Staples

This is my first time at staple in Waltham. i just want to fix my smart phone water damage. Lee (manager)he was awesome and nice person. he help me to find out how to fix my phone. and he also recommend with out push customer to buy something. service extremely nice and fast response. even another customer service staff they all help us. and they help all customer. polite, nice, kind, honest, I really appreciate for warm welcome from this store. thank u again

I came to upgrade my wife’s Verizon phone.
20 minutes into my adventure I ask if I’ll be done in another ½. Please note I am the only customer at phones. The answer it will take at least another hour. The staff member helping said there has been three system changes since he last did this and has a big 3 ring binder.
If I hadn’t told my wife that I would do this I would have left right there never to return.
I returned about an hour later. Started all over again.
In the end I left.
The lack of… I just don’t care seriously you should get the jist of this review.
Corporate entity & greed over something that is a utility.

I want to give thanks to Arun, one of the Staples employees, for helping me today. I had called looking for a toner cartridge for my Brother printer. Someone in the house had used the one toner cartridge that I had in inventory without telling me so when the toner cartridge suddenly registered empty today, I didn’t have one to replace it. With a lot of work to get done tonight, I decided that I had to pick one up right away, called Staples in Waltham, and was guaranteed that they had a number of the specific cartridges that I needed in stock. When I got to the store, I couldn’t find them in the toner section, so I asked for help. Arun showed up to locate them for me, also didn’t find any in the section where they should have been, and then he climbed up the movable ladder to see if any were hidden up above. They were not. When I told him that I had driven to this Staples location specifically because I was told on the phone that they were in stock, he then checked the computerized inventory list and said yes, they were certainly listed as having a number of these cartridges (19 to be exact) but they clearly were not where they were supposed to be. He then started checking all possible locations where a shipment of them might have been placed, finally finding a carton of them. This could have been a terrible review had Arun not taken the time to find these for me, but, save for a slight systemic issue (that the cartridges were in the store but had not been placed in the right location within the store), I am pleased and would come back here again.

I had purchased a beautiful map to mount on my wall and I brought it to Staples to get it laminated. I watched as the attendant guided map through through the machine and him notice that it had torn on the border. He didn’t make any obvious movements to signal that it was torn but I saw that he had seen it but didn’t want to call attention to it. At this point since it was only the border, I had decided to just point it out and ask for a small discount off the laminating fee. After finishing, he trimmed the extra film around the map and rolled it up, placed a rubber band around it and proceeded to ring me up. I unrolled it and looked at the work and mentioned the rip on the border but on further observation noticed that it wasn’t laminated on one third of one of the corners! It was completely not laminated, now if he watched it through the machine and then trimmed the dam thing, how could he not see this? But then again this is why he rushed to roll it up thinking I wouldn’t look at it. I mentioned the rip and it not being completely laminated and he said «no charge», but he was definitely ringing me up prior to me unrolling it. I left the store unsatisfied but returned 5 minutes later to talk to the manager and she tells me that Staples is not responsible for how your item gets damaged in the process and he should have told me that prior to doing the job. When I explain to her that nobody explained to me that my items could be damaged. If nobody is held accountable for my map being damaged while in their machine, why would I use their service. That seems like a crappy service to offer. Staples gets paid whether they screw up or not. She said that at least he offered the service free. My issue is that he was willing to be dishonest had I not brought it to his attention. Go to Staples for the products… not the services offered because the can’t held responsible if the damage your items.

This is a review of their shipping & customer service.
I ordered a filing cabinet from the Waltham store to be delivered and the in store help when I ordered this was wonderful. The problem came with the shipping.
I was supposed to receive online notification when it was shipped, but I never got an email. I happened to check my order online and found that they had already tried to deliver to me once the day before. Right away I called and asked when they were next delivering. I was told they called the warehouse and it was on the way. After waiting all day I called back again. They told me that it was definitely coming and not to worry it was only 4 and that they would be there at 5. 5 came and went but they never arrived. Friday came and I had to leave for vacation at 3. I waited for them, but by 1 I became worried that I’d miss them again, so I called again. I was told it was on the truck and that they would contact the driver to let them know that if it was after 3 not to deliver until Wednesday when I would be back. I told them I could wait all day again on that day. Customer Service apologizes and says that they will email me a $ 25 coupon for my trouble of waiting for them. Even after double checking and confirming my email, no coupon arrives.
Well, I get home on Tuesday night and see online that they tried to deliver on Monday and Tuesday, when I wasn’t home. Wednesday morning I call again. This time customer service calls the warehouse and informs me that they will be delivering today. So, I wait again. I stay home all day. At a certain point I start to watch the road. No trucks from Staples.
At 5 I call again, and this is the part that really got me. They tell me that they looked into my order and that it is my fault it wasn’t delivered because I wasn’t home. That was the last straw for me. There was no way I was spending another day waiting for them and being lied to by them. I was home all day, no one came and then they had the nerve to lie about it, no apology nothing & I’m told it’s my fault. I was done. I asked for my money to be refunded.
I will never shop from there again. They don’t care about their customers or treat them with any respect. They said they would refund my credit card and then hung up on me. I’ll be watching my statement to see if that will actually happen. I’ve been a loyal customer or Staples for years and I never will be again.
In store is different, but the shipping and customer service is really lacking. If you look at my other reviews you’ll see that I don’t really give anyone a bad review, but being lied to and mistreated was more than I could accept. I think what bothers me the most about this whole experience was not even having the customer service person say that they were sorry for my trouble or acknowledging what had happened. I felt like I wasn’t listened to at all.

