Petco

Not so sure why this place has such a poor rating as I’ve been taking my dog here for grooming almost 10 years now and still satisfied.
Everyone that works in the grooming department is very nice and loving towards all the animals. That’s particularly good for a picky fellow like my Chihuahua who has a huge Napoleon Complex. Even for a feisty dog like him, he even enjoys coming to this Petco for his grooming needs. I can tell he’s very well cared for and that the people working there understand and know how to work with his personality. They offer pretty much any grooming need you can think of and at reasonable prices as well.
The store itself is also nice and well managed. They’ve updated it over the years and it’s easy to find, park, and get what you need in the store.
The only reason I knocked 1 star off is that I would not recommend Petco for puppy/​kitty shots as the people who administer the shots I believe are a 3^rd party that may not really care or be gentle with the dog and may not insert the shot in the right place so that it doesn’t hurt them.
Other than that I really enjoy coming here and so does my little man King Pitty.

My adorably playful and rambunctious kitten was in need of a new, durable scratching post. We set out to petco and found just what we wanted, however the price seemed a bit steep.
When googling the product later, Petco’s website popped up advertising the post at 41.99. Great! In stores it was priced at 69 $ and cut down to 59 $. When seeing such a drastically different price online, I though perhaps I had been looking at the wrong tag or they forgot to show the newer marked down price.
Got back in the car and drive back to petco, excited by the prospects of making my kitten’s night. Quickly grabbed the post, pulled up the product online on my phone, and went to check out. Showed the lady at the cash register the price difference, expecting her to match what is advertised online. She said -& and I quote «I know we do price match but I don’t think we do our own store»
–_​_​_​_​_​_​_​– .She called the manager.
Manager ERIC arrived and was rude as ever. I showed him the website. Dumbfounded, I asked, «Where on here does it say this is an online only price or deal?» (Because it doesn’t. Anywhere.) His response: «it’s online.» AGAIN, are you kidding me.
I’ve never dealt with a corporation that would do this. He said «We can have it shipped to you for the online price, will take 6 business days» .this doesn’t work for us because in our apartment situation, there isn’t a good place to drop mail. We asked if we could have it delivered to the store and we’d pick it up then. Of course no cigar. He said the charge up was for SAME DAY CONVENIENCE??? I have NEVER. Never. I cannot believe a corporation like petco cannot be more clear and upfront with their consumers. Never again will I use them. Never liked em anyways. Utter buffoonery. t

I’m getting a puppy in a few days and the first place in mind to stop by was Petco. There were not so many employees available but I have been helped as I wanted! The guy showed me how all the cages work, explained all the sizes. He spent around 30 minutes helping me out!
I will totally come back to this store to get more stuff for my puppy and I am sure I will get helped the same way!

The staff is extremely friendly and helpful but when you deal with their store manager, she is the worst. I think her name is Felicia or something like that. I was looking for a specific diet food for my cat and when i asked the store manager if they would have it in stock in the future she looked me up and down as I was bothering her. She asked someone else to help me out. When I asked her to take a few minutes to answer my question she responded by saying that that was not her job. Looking at the definition of a Store Manager it states «A retail manager is the person ultimately responsible for the day-​to-​day operations (or management) of a retail store. All employees working in the store report to the retail manager». She was rude, unfriendly, and so unprofessional. I don’t understand how someone like that can keep a job in customer service. Maybe Petco does not care about how management treats their customers. The only reason I will continue to shop here is because the staff is extremely professional and helpful. Felicia should take a lesson or two from her employees. I will be reaching out to their corporate office to give my feedback.

So many decisions but I found what I wanted. My dog will be happy and so will my hand when she pulls

I’ve honestly never walked into a Petco that’s been better then the other but by far this location is the worst. I think they have 3 or even that but I saw 2 employees. We couldn’t even get any of their attention. I needed a muzzle that was $ 14 and it was locked in a glass cage that I had to wait 35 min to get my hands in. I couldn’t get anyone’s attention to come open the damm glass for me. We could have literally stole a bunch of items and walked out with them in our hands!!! Not one person would have noticed it #smh This location needs help!!! Hire some people and if you do hire adults who know a thing or 2 about what products you are selling!

