Essence Nail Spa

I’m so disappointed with this place, staff is rude! Especially the blonde woman that sits on the right side. I asked for someone specific and she became very annoyed. I walked out and went somewhere else never to return. Poor customer service!

unprofessional place sucks… if you are white you may be alright… maybe alright they are disrespectful and messy good luck

First let me start off by saying that this is for ESSENCE II in the Panera/​Bed, Bath & Beyond plaza.
I rarely write reviews. If something is outstanding or terrible I feel compelled to write something. Sadly, this is one of those terrible times.
I don’t get to get a manicure and pedicure very often — once every 2 – 3 months or so. $ 50-​$ 60 (including tip) is a lot of money for me, so it’s a nice treat — not a regular thing.
As expected, my feet were pretty rough. As such, I asked for a callous-​removing pedicure. There was only one other customer in the shop when I went in (11:30am on a Tuesday), so there was no wait time (+1). I get set up with KIM, and everything is clean and comfortable (+1).
She takes a look at my callouses feet and tells me «wow, they’re bad.» Yes. I know. I soak a few minutes until she’s ready to use the shaver on my feet. She has me take my feet out, and remarks again about how bad they are (.5). She then calls her friend over to look at them; they’re speaking to eachother, looking between my face and my feet (-.5), making me feel very uncomfortable. At this point, another 2 customers had come in and were in the pedicure chairs immediately surrounding me. Repeatedly through the process of shaving, she tells me to look at all the callous coming off, and how it’s «very bad.”(-1) Again, yes, I get it. My feet are part of my body. I know they’re bad.
In the course of 25 minutes, she told me a total of 9x how «very bad» my feet are, loudly enough for others to hear (–1). I stopped acknowledging her comments at this point. Then she felt like she needed to repeatedly ask me why I didn’t come in sooner. I can’t afford to, but honestly that’s not her business (–1).
She repeatedly ground the inside of my toes and my arch (where there are no callouses) with the grater, not watching what she was doing at all, too busy chatting woth her friend. Every time I moved, she would pull my foot closer to her (–1).
The pedicure itself looks nice (+1).
I got a basic manicure, since my fingers aren’t too bad, and I can’t do anything elaborate to them, anyway. Cuts weirdly into my cuticles and edges, making the edges of my finger skin even more lifted than it already was. Nicks me in multiple places (–1). Applies two extremely thick coats of polish, rather than 2 – 3 thinner ones. 20 minutes under the dryer, still not dry. 12 hours later, I can slide the entire chunk of polish off of my nail (–1).
I wanted to talk to her while no other customers were around so that she wasn’t embarrassed, but she rushed through my manicure to get to someone else’s pedicure, so I had the conversation with her there.
I explained that she made me feel very uncomfortable; that I didn’t come sooner because I couldn’t afford to, and that repeatedly making comments about how bad my feet are and making me look at the pile of callous is both uncomfortable and embarrassing. She says «okay so I see you 2 weeks?» I said no — maybe 2 months. I can’t afford to come in any sooner. She then claims to «not understand.»
I will NOT be back, and will be sure that my friends will not be back, either. I know how tough the service industry is, so I still tipped 25%, but am now severely regretting it.

If I could give them a minus star I would. Called today «Memorial Day», asked them their hours. Told they were very slow and may be closing. I stated I wanted a pedicure. Was told to come in No Wait. 15 minutes later I arrived to be told now there was a 15 minute wait.
OK these things happen. Decided to wait, 45 minutes I was still waiting. I can only deduce that they can’t judge time, tell time, or «SPOKESPERSON» for the salon lies.
I WALKED OUT…
If you have hours to waste, and feel like sitting I a salon this is the place for you. However, if you don’t, I can not stress this enough go elsewhere

If I could give this place zero stars I would. Came here today because my usual nail salon had an hour wait and I had to get to work. I’ve heard good things so figured I would give it a try. I’ve had gel nails on my fingers for about ten years and had to get them taken off because of my job. I was well aware that my nails would be thin. The nail technician (sat at desk 6) was horrible! She used acrylic nail tips to jab into the layer between my real nail and the gel layer. She was aggressively ripping off the gel layer and using her own nasty yellow nails to jab into my skin and help take off the gel. When will the practice of using your own nasty nails stop in salons? She then went to trim the cuticles and nicked a piece of my skin and I started bleeding. She then put LOTION on my bleeding skin and then started massaging her dirty fingers into the lotion. Completely unsanitary! And she used unsanitary utensils! Ultimately I left without them painted, I just wanted to leave. I went up to pay and waited a good 3 minutes for anyone to acknowledge me. She finally came up to the register and said $ 20. $ 20?! For what? For getting nails taken off and no manicure? She kept telling me she did a manicure! I asked to see her license to get her name and she threw the license at me for a second and then took it back so I couldn’t see anything. She then started yelling at me saying she did good work and I raised my voice to voice my concerns about everything being unsanitary and how she nicked me and used unsanitary tools. After a few minutes of yelling I handed her my credit card. She would not take it. I asked her «do you want to take my card or no?!» She yelled «NO». At that point I turned around and left. As I’m backing out I see her writing down my license plate. Wtf?! I come back inside and ask her for the reason she is writing down my license plate. She says she’s calling the cops. At that point I yell that I told her to take my card and she didn’t. Another manicurist tells her in English «she asked if you wanted to take her card and you said no» talking to the lady who did my nails. At that point I’m so fed up that I leave $ 20 and walk out. Honestly please don’t come here. I’m disgruntled but for your own sanitary needs please save yourself the trouble. They are rude, unprofessional, and disgusting. I’m getting them reported.

