Acredale Animal Hospital

I can’t express enough appreciation for the staff here. My dog had gotten into something he shouldn’t have and they took me as soon as I walked in at 7pm despite a packed lobby. The vet saw him right away and I was taken to a room to wait. My dog was back with me in about 15 minutes and the vet came in about 15 minutes later. Normally, in emergency situations the vet alwags recommends costly overnight treatment which usually leaves me in debt. The vet was honest with me and stayed as long as I needed to answer all my questions and sent me home with just an office visit charge. All in all an hour ordeal which I have never found. Thank you to the staff and vet for taking good care of us and not trying to bill us for costly uneccesary treatments! I will recomend them to anyone!

Absolutely the most unprofessional vet i’ve ever been to. My husband & i were moving to Hawaii, and to get your pets there from the mainland is a long, complicated, and expensive process… All i needed from them was a rabies vaccination certificate from years ago… I called months before i was leaving to make sure they had my cats certificate. They said yes & that when i got there (didn’t live in VA anymore, had moved up north to MA) they would print it out & give it to me. So i arrived in VA a month before we left to go to HI, called to ask them to get it ready for pick up… I was told that information on this patient cannot be givin out & that they no longer do paperwork for people moving to HI… I told them all i need is a certificate printed out & signed by a vet… So the vet calls me the next day and tells me that «there was no veterinarian listed on the certificate, so we can’t have a vet sign it for you»! … Thats it, simple as that, told me that there was nothing they could do. They even went as far as to tell me my cat probably had not gotten the vaccination done there, and thats why there was no vet listed… Uhm NO SORRY i know where my cat got shots from, and it’s right there in his records!
So my months of preparation was tossed right out the window, and i had to start the process all over again because this place doesn’t know how to document their records correctly. My cat is not with me in HI, and has to wait another 90 days to come here. I have never felt so dismissed and not cared about by any healthcare establishment, weather it be human or animal!

My puppy got into some roach bait on a Saturday morning. The staff quickly dropped everything to get her treated as fast as possible to minimize the chance of absorption. We always have a good experience here during checkups, but I was extremely impressed by the reaction during an urgent care situation.

My first visit here with my dog, Sofie. I made an appointment the day before and was surprised they had an opening that soon for me. I came in early to fill out the paperwork and stayed in the waiting area for a bit. The waiting area was a good size to fit all of us who were waiting with our pets. There is even a children’s area for kids to play in while they wait.
It was time for our appointment and Dr. Evans came to see my Sofie. He was very nice, especially since this was my first time for a vet visit as well. He told me what I needed to do and not to do. I really appreciated that since it was obvious that he cared for my dog and gave me advice about dental work that turned out not to be as bad as I thought.
Afterwards, we checked out in a separate area from the front. This works out great since we didn’t have to bump into waiting area again since so many people and pets go in and out. I also love the late hours. The place stays open until midnight during the weekdays so it’s a great option rather than worrying about bringing my pet to the emergency vet.
Great experience so far!

For a staff of 14 – 15 vets, I still waited both days, as a walk in for over 2 hours. I brought my cat in after a fall, unable to walk and left $ 200, 2 hours later, with no answers, a sedated cat with anti-​inflammatory and no treatment unless get Rabies injection and we have to wait for blood test results in a few days, and still unable to walk. I’m here again today to rule out an ear infection because no one could tell me if one was ruled out at my first visit. Again terrible communication and service. why I am being left in this cell, I mean room without any concern for me or my pet. Oh yea, they have no water to offer humans while we wait, «you can go next door to Chick Fil A! «Too big for their britches… but why?

My dog hurt her toenail, and she was in a lot of pain. The only other vets that were open were emergency vets. Arcedale got me in to be seen in about an hour including care and check out! They treated my dog well, and the cost was extremely reasonable especially for after hours care. I was very impressed with the staff and the vet. I will definitely come back again.