I have an 84 lb Alaskan Malamute. One would not think Petco would be the place to take an Alaskan Malamute for grooming and I was a bit apprehensive.
Not only was the entire grooming staff friendly and attentive but they did an amazing job grooming my furbaby! He looked like he was ready for the show ring after his spa treatment. His fur shampooed, conditioned and puffed and brushed, teeth were shinning, nails trimmer and buffed and a fancy fanny trim to boot.
Thank you to the awesome Petco Groomers for making my furbaby beautiful and oh so fluffy!

I’m not sure why the staff at this petco are so rude. I always feel like there is never anyone on the floor to help you and the people at the cashier look miserable. Perhaps they are just not being treated right with the management team. I don’t know. Anyways I gave an extra star because this petco has a huge selection and they have everything I always needed in stock. Petco is a bit pricy but it’s an all in one store. I prefer to avoid this location but hey petco is petco and when you have a pet it’s where you need to go.

Ok but don’t appreciate being told they do not make a certain type of dog food anymore when they simply do not stock it. Found my green merrick dry food at another peptic location so proved the store clerk was clueless.

My wife and I recently adopted a dog and this was our first stop after getting her. I have to say the staff here was extremely helpful. I can’t recall receiving better service in a long time. We recently returned a second time and had stellar service from a different group of staff members. I saw the poor reviews before coming and am completed surprised.

If I could give them 0 stars I would. I almost feel sorry for the people that work here, they obviously hate their job and that’s terribly sad since they have the joy of working in the pet industry. I guess that’s just not enough, they are immensely careless of everything that walks in and out their doors.
I walked in one night with my 10 week old yorkie puppy in my arms wrapped up in a blanket with my husband by my side. It was our second day with him and we are new puppy parents so we needed a little guidance into purchasing a kennel. Seemed as if no one was willing to help, it took us literally 10 minutes to find someone to help us bring down the kennels that are on top of the isles and when we finally did she had no clue what the product is about. We ask her what the difference is between the You & Me Sweet Retreat and the You & Me Relaxing Refuge, her response is, they’re just different brands. Umm what? They are clearly the same brand so we just ask her to bring them down so that WE can compare them ourselves. We take it to the register and it was exactly 8:00 when we start getting rung up, no one else is behind us in line as we were the last in line. My husband takes out his card to pay when he realizes that online the small sized kennel was priced at $ 25 and the lady was telling him his total was $ 53, he politely points it out to the cashier and she immediately snaps at him saying «Are you gonna buy this or not because we are officially closed, make a decision now.» she took both of us by surprise that we just ended up leaving it even though we really needed it at that moment, if she hadn’t said that to us my husband would’ve just just said its ok we’ll take it since we are in desperate need of it. We ended up getting the same kennel else where for $ 25. Never again will I step foot in a Petco store, it’s sad because they are located a block away from me but I rather go to Target right in front in case of an emergency and can’t make it to a lot of the small pet stores located along Ventura Blvd. Support small businesses y’all!

I now understand why people hate Petco.
We visited this location on Sunday night. We arrived at 740, 20 minutes before closing times. We desperately needed a kennel for our 10 month old puppy who we brought along for his first shopping experience. We already knew what kennel we wanted, just needed to grab it, pay, and leave. We would have easily left before closing time with much time to spare, but it obviously didn’t go that way, or they would be getting a few more stars here.
When we found the kennels, we had to look for an attendant for 5 minutes, since all of them are too busy talking or they simply don’t know what they sell. The first employees I encountered said she couldn’t help us since her section is food, which by the way is the next isle over. The kennel expert arrived after 10 minutes of waiting, and when asked the difference between the two on display, her response was, «They’re just a different brand.» After pointing out that in fact trey were the same brand, but different kennels, I just had her bring down the two so I could compare them myself, since every question I asked the kennel expert was returned with a statement that had to be fabricated in the moment since «expert» she was not. After a few more minutes of non answered questions, I grabbed the one I wished to purchase and went quickly to the check out, since they closed in two minutes.
Yes ladies and gentlemen, it took 18 minutes to find someone that was able to help me with a kennel since they’re on top of the shelves and you aren’t allowed to climb the ladders to reach them yourself. Now for the fun part: when I found the kennel online, it showed a price of 25 dollars, but when it was rung up, I was asked to spit out 50 bucks, twice their advertised price. I calmly informed the woman charging me that online on their website, the Petco website for the Petco store I was in showed a different price, she retaliated with, «Are you gonna buy this or not, because we are now closed!»
Now I would usually just snap at this point, but why bother? I’m just here sharing my experience, and my reason for never returning here again.
Me and the 10 week old puppy who was in my arms this entire time, instead of shopping here for everything he needs, will instead shop at the many other pet stores in Sherman Oaks, and Van Nuys. For something that should have taken 5 minutes, you lost a customer for the next decade since closing time is more important that retaining a new customer.
Btw, I purchased the kennel from a great pet store down the street for more than what your website showed, along with a 6 foot puppy safety gate, food, toys, bed, and a few other pet supplies. In total I have already spent $ 300 in a matter of 4 days, which you got non of since you clearly showed you didn’t want my business.

