BEST WESTERN PLUS Sandcastle Beachfront Hotel

Increased this by only 1 star bc of the assistance I recieved about my stay at the front desk. The 2 ladies that help me about our complaints was very helpful and understanding.

TR his review is for the Venice Italian Restaurant that shares the same address of the hotel.1307 Atlantic Ave Virginia Beach, VA
Yuck!
The gyro was pieces of sandwich meat and was loaded with mayo. My husband caught on quick looking at the menu when the cheeseburger and bacon burger were the same costs, in fact most items were $ 8.99.
He ordered a turkey club to be safe, and with the two pieces of deli meat and cheese but no mayo, chips or fries for $ 8.99, we were better going to subway. The worst was that we got three waitresses and the last one noticed I didn’t eat the mayo soaked gyro and said nothing. We left hungry. Sadly, the staff had time to provide us samples of ice cream while we waited quite some time for our food. And had the nerve to try to sell us other flavors. Avoid!

Do not stay in this nasty, filthy hotel.
Dirty carpets, smell of mold, moldy showers, hair in the sink, the TV didn’t work at all.
There wasn’t even a remote in the room and we had to go get one and it never worked.
The rating on one website was 8.3 and that is so false.
Do your own research like I wish I had done more thoroughly. For $ 175 it’s a rip off.
The breakfast was a disgusting joke.

Great staff (Betty was the best; super sweet, welcoming, knowledgeable, and helpful), love the modern décor and updated appliances in the room, amazing oceanfront view and boardwalk location (located on the farther end so the foot traffic and beach population was pretty minimal compared to being dead center of all the action), tasty & convenient free breakfast buffet (not 5-​star dining, but all the basics; eggs, bacon, sausage, hashbrowns, breads and pastries, fruit, juices, coffee, etc).
Room for improvement: No early check-​in so the lines were pretty long at 3pm; but the 4 ladies working the front desk worked as quickly and diligently as possible. The oceanfront balconies are amazing but they’re really close to the other surrounding balconies so privacy can be limited if you’re out there with other neighbors. The breakfast dining area is nice and bright but looks pretty basic in terms of a welcoming/​homey feel. There was a big yellow stain on the top layer of my bedding; I don’t believe the sheet wasn’t laundered, but housekeeping should be more mindful of removing stained linens from rotation.

Hmmm… were do I even start.?.
Lets start atleast with the good thing,
my view! I booked a oceanside view and it was beautiful and on the 5^th floor.
Now the bad.
Customer service was nothing amazing. Front desk was typical hotel who seemed to not be to happy.
We got in the room and to start, We took off our shoes and the whole carpet was damp. It was soaked in some places. It was gross! Then the tv would not turn on!
We went to the shower and the toliet had hair on it! Gross!
There was no shower curtain and the shower rod was broken.
There was abunch of candy wrappers on the balcony, and a skittles wrapper under the pillow.
We called front desk to address the bathroom and the tv.
By the time we unplugged the tv 15 times, it worked and kept having to unplug and plug every 30 minutes or so.
Room service came and replaced with a dirty curtain that had holes.
But they didnt fix the rod, so of course in the morning, when it was time to shower, that was a mess. The metal rod was broken so the curtain just stayed in the middle. Water from the shower got all over the floor!
Over all, it was a disaster.
And it sucks because it was my husbands birthday! I stay at hotels all the time for work and vacation and stay at Best Western atleast 5 times a year, but I will never return here. Stay far away from this place! It sucks because my husband and I always choose Best Western, but this will probly have been the last time!

The three things nice that I have to say are simple. The view is incredible, the front desk staff are wonderful and the bed is comfortable. All good things. Enough to make us stay here again? Definitely not! The room was poorly cleaned, there is black mold in the bathroom, the paint is peeling off the walls, you can’t sleep in bc the curtain rod is broken and the blinds don’t close all the way, the walls are so thin, you can hear even bathroom breaks by your neighbor and the staff call you and wake you up bright and early to see if you need your room cleaned even with the do not disturb sign on your door. We were also booked with a softball tournament. All of us were put right across from the elevator which is the worst possible location. You would think since we were bringing so much business we would have gotten more for our money. As I see it, there’s lots of other places that would love the money of 15 families!

