Walnut Valley Dentistry

I came here to have my cavities filled and they advised that I have deep cleaning done and wisdom teeth taken out as well. I agreed to have the services done.
I had my deep cleaning done 1^st then I made an appointment to have all four of my wisdom teeth taken out all at once.
Dr. Wu struggled to remove my 3^rd wisdom tooth that was completely bony impacted and took a good hour and half for him to take out. He wanted to call it a day and wanted me to schedule another appointment to have the 4^th one removed because he felt that I was already in enough pain. I told him I made an appointment to have all four of my wisdom teeth extracted because I wanted to deal with the pain all at once and informed him I was fine with the pain tolerance. He went ahead and took care of the 4^th one but also struggled as it was also completely bony impacted. (I felt he took longer than he expected and had other patients coming in for their appointment that he had to tend to, that’s why he wanted me to come back another time for the 4^th wisdom tooth)
A couple days after my surgery, I was comparing the prices I was charged for the services done with the Anthem Blue Cross fee schedule I have from work. I wasn’t able to clearly compare the pricing as the dental office did not provide the ADA codes in my estimate or receipt. I had to call the dental to obtain the codes to reference it. I noticed that I was over charged for the deep cleaning and two of my extractions. After complaining I was overcharged, they claimed that they actually undercharged for the other two extractions. They gave me an estimate for a soft tissue extraction when it was suppose to be for a partial bony extraction and it was a mistake on their end which doesn’t make any sense as they already took an x-​ray of my wisdom teeth. They didn’t have a problem overcharging me, but they sure do have a problem undercharging me after I complained about the over charged fees!
Apparently the pricing they gave me was based on an outdated fee schedule they have and they have not been given any updated fee schedule for a long while. I do not know how long they have been overcharging their patients on Anthem Blue Cross PPO, but I went back three years on the fee schedule provided to me from my work and the fees have been the same the past three years! The office manager showed me the fee schedule they have and was dated from 2010! She contacted Anthem Blue Cross to get an updated fee schedule to no avail. I had to contact Anthem Blue Cross member services myself to have them send an updated fee schedule before they could give me a refund.
I was also complaining about their price gouging for the «gelfoam surgical pack» per wisdom teeth extraction they charged me, that my insurance doesn’t cover. I told her the gelfoam used and the price they’re charging me was excessive. She said I can’t base my research on what I researched online. I told her I know, because you guys probably get it cheaper than what they sell it for online! She even had the audacity to say Dr. Wu normally doesn’t normally do completely bony impacted extractions and did it for me as a favor so I did not have to go to a specialist and spend more. Obviously he wanted to take care of it so he can make a profit!
As for my cavities, I have three of them. Per the office manager, two of them were not covered because they were partial cavities and my insurance only covers services to fill a full cavity. With the said, the full cavity my insurance covers costs more than the filling for each of the two partial cavities! I decided to go elsewhere for my cavities and save the money I have left from being ripped off from this establishment!
Even though they gave me a refund based on the new fee schedule, I’m still disappointed at this establishment for their customer service and price gouging and patients they probably over charged in the past. I went to dentist because I felt my previous dentist was shady and that this place was trustworthy, I guessed wrong!

This is the worst dental office I have been to. I made an appointment to get my teeth cleaned and a check up. The cleaning only took like 10 minutes! All Dr. Wu was do some half ass cleaning doing a few scrapes here and there. And then he has his assistant do the glossing which was so freaking half ass. She also «flossed» my teeth. Ok I don’t consider it flossing when she puts the string in the middle of my teeth and not touch anything. Worse floss job ever.
After this stupid cleaning, Dr Wu checks my teeth for cavities and he is naming like 6 cavities!!! It is fine if it’s accurate but it gets worse. After this Dr Wu just leaves without telling me what’s happening next. The assistant takes me to the X-​ray room. I expect after they take the X-​ray, Dr Wu would come back and explain to me what we see in the X-​ray and show me my cavities. But no. That is the END of my appointment with Dr. Wu and next thing I see is that he’s working on another patient
I leave to the reception room and the receptionist tells me where all my cavities are and shows me this chart with the prices which amounted to over a thousand bucks. OK. I don’t even know if I really have all these cavities because the doctor didn’t even take time to show and explain to me!
Bottom line. If you want a doctor/​assistant that does a half ass job and tries to rip u off, then u can come here. Never coming back again!!!

Dr. Wu is awesome! He makes sure your very comfortable and the staff is super nice as well. I highly recommend this dental office to anyone.

Dr. Wu is a great dentist; he took so much care and effort in removing my wisdom teeth, being cautious not to injure the nerves or cause any unnecessary damage.
One of the teeth were greatly impacted in my lower jaw, with roots wrapping around a nerve, so it was a tricky and potentially dangerous procedure; damaged nerves could cause permanent facial paralysis, so great care had to be taken.
From what I know, many dentist prefer to knock their patients out during extractions like this, or other extensive surgeries. This allows them to dislocate the patient’s jaws, giving them more working room, speeding up the procedure to jump to the next patient. One of the down sides to dislocating the jaw is potential joint damage, leaving chipmunk-​like swollen cheeks for many days.
The other more serious issue is that a completely knocked out patient cannot signal the dentist of any problems or issues. The dentist would not be able know if there was any nerve damage, due to the patient being unable to respond. From my research, the best practices are to have the patient awake and responsive during the surgery.
Dr. Wu doesn’t usually knock patients out, unless it is absolutely necessary, so I was conscious throughout the entire lengthy procedure. That was not by any means pleasurable experience, but I am extremely glad I did. There were only a few minor cuts and stitches needed, and I was completely healed up in about one week or so.
With my wisdom teeth removed, I can now eat chewy foods again without cringing in pain, so a big steak was my reward as soon as I could eat again: D

I like Dr. Wu. I’m one of those patients who always like to be in the know about my health etc, and he always answers my questions in a way I can understand. The best thing about Dr. Wu, he’s very gentle and takes his time. I referred my cousin and her daughter and they prefer him over her previous pediatric dentist. Now all my family members go here.
Clean, bright place.
Friendly, but quiet staff.
I did try other places, but I just felt like the next one in line.
One thing I admired, and this is what my mom told me years ago, he used to do some pro bono jobs for the homeless.