Bluestar Properties

So here I am looking at properties for my next move, I notice this company has many listing in the high desert. I decided I’ll throw my name into the pool as a possible new tenant. So I made a call to their office and attempted to contact someone who’s extension was listed as the main contact. Find out he’s out of the office till Monday. That’s cool I’ll continue to pursue the property that I’m interested in. I apply online using their, «Apply Now» button. I figured that might get someone’s attention. It costs $ 40 so it better. I even take it one step further and send an email to their «info» address. Wait through the weekend and most off Monday, still no call, no contact. Give the guy a ring at his extension again, no answer. No vacation message either, so he’s around somewhere right? I leave a message with my phone number and info that I’ve already applied for a property. Guess what, still no call. Here I am out $ 40 and still not even a courtesy to tell me that the property I applied for is already unavailable. Maybe they just intend to take application fees and bank off of that. Who knows, but for a company with a lot to offer, they sure as shit don’t have anything to show for it.

Lupe in maintenance has no sense of urgency, and is full of excuses when maintenance requests are put in. Most of the work orders I requested in the last two years took days to complete, with zero follow up from Bluestar, until I called for the status. Poor service from the maintenance manager = unsatisfied tenants. I’m currently waiting on an a/​c repair request for two days. It is 89 degrees in my home, and all I get from Bluestar are excuses about the company being too busy. They should have more than one company contracted out for situations like this.

I recently went online and filled out an application @ Bluestar and was forced to pay a $ 40.00 application fee. After visiting the property I applied for I determined it was not a good fit for me, and since Bluestar had not yet processed my application I asked for a refund of $ 40.00. I emailed Chrisy Laterreur and was promised that the refund would take place in 3 – 5 business days. Well 12 days and 4 emails later none of which have been responded to I still do not have my refund. It seems to me that it is a shame that an organization is willing to destroy their reputation for a mere $ 40.00, I suspect I am not the first to be slight by such an unprofessional company.
Do yourself a favor and avoid anything to do with Bluestar Properties.

The maintenance team was slow to respond. As a result, the owner had to pay a larger bill for repair. The rest of the team are doing a good job.

I own a house in Victorville and have had Bluestar properties manage my rental for over 7 years. Bluestar has been AMAZING at managing my property, communicating with me, maintaining the home, and keeping it rented. They are very quick to respond and have always been professional and honest in my dealings with them. I would highly recommend any Victorville property owner who is looking to rent their home to give Bluestar a first look. Just ask for Randy or Rick.

bad bad company! and a very rude agent that we pay HOA to! cant wait to get another company!!! The response time is not good for service! I have also been hearing bad news regarding this company even before my complex hired them!