This place is great! You don’t hear 101 little kids stomping down the hall either! But in all seriousness, this place is beautiful! The view of the ocean, and it’s right beside a pier! The people who work here are so cheerful and friendly! I rode my hoverboard in-​and-​out of the place and they didn’t mind! But the hotel rooms are nice and clean, there’s a flatscreen TV, with lots of different channels, there’s even DISPENSERS for body wash and 2in1 shampoo and conditioner inside of the shower! There’s a microwave that works great, and the mini fridge keeps the cold ones ice cold! I didn’t find one hair, or even the urge to scratch anything when I laid down on the bed, not to mention they’re super comfy! We ordered a pizza from Papa Johns and they delivered it to the room, nice and hot, within 10 minutes! After taxes our room price came to $ 115! That’s a bargain! I could go on and on about how great this place is but I don’t want to write a book! I am VERY satisfied with this hotel!

The staff here was absolutely wonderful! Everybody we encountered was very attentive and friendly. It was the perfect place to stay with our children because breakfast was included and the selection was pretty good. Since we were right on the beach, it made it even more perfect. The location was great. We parked upon our arrival and forgot about our car. Our room was clean and a pretty good size. I would definitely return!

Ok. Theme of this hotel is «You get what you pay for!»
We booked via priceline for a double queen room. When we got there they only had a king room available and told us bc we booked through a third party there was nothing they could do. The manger didn’t even try to be accommodating. The only thing they did was bring us two cots. Ughhh. The customer service was just all around bad all weekend. (Except the maintenance men, they were overly nice and helpful)
We got stuck in the rooftop room (sounds interesting, right?). The rooftop room does not have elevator access (so you have to take the elevator to 9, then take an entire flight of stairs. Fun with a cart full of luggage!!). It also has no balcony and the room is small and stuffy. So, if they put you in room 914, beware. It sucks.
The room seemed clean although we did find a used snuff packet beside the nightstand. Gross!
And the free breakfast buffet was… Well, let’s just say we went the first day and then never went back!
If you’re looking for a spot to sleep/​shower this hotel will do. But don’t expect something luxurious.

Best Western?! This should be called the WORST Western. They advertised their rooms to be oceanfront with balcony. But wait! There is one room that has no balcony and the window doesn’t even open! I should have known something was up when checking in at the front desk. You take the elevator to 9^th floor, and then take stair to the room. When I called and booked a reservation I wasn’t told about the setup. When they couldn’t find me another room, I got the refund and got out of there as fast as I could, and got a room at the Courtyard few blocks away. You get what you pay for!

This is a yucky hotel. It’s the turning point in my accepting my husband’s cheap choices. Never again.

Just checked in. Front desk staff was nice. Called a week ahead and asked for an early check-​in. took asking the staff 3 times to get them to call up and see if our room was ready. I understand they aren’t obligated to check us in early but we asked, went to lunch, walked around, came back kept being told that it wasn’t quite ready and would be soon. When it was, we walked in and it was FILTHY! I mean dust piled in corners, handprints on every surface, windowsill caked in filth, weird dried drips on TV and mirror. Thank goodness I keep cleaning wipes in the car– we used them. A LOT of them. It was far too much grime to be just from the day before– these rooms are not cleaned well often. Room seems fairly updated– not stuck in a different era. Location is fantastic. But their housekeeping staff is clearly slacking. We’ll see what the next 48 hours holds.

We had an amazing stay. We got the last available room, as our stay was last minute and was only for one night. We arrived before check in and the extremely helpful staff (Christy) gave us a key to use the restrooms and pool, which allowed us to change into our swimsuits for the beach. The room was super clean and conveniently had shampoo/​conditioner and soap dispensers in the bathroom. The complimentary breakfast buffet was more than suffice. The beds were super comfy. Upon check out, they gave us another temporary key to use their facilities until 3pm. The complimentary 24 hour coffee and juice was great, especially with children. Every staff member went above and beyond and was always smiling, holding doors and asking if we needed anything. We will definitely visit here again!

