Max & Erma’s

Unless you have a three hour layover or are prone to getting to the airport extra early, this place will make you borderline late for your flight. The waitress got my order wrong twice and it’s a good thing I was boarding zone 2. I had just over an hour from when I arrived to my flight boarding so I don’t think that’s too much to ask of an airport restaurant

Wish I could review the food but I never got that far. Sat at the bar for 5 minutes but no one ever approached me. One waitress was engulfed in her phone and another employee was watching tv. They weren’t busy at all so it couldn’t be blamed on that. And we are in an airport so I didn’t have time to wait around any more than necessary.

Yes, the service is a bit slow, but you’re also at an airport. Our waitress was very friendly, and probably a bit overwhelmed with the lunch crowd rushing in on a Monday afternoon. That being said, the food was pretty good, with tortilla soup being great. The rest of our meal was just average, but I can’t complain too much as I ordered half a sandwich with salad and got the full sandwich for free. I probably would have given 4 stars due to friendliness of staff until it took 15 minutes to get attention of anyone to get our check. Still overall a decent place to eat when stuck at the airport…

Terrible service and food was cold. Better off stopping at McDonalds on the way to the airport.

Sub par. Greasy breakfast. Limp bacon. But fresh fruit was decent. The waitress was nice enough but when I requested egg whites only, she wasn’t sure the COOK know how to separate eggs!

Reco: Find a place to eat BEFORE arriving to the airport.
I got the Tomato Mozzarella Chicken Sandwich– comparing what I got vs what was depicted in the menu– complete rip off. The basil was NOT fresh, the mozzarella was used sparingly and the tomato basil spread was so salty you’ll be lucky if you don’t walk out with high blood pressure.
Save your $$. This low rating one star is a shout out to my waitress who was nice and attentive. but I rather reserve my hunger for a more deserving place next time.

Waitress for our lunch was awesome, so sweet and helpful. We had lunch here while killing 13 hours in the airport. Food was tasty.

No service. Dirty tables. We sat next to the kitchen. In 20 min. not one of the five servers asked if we had been helped. They looked to be wandering around. When they finally started asking other people that arrived after us If they had been helped we walked out.

Horrible service here today. Instructed to seat myself and wasn’t approached by a waiter for ten minutes. My requests were met with «just another couple minutes response». It took about a half hour to get a salad and nachos. At an airport that’s even more irritating because you’re trying to catch a flight.
Food was mediocre. Nachos were over cooked.

Service D
Food C
Atmosphere D
I gave it a D for atmosphere because no one will answer the annoying phone ringing often behind the bar but chiming across the restaurant. Service virtually non-​existent unless you get up from your table and ask. This was on a not busy Sunday evening with 2 waitresses and a bartender. 4 people at the bar, 4 tables in the restaurant I will pack dinner next time I hit this airport.

Sitting near the window right now. As I gaze over the dining area, I get a great view of all the food others have ate here throughout the day… not because it is on the tables; but rather, because it is littered underneith all of the tables. This place is in a serious need of cleaning and makes me regret that I wore sandals today. Wait staff is lathargic and specialize in taking thier time. If you want your order taken in less than 30 mins inside of an empty restraunt, you better go some place else.

A security officer in the airport clued me I that this is the best sit down place to work while eating. I got a roomy booth and was able to power up my laptop, talk on the phone, and eat a great lunch. I had the burger with American and cheddar cheese and extra lettuce. I am sad to report that I ate the whole thing! It was very good.
Side salad a little wimpy. I got the greens with roasted tomatoes. The balsamic dressing was good. Overall a great airport meal and atmosphere to work.

I don’t know if it was because we were hungry or what, but the breakfast here was amazing. As we waited for them to open, we were nicely greeted by Kimberly who was also our server. She took very good care of us and I like the fact that even at 5am, Kimberly offered us great service. The price here is good considering we are in the airport. The breakfast plates are nicely combined. I will Def come back :)

Outstanding customer service by Lisa
137 621 Lisa
¹¹⁷⁄₁
HMSHost
Max & ERMA’s
Dayton international airport
November 24 2014
5:21 PM
she made a real special Veggie order which was amazing.
more than that
She was prepared to give some extra napkin for my travel.
She also gave quarters for the Tolls which i was going to go in Orlando, Florida
All touch wood.
Amazing and outstanding servive.
I hope you can recognize and inform the upper management-​this is True example of the good work and deeds.
Check # 3753
table −117÷1
november 24’2014 — 17:36 PM eastern

This restaurant offers a lot of variety in food. You can get burgers to fish n’ chips to chili. Service is pretty good and it’s tucked away, so there isn’t a stream of travelers walking by as you are eating. There’s a large window where you can chill with your food and watch the planes.

