Tilly’s

horrible customer service. Whoever hires for that store should do the company a favor and fire her/​himself.

Low quality fabric for T-​shirt. Shrunk 2 sizes upon wash and dry. Throw money away here.

We just scored a really good deal! Jansport backpack for around $ 15.00! Their clearance was an additional 50% off. They usually have those types of sales and if you’re lucky you can find some awesome deals. The employees here are hit or miss. I’ve encountered really friendly associates and also some rude ones. Other than that we love shopping here.

Let me start off by saying that I really do love this location. But my recent experience was very poor. The sales clerk (brown wavy hair, nose piercing) was extremely rude and acted like it was a huge chore to apply a 20% off coupon. Throughout the entire transaction, she had a nasty attitude unlike anything I’ve ever heard. Had the coupon not expired the next day, I would have marched right back into the store and returned my purchase. Learn how to treat your customers right. In the future, I’ll ask for Dominic to help me, or anyone else in the store, for that matter.

I really don’t take pleasure in writing a bad review and this may just be the 2^nd one I’ve written. I’m an owner of a small business in WC. I took a break, walked around to look for a gift for my daughter. Came in here and found 2 small gifts for my daughter. I was standing by register alone (no other customer either) for 4 – 5 minutes before an employee showed up to help. When cashier (young lady w green hair) finally came I told her I wanted to see a phone charger. After making a decision on which phone charger to get, this employee decides to ring up a young lady (customer) who came after me and was returning a few items! Cashier was taking quite a while ringing up her returns and so I left without the gifts I wanted to get for my daughter.
I am writing this review in hopes that the owner reads this. I’m not trying to get the employee fired but Your employees needs training! I teach my employees customer service. My transaction was fairly easy: 2 items done! Besides the fact that I was there 1^st before the other customer. I was purchasing, the 2^nd customer was returning. My time is valuable and you just lost some sales.

Literally nobody here knows what they’re doing. The employees are so oblivious. My friend and I stood in «line» for 10 minutes and nobody helped. They helped like 3 other people though and totally ignored us? I said right in front of her (girl with huge white plugs in her ears) «this is really bad customer service» and she wouldn’t look at me and kept pretending she didn’t see me. Also there’s a guy (tan kinda Asian looking, sorry I didn’t see any name tags lol) I asked for help with my tillys card they gave me last time (the only time I ever bought anything here) and he really didn’t seem interested in helping me. He just said «sorry» and walked away lol. This store seriously sucks so bad it’s embarrassing I felt like I was going out of my way asking for help and they just ignored me. Oh also there were maybe 3 customers total in the store it was empty it wasn’t even busy, so I don’t know what they were rushing is for. Terrible!!!

I went here for shoes and bought a sweet pair of black «Go Pros», but two weeks later the seams on the side of the shoe were gone and I had to return to Tillys for an even exchange and I had no trouble there. But another two weeks went by and those shoes blew out on me, so when I went in to see what could be done the lady that helped me looked at me like a criminal accusing me of «being to rough» with the shoes. I board probably an hour max a week in these shows and I’ve never had a problem like this before. Who knows, maybe I’m the asshole and I don’t know how to use skate shoes properly. I used to board in my TOMS and they still managed to last longer than these vans… Maybe these skate shoes are not ment to be skated in. Point is, I was given no alternative option, the lady pretty much told me to fuck off (of course what I’m saying is verbatim). Learn from my example and dont shop for shoes here.

So we show up 45 minutes before closing. No music playing was what I noticed first. They do, as always have a nice assortment of tee’s, shorts for men and women and the kids section is great, too. Clean store, well organized and the prices aren’t too bad.

I have never been to a more terrible Tillys before in my life. I purchased a great deal of clothes as well as accessories from this Tillys. Upon trying to wear one of the accessories I noticed that the item was defected. I came back into the store to exchange the item for one that did not have a defect. I did not bring a receipt since 99% of places will allow you to exchange and item for the same product or in store credit. The short bald Hispanic man at the register alerted me to the fact that he needed my receipt to exchange the item for the same item. Without it they could not prove I purchased it there. However the item had all tags and Tillys sensors.. and they were ok with me walking out with it which contradicts his previous statement. Congratulations Terrible Tillys you have a new nickname and two fewer consumers. 6.99 for the loss of frequent buyers keep up the great work.

Sales clerk was extremely rude. She acted like it was a big inconvience to ring up my items. The dressing room attendent also acted annoyed when my daughter asked for a room. I will not go baxk to this store!

Really like this store. I walked out of ther with a pair of jeans and 4 tops and a super cute scarf…

great customer service and i like their socks

My 10 year old son was more than excited to have me take him to this store to shop for some Christmas clothes for him. I had seen this place and asked him if he knew about it, to only get the answer «of course dad!» Silly me! The store logo SHOULD have been a clue to me («If it’s not here… it’s not happening») but then again… until the day we shopped here… I guess I wasn’t in the «know».
First off, the store is in a fantastic location with easy access to the parking garage right next door in downtown Walnut Creek. Second is that the store is pretty large and laid out nicely. Men’s, women’s and kids clothes easily accessible and lots of great selections.
As a single dad, I am not the greatest shopper for kids clothes so as we were looking around, one of the workers there was pleasant enough to ask if we needed help. Turns out that «Dayna» was the assistant manager and is the reason I am taking the time to write this review. She was fantastic! Helpful, knowledgeable, not pushy whatsoever but a great help. It did help to remind her of the numerous discounts she would give us at the end, but she laughed and played with my lame attempts to be funny… so she scores high on the «cool» chart with me.
She was great to see her interact with my son and knowing all the «cool» stuff kids are into today! Lord knows I wouldn’t have even thought of the light blue «skinny» jeans… but then again… the word skinny and me have really NEVER been used together in over a decade!
So hats off to Tilly’s and to Dayna and Stephen who also helped us out! Great clothes, pretty decent prices and great attitudes with the customers!