Magic Broom Chimney Sweeps

This place did a wonderful job servicing our gas fireplace. After countless calls to places all over the DMV area, this place was a few minutes away from our home. The people are very professional and courteous. The technician who came out was very knowledgeable, my husband was extremely impressed. We will definitely use their services from now on.

Dear Rona Kelley:
We made the mistake of purchasing a gas fireplace from Tri County Hearth and Patio and hiring Magic Broom Chimney Sweeps to install it along with a stone wall. Your company made mistakes at every juncture from the sale through the final installment. Although we signed a contract in July, the fireplace was not completed until December 21^st and the installation took exactly one month. The fireplace turned black with soot upon the first use and then stopped working again after your company finished the project. My wife and I had to read the manual and install the logs correctly to fix the problem. Then this summer we found the unit didn’t work once again! Tri County sales staff told us we had no warranty and we were forced to use another company. $ 435 and three visits from contractors later, we fixed your mistakes yet again. It is time your company takes responsibility for its poor performance.
The following is a detailed account of our experience:
July 2013: Signed contract for gas fireplace with stone wall.
August 31^st 2013: Paid 20% down and picked stone.
October 4^th: Emailed Jodi asking for timeline of installation. NO reply.
October 10^th: Called Tri County and asked to speak to a manager. Asked when the fireplace would be installed. He put me on hold. He then said we were «lucky» to get it scheduled as it was «rare to schedule so late.» It was obvious that NOTHING had been done and he just scheduled it on the spot.
November 21 — 26^th — First round of installation. Although the stone installation was not finished, the fireplace worked. Unfortunately, it turned black on the first use because it was left in a natural gas setting and we have propane
After two more visits finished. Then stopped working again in January. Had to fix ourselves.
August/​September 2014 — Unit didn’t work at all again. Told my Tri County/​Magic Broom that we had no warranty. Had to hire another company. $ 435 in bills to pay for other company plus electrician to wire correctly and fix outlets according to code.
Now it works, despite all the efforts of Magic Broom Chimney Sweeps to the contrary.
October 2014 — sent letter with pictures to owner and never received reply.
November 2014 — filed complaint with better business bureau and Magic broom has ignored them too.