The Container Store

I’ve been here several times in the past year, and the staff is always so friendly and helpful. They really go above and beyond. The last time I was there, I wanted some pre-​cut labels for bins I bought before. Pre-​cut labels in the right size didn’t exist, but one salesperson found two possible solutions. It was like a $ 7 purchase and she went to great lengths to help me.

I have been to this store many times over the years and the staff members have always been super helpful and friendly. The selection at this store is varied and it’s always cheerful and bright and a joy to walk in to. It’s rather tempting, I find myself wanting to hoard a bunch of tinted colored bins! I have to control myself because I always going in there wanting a couple of things and end up with an armful!!!

I love organization, and therefore I love The Container Store.
They have pretty much any container of any shape/​size/​color that you could ask for. They have food storage systems, under bed storage systems, baskets, Tupper ware, shelving, closet organizers, storage bins,…anything used to store things or better organize items.
Also they have a company inside The Container Store called Elfa shelving. I used this company to help design one of my closets, and decided if I felt like it was worth it I would use it for all my closets. Ultimately I felt like it was pricey for what the finished product was, but it does not take away from the fact that my closet was undeniably organized and well put together.
The store tends to get busy so sometimes finding an associate is difficult, but I would let that deter anyone from checking this place out for any organizational need you may have.

I’m not the world’s most organized person nor am I OCD about order yet I just looove the Tysons Corner Container Store! For our new place, we’ve had many closets to build and life items to organize so this place has nearly become a second home.
No matter when one stops by, the staff is very attentive. In fact, we have had several reps (on separate occasions) stay past closing to help us complete an Alfa closet/​shelving order. They will even be ready for drive-​by pick-​ups for those who call ahead.
The folks here are always so creative, patient, and dedicated that we’ll have to find new reasons to come back and check out the merchandise once our home improvement projects are competed. Kudos, CS team!!!

I’m updating because I recently made a return visit to this location and had I a very positive experience. The staff were helpful and no snark this time. I’m not too proud to admit things can change.

I have shopped at this store 3 – 4 times per year over the past five years and have spent major cash ($ 5,000+) on projects large and small. For Elfa, they are the only game around Tysons. What a shame.
Elfa is an excellent room organization system, but it has complexity and frequently requires design assistance. The store has six computer design stations for use only by their design staff. There is only one designer in the store at present. One. No one else can assist. I already have a working design in their system, but it needs modification to move forward with purchasing and installation.
The solitary designer working when I arrived should have readily noted that I was carrying a large red and white Elfa design envelope, indicating at the least that I’d been there before. I had my Elfa design materials out on the design work station countertop, four feet from the designer. He was working with another customer. I get that. No problem. But after standing there for ten minutes he finally said, «Let’s get you checked into the queue,» meaning for design assistance. He wanted my name. I asked if he would prefer to have my design (Space) number. Mind you, I was holding the room design inches from him at this point. All this is still no real problem. He then checked me into the design assistance queue, and said, «We’ll have someone assist you as soon as possible.» I thanked him.
Then I waited, assuming another design-​capable staffer would be along shortly.
And waited. And waited.
Meanwhile, the designer works with his customer on her design — as he should. But after another 10 minutes without anyone showing up to assist me, I finally said to him, «Are you the only designer in the store?»
The answer was yes. He was the only designer in the store.
Six design stations. One designer. And he doesn’t have the brains and common courtesy to let me know that from the first moment I pluck down my design materials on his work surface.
The manager on duty was of no real help. Her response to my question about design assistance staffing: «I’ve tried to them about this. I’ll pass your comment along.»
«Them» must be the general manager.
This is not the first time I have encountered poor customer service in this store. Staff is often aloof, detached and much more interested in their ear-​piece comms, hand-​held device or moving merchandise around than they are in seeking out or responding to customer needs. I’ve been on the receiving end of this treatment multiple times. I note that at least one other Unilocal reviewer has taken the store to task for the same behavior.
Elfa design assistance frequently requires quite a bit of time. My current project involves at least five walls, maybe six, on which Elfa will be employed.
I am now left with two unpleasant alternatives:
— Find another Container Store and hope they are staffed appropriately, or at the least with attentive, courteous, customer-​centric designers and managers.
— Give up Elfa and migrate to competing products by Rubbermaid or ClosetMaid, available, I believe, at Home Depot or Lowes, and probably from Amazon. At least at Amazon I know I’ll receive good customer service.
What a shame it comes to this. My current Elfa project is estimated at $ 1,200, but the time I’ve spent measuring countless details and, most frustratingly, waiting at The Container Store for assistance, is of considerable value, too, and really not worth the end result.
Elfa shoppers beware.

