Kim Insoo, MD

I m suffering from a huge back pain. It s been 5months I am with Dr Kim and didn t get any better. He doesn t really listen to you he only comes for 5min to see you and run away. He gave me twice injections for my back. Saying that it was a sprain that I have in my back. I went back to him today for my routine control to see if it gets any better. When I told him not he just replied «strange, it should have worked. I don t know» then I told him that the pain get worst when I m nervous so he didn t hesitate to transfer me to a brain doctor like his job is finished. I asked what I do if nothing is wrong with my brain? Do I come back? I been told that if nothing is wrong with my brain then it is fine. Everything is fine. No need to come back
Seriously? … is it really how a doctor is supposed to treat his patients? .

This was the worst Dr. I have ever met. No bed side manner. Very rude/​cold. Never smiled or made eye contact. Waited 3 hours to see him. The office didn’t know where he was. I said really, don’t you work for him??? When he finally came in the room, it took him 20 minutes to read my file that I had brought. I tried to talk and explain about my shoulder and he told me basically to be quite. After he read my paperwork and saw the MRI, he wanted to treat me with anti-​inflammatory medication which I told him I didn’t want to take. He then said he was worried about be — I was like what? You don’t even know me. It was the worst experience I have ever had.

When my mom asked him a series of questions about the medication he prescribed, his response was «your insurance doesn’t pay me enough to answer all your questions.» And no, he wasn’t joking. He’s not a doctor, he’s a drug pusher. Just prescribes a bunch of heavy duty drugs that you don’t need nor does he care how the drugs react with one another.

My Mom was referred because of debilitating elbow pain throughout July 2015. We finally got an appointment August 12, at 4:30pm. We waited an extraordinarily long time, but I didn’t care about that. Dr. Kim was professional, knew exactly what was causing Mom’s pain and, we, as a group, decided surgery would be the best course of action. We wanted surgery immediately to alleviate Mom’s pain.
HERE’S THE ISSUE: The person responsible for scheduling surgeries told me on our way out August 12, she would call the next day to discuss surgery dates. She did not. After waiting through the weekend, I called the following Monday to inquire how soon this procedure could be performed… She assured me she would see to it Mom’s procedure would be scheduled as soon as possible, coodinate all pre operative appointments and call me with the dates.
On September 16, this ‘scheduler’ called, saying Mom missed her pre-​op exam on that day (⁹⁄₁₆)! We knew absolutely nothing about it. We have a longstanding, respectful relatioship with our PCP and would call if Mom was unable to make ANY appointment. The ‘scheduler’ also claimed she informed us Mom’s surgery was scheduled for September 22. Impossible as we have our annual fall appointment with our PCP that day, which needed to be rescheduled due to a Jewish Holiday. Bottom line: we’d never schedule a conflicting surgery date.
This individual said she was certain she informed me of all the appointments listed above. Just the surgery date alone would indicate disception. The last time I spoke with this individual was in August for less than 2 minutes, and I told her I expected her to finish scheduling all remaining appointments for contiuity.
I had her on speaker when she called September 16, while she was firm in her position she maintained contact with me and provided every and all appointment dates, so Mom could listen. The ‘scheduler’ is an androit liar! I just found out this day, September 17, Mom was not scheduled for a pre-​op cardiology consult when I called this morning to cancel. This girl never scheduled the cardiology appointment!!!
This is Dr. Kim’s business, and he hired this person. Employees represent whatever the mission the employer sets. If this type of deception and duplicity and non-​communication goes this deep, it begins with the Dr. I called our PCP Office Manager immediately after speaking with this ‘scheduler’ to inform her of our situation. I called again, today, as soon as I found out Mom had no appointment with her cardiologist.
If I cannot trust the staff of a doctor to be professional and understanding the severity of a situation, I absolutely will not trust the doctor to care for my Mom! There is far too much incompetence on the front end, so what could there possibly be on the back end? Surgery canceled. New doctor to be consulted, and Mom is still suffering.
Thanks scheduler… for nothing. I pray, as poorly as you treated us, you never have to endure someone like you.

The 5 stars are for the girls in the office on today’s visit. … So far so good. They called me to reschedule my appointment, and found me and appointment a few days later kudos to these girls :-) … Todays visit my wait time after signing in was maybe 10 to 15 minutes but that’s OK because I was running late myself. They were very understanding and very professional about my lateness.
I’m going to get my MRI results read and explained to me today hopefully the Doc will take time to answer my questions and explain things so that I understand them. Fingers crossed and i will let you know how my visit with the Dr goes … and once again cheers to the great receptionist he has in his office. They seem to be working very hard in this fast-​paced environment, which isn’t easy but they seem to be very good at multitasking :-)

