Leif’s Auto Center

This place is a joke. They have had my car for over a month and done nothing to it. They are not starting work on it so they can charge my insurance company more money in storage. They will hold off on doing work to your car for as long as they can so they can make as much money as possible. DO NOT TAKE YOUR CAR HERE. I also called and left a message on the customer service line 7 business days ago and have yet to get a call back. On the voicemail it says some on will call you back in 24 hours. Well they didn’t! I was told lie after lie about my car and what the damage is and when it will be fixed. The receptionist are rude and don’t know any of the policies so you are forced to call the Rep that is working with you. If you leave a message for the rep they might or might not call you back. I waited for a call back from my Rep for 3 days and still didn’t get to talk to him. I had to go into the Tigard location and waste my time because they are too incompetent to pick up a phone and call a customer back. This place is a joke and I will highly recommend you do not use them ever.

Avoid Leifs like the plague. Shoddy work, treat you like a jerk, car stinks like paint (on inside) for 9 months, giant bolts holding body to frame falling out and all were finger tight, new damage every time it goes back to fix prior issues, Leif needs literally 60 calls before responding to «warranty» issues, warranty not honored even after digging up receipts, paint full of dirt and bubbling — told that’s as good as factory paint, broke door switches and glued back together so they fell into door on first use, scratched door in 9 places to remove door panel to fix switch they broke previously, jammed hard tools into door creating dents from inside the door panel and tried to blame me, all emblems and logos were put on quite crooked, gave them vehicle in NE Portland only to find it was shipped to Tigard… So all follow ups were far far from home, estimated a couple weeks for repair but it took 2 months, I asked the vehicle be kept closed in the body shop only to find it was wide open collecting body shop dust and fumes for 2 months (which is why it stunk for another 9). My signed agreement was to pay for repairs directly but somehow Leifs went around me and got my insurance company to give them the check (yes, even after i instructed the insurance company not to before final repairs were satisfactory). Vehicle needed to go back about 4 times over about 4 months before finally giving up. I shouldn’t have to say more but I could. Do yourself a favor — don’t get suckered by his fancy advertising– AVOID Leifs. I took my nearly new car there and will regret it the rest of my life.

There is no way service this bad can be an accident.
Helped my daughter take her car to Leifs — rep Mike Chinakos goes into great detail of how important it is to call him with any questions. That was on a Thursday: Mike saying Leifs should have a quote by Monday (that long? Really?)
So I called Monday — Mike ‘isn’t in’ but the woman who answers the phone will have him call back «right away». By the 3^rd day of multiple calls there is still no call back from anyone! So I call asking to speak to a manager. Makes sense, right? No, I am informed that I can’t be transferred to a manager I «have to work through Mike». That was 2 weeks ago.
To today. I spoke with another rep (Mike is no longer there) who assured me a call back by 2:30. It’s 3:40 and no call back.
Word of advice: do Not go to Leifs! If you are considering them… just say no.

Wish I could give negative stars. DO NOT TAKE YOUR CAR HERE– research first! I listened to the radio ads instead. Took it to the Vancouver location, to find out that they ship your car to Tigard Oregon. Dropped my damaged car off on ⁶⁄₀₁. Was returned to me on ⁶⁄₂₃. It had orange peel in the top coat, buff marks all down the side, fish eyes in the finish. White buffing compound, probably?, in all cracks and crevices on an all black brand new car. And– the trunk did not line up with he car, all sideways. called and complained to the local rep, who said that he could offer me a «loaner car», but that it was currently out. Almost a month later he called and said it was ready and I could bring my car back. He gives me this POS, has the engine light on!!! Door locks malfunction and is hard to exit the vehicle, feels like the bottom is about to fall out, no A/​C when it’s been over 100 degrees and I have health issues. I called and left a message asking to speak with a manager– they say there is no manager. They refer me to an email address and another phone number. I both send an email and leave a message, no return call. I call my local office, same song and dance, there is no manager. I ask him so email someone and have them call me. No call. So my brand new car is in the shop and I’m driving a death trap. Moving out of state soon and need my car by a certain date; and can get no cooperation…

We asked up front if all costs would be covered. Leifs repeatedly assured us that they would be. After the vehicle was in the shop for approximately 3 – 4 days, they said it would not be fully covered. Apparently Leif’s works with all insurance companies, including State Farm, all the time, and knew that State Farm does not pay for the additional charges that are not necessary when done properly. We wanted to pull the vehicle out, but were told that we would have to pay towing and storage fees. I tell all my friends and coworkers not to use Leif’s. I feel that they lack integrity.

Incredible service. Brett P is fabulous and I couldn’t be happier. This was the best car repair experience of my life. They are on the side of the consumer not Allstate! I will go back and refer everyone I know. Pre loss condition? Hell no… Better!

WOW!, Brett at the Vancouver location was upfront, professional and deliveried what he said he would. Actually ahead of schedule and one of the best repairs i have seen, if you can call it a repair? It looks new because the replaced everything! At 55 I have been around the block and can be difficult, Bret was straight forward and DELIVERIED. Yes I read all the reviews but either I am lucky or Leif’s is actually as good as all the comercials. I am a believer for now and will call them up if anything relates to the life time guarrentee. It was seamless with my rental car and insurance company. I expected something to go wrong and it simply just went Right!, this was alot of damage down the passenger side and they replaced everything including the door seals, again WOW… Thank you Brett and Leif’s, my new truck still looks new. I am now a life time customer.

This is my first time ever needing collision repair… ever. I was pretty unsure of the process and what to expect. I had great customer service from the very beginning thanks to Brett. He kept me up to date with the my car’s progress and service needs. He worked seamlessly with my insurance to make sure they got the right parts on the car. I really didn’t have to do much other than drop my car off and pick it up. The service team was friendly and answered all of my questions. I received a 24hr notice when my car would be ready. They even managed to complete my repairs ahead of schedule. This was probably the easiest transaction I have ever had.
I signed up for the rewards program and my rental car during the repair period was covered! I would definitely come here for all of my future repairs.