Walnut Creek Chrysler Jeep Dodge Ram

Live in Dublin but take my 2015 Jeep to Walnut Creek Chrysler Jeep Dodge Ram. Excellent work, professional, send reminders and prices reasonable. Would recommend to others.

Great experience at Walnut Creek Chrysler Jeep Dodge Ram. Just moved to the Bay Area for a bit for work and needed to get my Grand Cherokee’s oil/​filter change. I work in Walnut Creek so making the appointment and scheduling a shuttle was so easy. I’ve been to auto places before where the shuttle is unorganized and not timely… this was the opposite. I was able to drop by car off at 8 and get to work before 9!
Jose, my specialist was great. Quick, efficient and a fantastic communicator. Called me when it was done and explained to me about my tires and the life they have left. I knew nothing about tires and he explained to me exactly what he meant in lamens terms referring to the specifications of the tread.
Really great experience overall! Will return with all my Jeep needs in the future living in the area. I love love my jeep and want to make sure it stays in mint condition!

I took my 2015 Ram in for a check engine light that a different repair facility was unable to fix. Ms. Ponce, the service writer, took great care to see that my truck was correctly repaired and returned to me on time. They did a great job and my truck has run flawless since.

Brought my new jeep in for an oil change and tire rotation. It was a Saturday morning, I drove up and was met by a very pleasant Service Adviser by the name of Alma. Alma took my information, invited me inside and got me on my way in a few minutes. The service only took 90 minutes but I opted to leave and do some errands. As promised Alma contacted me when the jeep was done and told me it would be ready whenever I decided to pick it up. When I arrived Alma took care of all the paperwork, explained the work done, called for my jeep and told me if there was ever an issue to please let her know. My jeep was delivered to me clean, all fluid levels checked and topped off and I was on my way. It is special when a service adviser makes you feel as if you are a VIP and that was accomplished by Alma. Her customer service and the departments ability to get my jeep done on time as promised earns Walnut Creek Chrysler Jeep Dodge Ram five stars on this review.

Check engine light on new car. Oh no… Come in on a Saturday without an appointment and fear the worst. How am I going to get to work on Saturday? They couldn’t get me rental on Saturday since it was after 12 (places closed) but I got a shuttle home and a rental (paid by Chrysler) for Monday Morning… Okay not so bad.
BUT EVEN better they track down a part at another Jeep dealership and have the car fixed for me on the same day. So I didn’t even need it.
Great customer service, quick fix. Applaud the effort! Alma in service was great.

Unfortunately I am here to echo the concerns regarding the Walnut Creek Jeep service department. I Purchased my brand new Jeep Wrangler on Sunday. Sales was outstanding. Tuesday Morning it wouldn’t start. Huge bummer. When I called the service department I hit the we don’t really care wall. Yes they helped me but not without being prodded. I felt like I was in the twilight zone. I just bought a brand new $ 40,000 vehicle and this is what I have to deal with. I spoke with Ray Ortiz, he may be a good mechanic (this came from the General Manager Judy) but he is a customer service nightmare. There needs to be a «oh crap drop what you are doing» protocol when a brand new customers car wont start. Clearly there is not.
After the initial conversation I had to call for updates. Ray did not call me to let me know the car was there and what they found. At this point he said he would call back within an hour with more information. 3 hours later I had to call again. When I asked him to keep me up to date, specifically stating the more information the better, his voice went up 3 notches in volume and he started being very sarcastic and rude about my need for more than necessary communication.
As fate would have it when the car was dropped off it started up right away. Booo. So of course the automatic assumption was operator error. These people are very arrogant if they think I didn’t try an ample number of times before calling to have a flat bed pick up my new rig. So they kept it overnight. Guess what happened in the morning? It wouldn’t start. Imagine that. Ray did call me right away, and the problem was solved very quickly. During the course of this very stressful debacle Ray had told me that when they did fix the problem they would clean up my rig and top off the gas and drop it off. Well they dropped it off… that’s all. When I got home the drivers side carpet was dirty and the gas tank was lower than when they picked it up. Another words no top off. And dirty to boot.
This part is for Both Judy and Ray: I had a wise contractor boss tell me one time (of course it didn’t feel very wise at the time). In the trades and I would think in the auto service trades as well, craftsmanship is a given… what makes the difference between a good customer experience and bad customer experience is the CUSTOMER SERVICE. Another words, I have no doubt that Ray was a great mechanic. He’s the car guru. But if he cannot translate that into a good customer experience, well then, he has failed. And in my case he failed.
One other side note. And this is the primary reason I am taking the time to write this review. Judy was very surprised to hear that ANYONE would complain about Ray. Ignorance is bliss. Read your reviews Judy, that’ll take the surprise right out of you. Good day.