This hotel is just OK. It needs updating, and the rooms are very small. However, it is clean and offers a nice view of the beach. The menu at the restaurant is very limited (junky fried foods). The staff is nice, and there is plenty of parking. Nothing to complain about, but also nothing to rave about.

I am 2 and a half hours from checking out on 12÷30÷14. Avoid room 901. There is a stairwell door directly in front of your room door that is very heavy, and bangs extremely loud when people are in a hurry to push the door open and let it swing shut. Even when the door is secure and closed, the wind makes it bounce in the lock, which is also pretty loud.
The room, and bathroom look awesome at first. Upon closer inspection cracks aren’t properly sealed in the bathroom. I thought one of their modern sinks was going to fall off the counter when I leaned against it to brush my teeth. The balcony door deadbolt was broken, and I later put two and two together as to why I kept finding random screws around the room.
Cleaning was also sub par, which sucks considering cleaning staff was so friendly. I found rose petals behind the ocean view curtains. Than I noticed mold growing on the curtains. Rose petals behind the bed. Under the bed. Couldn’t use our coffee maker because when opened, there were two moldy coffee bags left inside. Our heater made a loud click when ignited. Front panel of heater was attached by black duck tape.
Carpets all throughout were constantly covered in sand. I supposed that’s to be expected, but that’s a little gross in the room. No interest on seeing the indoor pool.
Breakfast still has me confused. Rude, disorganized, flustered staff. The only thing this hotel has going for it is the ocean view in the rooms, and huge tubs.

I got the hotel by Price Line. The price is good. I stayed in many Best Western hotels before. This one is just ok. The room is a little small. The breakfast is all right but not professional enough. I can stay here for my business trip but not for family vacation.

This hotel is a excellent gem over the 14^th St. Pier. Beautiful décor, great staff, great scenery. Lobby is gorgeous. You get free buffet breakfast at Pier 14 Restaurant, which is also excellent. Beds are comfortable, shower pressure is amazing, and very quiet which is a plus. The front desk staff is awesome but, Patrick is great. He was very helpful and has a great personality. The hotel is lucky to have him. This is my new hotel, when I stay in Virginia Beach.

Modern, clean, beautiful. I walked into the lobby and I felt as if my vacation had officially begun. Walking into the room, I was blown away. I figured that this would be the room I was receiving when I booked it, but I just wasn’t prepared for this. I stayed at the Marriot nearby about 3 years ago, and even with the Marriot’s high price point, this Best Western blew my standards out of the water. Without a doubt, the best hotel I have ever stayed in; that is, if you book the suite packed with a jettub, spacious bathroom, and oceanfront balcony. This is what a real vacation feels like.

Stayed here for about a week in August 2014. The place was nicer and more modern looking than the Breakers hotel we first looked at, so we booked it.
The staff is very nice and works hard. One of the cleaning ladies was especially nice, always striking up conversation and cracking jokes every day. The rooms are what you’d expect and then some: flat screen TV, big shelf plus closet area, little shelf, microwave and a good sized fridge. The balconies are also amazing, giving you a view of the Atlantic Ocean.
Each room is a different color, between green and orange and so on. There is a convenience store downstairs plus a gift shop, free coffee and juice, easy entry to the boardwalk and beach, and you get free breakfast coupons for tenants.
The beds were comfy and the A/​C was strong (although they do shut it off at some point automatically at night which kind of sucked). However, the price + location + amenities = great value. It’s close to everything all at once (and you can rent bikes there to check out the scene). Recommend this place for sure!

Beware! ! Jason Christie, this locations general manager is in the wrong end of customer service.
He is better suited as a server. Hopefully he will learn humility, kindness, and the appropriate response to a guests questions, complants, and concerns.
When you call Best Western customer services. Know that since they are privately owned the full complaint returns right back to the arrogant manager. How is that ever going to be effective? When calls to the owner Mr. Patel, after the situation were not returned. It became clear. The general public has very little recourse in situation at this Hotel.
Its a shame on all customers to ever be treated by Management/​not the staff in such a humiliating, disrespect way in front of staff members.