I’ve been going to this Petco ever since I moved to the neighborhood 8 years ago. I have 3 dogs and 2 cats, so you can imagine the food bills. Also, over the years, we’ve purchased fish & ALL the equipment; tank, pump, etc. We’ve also bought hamsters there, and a gecko, & all the many items that go along with them. Anyway, I was there Sunday around 7PM to exchange a halter collar I’d bought the day before, because I needed a different type. The store was not very crowded, as they were closing in an hour, but there were already 4 people in front of me when I got in line. After a couple of minutes, I turned around, and saw at least 6 standing people behind me. Since there was only one cashier on duty, and the first transaction was taking especially long, I asked the cashier if she could call for another some backup help. Within about 10 seconds, I heard a recorded message that requested another another cashier was needed at the registers. The recording was repeated a second time. By now, I was third in line, and about 10 people were behind me. A second cashier was nowhere in sight. Without me asking her, the cashier pushed the button again, and again the recording was heard twice. Still no backup cashier. When I finally got to the register, Pilar offered and apology. She was clearly overwhelmed, but very polite. Nevertheless, I was getting pretty pissed off, so I asked Pilar the name of the store manager. She said his name was Mike. So, after I paid, I headed to the back of the store looking for Mike. As I searched, I ran across another female employee, and asked her if she had seen Mike. As she hurried off to the back of the store, she mumbled that he may be outside. So, I went to the back door, and there was Mike, holding a clipboard as a truck was being unloaded. I told Mike there were 10 people in line, and that they needed another cashier. He said someone should have called him, and I said the announcement went off four times! Mike looked like he was so put out to hear what I was saying — THAT THERE WERE 10 PEOPLE IN LINE, WAITING TO TURN OVER THEIR HARD EARNED MONEY, AND THEY HAD TO WAIT IN LINE TO DO IT! And that’s not the only time this has happened. By far. In fact, I’ve never NOT waited in a long line here. NEVER enough cashiers. Additionally, this Petco seems dirty and dingy, and if you can ever find an employee, you can be sure they are too busy to help, or avoid eye contact altogether. The customer service is consistently horrible!!!
Also, I have to buy live crickets for my daughter’s gecko on a regular basis. This Petco sells crickets two ways. You can ask an employee to get them from «the back,» (which I do) or, they sell live crickets in these clear, square pre-​packaged containers. They come in extra small, small, medium, or large crickets. My point is that these crickets are always dead! The containers are dated, and I have seen crickets which have been on the shelf for two months! I’m complaining, because I actually feel bad for the crickets, because either Petco is ordering too many, or no one is buying them. Anyway, week after week, I see about 20 containers of these poor, dead crickets that never seem to sell. I know I am buying live crickets to feed to my gecko, but at least I’m giving them a fighting chance! I’ve mentioned this to several employees, but they all look at me like I’m crazy.
In closing, I have had it with this, and all other Petcos. Fortunately, C&C and PetSmart are now in the area. Petco is overpriced, anyway, and I don’t need the added stress of shopping in a store where hardly anyone seems to care.
PS — The reviewer Julie B. is obviously a fake reviewer. Check out all of her 5 star ratings!

Terrible customer service. No enthusiasm for customer service. I asked for suggestions and the cashier told me to, «ask that guy». «That guy» told me there’s no toy he could suggest for my German Shepherd. I bought a toy without any help from their staff. I instantly regret giving them my business. Do yourself a favor and go to Centinella.