I have been to this doctor before, if that’s what you want to call him. It was the worst experience with an M.D. I have ever had! While I was in the waiting room I heard some lady screaming in pain. And then I heard someone yell «Shut Up». I could not believe what I was hearing. Then I saw Dr. Kim walk out of that room where that lady was screaming blooding murder. He then walked into my room where I was waiting. He looked at me like I just called his mother a bad name. He then looked at the MRA results for a total of about 10 seconds. No kidding. He then said that that operation would be too hard to do and if I choose to do it would probably be unsuccessful because to try to fix it, it would be too hard to see what he was doing because it would be too bloody in there and he might cut a nerve. And then I would lose all function of my arm. Now I am about ready to freak out thinking I’m going to lose my right arm. Oh didn’t I mention I was there for a rotator cup repair. So then I asked him. Well what am I supposed to do? I’m right handed. And I need my need my arm. He then just coldly said «plenty of people live life just fine with one arm». I couldn’t believe what I was hearing. I walked out of his office in shock thinking my life was over. Well after suffering from a bout of depression for the next two months thinking on how I am going to live the rest of life with only one arm. It hit me. Just ask my primary care provider if I can get a second opinion. Which I did not think that I would be allowed to with my insurance. Medicare. Well, he felt so sorry for me he pushed it through. Thank God!!! I got a second chance at life. I was referred to this great surgeon named Michael Bahk, M.D. He repaired my arm and it is still doing great today. Bad news though is now I dislocated my left shoulder and I was referred to Dr. Kim again. Well I am not ready to live with one arm, so going to ask my primary care provider to recommend someone else. Anyone else. Wish me luck. Say a prayer. I know that I’m going too. I know the obvious answer to my problem is to ask for Dr. Micheal Bahk. Believe me that was the first thing I thought about when I opened the letter with the referral to Dr. Kim. Unfortunately he office advised me that he was no longer contracted with my insurance.

I will have to agree with the rest of the posts in regards to wait time. I went to Dr. Kim ’ s office over 6 times, and each time i had to wait over an hour to be seen. The receptionists were unprofessional in every aspect of service; from not calling me regarding changes to my insurance coverage, to lying about leaving messages which I never received. The service was definitely a 1 star or less.
As for Dr. Kim, i fely he come off very cold and uncaring. Each visit was less than 5 minutes long and he didnt seem interested in answering any of my questions. I dont think he meant to disregard my concern because he knew that I was progressing without complications and didn’t have anything to worry about. I guess i just wanted more reasurring than I received. On a positive note, at least he didnt’t waste my time bullshitting me about me condition, and within 3 months I was back to work after suffering from a distal fracture in my humerus. Overall I would give him 3 stars.
Overall my experience would have to be an average of customer service and of Dr. Kim which comes off to 2 stars.

DO NOT GO TO THIS OFFICE!!! I cannot begin to tell you the horror stories I have with, not only this «doctor», but his incompetent and uncaring staff. I am filing a formal complaint with the BBB. The only reason I ended up with this surgeon is because I was in an emergency situation. I never would have gone to him after seeing his reviews.
He gave me 1 minute of un-​educating facetime before my surgery. I heard him complaining about how stressful his job is while I was in pre-​op (surgery was an hour + late). He neglected to do promised follow up on me for 4 days as I sit and wait in pain in the hospital. I complained, so he tried to discharge me over the phone without even checking on me. I insisted he see me, as promised, and he berated me for not remembering a conversation we supposedly had while I was under anesthesia and fresh off the operating table. His staff screwed up my insurance information and tried to deny it, only to find out I was correct. NOW they are trying to say that I am responsible for using one of their wheelchairs within their own building (which we were given permission to do). Apparently they lost it and want me to pay for it. I will not be responsible for their incompetence, especially after being informed by me calling you several weeks later. I’ve cancelled all subsequent appointments. I will NEVER set foot in their office of horrors again!

WARNING! DO NOT GO HERE! The most unprofessional being (I do not want to call
him a doctor) ever! I want to give him negative stars and maybe even report him to the board.
My boyfriend has been coming to him for the past few months because of a fractured humerus. When he first saw my boyfriend’s arm, he said «oh my god» for literally an hour and a half. Oh! Before that, expect to wait at least 2.5 hours even with an appt. Finally, after informing us of the possible side effects of the surgery (complete loss of movement from the hand down) the surgery date was set. Even though there were possible serious complications, this doctor did not properly explain the procedure of the surgery. He just kept saying he has to study it some more. Day of the surgery, we still are not sure of thr procedure but expect him to explain to us when we arrive at the hospital. We were suppose to get to the hospital by 10am and at 9:45, the doctor calls us to say that he can no longer do the surgery because the equipment he ordered was not there. Instead of postponing, he cancelled.
Why did he drag us along this emotional roller coaster just to bail bc he was incompetent. He could have saved us time and copay (which was 70 dollars each visit and my bf went at least 5 times) by referring us to someone else.
The cherry on top of the shiz sundae was when the doctor refused to pay the 45 dollar bloodwork bill my bf had from the office right next to this doctors.
In Soo Kim is literally THE WORST. And I clearly see from his reviews here. Save your time and money because he does not help you.

