Captiva Salon Paul Mitchell

I have been a Captiva client for the past two years. Kristina does an excellent job and is always professional and personable. The salon is immaculate and their prices are more than fair. I have never had issues with wait times as referenced by other reviewers. I highly recommend Kristina and Captiva salon.

I really like the layout of this salon– the wine and beer option is really neat and I look forward to it when I’m coming in after work to have my hair colored. The lather area is really relaxing and comfortable, and the sink doesn’t bother my neck when I lean back into it. The stylists are all very nice, I’ve seen a few, and all are talented (Taylor and Hope are awesome).
I had my hair done for a wedding here (I was a bridesmaid), and when I called about a price, I was floored. I was quoted $ 85 for a blowout. My hair barely comes past my ears, and I pay $ 35 for a cut. I told the receptionist this, and she recommended I come in for a consultation. I did this, and was quoted a lower price, $ 45. I’m really glad I was given this option, even though I still thought the price was still steep and the final result was just ok.
My biggest gripe with this salon is the wait time. I have to wait anywhere from 15 to 30 minutes before every appointment, and I always schedule in advance. Lately, I’ve been unable to schedule an appointment with my preferred stylist, because she’s always booked up. I’ve decided to look elsewhere as a result.

Best salon experience ever. Joey is amazing! You get a scalp massage each time in the Lather Lounge… I could stay there all day.

At Captiva, you end up paying for all the enhancements to your salon experience, but sometimes, you need to treat yourself.
As soon as I walked in, I knew this salon was different from the places I am used to frequenting. Everyone goes out of their way to make you feel welcome, and the extra frills make you feel extra special. I was immediately asked if I wanted a glass of wine, or coffee, or tea, and I sat in a comfy seat in the front area — wine in hand — while I waited for my appointment. I didn’t have to wait very long, but if I wanted, I could grab a cookie or make myself a cup of coffee, and I loved having these options. I stopped in because I had a Groupon (which is only available to first-​time customers), and because it was my first time here, I got a grand tour of the place. The salon is on one side, the barber shop (complete with a beer keg) is on the other side, and the lather lounge is in the back along with the color bar. The lather lounge is truly luxurious with a waterfall wall, relaxing music, and sinks that are actually comfortable to lean back into. My hairdresser did a great job from start to finish. My Groupon came with a «wellness ritual,» and I had my choice from a number of treatments. I decided on a paraffin hand treatment, and my hairdresser took care of my wellness ritual as well as my lather lounge experience, and my haircut. While I didn’t get the best haircut I’ve ever had (it’s hard to find someone who really knows how to cut Asian hair), my hair was cut with care, and I got what I asked for.
I don’t know if I’ll be back any time soon because I’m still on the search for a new steady hairdresser after my last one found a new job, but I will keep Captiva on my list of places to go for a haircut. It’s a little on the pricier side, but I would definitely recommend it to anyone looking for a good salon.

I had bought a groupon but could never get an appointment here. I was frustrated and disappointed, but they fixed the situation. They worked with me to find a good time for my appointment and honored my groupon even when it was expired.
My experience was great. My hairdresser was professional and knowledgeable. She cut and highlighted my hair. The end result was great and she really took time to make it look great and style it fantastic afterwards.
They took a bad experience and turned it around. Seems to be on par for prices for a woman’s cut and highlight.
Downside, no tipping with a credit card. I never carry cash and every salon I’ve been to has a tipping line. Luckily, I had a small amount of cash, but didn’t get to tip as much as I’d like because of this.
Overall good experience.

I’ve coming here for a little less than a year. I first came here with a groupon. Taylor always does my hair. I’m always happy when I leave and it’s a very relaxing appointment. There is water, coffee, wine, beer, or tea. There’s always cookies. The scalp massages are the best. Taylor always listens to what I’m thinking I want to do to my hair and always has great input. If you’re getting color they go over the pricing before hand. No receipt shock here. You know ahead of time.
Plus. And this is big for me. I know that the stylists aren’t going around a revolving door. I know I’ll get to see the same person when I come for my appointment. That’s super important to me.

I’ve been going to Captiva Salon for a few years now. I’ve had two great stylists (Casey and Colleen) and both do wonderful jobs. From my experience they’ll really take the time to discuss what you want to do and help you pick out the perfect color.
If you’re ever going to get your eyebrows waxed, try and make your appointment with Aref — I’ve never had a better eyebrow wax.
The only downside would be the front desk management and how busy the salon is. If you ever need to reschedule your appointment, it’s almost impossible to do so. I’ve been pushed back almost four weeks for a simple color. Try and keep your appointments if at all possible!