I like this petco better than the one in Studio City only because has slightly more items, but I noticed that the studio city location is expanding so you’ll soon have to disregard that.
Grooming:
I’ve only gone here for nail trimming. No appointment needed for this, so you can just walk-​in. $ 15, pretty good price for what you get. I went into their room and these two guys were there grooming dogs. One of them was on the phone talking to a costumer and the other was just looking out the window now even paying attention to what he was doing. These guys looked miserable! It was really discouraging to watch because, well, I was thinking of getting my dogs haircut here but after watching them. NO WAY! They could care less about the dogs.
The girl who trimmed my dogs nails was a sweetheart. I watched her as she cut his nails and she was trying to calm him down and make him
Feel comfortable.
Cleanliness:
Every corner in the store there is dog pee. My pup stops at almost every single corner to sniff, and you can also clearly see it. There’s pee on the toys if they’re at the bottom. I understand it’s a dog store but not keeping the facility clean is disgusting.
Staff:
The cashier was an angel but some employees were absolutely NO help when it came to picking a good food brand. My pup isn’t eat as much as I want him to and he has a very sensitive stomach so I asked a girl working there what she suggested… She didn’t really give me much insight. AT ALL. I felt like I had more to say about the different food brand types that she said. I know they don’t go to school for it but if you’re going to work at a dog store, I think you should gain more knowledge about the animals & food.
This last visit wasn’t the best visit. Once Studio City location is finished with construction, I’m pretty sure I’ll be going to that one instead.

Today my daughter and I brought in two of our small dogs to get harnesses. We adopted a small chihuahua /​shiba inu mix. He is still a puppy and very active. Adam was the person who came out and helped us with the harnesses. He was very helpful and knowledgable about them as he has chihuahuas of his own.
Petco has very helpful employees. Go to this store…
Thanks Adam.
Karin

Friendly Staff!!!
I love this store, and so does my dog!
I took my new puppy boxer in to find out what would be best for his diet and sure enough the employee in there walked me to exactly what was best for my dog. I was impressed with the way my puppy was greeted and treated!!!

If I was only rating based on the girls who work up front this would be a 5-​star review, however, I’m not. I frequent this Petco as well as the one in Encino. I’m at either one weekly for cat food. I also volunteer many hours in the neonatal clinic at Best Friends Society in Mission Hills. We have saved 1200 kittens this year alone with bottle feeding, caring for kittens who are still with their mothers as well as sick kittens. We like to use old cardboard pet food boxes (the shallow kind) as litter boxes, although, we do purchase disposables which aren’t as good. I like to take all of the empty boxes and bring them when I volunteer. Encino Petco is WONDERFUL and so helpful. I can’t say the same for this location. Eric is rather rude and unkind. For a place that advocates helping homeless animals as Petco, they sure don’t live up to it. He reprimanded me for taking boxes that were next to the trash saying I need permission and was overall just so patronizing. The girl at the register apologized for his nastiness. She was so sweet!
As for Eric? Enjoy your shitty attitude. Thanks but no thanks. I don’t think I’ll be back here.

Two stars because the people who work here are so nice. But honestly I will not return to this establishment. I went in last night to buy a goldfish for my daughter and I kid you not I saw at least 8 fish at the bottom of the tanks, dead! The tanks for the goldfish was filthy. They had two left in their really long tank, one was swimming around like if it was about to die. But, with them being 36cents i was hopeful that I would get one that wasn’t sick. Sure enough the most lively one died on me the next day. I only had the fish for 12hours. I don’t blame the fish girl but I do blame management for not making sure their fish girl was able to handle customers buying fish AND getting rid of all those dead fish in the tanks!

The groomers here are just ugh. So apparently they got rid of muzzles in the grooming salon so if a dog needs to be muzzled they can’t provide certain services as of last week.
Last week I came in to get my dogs anal glands expressed. Apparently my dog does need to be muzzled but the groomers did not tell me this, did not express the glands, and didn’t tell me that they did not perform the procedure. So only now when I get to petco today after having my dog express herself all over the apartment, does the grooming team tell me this. You guys NEED to keep your customers informed. Lazy.