Firestone Complete Auto Care

I just wanted to share how Un-​ethical this place is. So my Stepson went to Vist this place you call a business. During my Stepson’s visit he was looking to get his tires aligned. Well they looked at it and was given a quote of 1000.00. He paid 400.00 of it to «fix the problem before he could get it done». They replaced the Hub assembly and the wheel bearing. Literally 2 weeks prior his car was in my garage on jacks and my Master mechanic Uncle and I changed the whole cv joint and shaft as well as the whole knuckle with used but tested parts on the SAME SIDE… My Stepson is an 18 year old high school student who knows no better and spent his tax refund to try and better his car. I can’t belive how you saw an opportunity to make a buck and took atvantage. I will make sure and let everyone I come in contact with my opinion. UNBELIVABLE! I am beyond upset at the situation. I give it minus $ 400.00 stars.

Excellent, fast service. Had a flat this past Columbus day while up at a hockey tournament from New Jersey. I called and spoke to Charles (the manager) and asked if he could get me in at 2pm after our last game for two front tires and an alignment. Was not a problem at all. He had me in and out in a little over an hour and a half and back on the road home. The ride back was smooth and enjoyable on the new sneakers. Could not have asked for or received better service! Thanks Charles!

Well again Post Road Firestone has exceeded it expectations… more impressive it was on a SUNDAY!!! My car broke down on my way to a family function Sunday morning… i was totally distraught… i called Firestone and spoke to Charlie, told him what happpened to my car and he quickly advised me as to what i needed to do. I had my car towed to Firestone and Charlie graciously offered me a ride to my family function. By mid afternoon my car was repaired (failed water pump), never did i expect to have my car repaired that quickly on a Sunday. I credit this to Charlie, Kevin and the auto tech Eddie… as far as i am concerned they went above and beyond to have my car repaired and back to me in an extremely short span of time. Firestone is by far the best place to take your car… they are honest, accommodating way beyond expectations and the price was extremely fair… wouldn’t take my car anywhere but there. Thank you Charlie, Kevin and Eddie Firestone is lucky to have you guys representing them!!!

This Firestone location always goes above and beyond for me, and exceeds all my expectations. The team here is kind, thoughtful, and they do a clean and thorough job every time. They’ve even gone way out of their way to help me, with no charge! What a great group of people. I wish I could give them more than 5 stars!

As my experiences weren’t enough, my boyfriend decided to go in and get an easy & simple oil change. They charged him nearly $ 50 for an oil change! When he could have done it himself for less than half of that. Once we picked up the car it was COVERED in grease and oil! Just another upset customer to add to the list! Like I’ve said before, they don’t care about their customers needs /​vehicle, we will NOT be returning. Ever.

Besides the excessive wait time, the service was excellent. Lou was great at explaining everything that needed to be done to my tires. He was very polite and professional.

Very unprofessional!
This place doesn’t even deserve 1 star. Four days after getting two new tires my husband was taking my son to daycare when one of the new tires caught a flat and wedged off the rim. Thank God they weren’t on a busy road. When we called Firestone they said they were sending someone to «help» change the tire. We live 5min away from Firestone. I took my son to daycare and went back to wait with my husband. A man arrived and seemed very upset he was sent out. We said good morning and no response. He looked at the tire and blamed us for driving with a flat tire because according to him the tire was flat when we left the house. We explained that the tire was initially fine and he proceeded and responded with a «I don’t care this isn’t my job» we were very confused and appalled by his behavior. He yelled at us and said that it wasn’t his job to come out in the cold to change a tire (a tire we just purchased from them!) I don’t understand how he was the one that was frustrated and pissed off when we were the ones that had an issue which was making my husband late for work. This guy did not help at all and actually ended up leaving without changing the tire. As he was walking away he told us to «F***off!» When we arrived at Firestone, at this point I was in tears, the manager didn’t seemed bothered by our experience. We will never return again. After paying so much money for new tires how are we the ones being mistreated for getting a flat? It was by far the worst customer service we have ever received.

Beware this Firestone! My wife took her car in for a routine oil change and was asked if she would like a free brake inspection. She figured whatever, my husband isn’t around so sure. Everything appeared to go smoothly, they suggested she replace the rotors and brake pads but she said that I would do it at home for her. Fast forward a month later and I go to take the tires off to replace the brake pads… her car has a locking lug nut on each tire and I grab the key to go take them off and the entire key is stripped. This means that someone used an impact wrench on it which is a BIG no-​no, had the pattern strip off and imbed itself into one of the locking lug nuts, then put it back in the glovebox and didn’t say crap to anyone about it. At this point I’m pretty ticked because we are up in NH because we were staying with family during a household move, and we were moving down to SC. Needless to say, we drove all the way down to SC without incident and had to order a new key and finally it came in the mail and we took the lug nuts off. This could have been much worse, especially if we had gotten a flat tire. We would have been screwed!