I have been looking for a new salon, and this isn’t going to be the one. I came in for a haircut/​style. I came in on time, checked in with the friendly receptionist and waited.
After 15 minutes of waiting, the receptionist came over and and said that my stylist wouldn’t be ready for another 15 minutes. I was not happy about this but I decided to stay because I had rearranged by Saturday in order to get my haircut in and didn’t want to book again. After waiting for a half an hour, I didn’t hear anything. I walked back up to the reception desk and asked her if anyone else could get me started. I had noticed other stylists were not working on anyone and I didn’t think it was fair I had to wait because the salon management did a poor job of scheduling. The receptionist said she would check to see what she could do. After maybe another 7 minutes, I was handed off to another stylist who was going to get me started in the Lather Lounge. All it was is a dim area with a waterfall window where they shampoo/​condition your hair. When I was put under the dryer, the stylist who was supposed to work on me came over, apologized, and took over my appointment.
I will say, this stylist was extremely nice and did an excellent job on my hair. It is not her fault that appointments were not booked correctly for her. I was happy with my cut and the service by my stylist. She is super talented and has a bright future.
The part that ruined my experience was the management. They did not come out to apologize or offer any kind of retribution. Also, when it came time to pay (actually process my Groupon), there were two people at the counter that seemed like they were management. I walked up and they ignored me because they were busy doing something with the computers… they could have looked up and said «I will be with you in a moment.» So I waited at the counter for what seemed like 3 or 4 minutes. They processed my Groupon, I left a tip for the stylist, and left. I should have said something about their service, but I really just wanted to get out of there, they held me up long enough.
I won’t be going there again, I expect a salon service to be friendly and accommodating. I understand a 5 minute delay, but a half hour and then for me to suggest someone else start me is ridiculous.
Although I had a great stylist work on me, I was so turned off by the management that I will not be coming back again. The funny thing is, the place wasn’t even that busy for a Saturday.

I love Captiva Salon. Before Captiva, I was going to a small salon in Wallingford where the hairdressers did not get any training once they were hired. Captiva educates all of their staff all the time! They are up to date on all the latest trends. They are also great if you are looking for hair extensions. Their prices are not that bad. If you are comparing them to Cost Cutters, then yes, its probably a shock. You get what you pay for. Its a friendly atmosphere and they use top of the line products. Kristina has been doing my hair for over 3 years now and she does an amazing job. She is so smart and has a great sense of fashion so if you are unsure what you want done, she can help you decide. They also serve wine at night ;) I look forward to my appts. Its a nice night of pampering and I come out feeling great. I highly recommend.

Great service… Experienced stylists, luxurious atmosphere. The only downside is that it is pricey so i cant afford to go there all the time.

The stylists are friendly and the atmosphere is nice. However, in my opinion is a bit overpriced. The services are the same as other salons in town and the surrounding area but are much pricier. The Lather Lounge and Color Bar do not warrant this pricing difference. My hair looked the same as other times I had gotten it done at other salons (cut and highlight). I was also continuously told about Paul Mitchell products and how I should buy them despite telling the stylist I was happy with my products at home. This made the experience somewhat unenjoyable due to the pressure to buy something.
After 3 services, I have switched to another salon but still constantly get emails despite trying to unsubscribe.

I give Captiva a 2. I’ve taken my time to think about writing this review. This visit will be my last. The prices here are absolutely ridiculous. I don’t mind spending my hard-​earned $ on my hair, but it had better be worth it. This place is NOT worth it.
First off, I don’t need my hairdresser carrying my pocketbook for me to/​from the door, the chair, etc. The Color Bar and Lather Lounge are a gimmick that I don’t care for. They want to make you feel as if you’ve gotten your money’s worth by doing these little extras. If I want the spa experience, I will go to a spa. I am ashamed to say I was suckered into adding color in addition to the highlights I went for, and ended up paying $ 80 over — totaling out to $ 215. I was suckered and fell for it because my hair looked like crap when I went it. The end result, instead of toning down the blonde highlight that I previously had, I came out with a head of red hair. Mind you, I did not ask for red, but somehow that’s what it became. I did not realize the full extent of the color til a couple of days later. To top it all off, there is no contrast between the highlights and color painted on so that it looks as if a bottle of one dimension of color was dumped on my head. The haircut was fine, but it was nothing more than a trim. And if you do go here, do NOT give them your email, cell, etc. They will continually bombard you with texts and emails.

From a man’s perspective, this is a luxury haircut.
The shampoo room is wonderful.
Get Kim, she’s the best.
You will pay for the luxury.
But, if you don’t mind, it’s worth it.

