Firestone Complete Auto Care

I needed 4 tires and replacement wipers. They went out of their way to get my car serviced quickly, especially after I let them know that I had a limited time that I could wait before I had to pick up my children from school. Great customer service!

My daughter was relocating from West Hollywood to Austin in Jan 2016. I contacted Firestone and asked them to replace my daughter brakes, change the oil, and to check all belts, hoses, tires, etc. We agreed on a price and they called me for pmt once they said repair was finished. When my daughter arrived in Austin I noticed she had no water in her wiper washer which after I put in was fine (it doesn’t leak) and I had to replace worn out wiper blades. However, the big thing is her brakes were squeeking bad. I took to a mechanic and watched as he took off the tires. The back brakes were old and worn out — untouched, the front brakes were some cheap pads and the rotors had not been turned. I had to have all the rotors turned (re-​surfaced) and all the pads replaced. Brakes no longer squeek. I explained that my daughter of 25 was driving across ½ the country and to please check the car before her trip and they billed me for brakes and check all. Brakes weren’t fixed and car wasn’t checked. DO NOT TRUST THIS SHOP

horrible, they trying to charge my wife for 4 spark plugs and 2 ignition coils — –$ 469.99
–4 spark plugs are $ 43
–they ask for coils $ 99.99 but in auto zone same are for $ 46.99
and for labor more then $ 200
I just bought spark plugs from them and replace everything in 15 min but nothing changed because the problem of misfire in 2 and 3^rd cylinder was in both injectors, so if u wanna loose money and ur time enjoy them^)good luck guys

Moises Davila and Jesse the tech were so accommodating, I felt that my car was in good hands. I really recommend this Firestone because of these two gentlemen!

I was told that the technician couldn’t put the center cap back on my wheels due to adhesive residue. I told that is true for two of the wheels, but 1 of the 4 is brand new. I bought a new one cause I was informed about it last I was hear.
When I came to pick up my car — I had to ask for my center caps. They were not given to me with my car key or with my wheel lock key!
I showed the service advisor, Jovanni, the condition of the new one. He couldn’t explain why that one wasn’t put on.
Jose was the service tech!

Let me start by saying that Ive used this facility in the past and have received what Ive paid, asked and expected, though appointments seem as pointless as walking in, but that just adds to my disatisfaction. To make it short, I walked in to get the synthetic oil change deal, all good and granted there. It started going downhill at time of check out. I was charged for an extra quart (outside of deal) and I believe they should have notified me, I was in the waiting room! an extra quart that neither the cars dealer nor other establishments have required me to fill. supposedly thats what their (firestones) system required.
After going back and forth I just wanted to walk out.
The «sales guy» tried to have me buy a new battery on the spot, saying they had to jump start my car and leave it running due to battery being that old. really? Again, i had noticed no symtoms prior to taking it there. And lastly, he tried to sell me a tire fix stating my tire was punctured and needed fixing. I took his advice and drove away and realized that my car felt extremely different than when I had taken it to service elsewhere.
I went and purchased a battery myself to which I got a second opinion and was told the battery still had plenty of life left, no signs of tire being punctured either; 6 months later I finally took it to oil change at a different place and oh boy does the car run smoother now, hence this review.
At first I thought it was the cars age giving in but quickly realized the crap generic synthetic oil they use is worthless, and oh, no need for the extra quart! Im disappointed at their up selling tactics. this place has become an avoidable one for looking to shime in on the ignorance of others.

I’ll start this review by saying I had a great experience here in December, getting a flat tire repaired. So when it came time to get an oil change and tire replacement, I decided to come here. What a mistake! I will no longer be coming here for any car needs, and I’ll be telling everyone to avoid them.
First of all, I made an appointment online last week, for 11am. When I arrived at 11, I got in line behind probably six other people, which was annoying but not the end of the world. When I got to the front to check in, I was told it would be a three hour wait (for an oil change and tire rotation… seriously?), with no apology or explanation. That’s fine, I needed the work done today so I said ok. I then went to wait at a coffee shop around the corner.
Around 2:30, I hadn’t received a call yet that my car was ready, so I went in and asked about it. The man working said he had called and I hadn’t answered (I had no missed calls or voicemails). He then told me I would need two new tires, which I agreed to. It then took another hour for them to do this. When all was said and done, it took 5 hours for me to get an oil change and tire replacement/​rotation, and no one had called me to ask about the tires. Perhaps there was a malfunction on my phone, but don’t you then try to call me again?
The man working there told me they have a new reservation system that always double books people. And judging from the reviews below me, this is happening a lot. So perhaps they need to change their system!
Needless to say, I do not recommend coming here. Which is a shame, because, like I said, I had an exceptional experience in December.

