Sprint Store

I had the best experience. The employee by the name of artist was the one that was assisting me he had the best customer service anybody could hope for him he made me very secure and happy with the purchase that I made. He really took the time to get to me the best deal. even his coworker had a great personality which a lit up the room and made the experience a lot more enjoyable. I am the last person that enjoys to wait and be patient all though I didn’t mind waiting because I saw the customer service that the store had.

Nelson the supervisor is racist didn’t want to help me cause of my skin color being white this sprint store has lots of problems.

i lost my phone and went into this store and was greeted with kindness. i needed to file a claim and was upset becasue i would be without communication in the meantime. one of the reps, Chelsea, offered to loan me a phone she had laying around until i received my new phone. WHO DOES THIS??? she was so kind. not only was she kind, but all the reps at this store were so empathetic, helpful and went the extra mile to help me. Dealing with the insurance company Asurion was a nightmare… i was extrmemly fustrated and was hard to deal with at that moment. The manager at this store got on the phone with the insurance company and helped me resolve my issue (which was the insurance company’s mistake for sending me a phone that i could not activate, becasue it was reported stolen??? i dont know how this happens!). All i can say it that this store treated me so kind, i will go back to them when i need assistance with my sprint account, phone, etc. Edwin, Nelie, Nelson, Chelsea and Bryan ROCK!!! THEY ARE THE BEST CUSTOMER SERVICE REPS I’VE DELT WITH IN A LONG TIME! THANK YOU ALL.

I’ve been to quite some stores in the valley, not 1 compares to the customer service that I have gotten here… They are by far the best they go out of there way to help! Arles, Edwin, Nelly, and Chelsea are so friendly and helpful.

Walk in the store a little after 6:00 pm, there are about 8 people working in the store catering to 8 customers, i am patiently waiting thinking there is 1 guy ahead of me, this shouldn’t take too long. As soon as one of their employees finished with a customer, they packed up and went home, until I finally got my turn at 7:45 and the tech told me he is not really a certified tech and that I needed to go to another store on Chase and Van Nuys, where there are certified techs. I run to the other store and they are closed a few minutes early, 3 minutes before 8:00 pm. 2 hours of totally wasted time. To be fair they are great when they want to sell you a new plan or a the phone insurance, using that insurance to actually get your phone fixed is another matter. Sprint do something about the work ethics of your staff.

bad service, they can’t cancel account in a store, why they made stores I don’t know, plus gave me wrong phone number to cancel my account

Couldn’t be worst!
I had an offer to upgrade my phone for free, but the guy tried to get $ 100 out of me, stating I have to pay tax after keeping me for 45 min in the store…
Later I called Sprint and I was right, I wasn’t suppose to pay a penny!

Should of got her name, she was very negative and not at all helpful in any way. Oh and by the way, I waited 1 hour and a half just to be told I couldn’t be helped. I went to the Apple Store the same day and got exactly what I wanted, no questions asked.

Rude employees. Always packed. Bad experience employes are not friendly

Wanna have your account totally screwed up? Looking for employees who are grossly confident and incompetent? Looking to spend hours of your days off to deal with things that should have been handled on your 1^st visit?! Then this is the Sprint store for you! I just love coming in, being ignored, while they talk about their impending dates! Good stuff!
I wish I could be making this shit up. The sales clerk was seriously having a conversation with other employees about his date. And because of this, and him having his head stuck up his ass, didn’t fully return the device. I was going to be charged $$$$ for a device I returned.
They are fucking terrible. Not all of them, but I seemed to get the same three, who honestly seem like they want to be other places. As sympathetic as we all are (in terms of working shitty jobs), I want to be in and out as soon as humanly possible, so you can work on your next sale. I don’t need the attitude. They need re-​training, or other jobs like ASAP.

Not sure why this store has such bad reviews. As soon as I walked in I was greeted by literally every employee. Bryan Castaneda helped me upgrade my really crappy phone for a new one. I switched plans, got a 200 rebate for old phone, which I used to buy a great speaker and did not take as long as it has taken in the past. Great service. Thank you! Love my speaker.