Acceptance is the first step. I have a container store addiction. I love this store. I once worked at a location just to support my «habit.» The employees are awesome. The storage items are wonderful. If you find something you really like, get lots of the same product. When the container store discontinues an item, it is hard to find again. I love the little containers for pills. I use the products every day. The «pop star» program is free and convenient. You earn points of each dollar you spend. You can get coupons emailed. There are even classes on how to pack for a trip. I always visit the clearance section first, to see what bargains are around. Love, love, love it.

We drove up from Richmond to purchase an Elfa system for the closet. I was a bit disappointed that we had to wait over an hour to speak to a designer. However, he was incredibly knowledgeable. Once we finished, it was close to closing time and we were told the order would be ready the following day. When I explained that we lived over 2 hours away and made the trip today just for this purchase, Michael (the designer) stayed after hours and put the order together for us. I really appreciate his willingness to help us avoid a second trip.

I just want to comment to let management aware:
This review is only for one of the cashiers. I was at the Tyson’s location last weekend. The cashier kept LICKING her fingers (plural!) while bagging the items I was purchasing. I suppose it’s to help her open up the plastic bags, but I think it was gross! Especially now that flu season is coming up. Providing a wet sponge for cashiers to use to separate or open up plastic bags would be a good idea.

SO MUCH ORGANIZATION. :)
This was like packed a mini Ikea warehouse, except they carried the biggest variety of, and every single organizer I could think of!
I’ve been looking for various organization and storage supplies for college, and I stumbled across stacking baskets online at the container store. I found myself in Tyson’s Corner, so I decided to check to see if the baskets were carried in store.
There is literally every form of organization I could ever imagine! I really wish I had more time to browse, and therefore will be going back sometime, but wow! I grabbed two stackable baskets and checked out.
As for the customer service, my cashier was very friendly. He greeted us upon arrival, checkout, and exit, commenting on my quick purchase. As far as customer service goes though, if a store carries products I need, as long as I’m able to purchase my merchandise, I’m happy– regardless of service with or without a smile.

Their merchandise alone gets the four stars! This store has a really good selection of storage bins, baskets, shelving, racks, holders of stuffs, organizers, and other random holding things that a person might need in his/​her home.
I don’t need my hand held at this store, but it would have been nice if one of the four employees that locked eyes with me had at least said hello, but I didn’t get that until I was ready to purchase the goods. For that reason, they get two stars.
I did enjoy wandering every single aisle though. I could have spent a lot more money here, buying things I didn’t need and things I’m sure I would have found a use for. They even have packing supplies, such as popcorn for fragile packages that are going to be shipped.

If you’re looking for a container look no further. This place seriously has it all, and by that i mean — I found two containers to hold hot glue guns. Who goes looking for a container to hold their hot glue gun?
I went to the store to buy under bed containers and I found some really nice ones. They have lots of sizes to fit under all kinds of beds. The ones I purchased even had these easy slider things on the bottom so they glide across the carpet. I’ve contemplated putting my dog in one and sliding him around.

I’m like a kid on crack in this store. My OCD kicks into high gear and a sense of euphoria settles in. I usually have to talk myself down from «the ledge» so as to not buy the entire store and go broke.
If you are looking for storage solutions this is a good place to start or at least get inspiration. Be careful though, so items are pricey. My parents have used their Elfa shelving solution in all the bedroom of their house and they seem to do a good job with getting all of those pieces together for you. They normally opt to just do the pick up and assemble themselves. (oui!)
I usually pick up and item or two during my visits. This last time I got some storage for my thank you, holiday and note cards that I have.