Like to send a big thank you to the maneger and staff for the exellent service I received on my truck. I pulled in to this exstemly busy store on saturday morning with no brakes. They had me back on the road in 90 minutes with my vehicle fully repaired.
Very inpressed by the timely fasion and extreme care I received. Again a BIG THANK YOU TO ALL.

Came in for a simple alignment. Three hours later car «ready» except the dufus who drive it in and out pulled my rear view mirror right off of the windshield. Have to bring car back tomorrow to finish gluing it in. Right. I’ll just go to work with no rear view mirror. No problem.

My experience with Firestone has mostly been with their tire service. I needed new tires for my Honda and they were very helpful in finding an upgrade to the tires that originally came with the car. When you buy tires from Firestone it includes free rotation, which I take advantage of.
This past week when I went in for the rotation the service was super speedy! The manager is usually working when I’m there and he seems to run a tight ship which makes me feel good as a customer. I also have observed he knows a lot of the customers by name and for a corporate place it has a neighborly feel.
Upon taking my wheels off, they noticed my brake pads were almost worn out. Since I was also due for an oil change I made an appointment to come back the following week.
Today was my first experience with their service work and what I was told would be a 2 hour wait ended up being only 40 minutes! I liked that I could watch what was being done to my car through the glass window in the waiting area.
Overall great service and great value. I will most likely return for service instead of going to the rip off Honda dealer.

Beware, I recently took my suv here to have the ac serviced and they tried to scam me, I told the service advisor I replaced the condenser but not the o rings and suspected it was leaking from there I dropped the truck off at 1030 they did not look at it until 3! Then he calls to inform me I need a compressor for 720 $ luckily I went to trade school for automotive technology I just don’t have the ac testing equipment which is the only reason I went here so I said forget it, when I arrived they were telling me the compressor would not turn on even with direct power which I knew was a lie, so I bought 2 o rings for 40cents and 2 12oz cans of Freon for 13 $ and put them in myself. What do you know!!! Ice cold ac. If I was not mechanically inclined I may have been seriously ripped off for hundreds of dollars!!! Do not go here!!!

Not sure why this place is rated so low, everytime I come here I always get treated great and get my car back when I need to.
I have been in a bind and needed my car in the next few hours and it was no problem. I recommend this place to anybody with problems or a simple oil change.

I was pleased when I got an oil change at this store. Friendly quick staff

I recently did some price comparisons on a hefty series of front-​end repairs I needed on my 98′ Honda Accord and found Firestone to be by far the greatest value for my dollar when it comes to mechanics.
Jeff, one of the front of house sales people, was not only helpful and accommodating, but he found a way to make the repairs (which would have cost me over $ 1,000) something affordable for someone living on a students budget.
Since the repairs were made at Firestone, my car has been rolling along quite smoothly, completely relieved off all symptoms it had been showing.
Another reason I prefer a «branded» mechanic like Firestone to a smaller, private mechanic is that I feel there is a degree of reliability and reputation included with the cost of the work.
Highly recommended.

This is a corporate store, and the main focus is to make money, so be aware. They do good work, for the most part, but they try to hit a home run most of the time when the situation calls for a less expensive fix. I had a rebuilt starter put in, two months later AAA is towing my vehicle to the service station to have another put in. Two weeks later that starter needs to be replaced. This time I’m in the shop, standing next to the mechanic who worked on my vehicle each time, and he tells the GM to ‘do it right this time’ because the place is looking foolish. So this time a bit more expensive starter is put in and it’s been working fine ever since. This was over a year ago. Ethics meets profit margin.

The three star rating is towards them actually getting the job done and not costing a lot of money. Everything else I would rate them lower.
I dropped my car off while I was at work because I had a nail in my front tire that had to be taken out and my tire fixed. I called them when I got out of work and they said it would take about a half hour more. Okay fine, I didn’t mention that my car had been there for six hours. Anyway, I waited about 45 minutes and called them back. They said it was done and I could come pick it up. I only work right down the street so I went to pick it up and when I got there, they gave me the dreaded «It’ll be just a couple more minutes.» Um hello? Why did you tell me it was done when it wasn’t. Well three cups of burnt coffee later it took them another 45 minutes before I could get my car. I have no idea what they were doing. The annoying part is that I was sitting there waiting and there was always a staff member right by. They couldn’t take the time to keep me in the loop about what was going on with my car? Geez, good thing I didn’t have to do anything right after work.
They were definitely on «mechanics time».

The guys at Firestone were professional and quick as any garage if been to. I thought their professionalism was as good as it gets, coffee was on, clean waiting room and professional service. I will be back.

This is a great place to get any work done on your car. I only go to the Firestone on Post Road because I never feel like they take advantage of people. All the service workers are really nice and I have never had to wait more than 3 hours to get my car serviced. My wait was long this time because I went at the end of the month and they do alot of car inspections.
I highly suggest this place for any car repair.

Good service, ok prices and there when you need them (decent hours and availability if you’re in a jam let them know). They even fixed something for us when no one else could figure it out…