Walnut Creek Ace Hardware

The store is compact but they have everything I need, the employees are super attentive, they jump in help you find your items and always make expert recommendations. I will never go to Home Depot again:)
Thanks Ace Hardware!

I live about 3 blocks from this ACE. My house was built in the 70s so I go to this store almost once a month. Every time I go to this location the customer service is good. If one emp can’t answer your question they are quick to find the person who can. I’m greeted every time I go in and even the music they play is good. The pricing is pretty good for a small hardware store. The selection of items consist of the most popular household items so if your going in to find specialty or heavy industrial items you may want to call ahead. I love the clearance items, they put there items I front of the store and you can really find some steals if you look hard enough. The store hours are good too. They stay open latter than some of the other ace hardware stores in the area. All in all a good option for your household and hardware items.

I’ve been coming here for years. I love supporting local businesses and this location has always been great. Good prices, plenty of staff and their customer service is great.

What a great store! Exceptional customer service!!! I had the privilege of doing a bit of doing at this store today. Was helped by three different employees. They where knowledgeable, helpful… and just a general joy. They helped me with the items I came for, they answered my random questions while seeing different items displayed, they shared different ways I could use a product & discussed future items I will need for my new gardening project.
Love this store & will make future purchases. Overall customer service was exceptional.
Thank you

A very nice, well maintained, and professionally staffed Ace Hardware. Not much else to say!

Very neighborly store, but small. Not a big fan of the employees there. They seem to gab a lot with each other like teenagers which many of the employees appear to be. While the employees are helpful, there are only one or two that I noticed that were knowledgable. The rest seem to go to these two guys for advice or confirmation.
The store itself is organized well for such a small place.
It will do in a pitch.

Very friendly, always helpful, and they always have what I need.

Doug was very helpful, he went above and beyond! Also, every other employee I interacted with was very helpful and provided a service beyond what I am used to.
I live in San Francisco, but my Folks live out here. I was running some errands for them and was so pleased with the level of customer service that I made it a point to write this review before I went to bed.
I walk in and a young man directs me to the key duplication area, said young man makes it a point to request someone at that station over their speaker system while I walk there. A gentleman greets me there and gets right to work grinding out eight keys for me. He informs me it will take approximately five minutes so I continue shopping.
I needed a screwdriver set and replacement battery to replace the battery in my Father’s car keys, also to have around their house for odd jobs. I could not dislodge the screw on the keys with the screw driver set for fear of stripping the screw. Doug went out of his way to track down the correct tool for the job and disassembled and reassembled the key for me. He even identified the correct battery I needed before it was completely apart.
Long story short, thank you Doug, and everyone else. (sorry I can’t identify you by name.) I wish you worked at the ACE Hardware in SF. I also hope that you are compensated by ACE for the spectacular level of service you provided me, and I’m sure for other customers. ;)
~ Best Regard, JB

Still my favorite neighborhood store… Had a small glitch in their online system with a pick up order over the weekend. They are ironing out some kinks. I wasn’t happy when I left the store initially. However, ACE made it right and they called to apologize. No system is infallible but when a business responds to it the way ACE did, it doesn’t get any better than that. Thank you, ACE!

Been wanting to give this ace store a review for awhile, but I was always busy. My faucet was leaking water and I know nothing when it comes to repairing house-​ware stuff. I took apart the knob that was leaking and went straight to this Ace hardware store. I was lucky enough to bump into a super nice, smart, PROFESSIONAL guy named Shaun. He took me in the back room and took apart my knob and then suggested what to buy to fix it. He even plugged the piece for me that fixed it and told me to just install the knob back on. He completely fixed my faucet for only a 8 $ purchase. Thanks again Shaun!

Wish I could give this place more stars as I’m a huge supporter of local and community businesses, but not after today. For the past 2 days I’ve gone into the store 4 times because I had to purchase additional items or exchange an item… every time leaving with more purchases. They are very good about exchanges of unopened, unused items but AWFUL about returns (even items that have not been used!). I had to return an item today that was NOT working when I opened it. I bought this 2 days ago and never even used it once. Had receipt, tag as well. When I told the cashier that I needed to return, I was surprised with her attitude. When I was willing to exchange for another working item, she immediately became cheerful again. I was even willing to keep the item if they were willing to make it work… just to appease them. Another employee was called to fix it but seemed so annoyed about it. Whole scenario was strange. This store makes customers feel bad for returning an item that doesn’t even work. They must assume every customer is out to cheat them or something? So 2 stars because they are good for little, last minute purchases. Will drive the distance to go where return policy is a little more normal for the bigger stuff.

I love this Ace Hardware store, I have recently remodeled my house and I was in and out of this store. The people there were always friendly and helpful. The store is not big but they carry everything. The tomato plants cost even less than HomeDepot. I will always go back to this store for my needs.