I would like to say HUGE THANKS to Nellie N., the Sprint store associate who really helped us solve a problem (complicated transfer of ownership) that several customer service on the phone and associates in 2 other Sprint locations could not figure out how to solve. She went above and beyond and got it done. I am incredibly grateful. Nellie rocks!!! She deserves a gold medal for this and a nice bonus/​raise! :)

Horrible Experiance
I walked out after two hours and being at the stupid stores. I got approved for five lines…
I went to T-​Mobil
I love the experiance at T-​Mobil
The Manager at Sprint needs to go back to school and learn how to treat clients with respect… minus 10 for the experiance. the managers an idiot (large Latin guy)

Called store and came in. My phone needed a repair. So im waiting in line. The person that does the repair dosnt acknowledge you. You wait, no information as to how long. Very bad service. I dont mind waiting after being acknowledged. It feels like there doing you a favor. I asked to see a manager. Noone came. I was told he’s out to lunch

Went in to change into a family plan. I was greater by the team although they were all busy.
I had to wait for about 15 minutes but I didn’t mind since this place tends to get busy. I had great customer services from the lady that was helping us. I wish I remember her name because she was so helpful! She answered all of our questions and never seemed bother by the amount of questions asked although there were customers waiting she never made us feel rushed and we walked out with a great plan.

This store is terrible, I’m already a Sprint customer and I went into try to get a better plan for my son, the guy who helped out, had no good customer service at all. I was trying to explain to him why I needed a better plan, something more affordable. Anyways, the guy was very rude! And for some reason it seemed that he was rushing the conversation, giving me higher plans, which of course it’s not what I wanted. I had the money to purchase the iPhone 6 but since I didn’t feel like they wanted my business, I decided to go elsewhere. went to another Sprint store and they were able to help me out! As soon as I walked into the store the employees greeted me kindly, and had very good… customer service. I was able to get a affordable plan and I clearly felt they wanted my business. I think Sprint needs to check this store and get happier people because the guys that work there are to cocky! (think to highly of themselves)

I must preface this review with this:
I’ve been a Sprint customer for 14 years and I’ve never used another carrier. My last visit to this particular location in 2012 was not good at all. After all my time with Sprint, the salesperson didn’t even TRY to work a deal of any kind for me on a new phone. Sprint had taken away a discount on my plan with no notice or explanation (that had been set up for me by a manager in a Glendale location), essentially doubling my monthly bill, and this guy didn’t give a rat’s ass. He also told me to buy a Galaxy S3 at the time when the S4 had just come out saying the S4 wouldn’t be any better (he was wrong… I had the S3 for less than a year when it starting crapping out on me, and I was stuck with it for another year cuz of the CONTRACT). Meanwhile, Sprint is constantly advertising crazy awesome deals on television for NEW customers… screw us oldies.
That said, when I went yesterday to get the S6, I was prepared for a fight and prepared to walk out, because I had no contract to worry about and whoever was gonna give me the best deal and treat me like they actually WANTED my business was gonna actually get it at this point.
I walked in and was greeted by Rashawn right away. Didn’t have to wait at all. I said I needed the S6 and I needed a good deal and he went to work. Now, I don’t like that I still had to pay full price for the freakin’ phone, but he can only do what corporate allows on that front. He did, however, change my plan to a much more reasonable rate and even after the payment plan for the phone was added, still managed to save me about $ 10 a month on my bill. He also got my upgrade fee waved because I’d been with them for so long. He threw in a free case and portable battery. He sat there for over an hour and dumped all my crap from my old phone onto my new one and got me all set up so I didn’t hardly have to do a thing once I got it home. And this morning, when I went back because I couldn’t get my headset to pair, he handled it and I was out of there in 15 minutes (a sweet girl tried to help me first but she was a stumped as me; then Rashawn did some hocus pocus or something and it took three seconds lol). I honestly feel like he did everything he was possibly allowed to do to help me and make me happy, and he did it with a great attitude. Everyone else who was working there at the time was also very friendly and appeared very knowledgeable. It was an entirely different environment than the last couple times I’d visited this location and definitely for the better. I left happy and not worrying that I couldn’t make rent because I just spent it on a new phone.
Thanks, Rashawn!

They made me go to apple when it wasn’t necessary! They claimed my iphone had someone else’s name and number when I was activating my new phone there. That was false when I went to Apple! They are bunch incompetent people! at sprint!

Worse place to come. I have been waiting for over an hr for service to change a plan and only two employes having fun chit chatting with customers about there lives and what there doing really wow un believable. Never step a foot in this place again.

Whoa, this is by far the worst Sprint store i have ever been to. Their were 4 employees and only 1 bothered even helping me out, i really do wish i knew his name but he was a white guy working at the cell phone repair section, anyway long story short, went in to join the new framily plan they got going, after 2 hours of working through all sorts of details, the employee who attempted to help me out screwed up so this little short guy who appeared to be the manager came in and took a look at the computer, i figured, hey finally I’m gonna be helped by someone who knows what he’s doing. WRONG, he took a look at the computer and told the employee (who appeared to be a new employee) «You did it wrong, just cancel the transaction and do it again» i was like «Are you serious» manager than told me «you can go to another store if you’d like, i think you’d be better off»
Again, this is just the short version. If there was a way to rate this place even less than 1 star i’d do it.