In the several years I have been going to this store for office supplies, I have generally had good experience. I’ve found the prices reasonable and the salespeople knowledgeable enough. The Print and Copy Center is an excellent resource with a wide range of services. I am less fond of two items often on sale: Pens and paper. I have bought several boxes of pens at sharp discounts but they turned out to write poorly (ink flow was inconsistent and the sections of the pens came apart) For paper, I have learned the hard way to avoid the Staples brand. I have found that it jams my HP printer where Hammermill and some of the other, premium brands do not.

I guess I haven’t been in a Staples store in a long time, because things sure have changed. It’s no longer just an office supply store. They have everything. I never knew that staples sold all sorts of electronics like computers, tablets, and Apple accessories. But now I know, and I’m impressed.
This particular store is really well kept and organized. It is bright and clean, and pleasant to navigate. I’d be surprised if they don’t have what you’re looking for. And just a tip: sign up for their rewards card and you will get 5% cash back on all of your purchases, and you can track your account online.

The store has a very awkward layout and was difficult to locate what I was looking for. I also needed assistance and after walking around the store SEVERAL times with no luck on finding a single sales person I left! Very bad customer service and general bad layout. Also had some pretty nasty things written on some of there displays that definately should be replaced.

Dave in Easy Tech in Waltham has restored my faith in Staples. Helpful, insightful and honest.
Staples, don’t lose Dave!

I went to Staples last night for a new printer. My old one was guzzling ink like a hummer goes through gas and I was really sick of it. So rather than go out and buy more ink (because i had run out — again), I did a little online shopping around and saw some great deals at this Staples, which is conveniently located all of 7 minutes away from my house.
The employee who helped me out was great. He helped me find the perfect printer for my budding small business. He answered all of my questions knowledgeably and truthfully, which made the decision pretty simple. The price I got was great. The printer was on sale and it was a really good deal. It’s only been 1 day, but thus far I’m happy with my purchase.
So maybe you’re wondering, «why only 2 stars, Michelle? You sound happy with your experience.» Wellll… let’s just say I don’t appreciate high pressure sales. Let’s go even further and say that high pressure sales that border on being rude and disrespectful really really piss me off. I made my decision, I’m at the checkout with the salesman who helped me from jump, and the manager comes over and graces me with a lovely display of douchebaggery.
Not only is he clearly all over the salesman’s back, looking over his shoulder and second-​guessing everything the poor guy did (and like I said, I think he did a great job), he then basically just comes at me trying to sell me more and more and more. I went for it on the XL ink cartridge. I’m going to have to buy one eventually anyways, so why not just throw it in while I’m there. However, when it came to the service plan he just wasn’t listening. As many times as I said «no, I’m not interested,» he got more and more aggressive. «Well why don’t you want it? Don’t you know it’s a good deal? Why would you take that risk? Blah blah blah.» I started getting really irritated and downright angry. My final response was «yea, I like risks and I’m not interested. leave it at that.» After a mini staring match, he finally moved on, probably to harass another employee or customer. I was so aggravated with his attitude and his treating both me and his employee like morons, that I’m still considering contacting Staples’ main office and complaining.
Let me also add that I used to be in commission sales and even I wouldn’t go after someone the way he did to me — and that’s with my paycheck being completely dependent on selling.
At least the experience ended on a positive note — the employee carried my new printer out to the car for me and gave me some last minute tips on setting it up.
I don’t think I’ll ever go back here for a bigger item. Paper, pens, envelopes? Fine. Anything that paints a «sell me more, I have money» target on my head though? No way in hell.

When it comes to the Waltham store, I’m a bit bias. Okay I’m a lot bias. It was my home store, where I started with Staples, Inc. And so I know or knew most of the staff here.
However, it seems that at this point, 4 years later, most of the staff I knew are gone and have been turned over. While watching the turnover the last several years, which is in part due to management and being in the retail industry along with h.s. and college students having graduated and moving on; I still love this store and return for all my office supply needs, despite some personal variances with select individuals.
However, I digress. The new staff and what remaining of the old timers here are very customer oriented as this has never been an issue here. And I’m proud of that. It is always clean. Someone is always willing to help you. Returns are never an issue. Getting something from another store is never a hassle.
I wouldn’t return if I didn’t like this place so much. And if you know me, I’m a hard person to please when it comes to customer service as that is my number one pet peeve and the golden ticket to my patronage.