I got a gel polish here and a few days later many of the nails started peeling off completely. I went back and they gave me an entirely new gel manicure for free. I was so happy they made this right. The women were very chatty with one another which was a bit uncomfortable, but overall they do an alright job. I will come here again. Make sure you bring cash for a tip, as you cannot add a tip to your card.

My first time here and I will be returning! Jackie is a lifesaver !! I mistakenly called the wrong salon and made an appointment at 8:30pm, I must have called a salon with a similar name or something because when I came at 8:30pm they were clearly closing up and getting ready to leave for the night but when I walked over to the doors and asked if they were open Jackie asked me what I needed and once I explained my situation to her she quickly nodded her head yes and invited me inside even though they were closed and the man inside (the owner I believe and also her husband) was shaking his head no. I needed a nail fixed that I had done at a different salon two days prior and a color change because when I tried to get the nail fixed at another salon they didn’t have my same gel color and on top of it they just glued a nail on without the gel they didn’t even cut the nail to look decent it just looked terrible and I was so upset but Jackie fixed everything !!! She stayed and fixed my nails. She reshaped them properly, fixed the one screwed up nail properly and did a complete color change without a problem. She stayed until 9:30pm for me when they usually close at 7:30 — 8:00. She didn’t rush or do a half ass job. My nails looked so much better thanks to Jackie. She is so sweet and does a great job! This salon also has a huge color selection, it’s awesome! I will be returning!

Was left half done for 25 mins! Although it was great and I will come back, I didn’t like being left here while they all were talking to each other

Horrible experience with the new spa Essence Nail Spa 2, located in the Walgreens plaza across from the Poughkeepsie Galleria. Walked in today around 2:45 and wanted to get a gel manicure and a pedicure. Was greeted very unprofessionally by John who is the manager, and was pretty much ignored after I picked out two separate polishes since I just got a regular pedicure, not a gel pedicure. John took me and started to take off my old polish and when two nails were being stubborn, he pushed me on to one of the girls, I believe her name was Dee, she took me to the back to get my pedicure done, which I wasn’t sure why, because john already started with my nails. I asked for the «spa pedicure» which is 12 dollars more than a regular pedicure, I didn’t mind spending the money because it has been a while since my last pedicure and I was trying to relax. The tech Dee was very very rough with my feet. Pulling them and pushing them into the water, I asked her to be a little more gentle, she obviously didn’t get the message because when she went to cut my cuticles, she cut both my big toes in the same spot and they started bleeding pretty bad. She didn’t do anything about the cut, just kept scrubbing my feet until I finally pulled them away and said you need to less rough, my feet are bleeding! So wasn’t worth the 31 dollars I spent on that pedicure, the 15 min massage was horrible, she rubbed my knee cap more than anything, my knee caps don’t hurt, my feet do. I’m a hairdresser so I’m constantly on my feet all day, and it’s so frustrating when you are getting rushed out the way I did today. When the pedicure was finally done. She put my flip flops on after she put the polish on, which caused the polish to get messed up. Dee also did my gel manicure, I did not want her to do my nails, but no one else was available and I had no time to wait for someone else. I like my nails square in the middle and rounded on the corners, she could not get it right. The polish that I originally picked out was not the polish she put on. I got a grey to match my toes, she put on a frosted plum which was very unflattering. I told her it wasn’t the color I picked out, and she told me I was wrong. I obviously know what color I picked. She had a big attitude with changing the color, even though I told her it was wrong after she put it on both my thumbs. The gel manicure is already chipping and the color is so see-​through, never going back to this spa again, totally rude and unprofessional, and they talk about you right In front of you.
*DONT WASTE YOUR TIME OR YOUR MONEY**

This nail salon did not live up to expectations in spite of recommendations from friends. The problem is consistency and dependability. After making several attempts to get them to keep my appointment. I have given up. Management does not consider how the client feels. SOMEONE HAS to tell you this… SERVICE is 100% how your client feels. Try focusing on that a bit and revenue will come. Respect an appointment. WRITE IT DOWN? Making me wait multiple times 30 – 45 minutes to start an appointment is unacceptable and having me wait with no info soaking in a chair is disrespectful. PLEASE SET MY EXPECTATIONS. I left each time upset and went someplace else. Want to improve? Start by respecting appointments or don’t take them. Several efforts on my part to give this place a shot to get it right leaves another unhappy customer who lives local in Wappingers Falls. Be aware, I’m done here.

