Valvoline Instant Oil Change

Place is fast. They seem to change the oil and have a plan to do so. Price is a bit high but far better than waiting two hours at a dealership to get it done.

Went in for simple oil change on morning of 8÷13÷14 to include air filter change, total bill was 115.92 then drove to work not far away. Later that evening while on the way to dinner with family on I-​95 a loud bang was heard from under vehicle. Upon pulling off highway in rain I managed to have a flashlight in truck and looked under to see the skid plate dragging on ground. I immediately called Valvoline Customer Care 800 327 8242 for help but all stores were closed this was approximately around 6:30 to 7PM I was told I was on my own til next day. I had to climb under truck in suit to remove damaged plate which had not been secured properly. Vehicle was dropped off at dealership next day where it stayed for two days until it could be serviced resulting in many scheduling conflicts and late meetings. I was left a message by regional manager on Friday morning but when I attempted to return his call same day I was told he was gone for the weekend, I explained the situation and left cell number but was never called back. I made two more attempts but was not contacted. Received truck back on Saturday and sent email along with repair invoices and request for compensation for being without transportation for two days. I was offered repair bills and a free oil change. I declined the free oil change, as I will not be coming back. I was not pleased with service and even less so at the shortsightedness of management team who cant seem to understand its very inconvenient and even dangerous to climb under a truck on a highway at night with your family in the car hoping not to be rear ended. Had this been handled differently and with more common sense this would not have been written.
Disclaimer: Normally I never write negative but this incident requires it

I had a string of terrible experiences with shady/​incompetent auto mechanics in my 20s. So now I usually don’t trust anyone to touch my car except the dealer. But I was way overdue for an oil change and the dealer requires appointments and has limited weekend hours. It gets to be lots of hassle for just an oil change.
Thus, I started consulting Unilocal for quick oil change places in Rhode Island, and the Valvoline chain had the best reviews — and as luck would have it, they also had the best weekend hours. Off I went!
And, I was really impressed. They were very quick and professional and polite. The place was in good shape. It was speedy, too. I was out within 20 minutes. You drive up right into the bay and stay in your car the whole time. This is super convenient if you have small children with you, as I often do.
Yes, as noted in the reviews for other Valvoline locations, they do try to upsell you a thousand different minor services. It must be company policy. I didn’t love that part, but the staff remained professional and friendly when I said «no thanks,» and they didn’t push me or try to drag it out. And they didn’t try any funny business like telling me my car would blow up if I didn’t get my radiator flushed right now, or whatever. That was appreciated.
Also, they got big points for this: they took out my air filter and looked it over (like they always do) and noted that it had been replaced recently and told me it would be fine for a while longer. They did NOT try to tell me it was dirty and sell me a new one. They were totally honest. And as a bonus, they sent me off with a huge pile of coupons to use on future visits.
Overall, I’m really pleased, and I can’t see myself going back to the dealer for just an oil change as long as these guys are around. Definitely recommend.