West Elm

I love this place! It’s a place that has everything you need to decorate your home. Whether you’re living in a small apt or a home that’s huge, west elm is the place to shop. Plus, it doesn’t hurt that it’s town center which is fast growing.
So, when you need to buy an eclectic mix of this and that to fix up your pad head on over to west elm.

Everytime I’m in Virginia Beach Town Center, I have to stop by West Elm just to look at their New Décor. Love how I walk in and be acknowledged and asked to be helped. I usually go straight to their Clearance, haha. I have found nice things in their Clearance side for sure.
I recently came here with my cousin to browse around and we were helped by a young lady. We saw some succulents and wanted to buy it, but then the young lady said we could make a terrarium with the succulents. They had Dirt and Rocks prepared for us to use, and we choose t succulent we like and the clear pot to put it in. It was such a fun activity, lol.
I love their bedding area too, and how they match everything together beautifully for people to see what it looks like, which then makes me want to buy it all. Agh!
Overall, love this place. I’ll be coming back to give my sale to the young lady that usually helps me the times I’m there.

I just had possibly the worst customer service experience of my entire life at the West Elm in Virginia Beach. I bought 12 gallery frames for a huge wedding wall in January and have complained to my local store and the online customer service about the quality and the fact that all the mats were sized incorrectly (it is a split order bc the store did not have 12 of the sizes I needed and suggested I order online). The frames arrived scratched, dinged, dented, some had rust spots on them and ALL of the mats were sized incorrectly so that my gorgeous wedding photos painstakingly selected with these frames and sizes in mind after I mapped out a gallery wall up my stairs with sized paper cutouts and hours of measuring tape and painter’s tape are buckling and starting to curl. I emailed customer service about it and got a brief one line «sorry about that — thanks for letting us know» response with no offer to make it right. I was angry and waited a while so I finally went into the Virginia Beach West Elm last week and spoke to one of the Assistant Managers, Cindi who I’ve been emailing with since. She asked me to come in Saturday with all my mats and photos for them to replace from their stock in store. My husband suggested I ask them to come to me in case they don’t have all the sizes in stock I need, as they didn’t last time, so I wasn’t more inconvenienced than I already have been. Today I stopped in and spoke to the store manager, Allison and asked if they could simply bring them to my home since they do in-​home consultations anyway and I’ve already spent a ton of money on them (about $ 590 for 12 frames which aren’t custom is A LOT I think). She was very condescending to me telling me they can’t bring their «entire stock» to my home and hang my frames for me. Excuse me? I’ve sent photos to them showing that I’ve already hung the frames and I never asked for them to bring their «entire stock» of anything, just the 12 I needed and maybe a few extra in case there were issues with them. I even said, «Well I’m here now, show me the mats you have and I’ll pick the ones that aren’t dented or scuffed and someone can bring them to my home Saturday.» She flat out refused, telling me that she wasn’t entirely sure the issue wasn’t with my wedding photos. Oh, the ones I had professionally printed? I ordered close to 50 of them in various sizes and placed them all over my home in frames from several stores — some which are from Swarovski and other high-​end stores. Funny, they all fit perfectly. So somehow the other 38 are sized right… yet my rusty, dented, scratched West Elm frames are perfect and the other frames I got must be messed up? I informed her of this. More disdain and a comment about how she knew I’d spent «sooooo much money» as I’d already told her when I mentioned I was frustrated at having paid for their frames when Target’s fit better. Honestly, I’m amazed I didn’t cuss her out. She flat out refused to send someone to my house saying, «If they don’t fit I don’t want to have someone who has brought our entire stock to your home and they can’t make several trips» — nope — you’d rather I am the one who drives back and forth a dozen times and is inconvenienced. Top shelf right there. Now, I don’t trust that when I show up on Saturday after taking these 12 frames down, taking out the mats and driving them to the store they’ll have taken the time to actually make sure they have all those mats of the same type and style for me prior to my arrival. Nothing I’ve seen has led me to believe they even care. I have never felt less valued as a customer in my entire life. I’m not an idiot, believe it or not I have two advanced degrees and work for the government — I’m pretty sure I can deduce that these mats are cut wrong and be fairly accurate — I also provided around 6 – 10 photos of the issues to prove my point. I happen to have a large disposable income, one that I won’t be spending at West Elm anymore. That is a fact. No manager should ever speak to someone like that. Especially not one representing a «high end» store as West Elm claims to be. After a cursory search of the internet tonight I found that their customer service is atrocious on a deep systemic level. I wish I’d known this before I spent hours planning out my gallery wall — at this point I feel trapped as I’ve already put holes in my wall hanging these! The snide manager did inform me that she’d be happy to refund them for me today for my money back but she wasn’t going to send anyone to my home — my only option was to bring them back myself — and she wasn’t going to give me any gift card or do anything to make it right despite my issues — because, hey, that’s the appropriate way to respond to this! I’m so glad she was willing to do whatever she could to make it right. I can’t warn people enough to stay away — they clearly do not care at all about customers. It costs more — but if you want high end — go to Ethan Allen! They know service!