Well back again over a yr later. Kim recognized me! I’m a Trk driver and came here several times over a year ago when in town. Now we don’t come here that often… Waaa. I had a good pedi but the guy that did it forgot to do my toxin clean in my foot bath now that I’m polished. Dummy. So snooze I loose and so do they ($$). Oh well. There seemed to be a bit of confusion with another customer also on which first: pedi or nails. Wow wonder what’s going on here! She had an appointment and I was a walk in. Pedi was nice #3 with almost the works nice!

I waited 30 minutes soaking in water as they bought time. Poor planning, the employees are screaming and shouting orders. I sat and waited next to an employee he pretty much performed a 30 minute interrogation on a customer asking her a zillion personal questions. I never tried any nail salons in Duchess County as they all look below par. This was my first and last time.
Note to management– Get organized versus just trying to take on as many customers as possible.

Went here today for a pedicure during my lunch break. I don’t know the name of the man that took care of me, but he was great. I opted for the second tier pedicure (the basic + some extra stuff like a mud mask on my legs, a sea salt scrub of legs and feet and paraffin on my heels). He was thorough and didn’t rush through the steps (even though what appeared to be a «regular» of his came in during my time, questioning the employees mercilessly about how long I’d be with him). He didn’t waiver and gave me the full experience, which I appreciated. I really enjoyed the pedicure and my feet look and feel great! I would definitely return here in the future.
My only complaints about this place actually have nothing to do with the salon itself, but the other patrons that were there. Ladies! Please put your cell phones on silent (especially when you are playing a super noisy game on your phone)! And certainly do not carry on conversations with people while on speakerphone! It’s really rude. I’m paying to be there too — have a little courtesy for the people around you. I don’t know if this kind of behavior is typical of the usual clientele or if this was just an off day.

Got my nails done by Anthony, visiting from out of town I need a quality job to maintain what I already have (I have a pretty high nail standards.) Anthony did amazing. He’s really friendly, intelligent and made the conversation easy. The salon is clean and everyone was very nice. I would definitely go back if I’m in the area and need fills.

Just got my nails done by Anthony, he did an amazing French gel manicure!
All the equipment is opened in front of you so you know it’s sterile, and essence is clean and beautiful.
Anthony was super friendly and nice, took his time to make conversation, make you feel comfortable, and I really loved how he did my nails .
I will definitely be back :-)

Absolutely the only place I will go to do my nails! Clean, professional and fun. I also choose funky styles and they do great work. I traveled from Brewster before I moved here to go to them!

I’ve been a regular here since October 2012. Kim is best for pedicures and gel manicures. I love how they take the initiative to become familiar with you, and try their best to do a good job. Discounts are sometimes offered through coupon flyers in the mail, or with the completion of a punch card. I’m sure other discounts are available such as student, etc.
HEADS UP: Service is cash or plastic only. TIPS ARE CASH ONLY!

Friendly service, nice salon, with acrylic fills at only $ 17. I was pleased with the service and relieved to not have anyone trying to file off my cuticles or using their own nails as tools to jab mine! And no one tried to sell me anything extra, I got exactly what I asked for, which is a big plus. So many other nail salons lately badger you with their sales pitches! I made an appointment and was taken within 5 minutes, so that made me happy too. They’re quick, nice and efficient. I’ll be back! OH and next door to «Bad Ass Coffee» and Walgreens, so it’s a good location with parking!
7÷28÷14: unfortunately my second visit wasn’t as good. The nail tech, Sonny, was picking at my nails too much with his fingernail and jabbing me so hard that I finally asked him to stop and told him he shouldn’t use his nail that way. It can cause nasty infections!
He also got a lot of residue on my fingers which he kept trying to pick of with his nails until I asked him to leave it alone.
I needed a pedicure but decided to quit with the fills. Not sure that I would go back unless I could have Leon again.
I really wish someone would tell the nail salons to stop the unsanitary practice of using their nails as tools on the clients!

Terrible. Had an appointment at 1:30 with 2 friends… One got her nails done right away, and the other 2 of us had to wait 20 mins… Someone finally came over to do my friends nails, and I’m still sitting in the chair waiting… And then they make me get out of the chair to let someone else who came in later than us get her nails done first! Apparently appointments mean nothing to these people.
I’m sure they could tell I was a little upset about this, so they finally get me to a station (my other friend is totally done with her nails now) and the girl rushed through doing my nails in about 10 minutes.
I got a gel manicure, which usually lasts me 2 weeks… It’s been less than 48 hours and there are MAJOR chips/​big chunks peeling away already. Waste of time and money. (I was also only in town for the weekend, I don’t live in the area, so I can’t even go back and ask them to fix the crappy job they did.)
Save yourself some aggregation and go somewhere else.

Horrible! I’ve been to my fair share of places around the area and this place by far is the worst! I went to have a pedicure and not only did I wait for 20 minutes to be seen I then say in the pedicure chair for 30 minutes. I told them I was going to leave and they assured me someone was coming. Finally when I did have someone they were unprofessional and the spa pedicure I was going to get with the 15 minute massage was more like someone rubbing my leg for 15 minutes and to top it off he burned me with the «warm» towel even after he asked me if it okay and I said it wasn’t. The man spent more time rubbing my leg then he did even taking care of my naila very well.
Recommendation: Stay Away! Not worth the wait or the price!