Cimarron Escrow Inc

USE AT YOUR OWN RISK, you are warned. This Co (Buffy) did Escrow for a property I sold. They sent me my check per the «Escrow Distribution» paperwork, I deposited my check. THEN they canceled my check and redirected my Escrow funds to an unknown third party without any communications or new Distribution paperwork. This whole event may have started as ID theft or fraud, but it never should have gone any place as an «Escrow» Co. is supposed to follow «Escrow» instructions! PERIOD END end of STORY! that is the whole point of Escrow. Never mind all the hang ups we had just getting to the point of fraud, to much to list. pushing four weeks. Still have not got my money, owner will not talk with me, not once. WOW!

My gf and I had a great experience with this company. They were prompt with all the paperwork and contracts on their end and the communication was great. Buffy was our escrow officer and she/​they took the time to answer any questions, amend contracts, or anything else we needed.
We plan to buy more land in the near future and would be happy to use them again.

Let’s go back in time when us HUD buyers were stuck with this company with no other options. Unilocal and BBB was filling up with terrible reviews and complaints and the woman in charge was taking the time to appeal to Unilocal to get them removed (like she did on my original review) and responding the the complaints on BBB rather than fixing the issue or taking that time to help the customers.
Sure, I understand it may take more time because HUD flooded them with work, but I would expect that when it is finally my turn, they will take the time and do the work properly. Instead, what I got was:
1. Cimarron double charged us on costs that my bank clearly marked as Paid out of Contract. Hello, yes it is paid, why are you charging me again? It took another 3 months after closing for them to give the money back.
2. I have in my possession, a closing statement with ‘estimated’ costs. Yup, it’s closed, but the costs are still estimated in their view and they finalized it with it.
3. They also sent the closing statement to the house we just purchased instead of our old location. So… we needed the closing statement as prove to get a new set of keys from the postoffice… and we can’t get to it?
They can blame HUD giving them too much work, but the truth is, their work is just shoddy and what should’ve been a good experience of buying a first house turned into a waiting on the escrow company nightmare for everyone.

They never told us that we had a lien on our house for our grass. After our escrow closed we had City agents talking to our gardener about the lien on our house. We had 60 days to comply. Throughout our process I always ask to speak to the person working on our loan. I was never able to speak to her except for her assistant. When I did speak with her she was extremely rude.

Working with cimarron escrow has been a joy. The constant contact with information going both wags has made the transaction as smooth as expected

Well, seeing as how we have now thankfully been able to choose a new escrow company ourselves, I would like to urge people to NEVER work with Cimarron Escrow. My HUD house contract was delayed because of them not being able to figure out how to press send on an email for 3 weeks. WEEKS. That was only the beginning. Some people are talking about being on their 3^rd extensions with Cimarron. I was about to be on my 6^th extension with them, but thankfully HUD took pity on us and is allowing us to move our contract. If you are stuck in this situation, bug your real estate agent and/​or your loan officers to get HUD to allow you to move to another company. HUD knows these guys are ridiculous and is now at least not blaming us for the unnecessary delays. Now my 45 day housing contract is currently on day 120 and we get to wait another 30 to 45 days in order to switch to this new escrow.
Bottom line: STAY AWAY!

OMG, DITTO, DITTO, DITTO… GOD Awful service. everything you read before mine is true, couldn’t be more unhappy. selling since 1990, this is the worst possible service… my lender has now refused all contracts with Cimarron, we must use other company, that’s how bad they are! In the middle of escrow, lender refused to continue, we closed and reopened with other company. Even that simple task took them 2 weeks!
It would take me hours to share all the headaches, just listen to all of us, why wouldn’t you believe???

Horrible!!! Cant ever talk to anyone. All phone numbers just put you on hold forever. Stay away from this company. Not worth it at all. Transaction has been delayed over and over again. Have been working on this for 2 months and have never once received a reply to any of my countless emails. Cant even describe how horrible this company is.
Please someone shut this place down!
If the owner of Cimarron Escrow ever reads this please take my advice and NEVER EVER open a business again!!!