The only pet hospital I will ever go to for my furry babies.
I had just adopted a beautiful dog and come to find out he had parvo so it was extremely serious and costly. The veterinarian got on the phone and stayed on the phone with the shelter until they agreed to cover all of my costs. I cried and they brought a box of tissues. Just genuine humans that understand that these are your babies and you want the best so they offer the best. I’m so happy with their services and wouldn’t go anywhere else. I trust the doctors completely and had all of my questions answered as well as being directed to good websites for what to expect after treatment. Cheaper than most and offer estimates of costs. I have also done overnight boarding. They make sure all shots are up to date prior to them staying so that’s great knowing ALL pets staying are vaccinated.

I love this place! Have been coming here for years they’re staff is amazing. Love the grooming services too :)

I was refused service today because I gave them a bad review on Facebook because of how they handled the situation after my dog was returned to me after surgery covered from head to toe in urine. Went in today to give them another chance to find out my account had been locked because they were mad about the review. Nice of them to tell me that on the phone 2 weeks ago BEFORE making an appointment AND taking an entire day off of work!!! If only they were accredited with the BBB.

We’ve been taking our dog here for 9 years and today was the best visit ever. Dr. Lynn Stevenson was fabulous, so caring, and answered every question. My dog is very nervous about her visits and she just couldn’t stop «kissing» Dr. Stevenson. We’ll be back in two weeks to finish shots and blood test since she didn’t want to cause my furry friend any distress. Thank you for a wonderfully stress-​free appointment!

Acredale is the best veterinary practice we’ve ever been to! Caring, compassionate, knowledgeable and friendly. Been going there for 20 years!

If what you are looking for is a readily accessible, convenient, «fast-​food» mentality practice, then Acredale Animal Hospital is the place for you. On the other hand, if you desire medical care for your beloved canine/​feline companion that is comprehensive from a provider you can trust, you should keep looking. Unfortunately this lesson came at a steep price for our family. We blindly placed our much loved pup in the hands of the staffers at this facility. Though we were somewhat uncomfortable with their practice of excluding observers as they drew blood for lab work and thought it odd that they did not want to trim his nails with anyone present, we accepted their terms and surrendered our dog to them for these procedures. It didn’t take long for us to realize how, in our naïveté, we failed our young dog. We probably will never know what really happened but, based on the response from a number of staffers including one of the veterinarians who is a owner in this business, another staff veterinarian as well as a couple vet techs, their lack of personal accountability and veil of secrecy is certainly problematic. Coupled with their inability to define specific policies governing their actions, it seems as though they prefer to react rather than be proactive. If you simply want vaccines and heart worm meds, this place should be fine. But, on the other hand, if you desire a provider who has expertise and skill as well as a strong working knowledge of animal behavior that they apply to their practice, you should not trust your beloved pet to Acredale.

As you can see, my dog is my profile picture. I love my pooch. I do not trust my pooch to just anyone. I have lived in Virginia Beach for eight years and during that time I have found several unreliable, over priced and unkind vets. However, when I came to Acredale I felt that I finally found a place for my puppy to get his shots, get his teeth cleaned and every now and then, get a thermometer up the butt.
First, I never have a problem getting an appointment. Often times I am able to get same day appointments. The staff is ALWAYS friendly and they are very loving towards pets. I have been to several vets where the staff does not seem to like animals. Never trust a place where the staff is not friendly to their clientele!
Next, I have always had excellent experiences with every vet that has helped me and my dog. However, Dr. Kenneth Delorenzo has help us on several occasions and is by far my favorite vet. He gets on the floor, talks to the dog, explains in detail the procedures, the pros and cons, gives options, tells you what he does with his own dog. And he does not try to sell you on anything. He is the vet that does teeth cleaning and I HATE having to put my dog under anesthesia, but I trust Dr. Delorenzo with my dog.
I have taken my dog to Norfolk Navy Vet clinic, to the Holistic Vet, and several other area vets but none can compare to Acredale. The prices are very reasonable but their service is outstanding. Our animals trust us to do what is best for them, and I truly believe this vet clinic cares about our vets well being as much as we do.

