’s not nice at all she just wanna make it harder for me idk why she’s not like the other manager they are so nice only this one she so mean and wist my time

Every time I walk in, the employees are always smiling and enjoying their life. you could not tell if they were having a bad day, which to me is awesome.
When i came in the past couple times, I wasn’t in the best mood. I’m dealing with a bit and just coming in they make you feel better just by their smile. It’s contagious.
The parking on the other hand is a bit stressful. When it’s busy, IT“S BUSY! Some times there is a line down Victory holding up traffic. So if you see that, just come back another day. lol

To give a five star rating is a bit tough, especially for a bank, I’ve had my issues with them but only because they keep charging my student account for overdraft fees and if I don’t maintain the min balance and also parking can be CRAZZYYYY holy you better get up early to not get killed by crazy drivers lol
But other than that, I always get greeted and I feel close to most people that work there. They are professional and helpful and very fast!
Their customer service is very good! I’m so happy that I chose this bank, they are always on YOUR side. Anything to make you happy.
I love the App They have! when I get my checks all I need to do is take a pic of front and back and BAM! It’s in my account and I don’t have to stand in line for just that.
Also I love their ATM machines you can even deposit money through their ATM machine no need to go in… fast easy and breezy!
I wish them best of luck!!! And I hope they never change but only for the better.

Went into this branch because b of a pissed US off after 13 years, Walked into here spoke with Kristopher Milian Awesome guy all the staff Todo Bien! Opened a checking business account. Flawless efficient and quick! We thank you.

I don’t do business with this bank and never would because of the shocking state of their property. It is constantly garbage strewn and an embarrassment to the neighborhood. Why a multi-​billion dollar corporation can’t pay a cleaning crew for basic upkeep is beyond me. Perhaps because it’s Van Nuys they think people don’t care? Well, I care and many of my neighbors do also. Wells Fargo should be ashamed of themselves.

The location itself is fine. Just like any other Wells Fargo and customer service is fine. However, their parking lot is a MESS! An absolute mess! Always full and too tiny. So much so that they have to have a parking attend to assist patrons in parking and make sure everyone plays by the rules and people can even back out of spots. Absolutely ridiculous! They need to move.

«Banking has never been easier» — their slogan is right on point. Today, I walker in to inquire on how to open an account with them and asked for the requirements. Soooo easy, the banker just asked for my ID and in less than 10 minutes I already have an account with them. I didn’t even need to fill out tons of paper works, show proof of Cali residency, proof of billing, etc. Nothing but ID! I was so happy its very quick and easy.
I give 5star for the customer service, from banker, to manager to security guard. They were all so friendly and accommodating.
Minus 1 star for the parking but other than that I had a good experience with this branch. :)

My favorite Bank. Customer service has always been great here. The security guard always greets customers and opens the door for us when hes not directing traffic. Lines go pretty fast. If you want to talk to a banker, you usually have to wait about 10 – 25 minutes. The parking lot is very small. It can get really crowded. Its off and on busy, so I can’t suggest the best time to come. You can wait at least 5 minutes for a spot. but like I said the security guard helps direct traffic to make it as easy as possible to get in and out. There is three ATM’s by the bus stop. (the ATM on the side near the pillar sometimes has a lot of spider webs… with spiders :/).

Parking is horrible!!! The manager is rude, unapologetic about poor service and even proceeded to argue with me on a busy Friday afternoon (in front of a line of customers). I will never go back. Wish I can give negative stars!

Inside you can find Good service and very nice staff
Outside — the parking is a mess, parking lot so small its a hard to find a parking spot
Stay away on Fridays evening 4 – 6 pm, impossible to park and the line is from here to San Diego.
I use the merchant teller and avoiding the Traffic.

Nice inside but kind of small don’t see too many Fargo’s around this area lots of Chase but not Fargo’s.
Small parking lot but they have free Valet parking during busy hours

There is only one word that describes this bank… Clusterf@#$k. The parking attendant plays favorites with who she lets park. I’m pretty sure it’s on a racial basis. Half the staff is friendly. But there are at least two complete and total jerks there one being the parking attendant the other being some girl named Amy that even the other tellers don’t like who honestly doesn’t care if you bank there at all.
They have some stupid guy asking if you are ok at the line but he doesn’t do a damn thing to help you if you are not. And making a complaint will NOT make a difference. In fact I complained about Amy and she is now a manager:/ WTF??? If I could give negative stars I would.

I was in a time constraint and went to two different Wells Fargo to troubleshoot the problem I had in my account. I got the run around and was sent back and forth to different branches which almost made me wanna join another bank, but Rita at the Van Nuys branch helped me efficiently and was SO much more knowledgeable than the workers at the Azusa and West Covina branch. She is really on top of it, and saved my day, and faith in banking with Wells Fargo. :)

Good welcome service and quick teller service. Limited parking though.

ENTER on Sepulveda
EXIT on Victory
Or be like everyone else and be totally confused. Like me. What? I was driving while Asian. Everyone else was entering and exiting all wrong too! The mini parking lot is indeed, a disaster.
Clean, new building. No wait whatsoever in the business line, yay!

Here are my gripes…
NO PARKING EVER
PARKING LOT ALWAYS FULL OF IDIOT DRIVERS
My likes…
Nice building
Great staff inside

I thought the teller was very friendly.
I really only stop here for the ATM, So I can’t offers to much. Parking can be a nightmare but I usually stop here around closing time so its easier for me. I have noticed a parking attendant, so he might be able to alleviate the problem during their peak hours.