I simply cannot find the words to express how terrible this company is. I am currently on my fourth extension for an escrow opened late last year, we have not received anything. I have made multiple requests to HUD and Cimmaron Escrow, all have fallen on deaf ears. I have filed a complaint with the Better Business Bureau as well as Sen. Feinstein’s office, which are currently investigating these poor business practices.

I’m on a THIRD extension and next week will be the 90^th day of the escrow. if I don’t hear from them by the end of this week, need to file another extension. Really hate to do that, spent so much time and money to process the extension.
Today is the 14^th day the loan doc is sitting in escrow without signing. All of us, my buyer, loan officer and I had tried every affort to push this deal go thru, but this escrow is just doing NOTHING, NOTHING, & NOTHING, and still collecting the fee from HUD.
The HUD is allowing them to do what they are doing, may be this is the way the HUD can collect the extension fee to cover the escrow fee they paid for.
DON’T use this escrow. It will be better pay someone else to do this job, the extension fee my buyer is paying already exceed the escrow fee other escrow charged

DO NOT do business with this company, EVER!
The employees never answer there phones or emails. To get anything done you have to go in person and demand it!
I had to use this escrow due to HUD having a contact with them. Since then HUD has changed their policy and now you can use your own escrow company.
Everything on my end was ready to go before day 45 (closing date) and here I am waiting on these wonderful people to correct one form so I can close.
I drove up to their office to sign loan docs which they said weren’t ready. I said that’s not good enough I just drove 2 hours. The lady comes back in and says okay they are ready but we don’t have a notary… I say that’s not good enough. As I am waiting on the lady to get back with me I hear another employee state the notary will be here in 15 min. The lady comes back in and says sorry air there is nothing we can do today because there is no notary. I tell the lady what I just over heard, calling her bluff. I sign loan docs and leave. That was 2 weeks ago, on my 2d extension, now I am on my 3d, waiting on some stupid HUD form. Bless their hearts.

I would not recommend this escrow company to anyone. If you are writting an offer on a HUD property have your client pay for a good company at a local office. This escrow company cannot seem to do anything properly. I took two drives out to their office an was assured we would close within days. It’s been over a week and the lender has not even received the hand delivered loan docs I dropped off at escrow. Worst of all my client has days to move out of his apartment and we can’t even seem to locate the escrow officer or her assistants. I recommend you use another company even if your client has to pay for it.

As a lender/​closer, this has been the worst experience. Not sure how many extensions we had, but I know we had to redraw the docs three times which was at a cost to our borrower and to our company. Still waiting for our final settlement statement and the loan has been closed for over a month. They are on our watch list so we will never do business with this office again regardless of the transaction.