I enjoy this store because of all the cute things in it that my husband will approve as «cool». This place has just about everything I would love to furnish my house with. Very cool accent pieces and furniture. Lots of nice gift options or treat yourself for being awesome. I have my butt set on this amazing chair. When you sit in it, ahhhhhhhh, you can hear angels singing. It is especially wonderful after a long day. Tbh, I sometimes go there just to sit in the chair! The associates agree this chair is the bee’s knees! One day, it will be mine :)

I love this store! West Elm can be a store where you either love it or hate it because it can be overwhelming with so many stuff everywhere but it’s organized and easy to navigate through the store.
They had really neat gifts that are one of kind but I do find some items can be a little expensive but when they have a sale it’s pretty good!

Beautiful décor inside and out! The associates didn’t really acknowledge us or ask us if we need any help until we were out the door! This is right in between anthropologie and Tupelo honey. Great bed sets, throws and pillows! This is an upscale store with a classy feel too it!

I was so excited to finally make it to West Elm. The store is set up beautifully. I was really interested in purchasing a light fixture I saw online.
However…I was not even acknowledged by the sales staff the entire time I was in the store. I’m not one to beg to be waited on, so I left. Found something very similar to the light fixture I wanted on
. Ah, well.

Perfect Store & Great customer service! Great find! From now on, I will only shop here for all things home décor. They have everything you need for your home for that beautiful and rich feel. Worth every dime spent in west elm!

I couldn’t wait for this store to open as I’ve shopped West Elm in other cities. It has great things, particularly for those who love mid-​century modern style. The customer service at this new store on the other hand is less than desirable. When you can get a sales associate’s attention (or even get them to put down their smart phones for a minute to look you in the eye) to ask them a question, they are clueless! The two associates I asked a question, had no knowledge of the products! As a side note, I NEVER allow my employees to have their smartphones in their hands while on the clock! They are not getting paid to text and check email, they get paid to service the customer!
All in all, seeing merchandise is great, but save your purchases and questions for the online website, the website’s customer service is EXCELLENT!

A recently opened store in Town Center Virginia Beach. A great place to shop for furniture, home décor, bedding, curtains, any house hold accessories. They sell unique items that may be sold by local artists around the area, by helping them promote local artists to show their creative design. They also offer free design services with their In-​home stylists to make an In-​home appointment which a big plus. They have friendly employees and are very helpful. Great smiles flow through the store and create a friendly environment to shop.
I know they are a store that just opened and is still a baby, so not all the employees are going to know every fact about each item in the store, I work in retail and I know how it is to start at a place and still don’t know all the items in the store, that’s how we learn about products we learn together with the customer as we tell them facts about the item.