JCPenney

I’ve been to this particular store twice in about a two month period. The first time i was pretty happy. I found a dress that I loved and the customer service was good. This second time though I was very disappointed. I was there to get a dress to wear to a wedding and found a really beautiful formal dress. The lady in the dressing room was really nice but then when I went to check out at the customer service desk i was treated very rudely by the young lady there. She never greeted us, in fact, I’m not really sure she said anything to us other than the price of the purchase. Then she folded up my $ 90 formal dress and threw it in a bag with my boyfriends collared shirt and belt. I didn’t bother to ask for a dress bag because I was getting the impression she didn’t really want to deal with us so i figured I would just bring it straight home and hang it up. Then I get home and she hadn’t taken the security tag thing off the dress! I guess I will be back to get the tag taken off but I wont be back after that.

Salon. Very Disappointing. Stylist late. Didn’t apologize, then told the next cust. she was running late bc I added highlights… but SHE spent 5 minutes convincing me I wanted highlights when all I made the appt. for was\all over color, so her delays and added highlights added 30 minutes to appt, but she blamed me?. Then she wanted to upsell me for a conditioner treatment, I said «no» and all of a sudden, «free coupon». Conditioner was nothing special, glad I didn’t waste $ 15.00. Color, highlight and cut just OK. Did not get the usual compliments I get after an appt. All around she was very controlling with what she thought was best – color, length, style, etc. and continually pushed Penney products. Will not go back. Reviewed by David’s wife, Lisa.

The JCPenny Portrait studio in Vernon Hills was so disappointing. My husband wanted to get a family shot now that our infant can sit up independently.
We got there and stood at the desk while the ‘photographers’ talked amongst themselves. Thankfully one of them finally broke from the herd to check us in.
Here is what i got
*You only get 15 minutes with the photographer
–I had two outfits i wanted for the two grandmothers. 15 minutes did not give us enough time for our daughter to warm up, for enough pictures, nor enough time to change her out of the first outfit. I didn’t get one smiling picture of my baby and family.
*Our photographer did so little to engage our daughter to smile
–My mommy-​friends said that when they went elsewhere, their photographer would run up to the child with a feather and wildly run back to the camera making the baby and the whole family laugh hysterically.
*“Corporate Policy” will be that the photographer only will take 12 – 20 pictures in your 15 min session
–If you have an infant, you know you need around 6 shots before you get a good picture of him/​her smiling/​giggling. For instance, my wedding photographer would take several rapid shots. So i expected a treasure trove of pictures to choose from. Which is what i expect if they are charging $ 170 for one CD.
*Customer Service was lacking in every regard
–We got dumped on a gentlemen who worked there. This gentlemen started saying pick this click this. I was confused on what we were doing. Turns out the session was over and we were to pick out the pictures. He spent 10 seconds rushing through an explanation of how to select pictures and their size.
–Also, we found that several pictures were of my daughter’s outfit having one pant leg up above her knee and the other not. As a photographer, wouldn’t you take a moment to fix the outfit so it looks even?
–And even if you dislike all the pictures, you still have to spend $ 10 for each person having their picture taken, e.g. $ 30 for a family of 3.
I left sad when i left and talked to my mommy friends today back at work. They all confirmed this photo session was mediocre at best and that i should ask for a refund.
I called today at lunch and was given a refund by Daniele. No apologies. No questions about why I was asking about a refund. My theory is that they know this is a scam and they will burn as many guests as they can since very little people will ask for a refund.
I post this so that this Portrait studio can correct these customer service gaps and that other moms can have a better experience and pictures of their children.
Our children are young once and we’d like to have beautiful pictures to remind us of their cute lil smiling faces.

Pretty disappointed with the salon this time around… got a great haircut here a couple months ago but went in tonight (passing the «walk-​ins welcome» sign) and was turned away at 7:25 PM, even though the salon didn’t close until 9… guess I will set up an appt with my tried and true in Fort Myers at Hair Rhapsody (preferred going there anyway but was just trying to free up a little time on my weekend…)

I love what they have done. The merchandise is nice and valued well. The new layout is great, I shop there for my family and it the selection is great. Nice service also.