Don’t even bother making an appointment here because there’s absolutely no benefit. Take whatever time estimates they give you and double it, too.
I made an appointment for an alignment and was told it would take 1.5hrs. I drop off the car, and they say 2 hours max, which I guess is fine. I come back 2.5 hours later, and they tell me it’s not on the rack yet and won’t be done for another 45 minutes! Any apology? Nope. Just total indifference. When I asked what was the point of even making an appointment, I was told that there were three other people in front of me. I asked why they would even schedule an appointment for me at that time if it meant I was fourth in line, and the guy said he doesn’t make the phone appointments so he doesn’t know. I asked who made my appointment then, he goes into the computer to look it up, and (I kid you not) says «I made the appointment». Facepalm. Again, no apologies or any sense of contrition. Just a flat out IDGAF demeanor. Even DMV employees take more pride in their work.
First of all, why would you pencil me in for an overloaded appointment slot? Secondly, why would you tell me it’ll be 2 hours when I drop off the car knowing full well there’s 3 other customers in fronts and that you wouldn’t even get to my car in those 2 hours?
What more, while I waited I heard no less than 5 other customers get a 1.5−2hr estimate. No matter the job, it was 1.5−2hr. I was so tempted to butt in and tell them that the 2hr estimate is for when they’ll get to your car, not when you’ll get it back. Makes me wonder if that’s what they’re required to say at all times…

Not the worst place to take your car.
Pluses:
They seem pretty honest.
Work is competent.
Decent customer service.
Minuses:
Way over booked and employees appear over worked.
10 minutes on hold to make an appointment.
Prepare to leave your car a while.
A little pricey.
This place will do in a pinch.

Really disappointed, I came one day before I was told it was busy that I could make a appointment for the next day. I did and then I arrived for my appointment another rude guy was attending he said it would take 2hrs to get to my car, I said what about the appointment? He answered me it doesn’t matter just like that, resulted I was forced to waited for I had no other ride, 2:30 mins for simple inspection! I will never go back to this place again! Don’t recommend to nobody while waiting the place is packed the workers had to be driving the vehicles around the block u should see how they take off! Horrible costumer service! I should be able to give 0 star

I caught a nail in my wheel, so i drove by almost the end of the day, and this guys took me despite they were busy and packed with another cars.

I’ve been to this place a few times since moving to LA. The staff has always been very friendly to me and I appreciate their services. The only grievance I have is the amount of time it takes to complete simple tasks. My latest visit (with an appointment booked 2 weeks in advance) took 80 minutes to complete and I only had an oil change done. Usually I don’t mind waiting; however, I used to see a local mechanic in Seattle who would complete major car services in the same time it takes Firestone to complete an oil change. The time Firestone takes makes me feel that perhaps I should go to a faster, better company next time.

Used them to buy a set of tires and do the wheel alignment.
I am giving it 4 stars instead of five coz we had an appointment, left the car for them to work on it, returned after a couple of hours and the car was not finished. We had to wait for them to finish it. Other than that, car was great when it was done.
I did like the fact that they highlighted some repairs that needs to be made on the car (oil, air filter, etc…)

I’m not much for writing reviews, but in this case I had to. My battery kept dying and when I called AAA to replace it, they told me my alternator was bad. The shop I was at agreed, and I was ready to shell out $ 350. Luckily for me they took so long that the shop was closing and they weren’t going to get to me until Monday, but I needed it Sunday. They referred me to Firestone, which not only was open til 6 pm on a Saturday, but open all day Sunday as well! I came in and told them I needed a new alternator, and they said they’d confirm that. Turned out the problem was with the install of the battery, and I walked out not spending a dime.
They could have just agreed with AAA and the other shop and took my money, but they totally figured out yet real problem and fixed it for nothing. They even replaced a light that was bad just cause they noticed it.
I’ve found my new shop. Great hours, great mechanics and even better people!

I called ahead to ensure they were open for another 2 hours. Upon arrival, I was told that they’re done for the day and can’t see my car. I just wish I could have been told over the phone.
Don’t waste your time here if it’s within 2 hours of closing.
Also,
is a nonexistent email that bounces back. Nice try, nice miss, Firestone.

I usually only write reviews of bars/​restaurants, but this Firestone saved my July 4^th weekend so it seemed worth sharing. After driving from SF, I arrived in LA to find that at low rpm, my car was making a loud metallic rattling noise. Not wanting to deal with it, I procrastinated until Saturday night and luckily this Firestone was open first thing Sunday morning during a long weekend. I arrived at 8am, was greeted with a warm welcome, described my problem, and within 10 min they had taken a look at my car and determined that the heat shield was loose (consistent with what I had Googled in advance) and that it was a simple fix — just needed a bigger bolt to hold it in place. They quickly made the repair, and then didn’t even charge me for the labor/​part! Being a girl, I’m always worried auto repair shops will try to take advantage of my lack of knowledge about cars, and this place did not seem like one of those shady places. In the end, I was able to safely drive 400 mi back to SF. I’m so grateful for this Firestone!