I knew that when I finally found myself to be in the market for a new car, it wasn’t going to be easy; I had awful credit, a run-​down car to trade in, constant moving which resulted in no permanent jobs or living scenarios and I’m young. I did my shopping around on
and extensive research on dealerships even after being severely taken advantage of by one local dealer with not only of my situation but my lack of experience in this category.
I was losing all hope until I met Monica, David, and Alberto at the Walnut Creek Jeep dealership. Not only were they patient with me, but they made me feel like there was hope and it was possible. With continuous effort, and time; they were determined to help me get the car I wanted because they wanted me to be happy with it, not because they wanted to take my money. They made me feel like I could achieve something despite all of my negative, and difficult obstacles I carried along. They worked as a team and bent over backwards for me all while filling me with confidence and positivity that it’ll all work out for me.
Now, here I am a month later with a car I love and a payment I can afford and if it weren’t for the three of them specifically, I wouldn’t be sitting here writing this review.
Thank you to the entire team at Walnut Creek Jeep, but more importantly to Monica, David, and Alberto for all that you’ve done for me but also have shown me that anything is possible if you set your mind to it.

I decided to try Walnut Creek Jeep service because Stoneridge is so terrible. I was very happy with the service department overall. They got me a car to drive for the day from Enterprise right down the street and allowed me to return to the sales department after hours and took care of everything for me. The sales department were super friendly and helpful in getting my car to me after hours from the service department and helping me cash out. The only thing I’m not sure about is that they didn’t top off my diesel fluid all the way and when i called to ask about it, they told me that they only recommend filling it to ²⁄₃. I have never heard that before but I don’t know that it’s not true so overall, I am very happy with them.

Although they haven’t sold me a jeep yet, they are doing everything they can to make sure I get the best deal possible. Greg is very patient and extremely helpful. Doesn’t give off the car salesman vibe. Just honestly wants to help me find a jeep and wants to help me get the best deal. Go see Greg and he will help you find the perfect car!

Review is only for new sales, as I have yet to service my new car.
Mohamed, Will, And Dave (sales mgr) were all fantastic and super helpful for my wife and I in the purchase of a new jeep. we had not bought a car before and they helped us through the entire process. They didn’t push us into any model, or feature we weren’t interested in. They helped us accommodate every request we had, and even helped us evaluate all our potential options to dwindle us down to the perfect car.
It did take a tad long, but we had multiple trade ins and it was a busy Saturday. We can’t thank the team @ Walnut Creek Jeep enough! Mohamed has blown my cell up for a week making sure everything is in order and works great. love the commitment.

Came here recently to help a friend look for a new vehicle. Sales person we were introduced to on the floor had very little knowledge of the models on the floor and even misspoke on several «features» the car supposedly had but was not listed anywhere. Could not adequately describe why the vehicle was better than competitors in the same class. All I was told was this car is best in class over and over– but on what?

Keith was a most patient and kind sales person. The service department has been great — servicing our various vehicles since 2000.

Just purchased a used Grand Cherokee and the experience was fantastic. William was extremely knowledgable, very personable, and took great pride in showing all the features of the vehicle. It was a no pressure sale, and I felt like they worked with me to settle on a deal. Very happy with my new car!

So much better! Their service all around today was great and they went above and beyond to wash my car and put on new jeep stickers on my windshield, very impressed with the improvement in service.

I take the CARE of my car VERY seriously. Finding a good JEEP dealership in the Bay Area turned out to be a painful experience until I drove some distance to The Walnut Creek Chrysler Jeep location.
I have been dealing directly with Ray Ortiz, the service manager. He has many years invested in this dealership. I really like that he has hands on experience as a senior level technician as well as the Manger of Service with this dealership. Ray is respectful and very competent. The safety of my car was paramount and he took my concerns as immediate! He made sure my list of «must haves» were checked and fixed. He test drove my car with me and sent me off with a sense of comfort and trust.
The Art of Exceptional Customer Service must come from the heart. When the service is genuine and really caring it always makes us wonder if that is a skill that can be taught.
Ray’s attention to detail and his ability to listen sets him apart from my former experiences with other dealerships.
I am left with a lasting impression. Ray Ortiz is a truly fine individual who will always care deeply about the quality of service he provides.
Thank you, Ray.

