Mephisto

I stopped in to buy a new set of shoelaces. Not one, but two staff members came to my assistance. They sat me down, removed my shoes, and, after finding the right length laces, relaced both shoes while I waited. When I mentioned I had bought the shoes there, they said, «No charge!»

Came in on a Saturday afternoon, we were greater by the two staff members and both my wife and I were treated to excellent customer service. The staff was very attentive, measured our feet and gave is several different sizes and styles to try on. When you spend this kind of money on a pair of shoes, you kinda expect to be treated this way, but it doesn’t always happen.
I ended up getting a nice new pair of shoes and my wife found a pair of boots to tell Santa about. I came in wearing flip flops (wasn’t planning on shoe shopping) and the sales associate pulled a pair of socks off the wall without me even asking so I could try on the shoes properly, then gave them to me since I was buying the shoes. Will definitely return for the boots from Santa soon.

I don’t like giving one star ratings. But let this be a message to the owners of this store and a warning to the consumer… I am a huge fan of Mephisto shoes. Have at least 10 pair. I will continue to seek them out and buy them… BUT NOT FROM THIS STORE!
My birthday was last Sunday and after breakfast at the Cheese Cake Factory, I wanted to buy a new pair of Mephistos. We walked into this tiny shop and were greeted by not one, not two but three sales associates. Can you say «out numbered and feeling crowded»?
We told the three that I wanted to try on a certain dress boot. I was told they didn’t have it and the manager looked on the computer to see if they could get it and said it was no longer in production. Okay… so my wife and I begin to look over the other offerings… as we discussed other option, the «I’m a commission» salesman would not stop interrupting us, distracting us and trying to hustle us. DUDE… shut up and quit with your pressure-​to-​buy crap. Maybe he was trying to impress the other two with his sales ability… which …BTW…did not exist!
We became so perturbed that without saying anything, my wife and I glanced at each other, turned and walked out… I was shaking my head and muttering about my disbelief at the lack of quality service when I noted my wife was silent as we walked up the street… I asked why she was so quite. Her reply…“I can’t think of one nice thing to say”.
YOU LOST AT LEAST A $ 400 SALE AND I USUALLY BUY MORE THAN ONE PAIR… could have been $ 700 to $ 800…Nordstroms please get more of the Mephisto styles…

As someone who has worn Mephisto shoes for many years, I was pleased to see that a store was in my general vicinity. On a lark, I decided to pop in.
My advice? Don’t waste your time. First, most of the shoes labeled Mephisto are of moderate quality in materials and construction at best. They are now made in places like Vietnam. They still carry the same Mephisto prices (quite high) but the quality makes them a poor value. Oddly, this store carries other brands of shoes. My second point is even more critical; Sima, the sales associate, should not be permitted to work in sales. My husband and I came in, dressed for a walk that we had planned after the visit. Sima immediately assumed that we were a couple of poor old people with no right to have her precious shoes. She was judgmental, arrogant, and her behavior drove us out of the store.
How the great have fallen. The inventory is mediocre and the service inexcusable. There are plenty of other options out there. Nobody needs this type of negative experience.

went in here to get a pair of shoes because I have some foot problems and I heard from a friend that mephistos were good if not a bit expensive, I was approached by the manager who was very knowledgeable about feet and shoes and actually measured my feet! I was a little concerned about the price after finding out the shoes were almost $ 400, so he went and found me a pair that was on sale, I wore them out of the store because they felt so good, after walking around for about an hour to do some other shopping my feet felt so good I went back and bought the other pair, I’ve been wearing them for about two weeks now and I couldn’t be happier, I would highly recommend this place if you need some good shoes!

This store has a new sales manager. I have shopped at this store for many years and have, until recently, always found the service to be good (contrary to some of the other reviews). This is probably due in part to the amount of business that I have given them. My recent experience with the new manager is the worst instance of customer service I have ever had. I was attempting to exchange some shoes. While this was clear from the get-​go (I had a Mephisto bag in hand as I entered the store), the manager went right into a heavy sales push and was only focused on getting another sale. He was not interested in listening to me and interrupted me every time I started to speak. He claimed that he held no responsibility for the shoes that I wanted to exchange since he did not know the sales manager who was there when I bought the shoes. When I explained that I saw this as the store’s responsibility and not that of an individual salesman he called me a liar and insulted my education. He did this even though his colleague, who was there when I bought the shoes, confirmed my facts. To say that this is a store that should be avoided at all costs would be a dramatic understatement. I really do enjoy Mephisto shoes, but I will pay extra and get them at Nordstroms.

I walked into the store and was greeted by the manager who was very engaged and helpful. A sales clerk came into the store and the manager retreated. tried on a pair of display shoes and they happened to be my size. The moment I slipped them on the sales person said «they fit perfectly». How does she know? No one took my measurements and she didn’t feel the shoe with my foot in it to know anything.
She went into the back and brought out a pair of shoes in the box and started to ring them up. I checked and it was a pair that was a half size smaller. When I commented she said «oh you wanted the other size — we don’t have those».
She offered to order them, but by then I had a very uneasy feeling that I was being hustled and all she wanted was to book a sale. I left and won’t be back. Too bad, as I love Mephisto shoes, and will have to find another place to spend my $ 400 on a pair of Mephisto shoes.
I wanted to take a shower after dealing with her.

Mephisto offers high end hand made comfort shoes ($ 375-​$ 485). some on sale @299
(not all sizes available).
definitely out of my price range but if my current shoes fail me, i may look at these
soles:
–a chart show the dozens of innovative gizmos in these shoes.
–attentive service, definitely angling for a sale
didn’t take too much of her time since i was just curious but not tempted to buy.

The sales people at this store have always been friendly and nice, however the manager is another story.
I was in the store recently when I noticed the manager arguing with a customer who had simply brought back a pair of shoes which had fallen apart. The lady tried to explain to the manager that she had paid $ 200 for he shoes just a few months ago and that the shoes had fallen apart.
The manager went on to say to her that he was the manager and would do all the talking? Whatever happened to the customer is always right? At Mephisto this old saying does not exist.
I felt badly for this women as she was basically told she was a liar and to leave the store.
I will not shop at this store while that rude manager is still there.

Talk about obnoxious hard sell! I walked into the Mephisto Store because I happened to be in Walnut Creek and knew I needed a new pair of flip-​flop style sandals. Although I ended up buying them regardless, I will NEVER set foot in this store again. The salesmen were vultures, one referred to my partner as «he» (c’mon dude, she’s got BOOBS!), and would not let up on trying to sell her a pair of shoes as well. Next time, back to The Walk Shop in Berkeley. They, too, can be a tad pushy on occasion, but NOTHING like this. Never, never, never, never again.

Had a very bad experience. Tried on a few pairs. Did not find the right fit. Salesperson was put off that he did not close a sale. Walked off very rudely. I will never be back.

great shoes… great service and a cool little store off the beaten path in Walnut Creek!
and yes, Mephisto does have sales… and if you go directly to this store, and they don’t have your size or the color you want… they can order it!