As we stepped over the ice cubes from another table’s spilled drink on our way out, I remembered the words that greeted us from our server’s orange Cincinnati Bengals tee: Welcome to the Jungle.
It’s a very casual jungle, at least on a Sunday afternoon. If you get a backhand sweeping motion duet from a female TSA agent, you might be ready for a shower, or a drink. Max & Erma’s is the first place you’ll see after your hands-​up, thrill-​a-​minute stroll through security. There is a bar area as well as a dining area with windows that provide a view of airplanes making their way to and from the gates. You’ll find televisions in the dining area and a few outlets available for recharging.
My hubby and I seated ourselves near an outlet in the dining area, plugged in, then perused the menu. It was just a few minutes before 5 pm and we had about 40 minutes before our next flight would begin boarding. We decided on a couple of lunch specials available until 5 pm which we thought should be fairly quick: one Dynamic Duo special and one Tasty Twosome special. This meant 2 Caesar salads, soup of the day, and a half club sandwich, ($ 17). Minimal prep time and the restaurant was nearly empty so it seemed reasonable that we could eat and be on our merry way in around 30 minutes.
Our salads came out in less than 10 minutes, the soup and half club arrived approximately 30 minutes after we initially placed our order. Slow? For a half sandwich, cup of soup, and two salads, yes. We heard our server in the kitchen tell someone after 25 minutes that it was just a half sandwich.
The Caesar salad was tasty and included shredded cheese and croutons. The tortilla soup was cheesy, spicy, and tasty.
The Dynamic Duo was about as enjoyable as the Backhand Sweeping Motion Duet from the TSA lady and I don’t recommend it. The Stacked to the Max club menu description indicated 3 layers of white toast. The Half, however, was only half of this club with 2 layers: one half slice of white toast on the top and the other half on the bottom, not 3 layers as described on the menu. The tomato was ripe and tasty but the sandwich, even considering that it was only half, was not what I would call «Stacked to the Max.» Deli meat, iceberg lettuce, and a tomato slice between two halves of white bread. Tasty, but not worth a 30 minute wait.
Not sure how long it would have taken if it had been busier or if we ordered something that actually needed to be cooked.
Both servers were friendly and seemed to be working well together. The other server in a black polo shirt cleared a plate from our table as she made her way back to the kitchen. We asked our Bengals fan server for the check when our soup and half sandwich arrived and she brought it to us within a few minutes.
Overall, the food was decent but I wouldn’t go out of my way to eat at this jungle again even if it’s just for a drink after a Backhand Sweeping Motion Duet from a TSA agent.

I could see where they could be slow. I actually told the waitress I was in a hurry because of Unilocal reviews and she busted her butt to get me out. In all 25 minutes to order eat and pay. The meal was what to expect from an airport and overall I was satisfied.

For Dayton, it’s a pretty average place. Ordered an old fashioned and it was not good, but the bartender made us new drinks. ELISHA IS AWESOME. She was our server and she was fun, and took care of us. I recommend max and ermas in the Dayton airport if you have a group of friends that want to have a good time while waiting for a flight!

Maybe it’s because I’m a nice guy or maybe I’m just lucky. I’ve visited here multiple times and have had no problems.
* Each time I have sat at the bar and the service has been just fine.
* Each time I ordered the Ragin’ Cajun Burger and it was cooked to order, juicy and tasty.
* Each time the fries were hot and fresh.
* Each time my adult libations were fine.
* Each time I paid airport prices which were totally expected.
* Each time it took a little extra time to pay which was slightly annoying but no big deal.
When I visit the airport again I’ll stop back here again!

I’m afraid this one’s dreadful.
I know Max & Erma’s. I’ve been to several of their legit (i.e., not in airport) locations, and I generally think they’re decent for a TGI-Ruby-Applebee’s-style chain.
But THIS location is terrible. I’ve been here several times. During a recent visit, I chose a grilled chicken caesar salad — should be a safe choice, right? Well, not so much. The chicken was so overcooked and dried up, I could not discern it from the croutons! The chili was decent.
Service was equally abhorrent. Our server-​dude did not write anything down as we ordered. Was he trying to show off, like he used to be a big-​time water at a fancy joint in Manhattan? Dude, we’re in the DAYTON AIRPORT, please just write it down! …And he got it wrong. Brought me the wrong soup. «Oh yeah, you had the chili…»
But the worst part was the WAIT TO PAY. Dude, guess what? Everybody at the airport has a plane to catch! We all have to go when we have to go! This should not be a surprise. But, no, dude is nowhere to be found with the check. I’m not one to dine-​and-​dash, but I was tempted.
Finally, in desperation, I got up and started walking toward the bar, figuring I could somehow pay the bartender, when dude reappears. He was being trailed by THREE other diners, credit cards in hand, also waiting to pay.
So, unfortunately, Dayton’s only sit-​down restaurant is wrecked beyond all recognition.