This review pertains to the service department at Walnut Creek Jeep Dealership.
WARNING!
POOR CUSTOMER SERVICE!
The Walnut Creek Jeep Dealership service department’s level of incompetence is simply unimaginable. We brought our daughters Jeep liberty in for an issue with the steering. They diagnosed that we needed to have our entire steering column replaced which we paid $ 1200. My daughter drove the car home were it sat in our drive way as our daughter went away to college.
Worried that the battery would discharge I took the car for a drive. As soon as I got onto the highway the steering wheel was so lose that I felt I did not have safe control of the car. I immediately took it back to Walnut Creek Jeep. The next day I get a call to pick up the car as they found nothing at all wrong with the steering.
Knowing that I was not going to let my young daughter drive an unsafe vehicle, I asked to take a test drive with the service manager «Ray Ortiz». I brought along a friend that buys and sells cars for a living for the test drive and he found the same lack of steering control that I had felt. I asked Ray if we could pull over and have him get behind the wheel but he refused to do so. He said that he could see that when their mechanic replaced the steering column that they did not «center» the steering wheel.
When we returned to the dealership I got him to agree (reluctantly) to perform a full front end safety inspection so I would know what else was causing the lose play in the steering.
A few days later I received a call to come pick the car up. When I got there they said there was a $ 159 charge since they found nothing wrong. Fortunately I was able to play the message for Ray (he didn’t seem to remember anything about the car) where the service writer confirmed there would be no charge. Looking over the invoice I seriously doubt they performed any safety inspection at all, nor did they ever «center» the steering wheel that Ray claimed did need to be done.
We drove the car only to find the exact same unsafe lose steering! I will now have to take the car to a different dealership and pay to the cause of the unsafe steering properly diagnoses.
My advice is to STAY AWAY from the service department at this incompetent dealership!

This review is for the service department. I decided to use this dealer instead of the Concord dealer since they’re open Saturdays. The appointment set up was smooth and easy. Dropped off the car for a recall and received a call 3 hours later for pick up and they washed the car as well. All in all, had a good experience with the service department which is not easy to say at any dealership.

After several attempts to *like* the service department at McKevitt Jeep in Berkeley (It’s closer to where I live), I returned to WALNUT CREEK JEEP even though they are twice as far from where I live and because my previous two service experiences with Walnut Creek have been very good in terms of service provided as requested, professionalism, and no surprise fees. Quick background: my 2010 Jeep Wrangler and a pre-​paid service agreement were purchased at a Carson City, NV, dealership in 2010. Since moving to the Bay Area I’ve taken my jeep to San Leandro Jeep and more recently to McKevitt Jeep in Berkeley. Despite having paperwork and a maintenance schedule validating the pre-​paid service, San Leandro and McKevitt Jeep would repeatedly charge me for the service for which I would then have to explain to them that I have a pre-​paid agreement.
I returned to WALNUT CREEK JEEP today for service and was greeted by KEVIN BURTON, service advisor, with professionalism and competence in terms of handling the pre-​service agreement. No verification on my part was needed since they had the purchase agreement and service schedule in their computer system. Additionally, KEVIN made sure that their record of services required for my model matched the maintenance schedule copy that I received when I first purchased the Jeep. Additionally, he reviewed all my invoices from McKevitt Berkeley and found discrepancies in what they actually did during previous service visits. Basically, McKevitt Jeep did not adhere to the prescribed maintenance schedule.
KEVIN at WALNUT CREEK JEEP was an absolute joy to work with today. He seemed just as concerned as I was that the service agreement had not been followed and promised to have my car to me within sufficient time to make a planned appointment in Berkeley. He held true to his word and even sent me home with an additional air filter that should’ve been put in my Jeep the last time I took it to McKevitt Berkeley. THANK YOU, KEVIN, and WALNUT CREEK JEEP for helping to rebuild my faith in Jeep service.

Went in for an oil change on my 2014 Ram 1500 with 5.7 L Hemi. I asked about any required service at 30k miles as I was at 27k. Was quoted $ 900+ to change spark plugs clean fuel rails and flush brake fluids.
Problem is that none of this is required per the manual. Spark plugs are specifically noted to be changed at 100k or 10 years, no mention of either of the other 2 items they indicated should be performed.
I won’t be going back there again! Watch out if you do!

Worst service department I’ve ever had to deal with. I bought my Jeep there and have gone several times for service issues… same BS on every visit.
This starts at the top with the service manager Ray and trickles down to all of their advisors. They are clearly on a commission. They assure you that your car will blow up and your warranty will be voided if you don’t service the car more frequently than the factory service manual suggests. Manual says trans fluid flush at 90k, they start selling you at 30k with a fear-​based full court press. Complain about drivability issues under warranty, they charge you $ 150 to «diagnose» which they don’t refund when they can’t replicate the problem or fix anything. Send your wife in and they try to sell a $ 2,000 brake replacement and new tires at 15,000 miles.
This dealership WILL lie to you and rip you off, go anywhere else for service.