Drs. Alex and Kenny are the best! I know my dogs get the best care and they take the time to explain everything to me. Dr. Alex has generously offered to volunteer at the school that I work at to educate students about animals and pet care.

Boarded the dogs for a week. They came out alive so since they can’t tell me how their stay was I’ll assume all went well. They didn’t lose any weight so since they had obviously been eating normally it couldn’t have been too stressful of a stay for them.
The peace of mind that they were staying with a vet instead of at a regular boarding facility was worth the $. My only gripe is that the girls behind the desk didn’t give me any details about their stay when I picked them up. In fact, they weren’t very friendly at all. We’ve boarded the dogs at PetSmart’s hotel before and I always appreciated the «Pawgress Report» they gave us which provided details about our dogs behavior, eating habits, and any other notable info about their stay.
Also, our husky eats a prescription dog food so we left a full bag of the (expensive) stuff and a measuring cup. They didn’t give us the remaining food OR the measuring cup back, so that was a little annoying.
We also had both dogs groomed on the last day before we picked them up and they both looked great! Clean, fluffy, and shiny — and they both had cute little handkerchiefs around their necks!

My first visit was this past week. I had been taking my seven year old Lab to a vet in Chesapeake, but was not impressed with their service and it was just too far away. This location is nice and close to home, and after doing my research online, had the most impressive reviews.
I brought my two year old daughter with me, so I was beyond thrilled to see the little sectioned off area with puzzles and books for kids. Taking a child along to the vet tends to be quite a hassle, so this was a pleasant surprise. I was also impressed with the size of the waiting area. It is nice and large so it’s easy to keep dogs away from each other, and it gives people enough room to walk through without getting their butts sniffed by each dog in the room.
Everyone we encountered was incredibly nice to me, my daughter, and my dog. The lady who took us to the exam room even helped my daughter take a puzzle back there with her since my hands were full with paperwork and a 75 pound dog on a leash. The prices are quite reasonable, too. After another visit or two I am sure I will be able to add that 5^th star to my rating.

I’ve now been going to Acredale with my new puppy for a few months. What it comes down to with a vet is do they have good facilities, good doctors, and reasonable prices. I can say yes to all of these. In addition, comparing the prices I’m paying for heartworm meds and other services to a friend who takes their dog to another vet in the area, I’m paying about ¹⁄₃ less. So far I feel respected as a customer and that I’m getting sound advice and care for my puppy.

I have taken my dog to Acredale several times now for well visits, shots, and procedures, and have always had a great experience. They seem to take the health of the animals they see very seriously and I have always felt like I am treated in a professional and courteous manner by both the staff and doctors. I have had appointments with 3 of the vets there, and have been very happy with the care my dog received from all 3 of them. My dog recently had a dental procedure in which he had to go under anesthesia, and they were very thorough about giving pre-​and post-​op instructions and the vet called me as soon as the procedure was over to assure me that my dog was recovering ok. They are a very busy office, but they do seem to keep things moving and are very organized, so I am always in and out without having to wait for very long. They are also really good about following up for booster shot and appointment reminders. I would recommend trying them if you are new to the area or looking for a vet. I will continue to take my dog to them.

Drs. Alex and Kenny DeLorenzo are the best. I have been going to Acredale with my dogs for 13 years now, and I would never see anyone else in the area. They have taken good care of my three border collies after so many countless illnesses and episodes! Everything from a swallowed bar of soap to broken toes, Dr. D (both of them) have been caring, compassionate, friendly and knowledgeable. I know several people who drive from more than an hour away just to see them. I, myself, bring my dogs in from Kill Devil Hills on occasion. It’s worth the drive to have the certainty that your animals are well cared for.