My review is based on shopping at the window treatments department. First, the selection is amazing. Did I mention the prices? There is always some sale going on or a store coupon that will save you $.
Vicky there is amazing. She is extremely helpful every step of the way. She helped me pick the draperies so they match perfectly. I’m extremely satisfied with the level of service, selection and price. Would not shop anywhere else for window treatments.

I and my wife went to pick up something at this JC Penney recently. We were there to buy some curtains and accessories. They had an excellent selection of stuff. However, our experience was killed by the customer services. JCPenney draperies section is exclusively handled by specialized staff. Which means if there is one person working there and that person is busy, you have to wait wait and wait. All we needed was to check if there is inventory in the backroom for a particular curtain we liked. We waited for nearly 30 — 45 minutes to be paid little or no attention to. On top of that, when we did get attention, it was very rude and abrupt behavior from the lady there. In a competitive world (and for a company that is struggling), this is the last thing that JC Penney requires — poor attitude and customer service. We walked to the sears in the other end of the Hawthorn center and bought what we wanted. JCP’s loss, Sears’s win. While you may have tons of good stuff, what you also need is good attitude and behavior to sell things. Sorry JCP, no wonder your fortunes are sliding.

Friendly staff who at least try to help puts this location into the «good» column, and this location has always been clean, items stocked where they should be, etc. That said, JCPenney’s recent problems are showing. Went to buy a couple of short sleeve dress shirts for summer and a pair of shoes — the selection for both was terrible. Maybe the «new-​old CEO» will turn things around — I’m rooting for them, for no other reason than they haven’t succumed to the Wal-​Mart/​Target led strategy of staying open on Thanksgiving Night.

I think this JCPenney is store is trying to update their image. The store itself has gone thru some face-​lifts, and it looks really nice! I had stopped shopping there for nearly 10 years and just started again during this past Christmas season. I think they’re really stepping up their game in order to survive in today’s trendy-​demands. Kudos to them for sticking it out so long, and trying to compete!
The main reasons I’ve gone there are for: Bedding, and for Teenage boys clothing/​suits. Both times I’ve been very successful.
I can’t stand their in-​store Sephora because it’s just too small and never seems to have what I went there for, so I refuse to go there anymore. But thank God they’re opening a full Sephora in the mall soon (today, maybe even??). Which is great because the Vernon Hills mall really needed a sephora. Anyways, I digress.
Yay for Penney’s! I’ll continue to shop there. Now they just need to up their online game. More coupons/​sales and such.

Whoever does the buying for furniture at this store location-​Bravo! I’ve gotten so many great furniture pieces from you over the years and all of them were totally affordable and sold to me with great service. The most recent purchase was a couch. I had my heart set on one I saw at Ikea, but I checked out JCPenny anyway, and I’m so glad I did. They only had maybe 10 couches in the whole store but every one was beautiful. I was disappointed at first because all of them were out of my price range but then I saw it-​a modest couch with microfiber and big enough for four. It was perfect. And three months later, my boyfriend and I still talk about how great of a couch it is. The man helping us was so kind and patient. I don’t remember his name, but he was extremely professional and he had a foreign accent. For the delivery, I was given a two hour gap and was even called twenty minutes before the movers got to my apartment. When they arrived with the couch, I thought there was no way the movers could get it inside-​it was SO BIG. But they were insistent and sure enough-​it fit after a few tries. All in all, I was extremely impressed by how professional everyone I dealt with here at JCPenny was. You guys made buying furniture as hassle-​free as it should be.

I had my hair done at the salon here before my wedding. It turned out beautifully and I got a lot of compliments. Bridesmaids were with me and got their hair done here, too — I think most of the staff here are very well trained.