T-Mobile

I went into his store On Sunday, January 3^rd to get a new phone. As I walked through the door, my boyfriend and I were not greeted for minutes and there was 3 sales associates and only 1 customer in store. Klara finally «assisted» me in an unfriendly tone, asking how she can help us. She was smacking her gum the entire time and was rushing the entire transaction. Klara set up the iPhone quickly, and handed it to me, as if I knew how to log into iTunes etc. and was trying to rush me out the door. Whenever I asked a question, Klara would speak so fast that I could no understand her. Klara continuously rolled her eyes through our less than 10 minute transaction. Klara was going so fast, she put the iPhone on the incorrect line. While going over the contract with me, I barley understood what she was saying; as she was speaking so fast and smacking gum throughout our interaction. She stated there was no manager present that day and stated to, «try and call back tomorrow» in a very rude tone. I am thinking twice if I was to stay with T-​Mobile from this experience and will definitely NOT be recommending this company to any family or friends. I have been a loyal customer for over 9 years and do not expect to be treated like this as I walk into any store. I was trying to make a comment online at
, but could not access any comment links.

Everyone is friendly and professional. They switched out my sim card and answered all my questions quickly and painlessly. We went to a store in La Quinta first and had terrible service and ended up walking out. So happy with the stores in Vista!

I HIGHLY recommend this location. All associates are incredibly helpful and such a bubbly spirit to be around. Ask for Gabby, Mandy, Klara, or Gentillesse!

Wonderful staff! Everyone is so friendly and attentive. Great customer service. Me an my dog Snowy love coming to visit them.

There awesome supper friendly come check them out there’s a rep called duamell he’s awesome they will meet you’re needs

LOVE MY EXPERIENCE! Great people and vibe and they were quick to update my phone! Loveeeee this location!

T MOBILE sucks. My son’s phone broke, they sent him a refurbished replacement which by the way also broke within 2 months, sent the old one back myself. They won’t take it at the store you have to mail it in and now they say they can’t find it. REALLY. Well imagine that!!! So now I have to Pay $ 500 for a phone THEY lost. So sick of mobile phone companies thinking they can do whatever they want and people will put up with them because what choice do they have.

My first experience with cell phone service providers was with T-​Mobile, but after a few years was switched to a different company only because they carried the iPhones.
When I went into the T-​Mobile store last week, I was instantly greeted by a very young, yet capable, man. He immediately started answering our questions in a very professional manner. He didn’t have his own agenda and he provided very excellent service. I’m always amazed at how much information a cell phone store rep needs to know, and felt that he did his job very well.
My husband and I both bought new phones and had a very pleasant experience. I highly recommend this store solely because I met this young man.

Wow.
I had pretty much had it with Sprint. Lies, overcharges, horrible service, horrible phone, more lies… you get the picture. I was locked into a phone payment though, so I thought I had to suck it up and suffer through. Well SUFFER NO MORE!!!
I went to T-​Mobile and got the serious hookup. Not only did I get to change from horrible, sometimes it works sometimes it doesn’t service to 4G service EVERYWHERE, but I also got to dump my LG POS (better known as the G2). I didn’t just get another substandard, whatever phone. I got an iPhone plus!!! Wow!!! Now my phone is awesome, my service is perfect and I’m all smiles! How did this happen??? Three people…
Letty, Isaiah and Ryan.
These three patiently set us up, got us exactly what we wanted and did not make us feel like an imposition AT ALL (which is amazing since we had them working way past closing). Letty was freakin awesome (only way to say it). She got us everything we needed, the right plan, the right phones, cases, chargers, everything and she did it with a smile the whole time. I know this doesn’t sound like a big deal, but in this world, genuine customer service is SEVERELY LACKING.
Thanks guys, you made this experience not only pain-​free, but actually enjoyable and fun. That almost never happens in a phone store!!!
WE WILL BE BACK!

On 6÷26÷15, I went back to the shop to ask for help in unlocking my phone so I can use it on my upcoming overseas trip. Again, good service from their associates, this time, Isaiah and Lettie ! Brought in my laptop so the data could be backed up to it. Without hesitation, Isaiah took the time to follow through TMobile’s process for unlocking. I was there for about half hour. I just love good customer service !!!

Bad customer service. I’ve been with T-​Mobile for 10 years. If you go to a T-​Mobile store you will have to wait. It’s just the way it is. So I got to this store early. I was the 3^rd customer and there were 3 sales people working. I was taken by the manager. I had his full attention until another customer came in the store. He then seemed desperate to help that customer. He acknowledged her. Fine. She wanted to pay a bill. OK. I had by then decided which phone I wanted to buy. He asked me which color black or white. I decided black. He said they only had white and would have to order black. I took white. At this point as you probably know we are just getting started. It’s a 20 minute process from there. The other two sales people are helping their customers and every now and then they acknowledge the waiting customers and give them a «we’ll be right with you» everyone is fine. They know the deal. My guy gives me a line about the system looking something up and asks me if it is ok that he take this lady’s payment. How are you going to take her payment if all of the registers are being used and yours is «processing» my order? Whatever. Ok. He takes her payment and I stand back. By the time he is done taking her payment another sales person is done with her customer. So he calls her over and passes me off to her. She begins my purchase process all over. I say never mind and go to the T-​Mobile on Melrose and buy the same phone in black. FYI — Vista’s taxes are higher than Oceanside. Don’t use this store unless you have no other choice.

After being abused by AT&T since 2006, we finally decided to just stop being lazy and get rid of them.
And I am so happy that we did! From the minute you walk into this location, you are welcomed and made to feel so important. Whatever your circumstances. We were assisted by Letty who also runs this store and she is amazing. The most kind and considerate person I’ve probably ever met. She took her time to explain things to us and even stayed till after closing to make sure all three our lines were converted and taken care of. The store itself is well lit. It’s not a huge location but they make up for it with amazing customer service. It’s clean and bright and looks very space agey .
The entire staff was so helpful. But hats off to Letty for making this experience so easy and pleasant. No one wants to go through the paperwork hassles that come with new contracts. But she made it so effortlessly easy. We were there for some time and I watched how wonderful the staff was with every single customer that came in. I was so impressed and I am so happy I decided to break up with AT&T.
Totally recommend this location!!!

Customer service is great they take care of you completely and the management team will do everything in their power so no customer leaves unhappy

This is an awesome store! Great customer service plus the whole staff is very knowledgeable and understanding. Definitely recommend this store to anyone.

We had been with T-​mobile for some time purchased new phones and a new family plan for my wife an me back in late September after having just moved to the area. By the time December rolled around, we noticed that we were being billed for multiple accounts and for far more than the contract. When we notified them we discovered:
1. They didn’t cancel the old account we used to have
2. They made my wife change her phone number to take advantage of a special pricing program but turned out she didn’t have to
3. They sold us on a pricing program that was not available
4. We never received statements from them as they didn’t change the address in the system like we had asked them.
Not a huge deal when as you could just fix everything once you identify the problems. And if that happened, I would have no problem recommending them. Well after multiple visits to the store and countless hours on with support from T-​Mobile, we are 7 months later trying to get them to redress the over-​billing. I was told by T-​Mobile corporate that much of the issue has been trying to get the store to follow through with stuff on their end which makes sense as I had not had a problem with T-​Mobile before this.

This is one of the best Tmobile stores I have ever been into. Its very nice and clean. The sales associates there really nice to me. I would recommend this store to anyone!!!