Walnut Creek Honda

Great customer service from Eric (sales) and John (finance). No hassle. They even found me a slightly better interest rate than I expected. More importantly they didn’t give me wrong information unlike a certain dealer in Daly City (a person there totally did not know the facts about what she was selling). The whole experience in buying my car was so casual that I felt like it was a trap… But it wasn’t a trap. Would recommend.

I took my car here to have an oil change. When I came to pick up my car i was told to wait for a service advisor. I stood there by my car for a while, no one came to speak with me. I then left and my wife notice that there is a recall for inadvertent air bag deployment. I wasn’t made aware of this while picking up and I called to follow up. They stated that the parts were not in yet and that I needed to call for an appointment. I didn’t appreciate how I wasn’t informed of a serious safety concern regarding my vehicle.

I purchase a car from David on use cars sales, this guy he’s not ones all he cares is about making money. I wen to the diler to trade my car for other one that I like there so I told david how much I wan for my trade in and he told me okay w are giving you the money u wan for your trade in, so when w wore doing the paper work I look at the numbers and I told the guy the notary person hey was up with this, so the guy david was not been onest they didn’t give me all the money I was asking to get for my trade in, the only reason why I didn’t do any thing is cause w love the car w purchase, so, this scank bag he’s not onest so please be aware customers when u walk in to this diler, specially if this guy comes to you, I don’t understand how they have people like this working there, his name is, DAVID, hes about (6)foot tall he’s ball head, so when I purchase the car I told DAVID hey my car doesnt have the floor mats and he told me those cars don’t come w it so I when and look at other car the same like mine and I told DAVID why u told me the my car dosnt come w those carpet mats he was laying about it, so he told me I’m going to give you my employment discount so those floor mats the price was$ 250 and I go to the parts department to buy them and I ask the employ it hey what is the price off those and he told me $ 250 so I was okay where’s my discount 0, this freaking guy is not onest I’m on the market for other car now but I won’t go back cause I don’t wan to be on the same thing, they need to get ready off this guy he’s not onest person, so please customer of walnut creeck Honda diler be carefull, I don’t wan you to get rip off like I did, but I have to said I love my car I bough from there that’s the only thing, but the bussines was very very bad not God at all, I hope the manager check this review, I purchase the car on Octoberof 2015

Just purchased a used car with my daughter from WC Honda. The whole process could not have been better. Luis Padron was great… knowledgeable, helpful but never pushy. Great service!

On NYE 2015 I was intent on buying a car so my husband and I went to Walnut Creek Honda to browse while waiting to hear back from Concord Honda about my financing. Neil Febus was the salesman who helped us. I test drove an Accord EX and Neil took the time to explain the car’s features and we drove around to get a really good feel of the car.
As it turns out, I purchased a 2016 Accord Sport. What was really the deciding factor was the personalized service I got from Neil and great financing I received from Honda. Not once did I feel any pressure, and even got to customized my car. The hardest part about the whole process was deciding which car to buy. And to top it off, Neil took the extra step to pair my phone with my car (which I probably wouldn’t have figured out) and explained in depth my car’s settings and other features I wouldn’t have bothered with if he’d not shown me. He even called to follow up to see how I’m enjoying my car. Needless to say, I’m a very satisfied customer. This was the best car buying experience.

I got a wonderful deal on my 2013 Honda CR V. I was nervous since it’s my first car that I am fully accountable for, but thanks to my family and girlfriend was able to get the car I wanted at a really decent price.
I tried many times to call the Honda of Stevens Creek since it is a lot closer to where we live but they apparently never answer their phones. But Jennifer at Walnut Creek responded to my phone call and emails right away. I drove about an hour to get there and it was well worth the trip. Jennifer was very nice, helpful and I felt very comfortable with her. All the staff that we interacted with were also very nice and approachable. All in all, it was an eventful and rewarding day for me.

I’ve been going to Walnut Creek Honda ever since we purchased our Honda Odyssey. We love the customer service here– they treat everyone very well. Probably because they are family owned and not a big corporate store.
Recently I worked with Adam Fladeboe in the service department for my service needs. He is very professional, honest, knowledgeable about cars, and provides excellent service. He took good care of us during our recent visit which made us happy customers!

How things change… First, Skarland, the wonderful down-​to-​earth woman service advisor is gone. She was awesome because she was incredibly honest, experienced, and warm and made sure requests for old parts or new product packaging were honored. She was the best. When she was here, service packages included what you needed as stated in the manual *plus* timely preventatives. She was truly an Advisor.
Second, as of 2015, the service package for 90k doesn’t even meet the basic Honda requirements in the service manual. (What does that say about a place when the minimum work is not standard? :() I asked to get a quote for a «customized» package based on the ACTUAL requirements of my car. However, the service advisor I got today, Dave, was knowledgable and polite, so I appreciated talking to him. I look forward to getting his response with the work order estimate. I do have faith in the service techs themselves at this autoshop, and Dave seems nice. But if I had not known my service manual, and called around for multiple bids, for periodic maintence shape… :(!
ADDENDUM: The last time I came in, I got service advisor Bob Wicowzski and I didn’t have time to price compare. Bob was really nice and a good listener, but I was stuck with a really high bill. (So always get multiple inspections and bids. Always.)

This is the best service facility I have ever encountered.
They only recommend fixing things that clearly need repairing and do an excellent job.
Their prices are certainly higher than the average car repair shop, but it’s worth the price to get quality work done.