HOW has it taken me so long to check out this store?!? I guess I always drove past it and assumed it was just another pricey snobby store in the Tyson’s area… boy was I wrong!
For being a relatively small-​ish store (think about ¼th the size of BB&B), I was able to spend 3 hours here going down every single aisle and filling my cart with organization pieces that I never knew I needed until now. My dream is to have an elfa closet makeover!
I came in looking for a way to organize my shoes, and left with a boot organizer, scarf organizer, necklace organizer, and a letter organizer… if it weren’t for the holidays I would have splurged way more than I already did. Prices are incredibly reasonable and the staff was very helpful! Can’t wait to go back as soon as it stops snowing :)

The products are exactly what you’d expect– if you are OCD and have a need to buy things with the preface that you are being more efficient and organized, this is a perfect store for you. Kind of overpriced for being things no one really needs.
What sucks here is the lack of service. The staff are not good at their jobs, and move at their slow pace. I came here to pick up an online order that was supposed to be ready the day before I scheduled the pick up. I still came on the day of the pick up, only to have the staff not be able to find my order… Anywhere in the store. I provided them my name, my pick up date, my order number, etc, only to have them ask if I was «sure I chose the Tyson’s Store for pick up»… Pretty sure the printed address and phone number comes right to this location.
The cashier disappears for a search of my order, and 20 minutes later, he shoves the bag in my direction and says «here you go». Not even a thanks? HOW ABOUT A «SORRY FOR THE INCONVENIENCE?» Nope.
Sofa king rude, I will just order online from Target next time!

Let me count the ways I love the container store…
We stopped by today to get a rack for our pantry door so we could store spices and things we use on a regular basis on the rack. 1. Elfa system is AWESOME! 2. There are so man ythings to organize in here it is awesome! They even had an Elfa System set up for warpping papper and all their accessorites! Had I not had the husband and kids in tow I could have spent half my day in here easily! I will be back as I think I am in love! :)

I came.
I saw.
I overspent.
*sigh*

I love The Container store because it has a lot of good ideas to help you get organized. I do think they tend to be on the higher price side of things but you can sign up for their newsletter online and receive discount coupons and emails.
I also would have their is tons of parking but right now due to construction can be a pain to get to depending where you are coming from. Then again, I would expect nothing else out of Tysons Corner.

Oh Container Store — me and my wife are fans of this chain and love the stuff they carry! People often tell me the prices at Container Store are higher, but time and again, their products trump the competition — be it in quality or durability or lasting value.
We have never been disappointed with anything we have purchased from them. Customer service is great too!

I never cease to be delighted on my visits to this store. No matter what I come to buy I part with at least $ 50 more than I intended to spend. They carry incredibly useful items for storage, wrapping and kitchen use. I was there to find what I consider the greatest little kitchen gadget a jar popper. I always give one to my older friends at the holidays. These plastic inventions make jars sealed on industrial assembly lines easy to open, and for anyone with a weakened grip they’re great gifts.
While poking around a white metal trash can with a die cut design that reminded me of Moorish architecture asked to be taken home. Then several rolls of glittery wrapping paper called to me from a bin. I couldn’t resist the two lucite drawer organizers that beckoned to me from a low shelf, or the $ 6 lucite jar that I knew would look great in my bathroom stuffed with cotton balls. Unexpectedly, I found some lavender closet sachets and a couple travel items I had forgotten I couldn’t live without.
Everything about the Container Store is colorful and well-​organized, simple and useful is the theme here. Their salespeople actually try to help customers! Goods are modestly displayed, mostly on shelves without fanfare. The interior is bright and cheery and devoted to an organized life. I love shopping here.
TIP: To park, weave your way around back (enter on the Starbuck’s side and follow the looping road to the end). The back entrance of the store is there. Subway construction is making things a bit tough for retailers.