I went there because I was going from brunette to blonde for the first time. I didnt want a cheapy place to handle my hairs! My colorist was nice enough. It’s really weird that when it’s your first time they take you on a «tour» of the place that is rehearsed line to line. My color came out decent, not as blonde as I wanted. This place is GROSSLY OVERPRICED. I’ve learned this since moving to Chicago and getting my hair done here. When my hair was done the colorist took me to their store section and filled up a basket with products she thought (or was told to sell) in a basket that would be beneficial to my hair. She then placed the basket at the front counter and told me I could purchase it if I wanted. I could have done without this step. I just almost spent 400 dollars on my hair and youre still pushing me to spend more money. Ugh. Desperate as a used car salesman. In sure you could go to a school and get your haircut or color for about ¹⁄₃ 638 283 728 of the price.

I have been going to Captiva (on and off) for just over a couple years. I have had very good haircuts, and one really bad one. I’ll share what I’ve learned here in hopes that I can save someone from the bad haircut experience.
PROS —
~ Salon is clean, well organized and the staff is friendly
~ Their lather lounge is divine… I have had scalp massages before, and the lounge beats them all hands down (even the spa at the casino). I like having my hair washed, so maybe its just me, but even the room is relaxing (waterfall cascading down the glass wall, relaxing music, dimmed lights, no talking…).
~ So far I like the products they use. I never really used Paul Mitchell, but its pretty decent bang for the buck.
~ I did have one bad experience here, and when I let the manager know, they promptly sent me a gift card for a free haircut — they definitely want your business and want to take care of their clients.
~ I wish I could blow-​dry my hair as well as my (tier 2!) stylist does. My god, my hair is so perfect when she’s done with it
CONS —
~ Prices are a bit crazy… crazy like a car payment or dinner out at a fancy restaurant for 3! seriously. I had my hair dyed last week and didn’t think to ask how much it would be (my mistake of course)… the first haircolor application at their salon is DOUBLE the regular price. I’m not sure why since I don’t think she used extra product. It was a lot for a demi-​permanent dye. It was well over $ 100 for a single color (demi). They also charge extra if you want to mix in «a shot of red», for example.
~ You’d think they would throw in a hand parafin or something small like that when you are spending over $ 100 bucks, but nope. She offered to parafin my hands but it would be an additional $ 10 bucks. I was like… eh, I’ll skip it.
~ There are various levels of stylist, and as a customer its difficult to know what I need. I would recommend NOT using the lower tiers, as that was what resulted in my bad haircut. I think I have been using a tier 2, and have been much happier, though it does cost a bit more.
~ A blow-​out is $ 40…which is the same price as the salon inside Mohegan Sun! They do great work but that’s a bit too steep for me to just have my hair blown dry professionally

Aref is the best. He’s detailed and meticulous, very consistent. A great cut and style from a man, for men or women. Can’t wait for the new men’s Barber Shop to open!

I’m kind of on the fence about Captiva Salon.
On one hand, I have been pretty happy with my haircuts. My hair stylist is Aref and in general, he’s done a really terrific job making me look much better than I have any business looking. He really takes a lot of time and gets my hair looking right. I especially enjoy his attention to detail with my well-​coifed sideburns. I’m only partially making that up.
The lather lounge is also pretty… interesting. I do thoroughly enjoy getting my hair washed here, though I admit I find it a tad odd to get a scalp massage while I’m sitting next to someone else in silence and listening to the waterfall wall thingy.
However, they did recently increase the prices and I gotta say, it’s a little on the pricey side. I only get a haircut, and even that cost upwards of 35 or 40 dollars, which, once you start including tip, adds up fast.
Nonetheless, I like Aref, the people at the main desk was welcoming and friendly, and the haircuts themselves are very good. I haven’t gotten my hair colored or any of that other fancy stuff, so I can’t speak to that.
But when I get my hair did, I get my hair did here, and I am rarely disappointed.

Well. I did go back here once. It is posh and nice and relaxing. But, I told the gal working on my hair about my situation in life (I was broke) and I was there for a hair cut. She proceded to get down on my sad looking hair color. Its $ 100.+ for your first haircolor service. I left feeling less than happy. I have yet to be back. I dont know how I really feel about this place. Its nice if you have money for the services they offer and they do a nice job. But. eh. I wish the girl would have been a bit more sensitive with her comments. I knew my color was crap. I didnt need it pointed out when there was nothing I could afford to do about it.

yes, but if only they were still open on mondays!!!
i work a tuesday through saturday schedule and hard to get an appt with the hours they have now. really wish they would reconsider the monday
closing.
update …it now appears that they are open again on Mondays… I might be back!!!
Second update… just had really great haircut and blow dry from joey… he is really nice and makes sure you are happy with the results. Sadly they are now closed again on
appears it was only holiday hours when i caught them open on a monday.

Lots of services, super friendly staff. Go see Kim — she’s the only person in Connecticut I’ve let near my hair since moving here 2 years ago (I’ve been driving back to Boston every two months). Though I’ve yet to experience the Color Bar, it looks great — complete with wifi. All Paul Mitchell approved, they’re great. Go go go! Now now now!