Do not go to this office. My husband ripped something in his knee and was referred to this orthopedic surgeon from his primary doctor. When he called to make an appointment he was asked why he felt he needed to see this doctor. He explained his problem and then was put on hold for 15 minutes. He ended up hanging up and calling back to have to explain his whole problem all over again, no apology for keeping him on hold so long and this time was told after they asked what insurance he had that they don’t take that insurance even thought the insurance approved him to see this doctor. He called back his primary doctor and was advised to call this ortho doctor back and tell them it was approved by the insurance. My husband called back explained everything all over again and this time put on hold for 30 minutes and then told first available appointment was Dec. 3, knowing he is in extreme pain and can’t walk. This office is extremely rude and does not care about anybody’s problems.

If you read Robin B’s review, that’s my experience. Cold, won’t talk so good luck getting answers to questions. I went for an appointment at 12:30, at 1pm I checked to see how far behind Dr Kim was on his schedule. There were still 4 ahead of me! A phone call postponing or canceling with me would have gone a LONG way.
VERY poor manners. I’m looking for a doctor that wants my business. Really disgusting treatment of PAYING patients.

Okayyy, here we go!!! I was referred to the um what should I call him. Won’t call him a Dr., specialist ect, this over my long life thus far I have not ever witnessed such displeasure fr. A dr. s visit. 12/​20/​2013 was my 1^st visit, didn’t especially felt comfortable with him, he was cold, short, callus with this consultation. Gave him my X-​rays tried to explain why I’m here. For 6 mos. I started to have lots of pain in my tibia both legs, cont to work they progressively gotten worse. The pain started to travel upwards to both knees. The real concern came in as I work on my feet 8– 9 hrs out of my work day. He won’t give me any anti– inflammatory meds nothing he was going to write a note for time off I declined with this being a busy season for us and, my coworkers really needed me. Cont to work anyway. Along with that I developed another medical Emergency and had to go to ER ¹²⁄₂₇. My visit today 1÷10÷2014 was so upsetting. When he walk in I greeted him n said Happy New Year no response. Wow!!! he than sat down n said which knee did u fall down onI said I did not fall down. As, I proceeded to give him a quick overview about my condition, he cut me off, talked about other patients, mine is not serious enuff, won’t write a take off work slip (mind u he was going to do that 3wks ago) disregard my words what I’m FEELING, I told him this is me n my body I know what I’m feeling. Can u plz stop talking about other people. At the end if it all I told him I will not b coming back, I will seek out another ortho, thanks but no thanks!!! He gave me a steroid injection, and told me it will raise ur blood pressure n glucose level, that’s what I went to the ER for on the27th. When I went to explain I don’t think that was a good idea, once again he rolled his eyes to the ceiling. My daughter was with me (all she can say was omg) the asst. also was looking with eyes wide… Putting all this in a ball of wax… This guy to claim a professional really should b out of practice. He’s rude, inconsiderate, cold, unnerving, unkind, displeasing, unorthodox, unsettling, nonchalant, short tempered, n very unprofessional… He’s a Whack QUAKE!!! I work in costumer srv. I really know how it can b. But, this is supposedly b a Dr. Someone we should b able to count on… He’s not the one!!!

My mother went in with a boxer’s fracture. After waiting for two hours to be seen by the doctor, she was given an x-​ray and told she needed a cast. The doctor, dr. Kim was so rude and unsympathetic to her pain. He had a nurse help him set the bone which included pulling and tugging, and of course wails and screams of horror from my mother who was told «you are making it hard to do my job» by the doctor. She cried and screamed so much that he decided to give her am injection to numb the area. The injection was given with a very hard jab. I was in the room and watched as he jabbed the needle in between her fingers and moved it around. Without bandaging the wound he proceeded to tug and pull at my mom’s hand much to her pain and upset. He then put on a terrible cast consisting of some hard cast and bandaging. She was then told to come back in a week. During that week my mom felt very much discomfort as the hard parts of the cast were sharp and digging into the two fingers that were up against it. Even the cast itself looked poorly done and everyone that had seen it agreed. By the time her one week appointment had come, she refused Togo back there and we took her to a different doctor. This doctor was surprised at how poorly the cast had been put on and removed it only to discover that underneath the cast my mom had developed blisters and a rash and that the wound at the point of injection was still open and had never been properly taken care of. We were told my mother could have developed a terrible infection at that point of injection due to possible accumulation of bacteria at the open wound. The entire process was extremely painful and I am currently filing a complaint with the medical board of California. I personally don’t feel this office deserves one star but it seems to be my only option to leave a review.

Inefficient office procedures. Long waiting times at appointments. Promises of «calling back next day», not kept, more than once. Had to nudge office twice about scheduling my surgery. Then not allowed to find out who anesthesiologist is before surgery. Anesthesiologist at least as, if not more important than, surgeon, when undergoing surgery under full narcosis. If you are like me, you know it is prudent to check out credentials of all doctors involved in the procedure.
Unnecessary rudeness experienced.
Not recommended based solely on personality and attitude, not surgical procedure itself, which I elected to cancel and reschedule with another surgeon.