I am officially renaming Cimarron Escrow to BLACKHOLE ESCROW!
Run, Run, Run from this escrow company. it’s a Blackhole and will suck the life, light and will to live right out of you…
I will start by saying that if you are unlucky enough to be saddled with this escrow company you will need to be a very active and a persistent participant in your transaction. you WILL need to go to their office many times and be prepared to sit in their lobby until someone helps you. and never, never leave without what you went there for in the first place. do NOT trust they will follow up or send you the items you need after you leave. you need to get things in hand before you walk out their door. and you may want to develop a carpool with some of the new friends you’ll make in the lobby. that way you can all carpool and save gas and a few bucks when you travel to Victorville 10 times during your escrow period. you’ll need to save those extra gas dollars for interest rate extensions and hotel rooms.
No words can describe this escrow company’s level of service, skills, work ethic, honesty, accuracy, care or concern!
‘the worst’, ‘most horrible’, ‘unbelievable’, ‘atrocious’, ‘dangerous’ or any FOUR letter words you can come up with will not begin to describe this company. It’s «unbelievable». I have never seen ANYTHING like them in over 15 years of working in this industry. If you work in the real estate industry be prepared to have your jaw drop open! They will totally leave you wondering if you’re awake or in a nightmare that you can’t wake up from.
We had to complete the entire transaction as if there were no escrow company. standard items and services provided by an escrow company such as answering a phone call, email or request for anything… ANYTHING, at all such as HOA reports, Hazard Insurance, seller/​HUD items, printing loan docs, signing docs, sending the deed down to the title company and on and on will NEVER, NEVER, NEVER get ordered, completed, requested or provided.
Each person in the transaction will have to do the escrow’s work for them. and since escrow is the only source for a Final HUD Settlement be prepared to not get one! we’ve already been closed more than a week and no final HUD was issued. the borrower’s overage funds are still held, the Loan and Real Estate company’s checks are still not issued and it’s all major RESPA violations! they don’t care! As I type this review I have been on the phone for over 1 ½ hours waiting for someone to pick up the phone! That is NO exaggeration! 1 and a half hours and they have never picked up the phone so much as to tell me to drop dead. nothing, no answer, no voicemail, nothing! The buyer wants his refund and the FINAL HUD! I have personally called their office more than 30 times and never had anyone answer a call! never!
the buyer and the agent spent DAYS, not hours, in total up in Victorville sitting in their office to get help. They buyer had to pay for 2 lock extensions and lived in a hotel for more than 3 weeks as he waited to close his escrow. As the Loan officer I had to fight everyday to keep the file moving. Had to do all the HOA work on our own including obtaining all the HOA reports and disclosures, the master insurance policy, tracking down of all seller signed items, printing loan docs, signing loan docs, sending the deed to the title company and on and on. it’s as if the escrow company did not exist? be ready for emails that would never be responded to, phone messages not returned and uncountable number of unanswered phone calls to their office. The buyer had to sit in their office for days, and days and for hours and hours at a time trying to get them to work and do their job. that was the only way we got the escrow closed within 75 days.
if we had not taken on all the work of tracking down individuals, companies, and documents, signatures, forms, and everything thing else under the sun we would have never, never closed this transaction for the buyer.

If you are in this industry or a consumer PLEASE NEVER USE this escrow company. It is impossible to get through to anyone. I was transferred to a ringing line that rang and rang and rang. I called back and was put on hold for 30 mins. There is absolutely no professionalism or courtesy. You will never get your loan done if you use this company. I really wish I could give a big giant 0!!!

By far the worst!!! I am a first time buyer and as a business woman I’ve never had to deal with such rude customer service and noone to call me back. I’ve left the Supervisor a message and yet no call back. I’ve emailed all possible and I’m sure I won’t hear back. I’m on my Extension and I’m beyond irritated. I was thinking about personally showing up but with what I’ve read it doesn’t seem worth it if I’m going to wait around just like I haven been on the phone. I don’t even know what to do now!

As everyone else has said, absolutely HORRIBLE to deal with. Have now pushed back closing 3 times! Impossible to get a hold of and don’t do anything when you do reach them. Avoid at all costs! On a side note, anyone have any tips on how you finally got them to close?

Come on Unilocal,why can’t I rate 0 stars!?! Well 1 star will have to do.
Now on a THIRD extension. My lender took the initiative and sent their mobile notary to get everything signed and forwarded back to Cimarron. Even with other people doing their work, Cimarron still can’t complete the process.
Also, wired all the funds asap as instructed. Now a large lump sum of MY money is probably just sitting in THEIR bank account with no place to go. This is the stuff of nightmares.

Been on hold for 1h 15 min and counting… Usually it is about 45 minutes for me to get to someone. Obviously not. Once I do talk to someone I get put on hold probably 3 more times. I’m counting down the days for my escrow to close and am hoping and praying it closes on time!

Working with this escrow was nothing but frustrating, there moto is «experience harmony» and I can tell you after hours waiting on hold for someone to pick up and then getting passed around, it is quite the opposite. My transaction was about to expire and after a full week of emails requesting their conditions/​corrections they simply ignored the emails. No one ever answers the phone and their flip attitude frustrated even the bank. The Clients drove from La to Victorville and even so did not get their conditions taken care of. This company doesn’t even deserve one star, their total lack of customer service and disregard for the borrowers loan is disgraceful.