I called to have a throttle body cleaning done, they said sure, bring it by we can take care of that for you. I bring it by the next morning and they say to do that, they have to charge for a diagnostic check to see what the problem is and do a Fuel Line Injection System Cleaning and will clean the throttle body while doing so. So they upsale me into having a diagnostic check ($ 99) and a Fuel Line Unjection System Cleaning ($ 89) done. After doing the diagnostic check they said that I needed a new Idle Air Control Valve replaced ($ 86.99 for the part $ 91 for labor) I called O’Reilly’s and bought the part for $ 42.99. I bring in the part and ask if they can put it in and negotiate the labor (it’s 2 bolts and an electrical clip to install) they said they can’t install my part. I pick up my truck and leave. Truck seems to be running better, so that’s good. But I look under the hood at the Throttle Body housing, and it’s filthy, like it was never even touched! There’s still oil on it so you can tell that the bolts were never taken off and the housing was never cleaned. I bring it back by the store, and they say we don’t clean the housing. We just spray Throttle Body cleaner in it is all. I said, so you don’t clean the housing, you don’t take a wire brush, toothbrush, rag or anything to clean out the inside of it like it supposed to be cleaned and you don’t clean the outside of the housing, cause it looks like nothing was done to it at all?!! They said no, we just spray the inside is all. Now correct me if I’m wrong, but after paying $ 200 for a job I could have done myself and bought a $ 5 bottle of fuel injection cleaner and a $ 5 bottle of Throttle Body spray for, seems like they did a half-​ass job. I am not happy that I paid $ 200 for someone just to put fuel injection cleaner in and ONLY spray the Throttle Body cleaner without cleaning it out properly with a brush or rag or something and clean the housing. Just seems lazy! I AM NOT HAPPY WITH THE SERVICE PROVIDED!
PIC is uploaded, does this look $ 200 worth of clean to you?!!

I was really happy with the service here. I got my brakes replaced in October and we had great service at that time.
My brakes started squeaking again and were really loud. I called and let them know and they were super nice about having me make an appt and telling me I was still under warranty.
My only complaint is that the «20 – 30 min» brake check took 1.5 hours for them to tell me what they thought. In the end, they were nice enough to replace my front brakes and got it done by the end of business that day.
They were friendly and overall helpful. I also was really happy with their warranty situation and think it’s a great deal.

I strongly believe that I have a legitimate concern here. If you have some time, definitely read this.
I go to UCLA, but I intern in Santa Monica. Therefore, I have to do a good amount of commuting between going to school and going to work. I drive a 2004 Toyota Matrix. The other week, I was driving to a basketball game and my friend noticed the front passenger side floor was wet. The next day, the back passenger side floor seat was wet as well. However, before I had time to get Firestone to take a look at my car, I noticed that the front passenger side floor dried up, but the back side was still fairly wet. Therefore, it could not have been a leakage under the dashboard from coolant or something. If it leaked from under the dashboard, the front should be the wettest. I figured it must have been a loose hose underneath the seat.
I took the car into Firestone to get my diagnosis confirmed. The guy, I forgot his name but he had broken glasses, did not even bother to check my car. He told me it was a heater core issue and coolant was leaking out. I explained to him my situation and how skeptical I was of his diagnosis. He reassured me that it was the heater core and that it happened to him before. He then repeated that he didn’t need to see it. He got my registration and then quoted me for about $ 810 for both a replacement heater core and labor charge. Why would I pay $ 810 for a service to solve an issue that the person did not even verify?
I took my car into the Toyota Dealership a week later (my floor ended up drying up for some reason and I poured more coolant into my car), and they confirmed my original diagnosis: It was a loose hose. They fixed it and I was on my way out… FREE OF CHARGE.
Firestone, you better make sure this does not happen again or you will lose more credibility.

They told me to make an appointment so I didn’t have to wait an hour and a half, so I did. I show up and they tell me I have to wait an hour and a half. So… why exactly did I make an appointment? They should at least warn people that the appointment actually does nothing to shorten the wait time so that one can arrange a pick up or something.
Oh yeah and it certainly doesn’t help that the staff that «greets» you acts like you’re putting them out by being there. Don’t come expecting any pleasantries like, «hello» or «how can I help you.» After all, it’s not like they’re getting paid to help you out, right? Seriously though the management here needs to retrain the desk staff and tell them to actually accurately represent wait times (or not misrepresent the appointment system).
Oh yeah and they have free WiFi with an incredibly creepy agreement you have to accept.