Ask for Larry Silk if you are looking to buy/​lease a car without any hassle. Larry did an amazing job throughout the whole process. He wasn’t pushy at all and he actually listened to what we were looking for.
I will definitely come back for more business and also tell my experience to my friends. Thanks Larry and Walnut Creek Honda.

I had a great experience here! I called asking about the availability of a car I saw listed on Craigslist and I got to speak to Randy. He was so kind, helpful and very attentive. He was a pleasure to speak to.
Because I was only able to get to the dealership by 7pm, I didn’t get to speak to Randy in person, but he recommended me to his coworker Dave, who was just as pleasant! Got to go for a test drive and then we spoke about numbers of course. He had a down to earth personality and I felt no pressure from him at all. I really appreciated that.
After all my questions were answered and a decision was made, I went ahead with the purchase and went through financing with John. By this time, it was way past closing hours! They closed at 8pm, but I didn’t leave until 10pm or so! John was so comforting, friendly and funny too. I kept apologizing for keeping him and Dave for so long, but they insisted that it was alright.
Overall, I really enjoyed my time at Walnut Creek Honda. A HUGE thank you to everyone who made my experience there a good one! :) I am IN LOVE with my Mini Cooper!!! You guys are THE best!

Bad experience with a warranty I purchased. The company funding the money back gaurantee has gone out of business, but I’m told that the dealer will provide a credit for the amount which can be redeemed in the service center. My warranty expires shortly, so we’ll see how this works out.
3 stars because I’m unhappy about the situation. However, I will increase it to 5 stars if they follow through in a few months and provide the credit.

I wanted to give these guys a chance because they were closest to us with the car we wanted.
They were slow in responding, I had called them twice about both trade-​in value and price matching. The primary person I dealt with, Eric, who believe is the head of the Internet sales department just had a really bad demeanor on the phone.
I called up to ask for an initial quote of a trade-​in, and their reaction was abrasive and rude. When you have online tools, autotrader, and other dealers willing to give you a quote, you should at least acknowledge the customers perspective.
If it’s difficult to have a direct conversation on the phone or price match, imagine how much more challenging it is in the dealership.

I had a great experience at Walnut Creek Honda, specifically with Matt Pence. Took me out on a test drive and spent time with me showing me models that I was considering. Matt was not pushy, he didn’t talk like your stereotypical salesman saying anything to sell me a car. He was knowledgeable and courteous. Talk to Matt, he is the best!

Just purchased our 2016 Honda Accord, EX-​L HS Navi, sensing. This people are the best, had a chance to work with a few people. Victor, Zack and Jeff. There people were so nice and were able to help us during all of our buying process. They worked with the banks to get us the lowest interest ever while other dealer didn’t it. They were very polite and did their best to make us feel as comfortable as possible. Thank you Walnut Creek Honda you guys are the best and we felt like home.

I am wondering if the folks at this Dealership read Unilocal or if they care what is posted about them. I have tried for DAYS to get someone from service dept to call me back, and tell me if the parts they need to repair my car have come in or not. Worst part is, I was told they were ready to do the work (it is something covered under warranty… I wonder if that has something to do with the delay).So I took a day off and showed up to drop off my car. I got halfway home and they called to say that NO they’d made a mistake and they don’t have the parts. I took off work for nothing! Now, it has been ONE MONTH and still nobody has called me back. I have left messages, and today I spoke with «Jeff» in Sales, who promised me they’d call me back today. Yet nobody did. I have deal with David Maury, who never got back to me, and Dave Trzesniewski, who I think is the «manager» of the service department. The irony is, we are actually considering a new car purchase and would love to buy a Honda. (The car itself is fine, and I didn’t buy it from Walnut Creek Honda). We will AVOID this place for our next car purchase, even though the dealership is close to our home. Goes to show you, if you don’t have a decent service department, it will affect future sales.

Just had a great purchasing experience with Victor Harris. He was well-​informed about our 2016 Pilot. He was very kind and responsive. We had to wait several weeks for our car, and he updated us regularly which I really appreciated. Would definitely recommend Walnut Creek Honda and Victor Harris.

They perform good, and reliable service for my 2012 Honda sedan… so no problems there… however, they are not speedy; so if you need your car anytime soon, just forget about it because that ain’t happening – ever!
Other than that, the main reason for my posting this is to comment on the service department’s on the phone customer service. Simply put, they sound hurried, and almost irritated about giving you the time of day… as though they had better things to do than fielding your questions, which last I checked is why they are there in the first place.
Here are some examples of what I mean… talking over you; not listening (I already told you, why are you asking again!); irritated tones… it’s just whatever.
Anyway, as I said, I do like the service that they have performed for my car, so I will continue to see them, however, I will bypass their ill-​tempered customer support staff by scheduling my appointments through their online system… much better option… I ain’t got time to open my ears much less my day to negative people. Anyway, here’s the link:

Forty five minute wait just to check the car in for a service appointment made weeks ago? I had to go to the dealer for the airbag recall repair.
Honda knew I was coming in and why, why wasn’t the paperwork ready? After waiting 30 minutes in line, the «service advisor» wrote it down by hand and then had to rekey into the computer system. So inefficient.
They also said they were short staffed. If they had adequate staffing they would need fewer people apologizing for the wait.

Eric Carr is the man you want to talk to if you want to purchase a car here. He was very upfront, very helpful, and very pleasant to work with. This was my first car buying experience and the service I received from Eric was absolutely amazing.
The prices were reasonable and everything was very transparent. Overall, I would recommend anyone who would like to purchase a Honda come to Walnut Creek Honda and speak with Eric or Neil! Neil was also very helpful when I test drove. Very knowledgable and answered any question I had.