I’ve supported this business over the past 17 years, as part of a bigger effort to support local/​neighborhood businesses. Recently their customer service has noticeably nose-​dived — today was the last straw… they refused to allow me to exchange a set of castors (chair wheels), of which, one had broken during use. Along with their convoluted justification, came thinly-​veiled accusations ranging from «you didn’t buy them here» to «maybe they were never rung up». Not only is Home Depot less expensive, it carries a larger inventory and their exchange policy is completely Customer Service oriented.

We have been visiting the store for just over a year now and always receive high quality service.
We mostly visit the outdoor living section as we purchased a Big Green Egg from there last year. We have since been back a lot of accessories and rubs.sauces.
Every time we go we are always greeted so warmly. We are always offered excellent advice and given exceptional service. Throw in the great offers we get in the mail from Ace regularly as well.
I recommend anyone who likes BBQ to visit this store. All staff are very helpful but I would like to highlight Regina as someone who provides exemplary service.

Went there on a recommendation to replace an inner tube on a pull wagon with a flat tire. Doug was super helpful and friendly. He made sure that we got the right part, replaced the tube and filled it right in the back of the store. Rolling again.

I love this store. Everyone is so nice and helpful. I wished they carried a bit more lumber. This is always always my first choice over Lowe’s and Home Depot. Couldn’t be happier for something in town.

Downtown Walnut Creek Ace Hardware is a gem in our community. Our family has lived in Walnut Creek for close to fifty years. And in those fifty years we have been through a lot of home remodeling, major landscaping and home maintenance, and are still going strong. And through all that work, we have also been through the old Simon’s Hardware and Ginty Supply stores, and then many years of no hardware store at all. So when Ace came to Walnut Creek our long held hopes for a really good hardware store were more than realized. Going to the hardware store used to be a drag, and now it’s rewarding and fun.
This store is AMAZING! Its well-​stocked, orderly nursery is way more interesting than one expects from a neighborhood hardware store. Nursery manager, Jerry Neuman and his nursery staff are experienced horticulturists who can answer your questions knowledgeably. Browsing the nursery and buying plants on Saturday afternoon has become quite a pleasurable mood lifting habit for me.
The many experienced hardware, paint, household, etc. staff are accessible, friendly, and knowledgeable. If I could remember all their names, I would mention them here. Seeing the same kind people and talking to them across the weeks and years of my life is a community experience that gives my life a sense of continuity. And I never leave Ace Walnut Creek thinking I was just handed a line of nonsense by an inexperienced employee who doesn’t know what he/​she is talking about. If someone doesn’t know, there is always someone else who does. Everyone tries to solve problems with you and make worthwhile suggestions. And the product you need is almost always there!
Ace Walnut Creek has an amazing household gifts and decorations section. The woman who runs this department is creative, resourceful, and artistic. I am forgetting her name at the moment, but that’s a reflection of my memory, not the value of her huge benefit to the store and customers like me.
Of course, we all know about the overhead train, and how children can make the whistle blow. This is just another touch of neighborhood feeling given to the store by its creative and imaginative people.
Needless to say that if Downtown Walnut Creek Hardware ever disappeared I would feel a great deal of personal loss, both for the people and the products I find there. I would just have to move out of town and go in search of another community store like Downtown Walnut Creek Hardware.

I Am not much of a handyman when it comes to home repairs. The door locks on my back and garage doors are frequently used and abused by all family members to the extent that every few months I needed to tighten the screws. Finally after one door was rendered unusable for far too many months I took both locks apart and brought into my local Ace Hardware store. Jay waited on me and took the better part of 30 minutes to help me solve my problem and get me the right parts. All that I needed were a couple of 35 cent washers. That is what I call great customer service!!! The walnut Creek Ace Hardware Store lives up to the advertising jingle: «Ace is the place with the helpful hardware man!» Thanks again, Jay!

I went in yesterday to pick up a fridge water line… Got the kit and immediately got confused as soon as I opened it. Went to you tube and google, and was able to figure most of it out. Ended up dropping a part, so had to go back to the store to get a replacement. The gentleman that helped me yesterday was able to help me again. I was still confused by some of the pieces, so the asst manager opened one of the kits and walked me through the whole process. I am so thankful he did. I now can use the ice and water feature on my fridge!
Basically, this is a small store with a great staff. Thank you!

I leave in-​between this Ace Hardware and Orchard’s Hardware Supply on monument. Depending on what I need I would almost always rather go to Ace Hardware because of great customer service that I always receive from this store.
The prices might be a couple of cents higher then the big box stores but they usually always have everything that I need.
On my last visit I was building a shelf for our pretty little cats and I needed some brackets. I called first like I normally do just to make sure they had everything I needed and like always they pick up the phone very quickly and was able to answer my question.
When I headed over to the store I told them I had called, and the man who I spoke to on the phone helped me and I was out of the store within 5 minutes.